Lenovo ThinkSmart Hub User manual

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 1of 35
ThinkSmart Hub Configuration Guide
for Microsoft Teams Rooms (MTR)
Version 1.1
08/2020
Note: This guide covers software configuration and troubleshooting for Microsoft Teams Rooms. For
hardware deployment instructions, please see the “ThinkSmart Hub Hardware Deployment Guide”
document. Comprehensive MTR information is located at https://docs.microsoft.com/en-
us/MicrosoftTeams/rooms/rooms-deploy

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 2of 35
Table of Contents
Introduction................................................................................................................................................................................................ 4
What About Skype for Business (SfB)? .................................................................................................................................................. 4
Deployment Components...................................................................................................................................................................... 4
Pre-Deployment Guidance ......................................................................................................................................................................... 6
ThinkSmart Hub Windows Accounts .......................................................................................................................................................... 6
“Teams” Account (Resource Account)................................................................................................................................................... 6
“Administrator” Account ....................................................................................................................................................................... 6
O365 Licenses............................................................................................................................................................................................. 7
Microsoft Teams Rooms (MTR) –Meeting Room SKU .......................................................................................................................... 7
Remote Configuration of Device Using ThinkSmart Manager.................................................................................................................... 7
Claiming During First Run ...................................................................................................................................................................... 7
Teams Room Configuration During First Run ...................................................................................................................................... 10
Local Configuration of Microsoft Teams Device....................................................................................................................................... 10
Supported Meeting Mode ................................................................................................................................................................... 12
Frequently Used Features/Settings .......................................................................................................................................................... 14
External HDMI Display(s) Views........................................................................................................................................................... 14
Changing credentials ........................................................................................................................................................................... 14
Restarting ThinkSmart Hub.................................................................................................................................................................. 16
Windows 10 IoT Administrator login................................................................................................................................................... 17
Deleting Credentials ............................................................................................................................................................................ 18
Change Microsoft Teams Rooms Language......................................................................................................................................... 19
Set a Custom Theme............................................................................................................................................................................ 21
Power Management ............................................................................................................................................................................ 23
Content Sharing................................................................................................................................................................................... 23
Power Off............................................................................................................................................................................................. 24
Push Button Reset (PBR) –Factory Reset ............................................................................................................................................ 24
Troubleshooting ....................................................................................................................................................................................... 26
Issue: No display on the integrated touch screen ............................................................................................................................... 26
Issue: No display on the external (front of room) display ................................................................................................................... 26
Issue: Dialpad not visible ..................................................................................................................................................................... 27
Issue: No content shown on the second front of room display........................................................................................................... 27
Issue: No audio from the internal speakers......................................................................................................................................... 27
Issue: Internal microphone is not working .......................................................................................................................................... 28
Issue: Content not presenting automatically when connected via HDMI cable.................................................................................. 29
ThinkSmart Hub Management ................................................................................................................................................................. 30
Windows Remote Desktop Enable/Disable using ThinkSmart Manager ............................................................................................. 30
FAQ........................................................................................................................................................................................................... 31
Useful links ............................................................................................................................................................................................... 34
Microsoft Support Site ............................................................................................................................................................................. 35

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 3of 35
Version History ......................................................................................................................................................................................... 35

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 4of 35
Introduction
This document covers Configuration, Testing and Troubleshooting of the ThinkSmart Hub for Microsoft
Teams Rooms (MTR). For initial steps to set up hardware, please see the companion document,
“ThinkSmart Hub Hardware Deployment Guide”.
The Lenovo ThinkSmart Hub is a certified Microsoft Teams Rooms (MTR) system. As a purpose-built
appliance, it runs MTR and Skype Rooms Systems (legacy) software. It’s designed to transform meeting
rooms into a rich, collaborative Teams experience. Users will enjoy its familiar interface and IT
administrators will appreciate an easily deployed and managed Windows 10 IoT device. MTR is designed
to leverage existing equipment like displays and USB cameras for ease of installation.
More information about MTRs is available athttps://docs.microsoft.com/en-
us/MicrosoftTeams/rooms/rooms-deploy
What About Skype for Business (SfB)?
Teams meetings and Skype for Business (SfB) meetings are supported. The same software runs both
meeting types, and it knows when to launch the appropriate platform.
Whether your organization is 100% Skype for Business, 100% Teams or somewhere in between, the same
software will be installed on your device.
This document will guide you through the settings required for your Teams installation
Deployment Components
Type
Recommended
Comments
Lenovo ThinkSmart Hub
-
Included in box
Lenovo ThinkSmart One Cable 6ft
Included in box
ThinkSmart Cable Management
Security Box (black block)
Included in box
RJ45 Ethernet Cable
Cabling with external nylon mesh
sheathing has better grip and stays
in place reliably
Customer Provided
Compatible power adapter
-
Included in box
Windows 10 IoT Enterprise License
-
Pre-installed on device
Unified Communications Software
(MTR or Zoom Rooms)
-
One Platform pre-installed
on device
HDMI cable for HDMI Ingest / Direct
connect
Customer provided
External HDMI compliant displays (1 or 2)
40”+ HD display with at least 1
HDMI Input; Commercial grade
display is recommended
Customer provided

