LifeSize Room User manual

LifeSize®RoomTM Installation Guide

2LifeSize Room Installation Guide
September 2008
Copyright Notice
©2005 - 2008 LifeSize Communications Inc, and its licensors. All rights reserved.
LifeSize Communications has made every effort to ensure that the information contained in this
document is accurate and reliable, but assumes no responsibility for errors or omissions. Information
in this document is subject to change without notice. Companies, names, and data used in examples
herein are fictitious unless noted. This document contains copyrighted and proprietary information,
which is protected by United States copyright laws and international treaty provisions. No part of the
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for any purpose, without the express written permission from LifeSize Communications.
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LifeSize® is the trademark of LifeSize Communications Inc. All other trademarks are the property of
their respective owners.
Patent Notice
For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.
Contacting Customer Support
If you have questions, concerns, or need assistance, contact your LifeSize Channel Partner.
Providing Customer Feedback
LifeSize Communications welcomes your comments regarding our products and services. If you have
feedback about this or any LifeSize product, please send it to [e-mail]. Contact
information for LifeSize Communications is as follows:
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Phone (877) LIFESIZE or [phone]
[phone]
Fax [phone]

LifeSize Room Installation Guide 3
Welcome to LifeSize Room
LifeSize high definition video communications systems enable anyone with dispersed
colleagues and operations to collaborate more clearly and effectively. Each system is
designed to make video communication a highly productive, simple, and reliable experience.
Preparing for Installation
As you prepare to install LifeSize Room, consider the physical conditions of the room,
compatibility with displays and your network configuration and settings. LifeSize
recommends you collect your network settings and system identification information before
you begin installation. Refer to “Initial Configuration” on page 5, which explains what
information you need to collect and provides space to record it.
Room Configuration
The size, shape, layout and occupancy of the room dictate where you place your video
conferencing components.
Caution: Avoid routing cables from the codec across foot-traffic areas as tripping on
the cables can cause both personal injury and permanent damage to the connectors in
the cables and codec. If cables must cross foot-traffic areas, use some form of cable
management system or strategy to avoid the possibility of tripping.
The lighting in your environment affects image quality. The optimal lighting for LifeSize
systems is 300 to 500 LUX. Consult your administrator or LifeSize Channel Partner for
specific lighting requirements for your environment. If light levels are too low, consider
adding artificial lighting. Indirect light from shaded sources or reflected light from pale walls
often produces excellent results. Avoid the following:
• direct sunlight on the subject matter, the background, or the camera lens
• direct illumination of the subject matter and camera lens
• colored lighting
• harsh side lighting or strong light from above

4LifeSize Room Installation Guide
Supported Display Types and Resolutions
LifeSize video communications systems connect to most 720p HD displays, including:
• Plasma flat panel displays
• CRT monitors (720p displays)
• Large screen rear projection TV displays (720p displays)
• Front projection displays
• Rear projector A/V room configurations
Supported display resolutions include the following:
• 720p component video output
• VGA 1280 x 720 output
• VGA 1280 x 768 output
If you connect your LifeSize system to an unsupported display, the user interface may not
appear correctly or you may see distorted images. Some unsupported displays may initially
appear to work. However, you may experience significant quality and performance issues
and the system may not operate properly. To achieve optimal resolution, use the HD-15 to
Component RCA cables included with your system.
Note: LifeSize recommends using a dual display configuration for presentations in
LifeSize Room.
Placement Behind a Firewall
LifeSize recommends that you place your system behind a firewall and block, at minimum,
the following ports:
• 22 (ssh)
• 23 (telnet)
• 80 (http)
• 443 (https)
If you require these ports to remain open, ensure that you change the default administrator
and command line interface passwords to be very secure. For information about changing
the default administrator password, refer to “Changing the Administrator Password” in the
LifeSize Video Communications Systems Administrator Guide. For information about
changing the command line interface password, refer to the LifeSize Automation Command
Line Interface document available on the Support page of www.lifesize.com.

