KVM-TEC SMARTLINE User manual

Check out our
Installation Channel:
FIRST AID
6501 SET SMARTLINE
SVX IN COPPER
6501L CPU/LOCAL
6501R CON/REMOTE
6502 SET SMARTLINE
DUAL SVX2 IN COPPER
6502L CPU/LOCAL
6502R CON/REMOTE
CHECK YOUR EXTENDER
www.kvm-tec.com
kvm-tec
First
Aid
Aid
SMARTLINE
smart connections

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
1. First check your delivery content SVX1....
1. power plug
12V 1A
4. HDMI in from PC
2. USB to PC
4. HDMI out to Monitor
power plug
12-24 VDC
2. USB from Keyboard and Mouse
3. Network cable CAT 5e/6/7 up to 150m/492ft
4. HDMI to Monitor
Quick Installation SVX1 SMARTLINE local / CPU – remote/ CON
1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.
2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU /
Local Unit. Connect keyboard and mouse to the CON / Remote Unit.
3. Connect the CPU / Local and the CON / Remote Unit with a network cable.
4. Now connect the HDMI-DVI cable to the DVI socket of the PC and the other end to the HDMI socket of the CPU
/ Local Unit (PC-in). Then connect the monitor with the HDMI-DVI cable to the CON / Remote Unit.
3. Than check your installation....
LOCAL/CPU Unit
o 1 x SVX 1 local (CPU)
o 1 x wall power supply 12V 1A
o EU-plug or INT Plug
o 1 x DVI - HDMI cable 1,8m/5,9ft
o 1 x USB cable 1,8m/ 5,9 ft
o 4 x rubber feet
REMOTE/CON Unit
o 1 x SVX1 remote (CON)
o 1 x wall power supply 12V 1A (EUplug) or
INT plug
o 1 x DVI - HDMI cable 1,8m/5,9ft
o 4 x rubber feet
2. Are your upgrades for
SMARTLINE SVX1 unlocked
possible upgrades for SMARTLINE SVX1
Matrix Switching System up to 48 endpoints
(First Aid Switching System for questions)
USB Memory
to unlock upgrades, please send an email or give us a
call. Please have your ID code ready.( you fi nd your ID in
the OSD menu by pressing the button „M“ - Device ID
You´ll get a code from our support team.
Please, enter the code

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
LOCAL/CPU Unit
o 1 x SVX 2 local (CPU)
o 1 x wall power supply 12V 1A
o EU-plug or INT Plug
o 2 x DVI - HDMI cable 1,8m/5,9ft
o 2 x USB cable 1,8m/ 5,9 ft
o 4 x rubber feet
REMOTE/CON Unit
o 1 x SVX2 remote (CON)
o 1 x wall power supply12V 1A (EUplug)
o or INT plug
o 2 x DVI - HDMI cable1,8m/5,9ft
o 4 x rubber feet
1. power plug
12V 1A
4. HDMI in from PC
2. USB to PC
4. HDMI out to Monitor
1. power plug
12-24 VDC
2. USB from Keyboard and Mouse
KVM-TEC Smartline Local / PC
DC PC
In
PC
USB
KVM-Link
Monitor
Out
KVM-TEC Smartline Local / PC
DC PC
In
PC
USB
KVM-Link
Monitor
Out
3. Network cable CAT 5e/6/7 up to 150m/492ft
1. power plug
12V 1A
2. USB from Kayboard and Mouse
Quick Installation SVX2 SMARTLINE local / CPU – remote/ CON
1. Connect the CON / Remote and the CPU / Local Unit with the included 12V 2A power supply.
2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU /
Local Unit. Connect keyboard and mouse to the CON / Remote Unit.
3. Connect the CPU / Local and the CON / Remote Unit with two network cables.
4. Now connect the HDMI-DVI cable to the DVI socket of the PC and the other end to the HDMI socket of the CPU
/ Local Unit (PC-in). Then connect the monitor with the HDMI-DVI cable to the CON / Remote Unit.
2. USB to PC
4. HDMI out to Monitor
4. HDMI out to Monitor
4. HDMI out to Monitor
4. HDMI in
from PC
3. Network cable CAT5e/6/7 up to 150m/492ft
1. First check your delivery content SVX2....
2. Are your upgrades for
SMARTLINE SVX2 unlocked
possible upgrades for SMARTLINE SVX2
Matrix Switching System up to 48 endpoints
(First Aid Switching System for questions)
USB Memory
3. Than check your installation....
to unlock upgrades, please send an email or give us a
call. Please have your ID code ready.( you fi nd your ID in
the OSD menu by pressing the button „M“ - Device ID
You´ll get a code from our support team.
Please, enter the code