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 5of 35
USB Camera
USB 3.0 UC Platform compliant
camera
Customer provided

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 6of 35
Pre-Deployment Guidance
Before deploying Microsoft Teams Rooms for the first time, review this document in its entirety, and refer
to the Requirements outlined here for the latest updates. You will want to establish accounts and have
licensing sorted in advance of the installation date to ensure everything is synchronized.
Refer to this article to determine what type of Infrastructure deployment you have, and follow the
instructions that pertain to your deployment.
-Online Deployment
-On-Premises Deployment
-Hybrid Deployment
oExchange Online with Skype for Business Server on premises
oExchange on premises with Microsoft Teams or Skype for Business Online
Regardless of the type of deployment, each ThinkSmart Hub device must:
-be established as a "device account" in Active Directory, Exchange, and Teams
-have its own Microsoft Office 365 account
-have a cloud-based Exchange mailbox
-have Teams enabled
-be set up as a User Object
Note: MTR is intended for use with Microsoft Teams, Skype for Business Online, Skype for Business Server
2019, or Skype for Business Server 2015. Earlier platforms like Lync Server 2013 aren't expected to work
with Microsoft Teams Rooms.
ThinkSmart Hub Windows Accounts
By default, there are two Windows accounts built into the ThinkSmart Hub out of the factory: Teams and
Administrator. Once the ThinkSmart Hub is powered on, it will automatically log in as the Teams account
and go through the BIOS POST. Then it will boot from the internal SSD to load the Microsoft Windows 10
IoT Enterprise operating system.
“Teams” Account (Resource Account)
This account is the default recommended account from which to run MTR, and can only run MTR. No
administrator privileges are available from this account.
When the Hub boots, it will automatically login into this account and will automatically launch the MTR
app. No user intervention required.
“Administrator” Account
This account is the standard Windows administrator account and provides system-wide privileges. This
account is password protected and must be set during intial boot. Since the admin account is used for
device management, typical day-to-day usage doesn’t require logging in as the

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 7of 35
O365 Licenses
Microsoft Teams Rooms (MTR) –Meeting Room SKU
Microsoft provides up to date information on licensing required for Teams Rooms deployment. Please see
website for the most updated information on this topic.
Remote Configuration of Device Using ThinkSmart Manager
ThinkSmart Manager is Lenovo’s management console for ThinkSmart Devices. ThinkSmart Manager
provides the ability to control, manage and resolve issues within your ThinkSmart Devices. ThinkSmart
Manager software is pre-installed on your device from Lenovo and is ready for management in a single
pane of glass with your other ThinkSmart devices.
To setup a ThinkSmart Manager organization, please visit: https://console.thinksmart.lenovo.com
For more information about ThinkSmart Manager visit:
-Knowledgebase: https://forums.lenovo.com/forumlist/2913
-User Guide: https://support.lenovo.com/us/en/downloads/DS542392
Claiming During First Run
Important Notes:
-This process applies only to ThinkSmart devices preinstalled with ThinkSmart Device Software
1.2.2x and later versions.
-Ensure that the hub is connected to the Internet during the claiming process.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 8of 35
Steps
1. During Windows OOBE, configure the basic Windows settings. Then, the QR code and PIN
will be displayed.
2. Do one of the following:
a. Claim with the QR code
i. Scan the QR code with a mobile device camera app or an app specifically designed
to read QR codes. In either case the app will prompt you to go to the provided
deep link in the QR code.
Notes:
-This QR code contains all the information required to add a device to
ThinkSmart Manager.
-The mobile device scanning the QR code must have Internet access at the
time of scanning.
ii. Follow the on-screen instructions to complete the claiming process. Once the
device is claimed successfully using the QR code, it will appear as an
“Unconfigured” device in ThinkSmart Manager.
b. Claim with the PIN
i. Log in to ThinkSmart Manager (https://console.thinksmart.lenovo.com/) with your
Lenovo ID. See “Log in to ThinkSmart Manager for the first time” on page 3.
ii. Click Devices on the left navigation panel and then click Add New Device on the
right area. Follow the on-screen instructions to claim the new hub.
1. Select Hub 500. Then, click Next.
2. Select Machine Type. Enter Serial Number and the PIN.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 9of 35
3. The following window will be displayed when the claiming process is
completed successfully.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 10 of 35
Teams Room Configuration During First Run
To manage the deployment and configuration at scale Lenovo’s ThinkSmart Manager software can aid in
configuration of the Teams account on the ThinkSmart Hub device.
During first run of the device, following the “Windows Hello” startup and claiming of the device into
ThinkSmart Manager, the Local Configuration of Teams will be shown.
At this stage, no further data entry is required into the Teams devices. The user should configure Teams
room using ThinkSmart Manager, under Devices Tab >[Device Name] > Configuration > Room. Entre in the
account email, password, meeting mode and display mode, acknowledge the EULA and click “Save”. The
device will restart and automatically login to the account.
Local Configuration of Microsoft Teams Device
After Windows is installed, and if device is not configured remotely using ThinkSmart Manager, the
Microsoft Teams Rooms console app will go into its initial Setup process. Once setup is complete, it will
automatically log in to the configured teams room account and launch the Microsoft Teams Rooms app.
a. The first screen is the Microsoft license agreement page. Review the statement, to proceed,
click Next.
b. On the next screen, enter the Account credentials for the device. This is the account that will
be invited to meetings and scheduled via Outlook. The group that manages room bookings
for your company can help provide credentials that comply with the naming convention and
account configuration used for room devices.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 11 of 35
c. Enter the Resource Account credentials and select “Next”.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 12 of 35
d. If you have an advanced sign-in or domain configuration, enter details and select “Next” and
then “Finish”, device will restart.
e. At this point, the MTR app will attempt to sign-in with the credentials, and once successfully
authenticated, the MTR app will show signed-in state. The current time and Room Name
appear in the top-right corner of the screen, and any future meetings for the day will be
displayed on the left.
f. The Hub is signed-in and is ready to use.
Supported Meeting Mode
a. You will need to select from one of three options under Supported meeting mode: Skype for
Business only; Skype for Business and Microsoft Teams (default); Skype for Business
(default) and Microsoft Teams.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 13 of 35