LifeSize Room Installation Guide 5
You can also disable ssh and web access on the system by configuring preferences in the
user interface. By default, telnet access is disabled. For more information, refer to
“Controlling Remote Administration” in the LifeSize Video Communications Systems
Administrator Guide.
Network Bandwidth
Poor audio and video quality may result from insufficient bandwidth on your network.
LifeSize recommends that your network be capable of at least 1 Mb/s for a high definition
video call. During video calls with lower bandwidths, LifeSize systems automatically select
the best resolution that can be achieved with the available bandwidth.
Domain Name Service Server
If you intend to use domain addresses for placing calls you must have a Domain Name
Service (DNS) server configured or use a Dynamic Host Configuration Protocol (DHCP)
server that automatically sets a DNS server.
Initial Configuration
During the installation process, your LifeSize system prompts you to configure it for the first
time. LifeSize recommends that you gather all the necessary information prior to installation.
The following sections provide guidelines for collecting and a means of recording this data.
You may need to consult your network administrator for network settings and system
identification information.
Note: The initial configuration screens also appear when you perform a system reset. For
more information, refer to “Restoring Default Settings” in the LifeSize Video
Communications Systems Administrator Guide.
Language
Select the language to display in the user interface. The default is English.

6LifeSize Room Installation Guide
Administrator and User Passwords
Some functions and preferences available from the user interface are accessible only to
administrative users with a password. For security reasons, LifeSize recommends that you
change the default administrator password (1 2 3 4) during the initial configuration.
Optionally, you can set a user password to control access to user preferences that enable
the user to do the following:
• Change the appearance of the user interface.
• Specify how calls are answered.
• Configure audio settings.
• Change cameras and VGA input settings.
• Reboot the system.
The administrator and user passwords can contain any combination of the numbers 0-9 and
the symbols * (star) and # (pound) up to 16 characters in length.
Note: If you set a user password, you can also use the administrator password to access
user preferences.
Administrator Password: ________________________________________________
User Password: _______________________________________________________
System Identification
Information that identifies the system to users appears throughout the user interface.
Set the Location preference to your location. The default is the United States. The Time
Zone preference sets the system time that appears in the status bar on the main page of the
user interface. It defaults to Greenwich Mean Time. You must set this preference even if you
specify an NTP server during the initial configuration (refer to “Network Settings” on page 7).
The System Name, Video Number, and Voice Number appear in the user interface on the
main screen. The system name may also appear in the local and corporate directories.
LifeSize recommends that you change the default system name to one that meaningfully
identifies the system to your users.
System Name: (to identify this installation in the network): ______________________
Video Number: ________________________________________________________
Phone Number: _______________________________________________________

LifeSize Room Installation Guide 7
Video and Voice Dialing Preferences
LifeSize systems support either the IP or ISDN protocol for video dialing. The default setting
for the Video Dialing preference is Auto which enables the system to determine the best
method to use to place calls.
You can select either VoIP, ISDN, Touch Tone or Pulse for the Voice Dialing preference. For
voice calls, VoIP uses H.323 or SIP, Touch Tone and Pulse use PSTN. The default is VoIP.
When placing a call using the Voice button on a LifeSize Phone connected to the system
and voice dialing is set to touch tone or pulse, you can only dial phone numbers using PSTN
connectivity. When voice dialing is set to VoIP, you can dial IP addresses as well as phone
numbers.
When placing a call using the remote control or using the Video button on the phone you
can dial either phone numbers or IP addresses. This enables systems inside a corporate
network without access to a gateway to call other LifeSize systems in the network using
system IP addresses.
Network Settings
By default, DHCP is enabled on LifeSize systems. If you choose Disabled for the DHCP
preference, you must enter an IP address (the locally configured IP address if not assigned
by a DHCP server), Subnet Mask (used to partition the IP address into a network and host
identifier), and Default Gateway (the IP address of the default gateway the system uses).
IP Address: ___________________________________________________________
Subnet Mask: _________________________________________________________
Default GateWay: ______________________________________________________
You can enter the Hostname of the system. If you do not have a DHCP server that
automatically sets a DNS server, you can enter the IP addresses to configure DNS Servers.
You can also define the domain names to search when resolving hostnames. DNS
translates names of network nodes into addresses; specify this preference to use DNS to
resolve the hostnames of devices to IP addresses.
Hostname: ____________________________________________________________
DNS Servers:__________________________________________________________
Name Search Domains: _________________________________________________
If you choose an option other than Auto (the default) for the Network Speed preference,
ensure that the option matches the speed and duplex configured on your network switch.
Network Speed: ________________________ Network Duplex: _________________

