Lenovo ThinkSmart Hub User manual

ThinkSmart One Deployment Guide and User
Guide for Microsoft Teams Rooms (MTR)

Read this first
Before using this documentation and the product it supports ensure that you read and understand the
following:
• Generic Safety and Compliance Notices
• Safety and Warranty Guide
• Other documents in the box
First Edition (September 2022)
© Copyright Lenovo 2022.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract use reproduction or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.

Contents
Abo t this doc mentation . . . . . . . . iii
Chapter 1. Meet ThinkSmart One . . . . 1
Front . . . . . . . . . . . . . . . . . . . . 1
Rear . . . . . . . . . . . . . . . . . . . . 2
Right . . . . . . . . . . . . . . . . . . . . 3
Statement on USB transfer rate . . . . . . . . 3
Specifications . . . . . . . . . . . . . . . . 4
Smart features . . . . . . . . . . . . . . . . 5
Chapter 2. Prereq isites for
deployment . . . . . . . . . . . . . . . 7
Hardware . . . . . . . . . . . . . . . . . . 7
Software . . . . . . . . . . . . . . . . . . 7
Network . . . . . . . . . . . . . . . . . . . 7
Deploy and Maintain Services . . . . . . . . . . 8
Chapter 3. Hardware deployment. . . . 9
Install ThinkSmart One . . . . . . . . . . . . . 9
Connect devices to ThinkSmart One. . . . . . . 11
ThinkSmart Controller . . . . . . . . . . . . 12
Chapter 4. Software deployment . . . 13
Configure Windows . . . . . . . . . . . . . 13
Claim to ThinkSmart Manager . . . . . . . . . 15
MTR Setup . . . . . . . . . . . . . . . . 24
MTR Settings. . . . . . . . . . . . . . . . 26
Switch between MTR account and administrator
account . . . . . . . . . . . . . . . . . . 26
Chapter 5. Typical conferencing
scenarios. . . . . . . . . . . . . . . . 27
Learn about MTR home screen . . . . . . . . . 27
Join a scheduled meeting . . . . . . . . . . . 28
Create a new meeting on ThinkSmart One . . . . 29
Invite ThinkSmart One during a meeting . . . . . 30
Share content . . . . . . . . . . . . . . . 30
Chapter 6. Sec re ThinkSmart One
and information . . . . . . . . . . . . 31
UEFI BIOS passwords . . . . . . . . . . . . 31
Use BIOS security solutions . . . . . . . . . . 32
Wipe the storage drive data . . . . . . . . 32
Intel BIOS guard . . . . . . . . . . . . . 32
Smart USB Protection . . . . . . . . . . 33
Use software security solutions. . . . . . . . . 33
Windows firewalls . . . . . . . . . . . . 33
Computrace Agent software embedded in
firmware (for selected models) . . . . . . . 33
Chapter 7. UEFI BIOS . . . . . . . . . 35
What is UEFI BIOS. . . . . . . . . . . . . . 35
Enter the BIOS menu. . . . . . . . . . . . . 35
Navigate in the BIOS interface . . . . . . . . . 35
Change the display language of UEFI BIOS . . . . 35
Change the display mode of UEFI BIOS (for
selected models) . . . . . . . . . . . . . . 36
Set the system date and time . . . . . . . . . 36
Change the boot priority order . . . . . . . . . 36
Enable or disable a device. . . . . . . . . . . 37
Enable or disable the configuration change
detection feature . . . . . . . . . . . . . . 37
Enable or disable the automatic power-on
feature . . . . . . . . . . . . . . . . . . 37
Change BIOS settings before installing a new
operating system . . . . . . . . . . . . . . 38
Exit the BIOS menu . . . . . . . . . . . . . 38
Update UEFI BIOS. . . . . . . . . . . . . . 38
Recover from a BIOS update failure . . . . . . . 38
Clear CMOS . . . . . . . . . . . . . . . . 39
Chapter 8. FAQ . . . . . . . . . . . . 41
Chapter 9. Tro bleshooting,
diagnostics, and recovery . . . . . . . 43
Basic procedure for resolving problems . . . . . 43
Troubleshooting . . . . . . . . . . . . . . 43
Diagnostics . . . . . . . . . . . . . . . . 43
Recovery . . . . . . . . . . . . . . . . . 44
Restore system files and settings to an earlier
point . . . . . . . . . . . . . . . . . 44
Restore your files from a backup . . . . . . 44
Reset from Windows . . . . . . . . . . . 44
Reset from BIOS . . . . . . . . . . . . 44
Use advanced options . . . . . . . . . . 45
Windows automatic recovery. . . . . . . . 45
Create and use a recovery USB device . . . . 45
Update the device driver . . . . . . . . . 45
Chapter 10. Help and s pport . . . . . 47
Register with Lenovo. . . . . . . . . . . . . 47
CRU replacement . . . . . . . . . . . . . . 47
Self-help resources . . . . . . . . . . . . . 47
Additional services . . . . . . . . . . . . . 48
Call Lenovo . . . . . . . . . . . . . . . . 49
© Copyright Lenovo 2022 i

