Linksys SPA942 - Cisco - IP Phone User manual




The Linksys SPA-942 is a functionally powerful and easy to use business phone featuring a high resolution graphical
display, a full duplex speaker-phone, a headset port and efficient call handling functions such as on-hold, mute, call
logs, caller ID and personal address book.
This handset is customised to be used with the Optus ipPhone service. Please read this Quick Start Guide to make
sure you get the full benefit from your Optus ipPhone service and your handset.

 
 
 
 
 
 
 



1. Find the end of the coiled phone handset cord
that has the longer straightened end. Plug that
end into the back of the phone base (phone
symbol).
2. Plug in short straightened end of the handset
cord into the jack at the bottom of the handset
(not shown).
3. If you are using an external power source, push
the power cord into the power supply, and plug
the power supply into the phone base unit. Use
only the power supply that came with the phone.
SPA922 &SPA942 can be configured without
external power, if connecting to an IEEE powered
Ethernet switch.
4. Plug the Ethernet cable into the back of the base
station. Plug the other end of the Ethernet cable
into your already prepared network connection in
your Integrated Access Device.


The phone display screen. It
shows the date, time, the phone
number, incoming caller‘s ID
(if available), line/call status,
extension numbers and the soft
button features.
 Shows extension number and
status
 Press to select an feature shown
in the soft button features.


Shows available choices based
on current phone function.
Displayed on the last line of the
LCD screen.


Allows you to navigate (left,
right, up, down) through the soft
button features.
redial dir cwfd dnd
LCD screen
Lines
Soft
buttons
Navigation button
(left, right, up, down)
Soft button
features





Use to enter numbers, letters or
characters.
 Access the voice mailbox by
pressing the mailbox button.
 Customize the phone using the
Setup options, at any time.

Mute the handset, headset or
speakerphone by pressing the Mute
button. This prevents the person on
the active call from hearing what you
or someone else in the room is saying.
 To place and answer calls using a
headset.
 To place and answer calls using the
speaker.
 Press the hold button to put an
active call on hold.

Adjusts the volume of the ringer
and when on a call, the volume of
the call.
Alpha/Numeric Keypad • Voicemail
• Setup
• Mute
• Headset
• Speaker
• Call Hold
• Volume


Calls can be made or received using the handset, speakerphone or headset and you can switch audio devices during a
call. Adjust the volume for the device you are using with the volume adjustment bar.
 To place and answer calls using the handset, simply lift the handset.
 To place and answer calls using the speaker, press the speaker button. The green light
behind the button will illuminate.

Plug an approved headset with a 2.5mm connector into the headset port on the right side
of the phone.
Press the headset button and the green light behind the button will illuminate. For
information on the exact models of headsets that are supported, see the IP phone
information on .




Any of the audio devices can be used during a call. Only one device at a time can be used.
The handset can be on the hook when using the speakerphone or headset function. If
switching from the handset, make sure the speakerphone or headset light is illuminated
before placing the handset back on the hook.




 You may need to dial an access code to reach an outside line. Talk to your Phone
Administrator about your company’s specific dialling rules/plan.


You can place a call by:
• Lifting the handset and dialling immediately; or
• Connect the headset, press the headset button and dial; or
• Press the speaker button and dial. (you can also select a different line).
You will see  and  in sequence as the call is being
connected.
At the end of the call, hang up the phone to disconnect. For headset or speaker, you
must push the headset or speaker button to end the call.


To create entries in your Personal Directory, refer to Directory in the Setup section.
• To view the directory, press the soft button below  or the  button, then .
• Use the navigation button to highlight your choice.
• You can  or  an entry by pressing the soft button
beneath your choice.
• You can also dial by highlighting your choice and either lifting the handset, pressing the
speaker or headset button.


• To redial the last number called, press the soft button below .
• Use the navigation button to highlight your choice. Lift the handset and the number will
automatically be dialled.
• You can also dial by highlighting your choice and pressing the speaker or headset
button.