8LifeSize Room Installation Guide
You can enter the hostname or IP address of a Network Time Protocol (NTP) server to set
the system date and time automatically. The LifeSize system ignores the value you specify
for the NTP Server Hostname if the DHCP preference is set to Enabled and the DHCP
server can pass an NTP server address to the LifeSize system.
Network Time Protocol (NTP): ____________________________________________
Audio Preferences
The default for Active Microphone is Auto. The system detects attached audio devices and
makes one of them the active microphone in this order: phone, microphone in, active
camera, inactive camera.
You also can manually set one of them to be the active microphone. The system cannot
detect a device attached to Line In. You must select it manually in Active Microphone.
Note: If you choose Line In as the active microphone, and a device is not connected to the
appropriate connector on the codec, the No Active Microphone indicator does not
appear in the user interface and the System Information page shows Line In as the
status for Active Microphone.
If you plan to use display speakers for audio in both video and voice calls, ensure that the
Video Call Audio Output and Voice Call Audio Output preferences are set to Line Out. If
you are using LifeSize Phone for audio, set these preferences to Phone. By default, Video
Call Audio Output is set to Line Out; Voice Call Audio Output is set to Phone.
You can also test your primary output speakers for the appropriate audio level or to ensure
they are working properly. Select Auto for Primary Audio Output Test to cycle through a
test on your available speakers. The test continues until you select Off.
To set the audio level for the active microphone, select Active Microphone Volume and
press OK. An audio meter appears. Position yourself the same distance from the
microphone as participants would be in the room during a video conference. Anything that
appears below red is acceptable at normal speaking volume. Audio in the yellow range is
appropriate if someone is shouting or speaking loudly.
Audio meters are also available for setting levels on Line In, should you choose to use it for
audio input.

LifeSize Room Installation Guide 9
LifeSize Room Components
Your LifeSize Room package contains the following components:
• One or more audio component(s) (only one can be the active microphone at a time):
-LifeSize Phone—high definition tabletop speakerphone console with integrated
keypad and display
-LifeSize MicPod—an alternative to LifeSize Phone that provides a single
microphone and a mute button (see “Optional Peripherals” on page 13 for the dual
LifeSize MicPod option)
-LifeSize Focus—high definition fixed-focus camera with two omnidirectional beam-
forming microphones
• One or more of the following cameras and cables:
-LifeSize Camera—High Definition pan/tilt/zoom (PTZ) camera
• Standard 7.5 M (24.6 ft) cable, optional 15 M (49.2 ft) cable
-LifeSize Focus—high definition fixed-focus camera with two omnidirectional beam-
forming microphones
• Standard 2.9 M (9.5 ft) cable, optional 7.5 M (24.6 ft) or 15 M (49.2 ft) cables
• LifeSize Codec—high definition audio and video compression and decompression unit
with stand
• LifeSize Remote Control—wireless remote control including three AAA batteries
• Quick reference cards—graphical depiction of proper cabling and equipment setup
• Documentation CD