Before you contact Lenovo . . . . . . . . 49
Lenovo Customer Support Center . . . . . . 49
Appendix A. Compliance
information . . . . . . . . . . . . . . . 51
Appendix B. Notices and
trademarks . . . . . . . . . . . . . . . 53
ii ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

Abo t this doc mentation
• Illustrations in this documentation might look different from your product.
• Documentation content is subject to change without notice. To get the latest documentation go to https://
smartsupport.lenovo.com/.
• Microsoft® makes periodic feature changes to the Windows® operating system through Windows Update.
Refer to Microsoft resources for the latest information.
© Copyright Lenovo 2022 iii

iv ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

Chapter 1. Meet ThinkSmart One
Thanks for choosing ThinkSmart One.
ThinkSmart One is the first Windows-based all-in-one bar on the market. It combines the high-resolution
camera with wide filed of view premium sound and powerful compute running Microsoft Windows. End
users will enjoy the familiar Microsoft Teams Rooms (referred to as MTR) interface and IT administrators will
enjoy the easily deployed and managed Windows system.
Front
1. Camera cover slider Move the slider to cover or uncover the camera lens.
2. Camera Use for video conference.
3. Camera stat s indicator
Show the camera status of your device.
• On: The camera is working for a video conference.
• Off: The camera is off.
4. Power indicator
Show the system status of your device.
• Solid white: The device is powered on and not in meeting.
• Solid green: The device is in a meeting or in a call.
• Solid red: The device is muted.
• Blinking green: A call is on hold.
• Green dot flowing from both sides to center: There is an incoming call.
5. System clock Show the system time.
© Copyright Lenovo 2022 1

Rear
6. Power connector Connect to a power supply.
7. USB 3.2 connector Gen 1 Connect a USB-compatible device such as a USB keyboard or USB
mouse.
8. USB-C™ connector (USB 3.2 Gen 1) Connect USB-C compatible devices.
9. USB-C connector (USB 2.0) Connect to ThinkSmart Controller only.
10. Ethernet connector Connect to a local area network (LAN).
11. Ethernet connector Connect to a local area network (LAN). This connector will be enabled with
Power over Ethernet (PoE) for selected models.
12. HDMI-in connnector Connect to your computer only. Do not connect an external HDMI™ display
to this connector.
13. HDMI-o t connector Connect to en external HDMI display. This HDMI 1.4 connector supports
display resolutions up to 3840 x 2160 pixels 30 Hz.
2ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

Right
14. Vol me b tton Adjust volume.
15. Power b tton
Switch between Operation mode and Non-operation mode.
• Press to enter Operation mode. In this mode ThinkSmart One is ready
for meeting.
• Press for 4 seconds to enter Non-operation mode. In this mode the
system clock is working while the system running has stopped.
16. Ventilation holes (o t) Maintain the outgoing airflow to dissipate internal heat.
Statement on USB transfer rate
Depending on many factors such as the processing capability of the host and peripheral devices file
attributes and other factors related to system configuration and operating environments the actual transfer
rate using the various USB connectors on this device will vary and will be slower than the data rate listed
below for each corresponding device.
USB device Data rate (Gbit/s)
3.2 Gen 2 / 3.1 Gen 2 10
Chapter 1.Meet ThinkSmart One 3

