Linksys Linksys SPA9000 Service manual

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Linksys SPA9000 Administrator Guide
Document Version 3.01

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other
countries. Other brands and product names are trademarks or registered trademarks of their respective holders.
Linksys SPA9000 Administrator Guide
Copyright ©2007 Cisco Systems, Inc. All rights reserved.

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CONTENTS
Preface i-xi
Document Audience i-xi
How This Document is Organized i-xii
Document Conventions i-xii
Related Documentation i-xiii
Technical Support i-xiii
CHAPTER 1Using the Linksys Voice System 1-1
The Linksys Voice System 1-1
Overview 1-1
SPA400 SIP-PSTN Gateway and Voicemail 1-2
Auto-Attendant 1-3
SPA9000 System Features 1-3
Additional Features When Used with SPA900 Series IP Phones 1-5
Technology Background 1-6
Session Initiation Protocol 1-6
SPA9000 Media Proxy 1-7
Using the SPA9000 with a Firewall or Router 1-8
SPA400 SIP-PSTN Gateway 1-8
Network Address Translation (NAT) 1-9
NAT Overview 1-9
NAT Types 1-10
Simple Traversal of UDP Through NAT 1-10
SIP-NAT Interoperation 1-11
SPA9000 Architecture 1-11
Architectural Components 1-12
Multicast Addressing and Group Paging 1-13
Configuration Options 1-14
Interactive Voice Response 1-14
Setup Wizard 1-14
Administration Web Server 1-14
Local Client Configuration and Registration 1-15

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Remote Provisioning of the SPA9000 1-15
Where to Go From Here 1-16
CHAPTER 2Getting Started 2-1
Implementing LVS 2-1
Using the SPA9000 and SPA400 as a VoIP PBX System 2-2
Using the SPA9000 as a Media Proxy 2-3
Using the LVS as a Key System 2-3
SPA9000 Hardware 2-4
SPA9000 Back Panel 2-4
The Front Panel 2-5
SPA400 Hardware 2-6
Bandwidth Requirements 2-6
Caring for Your Hardware 2-7
Making the Physical Connections 2-8
Using the Interactive Voice Response Interface 2-8
Using the IVR Menu 2-9
IVR Options 2-10
Entering a Password through the IVR 2-12
Initial Setup and Configuration 2-12
Licensing 2-13
Using DHCP or Static IP Addressing 2-13
Using the Wizard for Initial Configuration 2-13
Using the Wizard to Upgrade Software 2-18
Setting the SPA9000 Administrator Account Password 2-22
Using the Administration Web Server 2-22
Connecting to the Administration Web Server 2-22
Administrator Account Privileges 2-24
Advanced Methods of Configuration 2-24
Web Interface URLs 2-24
Upgrade URL 2-25
Resync URL 2-25
Reboot URL 2-25
Provisioning 2-26
Provisioning Capabilities 2-26
Configuration Profile 2-26
Client Auto-Configuration 2-27
Manual Client Configuration 2-28
Client Registration 2-30

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Troubleshooting and Configuration FAQ 2-31
CHAPTER 3Configuring Voice Service and Voicemail 3-1
Using the Wizard to Configure ITSP Voice Services and Voicemail 3-1
Completing the Voicemail Configuration 3-6
Configuring the SPA400 for PSTN Connectivity or Voicemail 3-8
Understanding How the SPA400 Interacts with the SPA9000 3-8
Using the SPA9000 Setup Wizard to Configure the SPA400 3-8
Using the Administration Web Server to Configure the SPA400 3-11
Accessing the Administration Web Server 3-12
Configuring the SPA400 to Connect to the SPA9000 3-12
Configuring the SPA9000 to Register the SPA400 3-15
Configuring the SPA400 Voicemail Services 3-15
Configuring the SPA9000 Voicemail Settings 3-16
Configuring SPA400 Voicemail Accounts 3-17
Configuring a SPA IP Phone for Voice Mail Service 3-18
SPA400 Voicemail Options 3-20
Managing Voicemail 3-20
How Voicemail Works 3-21
Checking Voicemail from an External Number 3-22
Depositing Voicemail 3-22
Subscribing to Voicemail Notification 3-23
CHAPTER 4Configuring SPA9000 Features 4-1
Using the Wizard to Configure SPA9000 Voice Features 4-1
Configuring Client Stations 4-2
Configuring Client Extensions 4-4
Configuring Shared Extensions 4-5
Configuring a Call Hunt Group 4-6
Using the Wizard for Localization 4-7
Using Dial Plans 4-9
Configuring Dial Plans 4-9
Dial Plan Digit Sequences 4-9
Dial Plan Rules 4-10
Dial Plan Examples 4-11
Dial Plan Timers 4-12
Interdigit Long Timer 4-12
Interdigit Short Timer 4-12