10 LifeSize Room Installation Guide
Installing a LifeSize Room System
To install the components of your LifeSize system, remove all components from the product
packaging, including cables, and place them in the desired positions in your conference
room. Refer to the LifeSize quick reference card included with your system for a visual
depiction of the proper setup. The numbers that appear on the quick reference card
correspond to the following steps:
1. Open the battery compartment on the back side of the remote control.
a. Before inserting the batteries, stretch the two straps across the battery
compartment.
b. Insert the two outer batteries, negative end (-) first against the spring, then press the
positive (+) end into place, trapping the cloth straps beneath the batteries.
c. Lay the longer cloth strap over both batteries and insert the center battery’s negative
end against the spring first to trap the longer cloth strap beneath it. Then press the
positive end of the battery into place.
d. Lay the ends of the cloth straps over the center battery and install the cover.
2. Insert the codec into its stand by aligning the pin holes at the base. Secure the codec in
the stand by tightening the bolt on the bottom of the codec stand. Optional: Insert the
rubber feet on the bottom of the codec stand.
Note: When inserting the necessary cables into the back panel of the codec, LifeSize
recommends you route them through the plastic strain relief guide at the bottom of the
unit to keep all cables secure.
3. To connect a LifeSize Camera to the codec, insert the camera cable into the port on the
rear side of the camera and plug the opposite end into the port marked with the camera
1 symbol on the back panel of the codec.
If you purchased a second LifeSize Camera for use with LifeSize Room, insert the
camera cable for the second camera into the port on the rear side of the camera and
plug the opposite end into the port marked with the camera 2 symbol on the back
panel of the codec. For more information about using two cameras with your LifeSize
Room system, refer to your LifeSize Video Communications Systems User Guide.
To connect a supported third-party camera using a LifeSize SDI Adapter, refer to the
LifeSize SDI Adapter Installation Guide.

LifeSize Room Installation Guide 11
4. Insert the video display cable into the port on the rear of your display and the opposite
end into the port marked with the display 1 symbol on the back panel of the codec.
Insert the display power cord into a power outlet on the wall.
To connect a second display to LifeSize Room, insert the video display cable into the
port on the rear of your display and the opposite end into the port marked with the
display 2 symbol on the back panel of the codec.Attach the display power cord to a
power outlet. By default, the second display is blank and displays a message directing
you to configure preferences for the display. After you complete the initial configuration,
refer to “Configuring a Second Display” on page 13 to complete this process.
5. Insert the audio cable into the port on your display and the opposite end into the line out
port marked with the symbol on the back panel of the codec.
6. Insert the network cable into the network port marked with the LAN symbol on the
back panel of the codec. Insert the opposite end of the network cable into a network port
on the wall.
7. Do one of the following:
a. If you are using the LifeSize Phone for audio, insert the phone cable into the port
marked with the LAN symbol on the underside of the phone.
Note: The exterior port marked with the symbol on the LifeSize Phone is
reserved for future use.
Insert the opposite end of the phone cable into the port marked with the LifeSize
Phone symbol on the back panel of the codec. Ensure the cables are secured
into the guides to avoid damage to them.
Note: When the LifeSize Phone is connected to a LifeSize video communications
system, you are unable to configure it as a standalone speakerphone. Configure
your system using the LifeSize video communications system interface.
b. If you are using the LifeSize MicPod for audio, insert the end of the cable from the
LifeSize MicPod into the microphone port marked with the microphone symbol
on the back of the codec. LifeSize recommends you route this cable through the
strain relief guide on the stand. (See “Optional Peripherals” on page 13 for the dual
LifeSize MicPod option.)
Caution: If the LifeSize MicPod cord is exposed to foot traffic, use some form of cable
management system to avoid the possibility of tripping on it. Tripping on the cord can
cause personal injury as well as permanent damage to the LifeSize MicPod cord
connector and/or the connector in the codec.
2