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
4. Check the LEDS to get more information....
Error Cause Solution
LED is not
lighting
The devices get no power Is the power supply connected? (white box)
LED is lighting
in red
No connection between
Loc and Rem
Check if the RJ45/network cable is connected well. (Clicking noise when
plugging in)
Control both, if it does not work please send an e-mail to support@kvm-
tec.com
LED is lighting
in orange
No picture on the monitor Check if the local/CPU (PC) cable is connected well.
Check if the remote/CON (monitor) cable is connected well.
If everything is connected well but no function appears, reconnect
power supply again.
If the menu is visible, press the Okey and choose the resolution of the
monitor. Then press the assigned number on your keyboard.
LED is lighting
green
Screen occurs but the
keyboard is not working
Plug out/in USB of keyboard and wait until driver is installed (after few
seconds).
Check all USB connections on both sides (Local and Remote)
If it is still not working, plug out/in DC once more
LED is lighting
green
No audio Establish audio connection:
plug stereo-jack to the audio output of the PC (green) connection with
local: IN
remote: headset OUT
Establish microphone connection:
plug stereo-jack to the microphone input of the PC (pink)
connection with local OUT
LED is lighting
green
The screen fl ickers, has
an incorrect display
Install current fi rmware from our homepage www.kvm-tec.com/
support/fi rmware-download
LED is blinking
green
Different fi rmware or
USB is not compatible
e-mail to [email protected]
LED are
lighting
differently
Different fi rmware To enter on screen menu/check fi rmware version:
To enter the On screen menu, press the Scroll Lock key fi ve times in
quick succession. The currently installed fi rmware version is displayed
below the menu
If fi rmware update does not work, please send an e-mail to support@
kvm-tec.com

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
5. Your Extender....
Video error
(stripes in the
picture)
USB is not
working
No Power
(No LED)
Check the
powerplug
Is the power
supply ok? Try
another Unit.
Try reprogramming
the Unit by using a
JTAG programmer
Contact kvm-tec
support
Are the USB
Devices plugged
in correctly?
Is the USB cable
on the Local side
plugged into the
PC?
Are the USB
Devices working
directly on the
PC?
Check if local and
remote Unit have
the same fi rm-
ware
Replace the USB
cable from PC to
the Local Exten-
der
Check if the local
or the remote
Unit is causing
the problem by
swaping fi rst the
local and than the
remote Unit to
another Unit
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image by
plugging in a
monitor on the
local out of the
local Unit
Check if the DDC is
set correctly (in menu
under point „O“)
Check if both
Units have the
correct fi rmware
No Video
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image
by plugging in a
monitor on the
local out of the
local Unit
Check if local and re-
mote Unit have the
correct fi rmware
Check if the DDC
is set correctly (in
the menu under
point „o“)
Check if the net-
work switch is
setup correctly
and has enough
bandwidth
Contact kvm-tec
support
Check if other units
have the same
behaviour
We are here for you to answer
your questions about installation?
Manual download www.kvm-tec.com
or
kvm-tec Installationchannel on our homepage
personally [phone]
kvm-tec Support [email protected] Phone: [phone] - 30