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Dial Plans 4-13
Basic Call Management 4-13
Receiving External Phone Calls 4-13
Calling Between Client Stations 4-13
Client Stations Calling an External Number 4-14
External Users Calling the SPA9000 4-15
Supporting Multiple DID Numbers Per Line Interface 4-16
Managing Call Forwarding 4-17
How Call Forwarding Works 4-17
Using Call Hunt Groups 4-19
Overview 4-19
Configuring a Hunt Group Rule 4-19
Using the Contact List Parameter 4-20
Using the Administration Web Server to Configure Hunt Groups 4-20
Client Station Blind Transfers External Caller To DID/Hunt Group 4-21
Using Shared Line Appearance 4-22
Managing Call Pickup 4-25
Directed Call Pickup 4-25
Group Call Pickup 4-26
Call Park and Pickup 4-26
Multicast and Group Paging 4-27
Music On Hold 4-28
Overview 4-28
Changing the Internal Music Source 4-28
Restoring the Default Internal Music Source 4-29
Using a Streaming Audio Server 4-30
Using the IVR with an SAS Line 4-30
Example SAS with MOH 4-31
Configuring the Streaming Audio Server 4-32
Enhancements in Release 5.1 4-32
Bridge Mode 4-32
Call Forward Bridge Mode 4-33
Call Transfer Bridge Mode 4-33
REGISTER Enhancement 4-33
Renew DHCP On SIP Request Timeout 4-34
CHAPTER 5Configuring the LVS Auto-Attendant 5-1
Configuring Auto-Attendant 5-1
How the Auto-Attendant Works 5-1

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Using the IVR to Record Auto-Attendant Prompts 5-2
Using the Wizard to Configure the Auto-Attendant 5-4
Using the Administration Web Server to Configure the Auto-Attendant 5-6
Downloading Prompts 5-8
Configuring Dial Plans for the Auto-Attendant 5-9
Alternative AA Configuration 5-10
Switching Between Alternative AAs Using the IVR 5-10
XML Scripting for the Auto-Attendant 5-13
Overview 5-13
XML Scripting Grammar 5-13
Node Type Dialog 5-14
Menu Type Dialog 5-14
Dialplan Statement 5-14
AA Instructions 5-15
Audio Instruction 5-15
Action Instruction 5-15
Noinput Instruction 5-15
Nomatch Instruction 5-16
Menu Matched Instruction—Recognition of Touch Tone (DMTP) Key Presses 5-16
AA XML Script Examples 5-17
Example 1—AA Default XML Script 5-17
Example 2 5-18
Example 3—AA Script with Two Treatments 5-19
Office Hour AA Treatment 5-19
Non-Office Hour AA Treatment 5-20
Auto-Attendant XML Instructions Set 5-22
CHAPTER 6SPA9000 Field Reference 6-1
Info Tab 6-2
Product Information 6-2
System Status 6-2
Line 1/2/3/4 Status 6-3
FXS 1/2 Status 6-3
Auto Attendant Prompt Status 6-4
Internal Music Status 6-5
System Tab 6-6
System Configuration 6-6
Miscellaneous Settings 6-6

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SIP Tab 6-7
SIP Parameters 6-7
SIP Timer Values (sec) 6-8
Response Status Code Handling 6-10
RTP Parameters 6-10
SDP Payload Types 6-11
NAT Support Parameters 6-13
PBX Parameters 6-14
Internal Music Source Parameters 6-17
Auto Attendant Parameters 6-18
PBX Phone Parameters 6-21
Regional Tab 6-23
Call Progress Tones 6-23
Distinctive Ring Patterns 6-24
Distinctive Call Waiting Tone Patterns 6-26
Distinctive Ring/CWT Pattern Names 6-26
Ring and Call Waiting Tone Spec 6-27
Control Timer Values (sec) 6-28
Vertical Service Activation Codes 6-29
Vertical Service Announcement Codes 6-33
Outbound Call Codec Selection Codes 6-33
Miscellaneous 6-35
FXS 1/2 Tab 6-38
Line Enable 6-38
Network Settings 6-38
SIP Settings 6-39
Subscriber Information 6-41
Dial Plan 6-41
Mailbox Status 6-41
Streaming Audio Server (SAS) 6-42
Call Feature Settings 6-43
Audio Configuration 6-43
FXS Port Polarity Configuration 6-46
Line 1/2/3/4 Tab 6-47
Line Enable 6-47
Network Settings 6-47
SIP Settings 6-48
Subscriber Information 6-50
Dial Plan 6-52

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NAT Settings 6-53
Proxy and Registration 6-54
APPENDIX AAcronyms
APPENDIX BGlossary
I NDEX

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