Lucent Technologies PARTNER Endeavor 362 Quick guide

PARTNER Endeavor™
Communications System
Programming and Use
518-458-100
Comcode 108340803
Issue 2 August 1998

Copyright © 1998, Lucent Technologies Lucent Technologies 518-458-100
All Rights Reserved Issue 2
Printed in U.S.A. August 1998
Notice
Every effort has been made to ensure that the information in this book is complete and accurate at the time of printing.
However, information is subject to change.
Federal Communications Commission (FCC) Interference
Notice
This equipment has been tested and found to comply with the limits of a Class A or a Class B digital device, pursuant to
Part 15 of FCC rules. For additional information on FCC regulations, see “Federal Communications Commission (FCC)
Interference Information” on the next page.
Canadian Emissions Requirements
This digital apparatus does not exceed the Class A or the Class B limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Industry Canada (IC). For additional IC information, see “IC Notification
and Repair Information” in this section.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils
numeriques de la classe A ou de la classe B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le
ministere des Industrie Canada. Vous trouverez des renseignements complémitaires dans cette section: “IC Notification
and Repair Information” de
PARTNER Endeavor Communications System Programming and Use guide.
Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other
than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in
substantial additional charges for your telecommunications services. You are responsible for the security of your system.
There may be a risk of tollfraud associated with your telecommunications system. You are responsible for programming and
configuring your equipment to prevent unauthorized use. Your system manager should read all documents provided with this
product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that
risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-
carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be
responsible for any charges that result from such unauthorized use. If you
suspect you are being victimized by toll fraud and
you need technical support or assistance, call the Lucent Technologies National Customer Care Center at 1-800-721-7071.
Trademarks
Magic on Hold, MERLIN, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, PARTNER, PARTNER MAIL, PARTNER MAIL
VS, PassageWay, SYSTIMAX, and TransTalk are registered trademarks of Lucent Technologies. PARTNER Endeavor is a
trademark of Lucent Technologies. Microsoft is a registered trademark and Windows is a trademark of Microsoft
Corporation. The SoundStation is a registered trademark of Polycom, Inc.
Warranty
Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies Limited Warranty and
Limitation of Liability” in Appendix B of this book.
Ordering Information
The order number for this book is 518-458-100. To order additional books, call 800-457-1235 or 765-361-5353. For
information about ordering other system reference materials, replacement parts, accessories, and other compatible
equipment, refer to “Product Ordering Information” in Appendix B.
Support Telephone Number
In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a day. Call the hotline at 1-800-
721-7071 or your Lucent Technologies Authorized Dealer, if you need assistance when programming or using your system.
Consultation charges may apply.
Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer.

Federal Communications
Commission (FCC)
Interference Information
References to FCC regulations are not applicable outside of the U.S.
Class A Compliance
This equipment, in the 5-Slot configuration and in the 2-Slot configuration with a 362EC
module or PARTNER MAIL VS, has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of FCC rules.
These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manuals, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will have to correct the interference at his
or her own expense.
FCC Notification and Repair Information
This equipment is registered with the FCC in accordance with Part 68 of its rules. In
compliance with those rules, you are advised of the following:
Means of Connection: Connection to the telephone network shall be through a
standard network interface jack USOC RJ11C. These USOCs must be ordered from
your local telephone company.
FCC-compliant line cords are provided with Line and Line/Extension Modules for
connecting to the telephone company-provided USOC RJ11C jacks. Use only FCC-
compliant line cords and jacks for these connections.
This equipment may not be used with party lines or coin telephone lines.
Notification to the Telephone Companies: Before connecting this equipment, you or
your equipment supplier must notify your local telephone company’s business office of
the following:
■The telephone number(s) you will be using with this equipment.
■The appropriate registration number and ringer equivalence number (REN),
which can be found on the right-hand side of the control unit.
■The facility interface code, which is O2LS2.
You must also notify your local telephone company if and when this equipment is
permanently disconnected from the line(s).
REN Information: The REN is used to determine the quantity of devices that may be
connected to the same telephone line. Excessive RENs on the telephone line may
result in the devices not ringing in response to an incoming call. In most, but not all
areas, the sum of RENs should not exceed two (2.0). To be certain of the number of
devices that may be connected to a line, as determined by the total RENs, contact the
local telephone company.

Repair Instructions: If you experience trouble because your equipment is
malfunctioning, the FCC requires that you disconnect the equipment from the network
and not use it until the problem has been corrected. Repairs to this equipment can only
be made by the manufacturer, by its authorized agents, or by others who may be
authorized by the FCC. In the event repairs are needed on this equipment, please
contact the Lucent Technologies hotline at 1-800-721-7071 or your local Authorized
Dealer. For warranty information, see Appendix B.
Rights of the Local Telephone Company: If this equipment causes harm to the
telephone network, the local telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. But if advance notice is not
practical, you will be notified as soon as possible. You will also be advised of your right
to file a complaint with the FCC.
Your local telephone company may make changes in its facilities, equipment,
operations, or procedures that affect the proper functioning of this equipment. If they do,
you will be notified in advance to give you an opportunity to maintain uninterrupted
telephone service.
Hearing Aid Compatibility: All system phones are compatible with inductively coupled
hearing aids as prescribed by the FCC.
Industry Canada (IC) Notification and Repair Information
The Industry Canada (IC) label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operational,
and safety requirements. The IC does not guarantee the equipment will operate to the
user’s satisfaction.
Before installing this equipment, users should ensure that is permissible to connect it to
the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. In some cases, the company’s
inside wiring for single-line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by the
user to this equipment, or any equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users, for their own protection, should ensure that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present, are
connected. This precaution may be particularly important in rural areas.
!CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electrical inspection authority or electrician, as
appropriate.