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
6. Check the fi rmware version ....
To view the fi rmware version
Make sure the main menu is open. The currently installed fi rmware version of the remote and local units are
displayed (e.g. ‘4267’) and check that you have the same fi rmware on both units.
Ways to update the fi rmware version ....
There are four ways to perform an update:
1. update via a bitmap image
2. automatic update
3. network update
how to update the fi rmware version ....
To perform a fi rmware update:
1. Make sure the main menu is open.
2. Press the Nkey to do a network update.
3. Press the Akey to do an automatic update.
4. Press the Ukey to do a direct update.
5. Press the Skey to do a USB Update.
Update service with kvm-tec Switching Manager....
For all our devices of the SVX and MVX series we deliver a free demo version of the kvm-tec Switching Manager Software
(Item No. 4004) for a comfortable update of all units in the switching system. For our devices of the MX and UVX series
the Switching Manager is included.
This is a comfortable update management for your switching system.
You can update all extenders at the same time. The update is performed in the background and in a second step the
units are rebooting with the new fi rmware.
Only a short time is needed for the second step.
ATTENTION ! Only when the bar is grey, the update is fi nished.

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
o identify your extender
o fi rst check your delivery content
o are all needed upgrades are unlocked
o all cables are connected and all units are switched on
o check the LED status
o Video - check if the DDC is set correctly (in menu under point „O“ )
o USB - are all cables connected
o in case of issues check the fi rmware version (download for the newest fi rmware kvm-tec.com/support )
if everything is working fi ne - perfect
Tipps from our engineers for engineers
• reduce the setting of your system and set up only one local and one remote at the same place
• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps
from above)
• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect
the units and be sure that it´s not a cross - over cable
• USB problems with mouse and keyboard - please try a different type of mouse and keyboard
Further expert tipps for issues
• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
• PC - please try another machine
• If you have more sets please make a cross check and change of the units
Further steps
Please, fi ll out the support form
and contact our support team [phone] - 30
7. Checklist ....

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
RMA - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
MVX1 Fiber copper
MX48 Fiber copper
MX2000 Fiber copper
UVX Fiber copper
Switching Manager
copper SVX2
MVX2 Fiber copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices
(Switches, HUBs, Touch-
screens, Webcams,.....)
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing fl ashing
red orange green
glowing fl ashing
Please send your RMA to Heidi Brosig email [email protected]
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
[phone] - [email protected]
copper
RMA Number
fi ber
copper
Product
single dual
SWTICHING MANAGER

First
Aid
kvm-tec
SMARTLINE SVX
smart connection
Support - Form
Wenn der Schuh drückt, dann sind wir für Sie da!
Kontaktdaten
Firma
Kontaktperson
E-Mail
Telefonnummer
Kunde von
MVX1 Fiber Kupfer
MX48 Fiber Kupfer
MX2000 Fiber Kupfer
UVX Fiber Kupfer
Switching Manager
Kupfer SVX2
MVX2 Fiber Kupfer
Kupfer
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Andere angeschlossene
Geräte (Switches, HUBs,
Touchscreens, Web-
cams,.....)
Um Ihren Supportfall möglichst schnell
bearbeiten und auch tracken zu können,
ersuchen wir Sie uns die folgenden Daten
bekanntzugeben.
Nach dem wir Ihr Mail erhalten haben, wird
automatisch ein Support Ticket in unserem
Ticketsystem erstellt, wo alle Informatio-
nen zu Ihrem Supportfall abgespeichert
werden und jederzeit nachvollziehbar sind.
So hat das Support Team im direkten Ge-
spräch alle Informationen zu Ihrem System
und Ihr Vorteil ist, dass die Fragen gezielt
und schneller beantwortet werden können.
Problembeschreibung
Fast geschafft! Wenn es am Telefon dann noch schneller gehen soll, wären folgende Daten hilfreich:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing fl ashing
red orange green
glowing fl ashing
Bitte senden Sie das Formular an [email protected].
Vielen Dank! Sobald wir Ihr Mail erhalten haben, wird es in unserem System als Supportfall abgespeichert und wir melden uns
umgehend bei Ihnen!
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
[phone] - [email protected]
Gerätetype
Fiber Kupfer
single
Switching Manager
Andere angeschlosse-
nes Geräte (Switches,
HUBs, Touchscreens,
Webcams,.....)
dual