Maytronics Dolphin Wave 200XL User manual

Dolphin Wave 200XL and 300XL
Pool Troubleshooting Guide
October 2017

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Release History ii
Release History
Rev
Date
Revision History
Prepared by
Approved
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October 2017

Table of Contents iii
Table of Contents
1Overview ...............................................................................................1
2Robot Works Along Walls for a Long period of Time ..............................2
2.1 Slippery Pool Surface.......................................................................... 2
3Robot Doesn’t Drive in Straight Lines ....................................................3
3.1 Robot in Shape Mode.......................................................................... 3
3.2 Starting Point from a Shaped Wall........................................................ 3
3.3 Deviation Greater Than 10° Degrees .................................................... 3
4Not Enough Space between Lines ..........................................................4
4.1 Flat Pool Floor ................................................................................... 4
4.2 Sloped Pool Floor ............................................................................... 4
5Too Much Space between Lines .............................................................4
5.1 Flat Pool Floor ................................................................................... 4
5.2 Sloped Pool Floor ............................................................................... 5
6Robot Doesn’t Climb Slope.....................................................................5
6.1 Robot Drives the Width of Slope .......................................................... 5
7Robot Leaves Unclean Spots in the Pool ................................................6
7.1 Robot in “Lines to” Scanning Mode ....................................................... 6
7.2 Robot Doesn't Clean Areas Near Rounded Walls ..................................... 6
7.3 Niches, Tunnels, or Maze Areas in the Pool ............................................ 6
7.4 Pool Floor Not Flat or with Bumpers...................................................... 6
7.5 Shaped Pool (No Rectangular Walls)..................................................... 7
7.6 Dirt Near Pool Wall ............................................................................. 7
8Robot Doesn't Pick Up Dirt ....................................................................7
8.1 Blocked Filter .................................................................................... 7
8.2 Sand in Pool ...................................................................................... 7
8.3 Leaves in Pool ................................................................................... 7
8.4 Worn Vacuum Strips........................................................................... 8
9Robot Stays in the Deep Area ................................................................8
9.1 Slope Greater Than 35° Degrees.......................................................... 8
9.2 Blocked Filter .................................................................................... 9
9.3 Slippery Pool Floor ............................................................................. 9
10 Floating Cable Gets Stuck between Swimming Lanes Floats ..................9
10.1 Gaps between Floats .......................................................................... 9
11 Robot Stops before End of Cycle ............................................................9
11.1 Robot in “Lines to” Mode ..................................................................... 9
11.2 Alert LED On ................................................................................... 10

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Table of Contents iv
12 Robot Drives Back before Capitalize the Line.......................................10
12.1 Pool Length Not Set Up Correctly ....................................................... 10
12.2 Driving System Failure...................................................................... 10
13 Robot Not Communicating with the Remote Control ............................11
13.1 Distance between Remote Control and Caddy is Greater Than 50m/164 ft11
13.2 Remote ID ...................................................................................... 11

Overview 1
1Overview
This Dolphin Wave 200 and 300 Pool Troubleshooting Guide is intended
to guide technician in addressing problems associated with possible faults
in the robot.
The information in this guide is organized according to type of
problem/symptom/component and the troubleshooting checks to be
performed to pinpoint the source of the problem.
With regard to ...
See ...
Alert ID is on
Chapter 11, Robot Stops before
End of Cycle, page 9
Communication with remote
Chapter 13, Robot Not
Communicating with the Remote
Control, page 11
Driving system failure
Chapter 12, Robot Drives Back
before Capitalize the Line,
page 10
Filter blockage
Chapter 8, Robot Doesn't Pick Up
Dirt, page 7
Chapter 9, Robot Stays in the
Deep Area, page 8
Floating cable stuck between
floats
Chapter 10, Floating Cable Gets
Stuck between Swimming Lanes
Floats, page 9
Leaves in pool
Chapter 8, Robot Doesn't Pick Up
Dirt, page 7
Lines are too close together
Chapter4, Not Enough Space
between Lines, page 4
Lines are too far apart
Chapter 5, Too Much Space
between Lines, page 4
Maze areas in pool
Chapter 7, Robot Leaves Unclean
Spots in the Pool, page 6
Niches in pool
Chapter 7, Robot Leaves Unclean
Spots in the Pool, page 6
Not climbing slope
Chapter 6, Robot Doesn’t Climb
Slope, page 5
Not driving in straight lines
Chapter 3, Robot Doesn’t Drive in
Straight Lines, page 3
Pool length
Chapter 12, Robot Drives Back
before Capitalize the Line,
page 10
Remote ID
Chapter 13, Robot Not
Communicating with the Remote
Control, page 11