Specifications
ThinkSmart Controller*
Dimensions
• Width: 265.5 mm (10.5 inches)
• Height: 168.1 mm (6.6 inches)
• Depth: 13 mm (0.5 inches)， 83.3 mm (3.3 inches) with the stand
Weight (witho t packaging) Maximum configuration as shipped: 753.8 g (1.7 lb)
ThinkSmart One
Dimensions
• Width:700 mm (27.5 inches)
• Height: 113 mm (4.4 inches)
• Depth: 89 mm (3.5 inches)
Weight (witho t packaging) Maximum configuration as shipped: 3.7 kg (8.15 lb)
Hardware config ration 1. Right-click Start to open the Start context menu.
2. Click Device Manager.
Power s pply 135-watt automatic voltage-sensing power supply
Electrical inp t • Input voltage: From 100 V ac to 240 V ac
• Input frequency: 50/60 Hz
Microprocessor To view the microprocessor information right-click Start and then click System.
Storage device M.2 solid-state drive
Network feat res • Ethernet LAN
• Wireless LAN (not recommended)
Operating system Windows 10 IoT Enterprise SAC 64 bit
Preloaded Lenovo apps ThinkSmart Manager Service*
Preloaded non-Lenovo apps Microsoft Teams Rooms
* for selected models
4ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

Smart feat res
Camera Artificial Intelligent (AI) feat res
• People co nt and a to zoom/frame: Auto detect and count the people in the field of view. Then auto
frame and zoom in the people to a suitable size. This function makes it easier to monitor the dynamics of
the conference.
• Speaker tracking and whiteboard recognition: Auto track the speaker and count the whiteboard nearby
as a person. Then auto frame and zoom in the speaker and the whiteboard to a suitable size. The camera
will use Picture-in-Picture mode to replace the original video image in the sub image. This function makes
the conference more focus on the speaker and the content of whiteboard.
Notes:
• The camera will run the speaker tracking function when the speaker speaks with normal sound volume
(greater than 60dB) for over 2 seconds. The speaker should be less than 5 meters away from the camera.
• The camera will run the whiteboard recognition function when the speaker is nearby and speaks for over 2
seconds.
• The camera will zoom out to show all people in the field of view when the speaker stops speaking for over
3 seconds.
• The camera will run the auto zoom/frame function instead of the speaker tracking function when there are
more than two speakers and their distance is too close (less than 50 cm).
Chapter 1.Meet ThinkSmart One 5

ThinkSmart Controller
Motion detection: Auto wake up the screen when a person approaches toward it. The detection angle is 90°
and the detection distance is up to 3 meters.
6ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

Chapter 2. Prereq isites for deployment
The following are basic prerequisites for deployment. ThinkSmart One only works if the proper infrastructures
are deployed. Please consult your sales representative for related prerequisites.
Hardware
• At least one external display with cable for HDMI-out connection
• Keyboard and mouse
• RJ45 Ethernet cable
• HDMI cable for HDMI-in connection
• In-box items
You can purchase accessories from Lenovo https://www.lenovo.com/accessories.
Software
• Get an Office 365 license.
• Get an MTR account and password.
For more information go to https://docs.microsoft.com/en-us/microsoftteams/rooms/.
Network
Firewall Scenario
TCP 443 Signaling packets
TCP 443
UDP 3478
TCP / UDP 50 000 - 59 999
Audio / Video packets
© Copyright Lenovo 2022 7

