Linksys SPA-941 Instruction Manual

LINKSYS SPA941 IP PHONE FREQUENTLY ASKED QUESTIONS
WHAT IS “BROADBAND?”
A broadband Internet connection is a cable modem, DSL, LAN, T1, T3, LAN, WAN, or any other high-
speed “always on” connection. If you have to dial up to an access number to reach the Internet then
you do not have broadband. A broadband Internet connection is required to use the VoiceLine service.
DO INEED A BROADBAND ROUTER?
Yes. The Linksys SPA941 does not have a built-in router and needs to be connected to a router.
CAN ITAKE VOICELINE WITH ME WHEN ITRAVEL?
Yes. Your VoiceLine service travels with you. When someone calls your phone number, your phone
simply rings wherever you have your spa941 plugged into a broadband Internet connection -- whether
you are home or traveling somewhere else in the world.
CAN ICALL LOCATIONS THAT ARE NOT IN MY CALLING PLAN?
Yes. You can make calls to any location not included in your monthly calling plan. These calls are
considered out-of-plan and are charged a per-minute rate based on the country you are calling. Please
refer to your Online Account Center.
CAN ISEND AND RECEIVE FAXES WITH VOICELINE?
The Linksys SPA-941 does not have fax capability.
CAN ICONNECT MY PC TO THE LINKSYS SPA-941?
No, the SPA-941 is not a router and a PC can not be connected to it.
WHERE CAN IOBTAIN MORE DETAILS ON USING THE LINKSYS SPA-941’S FEATURES?
You can obtain the SPA-941’s User’s Guide at: http://web.net2phone.com/solutions/broadband/.
THERE IS A CFWD SOFTKEY ON THE PHONE,BUT WHEN IPRESS IT NOTHING HAPPENS…?
VoiceLine features such as call forward are activated and deactivated by dialing their corresponding
vertical service codes, not by manual activation locally on the phone itself. See the Linksys SPA-941
VoiceLine Getting Started Guide for a complete list of the vertical service codes.
HOW DO ICHECK MY VOICEMAIL?
From Your VoiceLine-Connected Telephone:
1. Pick up your VoiceLine-connected telephone (or press the speaker phone button) and press the
voicemail button ( ).
You will be connected to the VoiceMail system.
2. Press 1to hear your messages.
The system will announce how many new and saved messages you have in your mailbox. If you
have messages, you will hear the date and time each message was left.
3. Follow the prompts to listen to, save, and/or delete your messages.
You can also check your voicemail via the online account center or via a remote telephone. Please
see the Linksys SPA=941 VoiceLine Getting Started Guide for complete details.

I’M NOT GETTING A DIAL TONE.WHAT SHOULD IDO?
►Verify that the device obtained an IP address by pressing the Setup ( ) button. Select 9
Network, press the select button, and scroll down to 2 Current IP. If the display does not display
an IP address, the device did not get an IP address. Contact your Internet Service Provider.
►Verify that your broadband connection is functioning properly by attempting to connect to a Web site
from a PC on the same network.
CAN IADD A SECOND CALLING PLAN TO MY VOICELINE ACCOUNT?
The Linksys SPA941 does not support two separate phone lines for outgoing calls. The phone is
equipped with four lines, which are 4 separate appearances of the same phone number.
WHEN ICONNECT MY PHONE TO MY ROUTER,NO PHONE NUMBER IS VISIBLE ON THE SCREEN AND THE
LINE KEYS ARE NOT LIT?
•Verify IP address (see I’M NOT GETTING A DIAL TONE)
•Verify that your broadband connection is functioning properly by attempting to connect to a
Web site from a PC on the same network.
•Contact your reseller or service provider to verify an account has been created for your
device’s MAC address.
THE SPA-941 LEDS ON MY PHONE ARE ORANGE.WHAT DOES THAT MEAN?
It means the phone has not successfully downloaded configuration information or registered with the call
servers.
•Verify IP address (steps from previous FAQ)
•Verify that your broadband connection is functioning properly by attempting to connect to a
Web site from a PC on the same network.
•Contact your Internet Service Provider.
WHAT ARE THE RATES FOR INCOMING CALLS?
If you have a calling plan, there is no charge for incoming calls.
ARE EMERGENCY (911) SERVICES AVAILABLE WITH VOICELINE?
Customers within the U.S. and Canada will receive emergency (911) services with VoiceLine. However,
because VoiceLine will not work during a power outage, Net2Phone strongly recommends that you
always maintain an alternate means of reaching a 911 operator in case of an emergency.
WHAT IS THE PHONE NUMBER FOR CUSTOMER SUPPORT?
You can reach our customer support team at these phone numbers:
•From your VoiceLine-connected phone: 611
•Toll-free within the U.S: 1-800-455-4185
•If you are unable to use our toll-free number: 1-614-219-5366
•Or, by
email.
FOR THE COMPLETE LIST OF VOICELINE SUPPORT FAQS,PLEASE VISIT THE VOICELINE SUPPORT FAQS
PAGE.