To prevent overloading, the Load Number (LN) assigned to each terminal device
denotes the percentage of the total load to be connected to a telephone loop used by
the device. The termination on a loop may consist of any combination of devices subject
only to the requirement that the total of the Load Numbers of all the devices does not
exceed 100.
IC Certification No: See the label on the side of the control unit.
CSA Certification No: LR 60486
Load No: 7
Renseignements sur la notification du ministére des Industrie Canada et la réparation
L’étiquette du Ministére des Industrie Canada identifie le matériel homologué. Cette
étiquette certifie que le matériel est conformé à certaines normes de protection,
d’exploitation et de sécurité des réseaux de télécommunications. Le Ministére n’assure
toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder
aux installations de l’entreprise locale de télécommunication. Le matériel doit
également être installé en suivant une méthode acceptée de peuvent etre prolonges au
moyen d’un dispositif homologue de raccordement. Dans certains cas, les fils intérieurs
de l’enterprise utilisés pour un service individuel à ligne unique peuvent être prolongés
au moyen d’un dispositif homologué de raccordement (cordon prolongateur
téléphonique interne). L’abonné ne doit pas oublier qu’il est possible que la conformité
aux conditions énoncées ci-dessus n’empêchent pas la dégradation du service dans
certaines situations. Actuellement, les entreprises de télécommunication ne permettent
pas que l’on raccorde leur matériel à des jacks d’abonné, sauf dans les cas précis
prévus pas les tarifs particuliers de ces entreprises.
Les réparations de matériel homologué doivent être effectuées par un centre
d’entretien Canadien autorisé désigné par le foumisseur. La compagnie de
télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite
de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais
fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre
de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau
métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particuliérement
importante dans les régions rurales.
!ADVERTISSEMENT:
L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir
racours à un service d’inspection des installations électriques, ou à un electrician,
selon le cas.
L’indice de charge (IC) assigné à chaque dispositif terminal indique, pour éviter toute
surcharge, le pourcentage de la charge totale qui peut être raccordée a un circuit
téléphonique boucié utilisé par ce dispositif. La terminaison du circuit boucié peut être
constituêe de n’importe quelle combinaison de dispositifs, pourvu que la somme des
indices de charge de l’ensemble des dispositifs ne dépasse pas 100.
No d’homolagation: Voir l’étiquette sur le côté de l’unité de contrôle.
No de certification CSA: LR 60486
L’indice de charge: 7

Contents
i
About This Guide vii
■Purpose vii
1 Overview 1-1
■Features and Capabilities 1-1
■System Components 1-3
■Auxiliary Equipment 1-13
2 Programming 2-1
■Overview 2-1
■Hardware Considerations 2-2
■Initial System Setup 2-3
■Changing Settings after Installation 2-6
■Changing Settings to Support
PBX or Centrex Services 2-9
■System Programming Options 2-10
■Using System Programming 2-16
■Telephone Programming Options 2-21
■Using Telephone Programming 2-25
3 Learning about Telephones 3-1
■System Telephones 3-1
■Standard Telephones 3-8
■Combination Extensions 3-13
■Using Telephones 3-14
4 Using Auxiliary Equipment 4-1
■Overview 4-1

Contents
ii
■Answering Machines 4-4
■Auto Attendant 4-8
■Credit Card Scanners 4-9
■Fax Machines 4-10
■Modems 4-18
■Night Service with Auxiliary Equipment 4-20
■Voice Messaging Systems 4-22
5 Feature Reference 5-1
■Overview 5-1
■AA (Automated Attendant) Extensions
(#607) 5-4
■Abbreviated Ringing (#305) 5-5
■Allowed List Assignments (#408) 5-6
■Allowed Phone Number Lists (#407) 5-7
■Answering Calls 5-10
■Auto Dialing 5-13
■Automatic Extension Privacy (#304) 5-16
■Automatic Line Selection 5-18
■Automatic System Answer Button
(#111) 5-21
■Automatic System Answer Delay
(#110) 5-24
■Automatic System Answer Lines
(#204) 5-26
■Automatic System Answer Mode
(#121) 5-28
■Automatic System Answer
Record/Playback (I891) 5-30
■Automatic VMS Cover (#310) 5-33
■Background Music (F19) 5-35
■Backup Programming—Automatic
(#123) 5-37
■Backup Programming—Manual (#124) 5-39
■Call Coverage (F20,XX,XX) 5-41
■Call Coverage Rings (#116) 5-45
■Call Forwarding/Call Follow-Me
(F11,XX,XX) 5-46