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Slippery Pool Surface 2
With regard to ...
See ...
Robot doesn’t complete lines
Chapter 12, Robot Drives Back
before Capitalize the Line,
page 10
Robot drives width (instead of
length)
Chapter 6, Robot Doesn’t Climb
Slope, page 5
Robot stays at wall
Chapter 2, Robot Works Along
Walls for a Long period of Time,
page 2
Robot stops before end of cycle
Chapter 11, Robot Stops before
End of Cycle, page 9
Sand in pool
Chapter 8, Robot Doesn't Pick Up
Dirt, page 7
Slippery pool floor
Chapter 9, Robot Stays in the
Deep Area, page 8
Starting from a shaped wall
Chapter 7, Robot Leaves Unclean
Spots in the Pool, page 6
Tunnels in pool
Chapter 7, Robot Leaves Unclean
Spots in the Pool, page 6
Unclean spots in pool
Chapter 7, Robot Leaves Unclean
Spots in the Pool, page 6
Worn vacuum strips
Chapter 8, Robot Doesn't Pick Up
Dirt, page 7
Note: Where relevant, external links point to detailed instructions on the
replacement or checking of specific parts beyond the scope of this
document.
2Robot Works Along Walls for a Long
period of Time
➣In this chapter…
Slippery Pool Surface
page 2
2.1 Slippery Pool Surface
1Check if the chemicals in the pool are balanced.
2Change the pool length settings to the width of the pool. For
example, if the pool size is 25x15, change it to 15m instead of 25m
and change the scanning mode to “Lines to” (see changing pool
length Video).

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Deviation Greater Than 10 Degrees 3
3Robot Doesn’t Drive in Straight Lines
➣In this chapter…
Robot in Shape Mode
page 3
Starting Point from a Shaped Wall
page 3
Deviation Greater Than 10° Degrees
page 3
3.1 Robot in Shape Mode
If possible, change the scanning mode to “Rectangular”.
3.2 Starting Point from a Shaped Wall
Make sure the starting point is always from a straight wall and flat floor.
Important: The third line wall should also be straight.
3.3 Deviation Greater Than 10° Degrees
If, within 20 minutes from the start of scanning, the deviation is greater
than 10° degrees after a few lines, replace the Navigation box (see wave
200XL Link and/or Video).

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Flat Pool Floor 4
4Not Enough Space between Lines
➣In this chapter…
Flat Pool Floor
page 4
Sloped Pool
page 4
4.1 Flat Pool Floor
If the pool floor is flat and is not enough space between the lines, change
the line spacing to Medium or Coarse (see change the line spacing to
medium Video and change the line spacing to Coarse Video).
4.2 Sloped Pool Floor
1If the robot works "Up the slope", change the scanning direction to
"Down the slope." (Wave 300 only)
"Up the slope" "Down the slope"
2Change the line spacing to Medium or Coarse (see change the line
spacing to medium Video and change the line spacing to Coarse
Video).
5Too Much Space between Lines
➣In this chapter…
Flat Pool Floor
page 4
Sloped Pool
page 5
5.1 Flat Pool Floor
If the pool floor is flat and there is too much space between the lines,
change the line spacing to Medium or Fine (see change the line spacing
to medium Video and change the line spacing to Fine Video).