12 LifeSize Room Installation Guide
8. Insert the cord from the power adapter into the power outlet marked on
the back panel of the codec (near the base). Insert one end of the power cord into the
power adapter and the opposite end into a power outlet on the wall.
The LifeSize system starts and illuminates a blue LED on the front of the codec. See
“Status Icons” on page 21 for more information about the state of the system as it boots
or as conditions change.
The camera initializes the first time it is connected to a codec; this process takes
approximately 90 seconds.
Caution: Do not disturb or disconnect the devices during this time as you may
damage the system.
9. An Initial Configuration screen appears and prompts you to configure the system.
Refer to “Initial Configuration” on page 5 and the information you collected there
previously to guide you through your configuration choices. Use the arrow keys on the
remote control to navigate the preferences that appear in the initial configuration
screens. Icons that appear at the bottom of each screen correspond to keys on the
remote control and indicate what operations are available for the screen or a selected
object.
Note: If the initial configuration screen does not appear and the display is blank, refer
to “Troubleshooting Installation Issues” on page 16.
The bottom of the screen contains the system status bar and the navigation bar. The
system status bar indicates system and network status. When the system is booting,
status also appears at the top of the REDIAL list to indicate the current state of the
system. See “Status Icons” on page 21 for an explanation of status icons you may
encounter.
Connecting a PSTN Phone Line
If you chose either the Touch Tone or Pulse options for the Voice Dialing preference during
the initial configuration, ensure that you connect an RJ-11 PSTN phone cord to the PSTN
phone port labeled on the LifeSize codec and the other end to a phone jack on the
wall.
Locking the LifeSize Codec
You can lock the LifeSize codec with a secure loop to prevent physical removal of the
device. For assistance, contact your LifeSize Channel Partner or LifeSize Customer
Support.

LifeSize Room Installation Guide 13
Configuring a Second Display
If you installed a second display, you must configure it. Navigate to Administrator
Preferences : Appearance : Layout and choose Display 2 Layout, which, by default is set
to None.
• Choose Presentations + VGA Input to display presentations (local and remote) during a
call that is sending or receiving a presentation. When not in a call, VGA input appears in
the display.
• Choose Calls + Presentations + VGA Input to display:
-video images from video calls
-presentations (local and remote) in a call that is sending or receiving a presentation
-VGA input when not in a call
• Choose Simulcast Calls + VGA Input to show the same output on Display 2 as shown on
Display 1 during calls.
Optional Peripherals
You can connect the following optional peripherals to enhance your LifeSize system:
Peripheral Usage
Serial RS-232 For use with a LifeSize SDI Adapter, supported third-party cameras, and for
automation control with Crestron/AMX controllers.
Composite and SD Interfaces Standard video for use with a third party camera or DVD player.
HD Camera 2 For use with a second LifeSize Camera.
Microphone in For use with a single or dual LifeSize MicPod configuration
In a single LifeSize MicPod configuration, you can add a LifeSize MicPod
extension cable (15 meters, 49.2 feet) to the LifeSize MicPod.
In a dual LifeSize MicPod configuration, you use a combination of two
LifeSize MicPods, one splitter cable, and extension cables in large rooms to
create wider coverage of audio input. Refer to “Supported Dual LifeSize
MicPod Configurations (Team MP Only)” on page 15 for supported
configurations.
Document Camera In Standard video for use with a third party camera.
VGA In VGA port for connecting laptops for presentations or to share PC data.

14 LifeSize Room Installation Guide
Audio In (Line In) For use with an external line level audio input, in addition to the LifeSize
Phone or LifeSize MicPod.
Networker For use with LifeSize Networker.
Analog phone line in For PSTN connectivity.
Auxiliary Audio In Stereo line input for connecting an audio device with line level output.a
Auxiliary Video In Standard composite or s-video input for connecting a device that outputs
composite or s-video.
Auxiliary Audio Out Stereo line level output for connecting a device that has a line level input.b
Auxiliary Video Out Standard composite or s-video output for connecting a device that has
composite or s-video inputs.
a. Auxiliary Audio In and Auxiliary Video In are typically used to connect a DVD or VCR to share standard
video and audio content with the far end during a presentation or to view the content locally.
b. Auxiliary Audio Out and Auxiliary Video Out are typically used to connect a DVR or VCR to record the
video and audio from a call in Standard Video format.
Peripheral Usage