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 14 of 35
Frequently Used Features/Settings
External HDMI Display(s) Views
The ThinkSmart Hub has two HDMI ports located on the ThinkSmart One Cable that can drive two
external displays up to 4k resolutions. You should plan to connect at least one external display.
Single External Display
When the Hub is connected to a single external display, the remote participants and remote content will
both shared the display space. When there are two external displays connected to the Hub, MTR will
automatically allocate one display for remote participants and the other for content sharing. Placement on
the screens is controlled by the MTR application and cannot be altered.
Changing credentials
Click on “More” and select “Settings”
Dual
External Display
HDMI
Remote Video
Feed(s)
Content Being Shared
HDMI
Content Being Shared
Remote
Video Feed
End User can switch
these windows around
End Users cannot
choose what displays on
Left screen and Right screen

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 15 of 35
Note: This will require local administrative password to adjust settings.
Navigate to “Account”, change the credentials and click on “Save and Exit”. After restart, this will force
the MTR app to login with the new credentials.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 16 of 35
Restarting ThinkSmart Hub
Remote Restart using ThinkSmart Manager
ThinkSmart Manager can reset the ThinkSmart Hub remotely. Simply log-in to your ThinkSmart Manager
organization at https://console.thinksmart.lenovo.com and find the device which needs to be restarted in
the “Devices” tab. Click the restart icon and the device will restart.
Local Restart
The Hub can be restarted by selecting “More” and clicking on “Restart Device”.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 17 of 35
On restarting the Hub will automatically login to the “Skype” account and will launch the MTR app. If
credentials were previously entered, it will automatically sign-in.
Windows 10 IoT Administrator login
The administrator account provides system-wide administration capabilities and is password protected.
To login as administrator, click on “More”, select “Settings” then “Windows Settings” then click on “Go
to Admin Sign-in”. On successfully entering Admin credentials, one can manage the device.

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 18 of 35
Deleting Credentials
To delete the credentials from the Hub,

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 19 of 35
1. Click on “More”
2. Click on “Settings”
3. Enter the admin password
4. Click on “Reset Device”
This will prompt confirmation, once confirmed the MTR app will be reset.
Change Microsoft Teams Rooms Language
To change the Microsoft Teams Rooms app display language,
1. Click on “More” and then “Settings”
2. Input the admin password
3. Select “Windows Settings”
4. Select “Administrator” account and put in the admin password
5. Click on Windows logo on the bottom left of the task bar and select “Settings”
6. Select “Time & language”

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
Page 20 of 35
7. Select “Region & language” and click on “Add a language”
8. Select the language of your choice and once listed, click on it and make it default
9. From Windows Search, search for “cmd” , right-click on “Command Prompt” and click on “Run as
administrator”
10. Type the following command and hit on Enter from the external keyboard or if using onscreen
keyboard, click on twice
powershell -executionpolicy unrestricted
c:\Rigel\x64\scripts\provisioning\scriptlaunch.ps1 ApplyCurrentRegionAndLanguage.ps1