To setup speed dial numbers, refer to Speed Dial in the Setup section.
To Dial a Speed Dial number:
• Dial the speed dial number and then lift the handset; or
• Lift the handset (or enable the headset or speaker) and dial the speed dial number,
followed by the # button on the phone; or
• Dial the speed dial number and press either the speaker or handset button.
The entry in the speed dial memory will be dialled automatically.



• Mute the handset, headset or speakerphone by pressing the  button. This prevents
the person on the active call from hearing what you or someone else in the room is saying.
• To cancel the Mute function, press the  button again.


• Press the  button to put the active call on hold.
• If there is another incoming call, you can now answer the 2nd call or line.
• For multiple lines, the line button of the call on hold will, by default, flash red.
• Resume the 1st call by pressing the line button associated with the 1st call.
• If the 2nd call is still in progress it will automatically go into a “hold” state when the
1st call goes active.


• To initiate a conference call, press the soft button under  during an active call.
• The first call is placed on hold, and you will hear a dial tone.
• Dial the second person’s telephone number.
• To start the conference call, press the soft button under  again; and then all three parties
will be participating in a conference call.
 When you hang up, the other two parties will be disconnected.

• To initiate a transfer, press the soft button under  during an active call. This places
the first call on hold and you will hear a dial tone.
• Dial the second person’s telephone number. When the second person answers, you can
have a private conversation with the second person without the first person hearing it.
• To connect the call to the second person, press the soft button under  again to
complete the transfer. You will be disconnected from the call.
 If you hang up during the call with the second person before pressing , the transfer is
not completed and this only ends the call with the second person.

• To initiate an unattended (blind) transfer, press the soft button under  during an
active call. The first call is placed on hold and you will hear a dial tone.
• Dial the second person’s telephone number.
• After the second person’s phone is ringing, press the soft button under  again to
complete the transfer. You will be disconnected from the call.

• If you hang up before the second call is ringing, the blind transfer will fail and the first
person will be disconnected.
• If you misdial when calling the second number, press the line button again and you will
receive a dial tone. You can then dial the number.


Access the voice mailbox by pressing the mailbox button, or by dialling the voicemail extension
. You will need to subscribe to this service if required.



• Calls will come into the phone on the first available line.
• When a call is incoming, the associated line button will flash and the phone will ring.
• If there are multiple lines ringing, caller information for each call will display on the
LCD screen.

• To end a handset call, hang up the handset.
• To end a speakerphone call, press the speaker button.
• To end a headset call, press the headset button.


 Access the phone’s directory.
 Displays a list of recently called numbers.


     
     
     
     
     
     
 
 Move left or right through entry without deleting characters.
 Allows you to add an entry.
 Use with Directory and Speed dial to enter a URL, IP address or number. Press the soft button
repeatedly to change selection.
 Cancels any changes you have made, if pressed before ok or save.
 Change ring tone feature.
 Clears the entire entry.
 In a directory, use the navigation button to highlight an entry, then press to copy an entry.
 Deletes the last character you entered.
 Delete an entry.
 Place a call to the number highlighted on the LCD screen.
 Edit part of an entry.
 Confirms your choice.
 Using the navigation button, highlight the entry in you personal directory and press paste to place the
entry you copied.
 Allows you to hear ringtones before saving.
 Saves your choice.
 Choose the item you want to change or review.
 Toggle between yes or no.
 Instead of using the navigation button to highlight a selection, you can also use the dial pad to
enter the number that is next to an entry to select it.


Adding a New Entry to Your Personal Directory:
• To view your phone’s directory options, press the  button, then the soft button under .
• Using the navigation button, move up or down to highlight 
• Press the soft button under .
• Use the dial pad to enter a name.
• Use the navigation button to move to the number field.
• Use the dial pad to enter a phone number, and then press the soft button under .
If you enter the wrong information, press  to delete one character at a time or  to erase the entire entry.
To copy an existing entry:
• Use the navigation button to select an entry from your personal directory and press .
• Then go to your personal directory and press  to enter the information.
To select a specific ring tone:
• Move the navigation button to : Default, then select the soft button under  and choose a tone.
• Press  and the entry will be added to your personal directory.