Firewall Scenario
TCP 443
TCP / UDP 50 000 - 59 999 Desktop sharing
TCP 80 and 443 Http / https
Bandwidth ( p/down) Scenario
30 kbps Peer-to-peer audio calling
130 kbps Peer-to-peer audio calling and screen sharing
500 kbps Peer-to-peer quality video calling 360 p at 30 fps
1.2 Mbps Peer-to-peer HD quality video calling with resolution of HD 720 p at 30 fps
1.5 Mbps Peer-to-peer HD quality video calling with resolution of HD 1080 p at 30 fps
500 kbps / 1 Mbps Group Video calling
1 Mbps / 2 Mbps HD Group video calling (540 p videos on 1080 p screen)
For more information go to https://docs.microsoft.com/en-us/microsoftteams/rooms/.
Deploy and Maintain Services
A deploy and maintain service is included with the ThinkSmart one. Go to https://
lenovosmartofficeservices.com and schedule for professional support.
• Deploy: A ThinkSmart service to help set up configure and integrate collaboration solution devices into
your environment. All deployments include full documentation reports after complete.
• Maintain: A one-year (renewable) maintenance contract where technicians will assist with updates and
device changes and provide easy to follow Do’s and Don’ts. Device operability health check will ensure
collaboration solution is healthy and running smoothly. Redeployment of solution if required into a
different meeting space is included.
8ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

Chapter 3. Hardware deployment
ThinkSmart One supports multiple mounting angles on the wall or on the desk to meet various conference
needs. The filed of view of the camera varies by the installation angle on the wall. IT administrators can
deploy them according to the actual situations.
Note: The device shall be installed within in two metres above ground.
Install ThinkSmart One
• Install on the wall (0°)
Step 1. Mount two L brackets to the horizontal bracket.
Step 2. Drill and mount the combined bracket to the wall.
Step 3. Fix ThinkSmart One to the bracket with screws in the bottom.
• Install on the wall (10°)
ThinkSmart One is slightly upward by 10 degrees. Recommended if you plan to install the device in a lower
place.
Step 1. Mount two L brackets to the lower holes of horizontal bracket.
© Copyright Lenovo 2022 9

Step 2. Drill and mount the combined bracket to the wall.
Step 3. Fix ThinkSmart One to the bracket with screws in the bottom.
• Install on the wall (−10°)
ThinkSmart one slightly faces downwards. Recommended if you plan to install it higher ( no more than 2
metres above the ground).
Step 1. Mount two L brackets to the horizontal bracket.
Step 2. Drill and mount the combined bracket to the wall.
Step 3. Fix ThinkSmart One to the bracket with screws in the bottom.
10 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

• Install on the table
Follow the steps in the illustration.
Connect devices to ThinkSmart One
1. Open the connector door.
2. Connect a keyboard a mouse Controller an external display an Ethernet cable the power adapter and
power cord and your computer to ThinkSmart One.
Note: Ensure you connect your computer to the HDMI-in connector ( ) and connect the
external displays to the HDMI-out connectors ( ).
Chapter 3.Hardware deployment 11

3. Press the power button on the left and turn on the device.
4. Use the keyboard and mouse to complete the following software deployment:
• “Configure Windows” on page 13
• “Claim to ThinkSmart Manager” on page 15
5. Close the connector door.
ThinkSmart Controller
1. Place Controller on a table in either 30° or 60 ° position.
Note: Its screen will rotate automatically.
2. Lock Controller to a table or other fixture through a cable lock compliant with Kensington / Lenovo
NanoSaver lock standard (using Cleat locking technology). The security-lock slot is located in the
Controller stand.
Note: You are responsible for evaluating selecting and implementing the locking device and security
feature. Lenovo makes no comments judgments or warranties about the function quality or
performance of the locking device and security feature. You can purchase locks from Lenovo.
12 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

Chapter 4. Software deployment
Config re Windows
When you turn on ThinkSmart One for the first time you will see the Windows Out of Box Experience (OOBE).
Follow on-screen instructions to set the region and keyboard language.
Note: It is working as designed to show the OOBE window on the external display rather than ThinkSmart
Controller. Please complete the settings with your keyboard and mouse.
© Copyright Lenovo 2022 13

14 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)