LifeSize Room Installation Guide 15
Supported Dual LifeSize MicPod Configurations
Using the splitter cable, you can connect a combination of extension cables and two LifeSize
MicPods to the single LifeSize MicPod port on your LifeSize codec for maximum
omnidirectional audio coverage in large conference rooms.
Dual LifeSize MicPod configurations are limited to two LifeSize MicPods and one splitter
cable. (You cannot use multiple splitters to connect to more than two LifeSize MicPods.)
However, you can use variations on three configurations of extension cables:
If you connect the male end of the splitter directly to the codec, you can use none, or one
extension cable to connect a LifeSize MicPod to each of the female ends of the splitter.
If you use one extension cord to connect the codec to the splitter, you can use none, or one
extension cable to connect a LifeSize MicPod to each of the female ends of the splitter.
If you use two extension cables to connect the codec to the splitter, you must connect both
LifeSize MicPods directly to the female ends of the splitter.
Caution: If a LifeSize MicPod cord/extension cable is exposed to foot traffic, use
some form of cable management system to avoid the possibility of tripping on it. Tripping
on the cord can cause personal injury as well as permanent damage to the LifeSize
MicPod cord/extension cable connector and/or the connector in the codec.
Verifying Your Installation
The LifeSize Video Systems Administrator Guide explains how to place a test call to verify
your installation. It also explains additional adjustments you may need to make to your
LifeSize configuration and your network if you use:
• Network Address Translation (NAT)
• a firewall
• H.323 gatekeepers
• Session Initiation Protocol (SIP)
• other network security systems

16 LifeSize Room Installation Guide
Troubleshooting Installation Issues
Installation issues that you may encounter with your LifeSize system typically involve issues
with VGA output, improperly connected cables, or network bandwidth or connectivity. For
information about troubleshooting other issues that users may encounter with LifeSize
systems refer to the LifeSize Video Communications Systems User Guide.
Improperly connected or loose cables are common causes of problems with hardware units.
When investigating a system problem, first inspect all the external controls and cable
connections. Ensure that connections are correct and secure, and that nothing is obstructing
the cables.
Display Issues with VGA Output
Some displays do not support automatic detection of their VGA display capabilities and
LifeSize systems are unable to detect the monitor. The following conditions may occur with
some VGA monitors:
• Failure to read the Extended Display Identification Data (EDID) of the display.
The system detects the display as VGA, but cannot determine its supported resolutions.
The systems configures the display output to VGA at 1280x768. EDID is a VESA
standard data format that contains general information about a display and its
capabilities, including vendor information, maximum image size, color characteristics,
factory pre-set timings, frequency range limits, and character strings for the display
name and serial number.
• Failure to detect the display as a VGA device.
The system configures the output to 720p. Most VGA monitors display this signal;
however, the data is not centered and may be tinted green. You must manually
configure the appropriate display as VGA to resolve this issue.
• The resolution of the display is unsupported.
The system requires displays that support 1280x720 or 1280x768 resolutions. If a VGA
display EDID does not contain one of these resolutions, The system automatically
configures it for 1280x768. Most multi-sync VGA displays can adjust to this resolution
and scale the data to fit the screen, which is typically 4x3. If scaling occurs, the resulting
image may be slightly distorted. For example, a display that only supports 1024x768 will
scale the 1280x768 image causing it to appear narrow. If a display cannot adjust to the
1280x768 resolution, its screen remains blank. The system does not support displays
that do not support 1280x768.