You can enter up to 8 speed dial numbers. Each one can be a phone number, IP address or URL.
To setup or edit Speed Dial numbers, press the  button, then .
To enter a new Speed Dial number:
• Use the navigation button to move to a slot marked .
• Press the soft button under edit.
• Scroll to the right using the navigation button to the last soft button, select .
• Scroll left and then use the number buttons to enter a phone number then press the soft button under .
To enter a name from the directory:
• Start to enter the alpha name, you will then see a list of choices.
• Highlight the number and press the soft button under  to save.
If you enter the wrong information, before you press ok, press  to delete one character at a time or clear to
erase the entry.

You can view lists of recently received (up to 60) incoming calls in Call History. Choose from Redial List, Answered
Calls or Missed Calls. To view the phone’s Call History lists:
• Press the  button, then .
• To review a list, use the navigation button to highlight it and press .
• To redial a number from the list, press  or lift the handset. You can also choose to or entries
from these lists.

Each extension of your phone can have a different ring tone. You have 10 ringtones to choose from.
• To change a ring tone, press the  button, then .
• Use the navigation button to highlight the extension you want to change the ring tone for and press .
• You will see several choices. Press  to hear the tone, press  to choose it.


You can set six different preferences for your phone.
• To select a preference, press the  button, then .
• Use the navigation button to highlight the preference to change, then press the soft button under .
 Not available for editing. Set to No.
 Not available for editing. Set to No.
 Not available for editing. Set to No.
 Not available for editing. Set to No.
 Not available for editing. Set to No.

Designates the headset or speaker phone as the preferred audio device when the handset is
not used. Press feature once or twice to select headset or speaker phone. After making your
choice, press .
 Choose  yes or no. After making your choice, press .
 Choose  yes or no. After making your choice, press .
 Choose  to toggle between 12hr or 24hr. After making your choice, press .

Choose  to toggle between day/month or month/day. After making your choice, press .
 Choose  to toggle through the available choices of 10s, 20s, 30s, Always On or Off.
After making your choice, press .
 Choose  yes or no. After making your choice, press .
 Choose  yes or no. After making your choice, press .

Please refer to the Personal Agent User Guide for instructions on setting up call forwarding.


Use this feature to enter the correct time, date and am or pm.
• To change the time or date, press the  button, then .
• Enter the date in the following format:  (press # to add the ‘/’ )
• Enter the time in the following format:  (press # to add the ‘:’ )
• If the time does not display am (a) or pm (p) correctly, you can adjust with Offset. To change from a.m. to p.m., enter
*12*00*00, to change from p.m. to a.m., enter #12*00*00.
• Press the soft button under  to confirm your choice.

You will need to subscribe to this service if required..
• To access your voice mail box, press the  button, then . You will need to subscribe to this service if required.
• Enter the  for the phone’s voice mail box, and then select .

This setting is to configure and troubleshoot the network.




This setting displays the product name, serial number, software version, hardware version, MAC address and Client
Certificate.

This setting displays the status of the phone, extension and line buttons.

This setting is to configure and troubleshoot the network.



This setting is to configure and troubleshoot the network.



This setting is to configure and troubleshoot the network.





This setting is to configure and troubleshoot the network.



This setting allows you to set or change the password for your phone, to prevent unauthorized use.
• To access this option, press the  button and .
• Press  to set or change your password, then press .
• Enter up to a 12 character password. You will be required to enter the same password twice.

This setting allows you adjust the contrast of the LCD screen.
• To access this option, press the  button and .
• Press , then moving the navigation button to the left will increase the contrast and to the right will decrease the
contrast.
• Press  to confirm your choice.
SingTel Optus Pty Limited ABN 90 052 833 208 trading as Optus Communications, 1 Lyonpark Road, Macquarie Park NSW 2113 Australia. Optus, the Optus
logo and ‘yes’ are trademarks of SingTel Optus Pty Limited. Optus Communications’ services are provided by Optus Networks Pty Limited ABN 92 008 570
330 and Optus Mobile Pty Limited ABN 65 054 365 696. IP_Handset_Guidewww_04/08