Contents
iii
■Call Park 5-49
■Call Pickup (I6XX) 5-51
■Call Waiting (#316) 5-52
■Caller ID 5-54
■Caller ID Inspect (F17) 5-56
■Caller ID Name Display (F16) 5-58
■Caller ID Type (#122) 5-59
■Calling Group Extensions (#502) 5-61
■Conference Calls 5-62
■Conference Drop (F06) 5-64
■Copy Settings (#399) 5-65
■Dial Mode (#201) 5-67
■Direct Extension Dial Button (#113) 5-68
■Direct Extension Dial Delay (#112) 5-71
■Direct Extension Dial Lines (#205) 5-72
■Direct Extension Dial Record/Playback
(I892) 5-74
■Direct Line Pickup—Active Line (I68LL) 5-77
■Direct Line Pickup—Idle Line (I8LL) 5-79
■Disallowed List Assignments (#405) 5-81
■Disallowed Phone Number Lists (#404) 5-82
■Display 5-85
■Display Language (#303) 5-87
■Distinctive Ring (#308) 5-88
■Do Not Disturb (F01) 5-89
■Doorphone Alert Extensions (#606) 5-91
■Doorphone Extension (#604 and #605) 5-92
■Emergency Phone Number List (#406) 5-94
■Exclusive Hold (F02) 5-96
■Extension Name Display 5-98
■External Hotline (#311) 5-100
■Fax Machine Extensions (#601) 5-102
■Group Call Distribution (#206) 5-103
■Group Calling—Ring/Page (I7G/I*7G) 5-105
■Group Hunting—Ring/Voice Signal
(I77G/I*77G) 5-109
■Group Pickup (I66G) 5-113
■Hold 5-115
■Hold Disconnect Time (#203) 5-117
■Hotline (#603) 5-119

Contents
iv
■Hunt Group Extensions (#505) 5-121
■Intercom Dial Tone (#309) 5-123
■Joining Calls 5-124
■Last Number Redial (F05) 5-126
■Line Access Mode (#313) 5-128
■Line Access Restriction (#302) 5-130
■Line Assignment (#301) 5-132
■Line Coverage Extension (#208) 5-136
■Line Ringing 5-138
■Making Calls 5-140
■Manual Signaling (F13XX or F13*XX) 5-145
■Message Light Off (F10XX) 5-147
■Message Light On (F09XX) 5-149
■Music-On-Hold (#602) 5-151
■Music-On-Hold Volume (#614) 5-153
■Night Service Button (#503) 5-154
■Night Service Group Extensions (#504) 5-157
■Number of Lines (#104) 5-158
■Outgoing Call Restriction (#401) 5-160
■Outgoing Call Restriction Button (#114) 5-162
■Outside Conference Denial (#109) 5-165
■Personal Speed Dial Numbers 5-166
■Pickup Group Extensions (#501) 5-169
■Pool Access Restriction (#315) 5-170
■Pool Extension Assignment (#314) 5-172
■Pool Line Assignment (#207) 5-175
■Privacy (F07) 5-177
■Recall (F03) 5-179
■Recall Timer Duration (#107) 5-181
■Restore Programming (#125) 5-182
■Ring on Transfer (#119) 5-184
■Rotary Dialing Timeout (#108) 5-185
■Save Number Redial (F04) 5-186
■Send All Calls 5-188
■Special Dialing Functions 5-190
■Star Code Dial Delay (#410) 5-192
■Station Lock (F21) 5-195
■Station Unlock (F22) 5-198
■System Date (#101) 5-199
■System Day (#102) 5-200

Contents
v
■System Password (#403) 5-201
■System Release Status (F59) 5-202
■System Reset—Programming Saved
(#728) 5-203
■System Speed Dial Numbers 5-205
■System Time (#103) 5-208
■Toll Call Prefix (#402) 5-209
■Touch-Tone Enable (F08) 5-210
■Transfer Return Extension (#306) 5-211
■Transfer Return Rings (#105) 5-213
■Transferring Calls 5-215
■VMS Cover (F15) 5-219
■VMS Cover Rings (#117) 5-221
■VMS Hunt Delay (#506) 5-222
■VMS Hunt Schedule (#507) 5-223
■Voice Interrupt on Busy (#312) 5-224
■Voice Interrupt on Busy Talk-Back (F18) 5-226
■Voice Mailbox Transfer (F14) 5-228
■Wake Up Service Button (#115) 5-230
6 Troubleshooting 6-1
■Customer Self-Service Center on the
Internet 6-2
■When You Need Help 6-3
■Power Failure Operation 6-4
■Battery Replacement 6-5
■Clearing a Backup-Failure Alarm 6-9
■Problems with System Phones 6-10
■Problems with Standard Phones 6-14
■Other Problems with Phones 6-16
■Problems with Combination Extensions 6-21
■Problems with Standard Devices 6-22
■Problems with ASA/DXD Cards 6-23
■Problems with Automatic Backup 6-24
■Problems with Manual Backup 6-26
■Problems with System Restore 6-28
■System Problems 6-30
■Other Problems with System 6-33