LifeSize Room Installation Guide 17
When the system does not automatically address one of these conditions, you must
manually configure the display output. You can configure the display output from the
LifeSize user interface or from the LCD interface on the LifeSize Phone connected to your
LifeSize system as described in the following sections.
Configuring Display Output from the LifeSize Interface
If your display shows the initial configuration screen but the image is distorted and unusable
or the display is blank, you must configure the display from the LifeSize Phone. Refer to
“Configuring Display Output from LifeSize Phone” on page 18.
To resolve problems with monitors from the LifeSize interface, follow these steps:
1. Ensure that no calls are in progress.
2. From the main screen, press on the remote control to access the System Menu.
3. Select Administrator Preferences and press OK.
4. Enter the administrator password and press OK.
5. Select Appearance and press OK.
6. Select Displays and press OK.
7. If you are resolving problems with a VGA monitor, select VGA for the Display Type
preference for the display you wish to manually configure.
8. If your display supports both 1280x720 and 1280x768, you can manually configure the
system to use one of these resolutions by setting the Display Resolution preference for
the display you wish to manually configure.

18 LifeSize Room Installation Guide
Configuring Display Output from LifeSize Phone
If the initial configuration screen appears distorted and unusable or the attached display is
blank, you must configure your display from the administrator interface on the LifeSize
Phone.
To resolve problems with monitors from the LifeSize Phone interface, follow these steps:
1. Ensure that no calls are in progress.
2. Log in to the Admin Menu on your LifeSize Phone.
a. Press sequentially when the phone is idle.
b. Enter the administrator password (1 2 3 4 by default) and press .
3. Press 1on the keypad to select Preferences.
4. Press 1on the keypad to select Display 1.
5. Press the key to select Auto. (If you are resolving problems with a VGA monitor,
select VGA for the Display Type to manually set the display to VGA. If your display
supports both 1280x720 and 1280x768, you can manually configure the system to use
one of these resolutions by setting the Display Resolution preference.)
6. Press the key again to accept your change(s).
Note: If you remain idle on any preference screen for two minutes, you return to the
main screen.
7. When you have finished setting preferences, press the key to save them.
8. Press to return to the previous screen.

LifeSize Room Installation Guide 19
IP Address Displays Invalid Value
After you complete the initial configuration, if the IP address that appears at the top of the
main screen displays an invalid value, one of the following conditions may exist:
Condition Resolution
The unit is configured to obtain an address
using DHCP and no DHCP server is
available.
Note: The DHCP client self-assigns an
address in the 169.254 class B network
and the red network symbol appears in
the status bar on the main screen.
Verify that the unit is plugged into a network that has a DHCP
server present.
Faulty Ethernet cable connection. Replace the Ethernet cable with a high quality cable.
The unit is configured to use a static IP
address, but no IP address has been
entered.
Identify and enter the necessary IP information if you disable
DHCP.
Network connection is unavailable.
A red network symbol appears in the
status bar on the main screen.
Inspect your network connection.

20 LifeSize Room Installation Guide
Camera Issues
Video from the camera appears in a small window on the main screen of the user interface
above the Redial list. If no video from the camera appears, do the following:
• Ensure that the camera is properly connected to the LifeSize codec as described in
“Installing a LifeSize RoomTeam/Team MP System” on page 10.
• Verify that the blue LED on the front of the camera is lit and not blinking, indicating that
power is active.
• From the main screen of the user interface, press to access the System Menu.
Press to access page 2 of the System Information page. Ensure that the status of
the camera is Ready.
• Ensure that the primary input is set to the high definition camera.
Black Remote Control:
Press on the remote control. If Primary Input : HD Camera does not appear at the
top of the screen, press to display the Primary Input selection dialog. Use the
arrow keys on the remote control to select the appropriate high definition camera and
press OK.
Silver Remote Control:
Press on the remote control. If Primary Input : HD Camera does not appear at the
top of the screen, press again to display the Primary Input selection dialog. Use
the arrow keys on the remote control to select the appropriate high definition camera
and press OK.
Improving a Dim Image
If the image is too dim, you can adjust the HD Camera Brightness preference in User (or
Administrator) Preferences : Diagnostics : High Definition Camera.
Attached Video Input Device Not Working
When you connect a video input device that has capabilities not supported by a LifeSize
system, the status Out of range appears on the System Information page for that input.
The device may be in a mode that the codec does not support. Changing the mode may
help. Otherwise, the device is not supported.