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Robot Drives the Width of Slope 5
5.2 Sloped Pool Floor
1If the robot works "Down the slope," change the scanning direction to
"Up the slope." (Wave 300 only)
"Down the slope" "Up the slope"
2Change the line spacing to Medium or Fine (see change the line
spacing to medium Video and change the line spacing to Fine Video).
6Robot Doesn’t Climb Slope
➣In this chapter…
Robot Drives the Width of Slope
page 5
6.1 Robot Drives the Width of Slope
1Clean the filter (see wave 200XL filter cleaning Video or wave 300XL
filter cleaning Video ).
2For pools with a diving area, split the pool into two cleaning sections
(Pool A and Pool B).

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Pool Floor Not Flat or with Bumpers 6
7Robot Leaves Unclean Spots in the Pool
➣In this chapter…
Robot in “Lines to”Scanning Mode
page 6
Robot Doesn't Clean Areas Near Rounded
Walls
page 6
Niches, Tunnels, or Maze Areas in the Pool
page 6
Pool Floor Not Flat or with Bumpers
page 6
Shaped Pool (No Rectangular Walls)
page 7
Dirt Near Pool Wall
page 7
7.1 Robot in “Lines to”Scanning Mode
Change the cleaning mode to “Crisscross”and extend the cycle time (see
change the cleaning mode to “Crisscross”Video).
7.2 Robot Doesn't Clean Areas Near Rounded Walls
Change the cleaning mode to “Maze scanning”and extend the cycle time
(see change the cleaning mode to “Maze scanning” Video).
7.3 Niches, Tunnels, or Maze Areas in the Pool
Clean the specific area via remote control.
7.4 Pool Floor Not Flat or with Bumpers
Change the cleaning mode to “Maze scanning”and extend the cycle time
(see change the cleaning mode to “Maze scanning” Video).

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Leaves in Pool 7
7.5 Shaped Pool (No Rectangular Walls)
Change the cleaning mode to “Maze scanning”and extend the cycle time
(see change the cleaning mode to “Maze scanning” Video).
7.6 Dirt Near Pool Wall
Change the cleaning mode to “Crisscross” or clean the specific area via
remote control (see change the cleaning mode to “Crisscross”Video).
8Robot Doesn't Pick Up Dirt
➣In this chapter…
Blocked
page 7
Sand in Pool
page 7
Leaves in Pool
page 7
Worn Vacuum Strips
page 8
8.1 Blocked Filter
Clean the filter (make sure to wash it properly) (see wave 200XL filter
cleaning Video or wave 300XL filter cleaning Video).
8.2 Sand in Pool
Change the fine filter to 100 microns in wave 200XL.
Change the fine filter to 150 microns in wave 300XL.
8.3 Leaves in Pool
Remove the net spiral filter and use the cartridge only. (Wave 200XL
only)
Change the fine filter to 150 microns. (Wave 300XL only)

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Slope Greater Than 35 Degrees 8
8.4 Worn Vacuum Strips
Replace the vacuum strips (see wave 200XL Link).
9Robot Stays in the Deep Area
➣In this chapter…
Slope Greater Than 35° Degrees
page 8
Blocked Filter
page 9
Slippery Pool Floor
page 9
9.1 Slope Greater Than 35° Degrees
Split the pool into two cleaning sections (Pool A and Pool B).
Wave 200XL vacuum strips
Wave 300XL vacuum strip

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Robot in “Lines to” Mode 9
9.2 Blocked Filter
Clean the filter (see wave 200XL filter cleaning Video or wave 300XL
filter cleaning Video).
9.3 Slippery Pool Floor
Check if the chemicals in the pool are balanced.
10 Floating Cable Gets Stuck between
Swimming Lanes Floats
➣In this chapter…
Gaps between Floats
page 9
10.1 Gaps between Floats
1Place the floats closer to one side and make sure there are no gaps
between the floats.
2Take out the swimming lines before operating the robot.
11 Robot Stops before End of Cycle
➣In this chapter…
Robot in “Lines to”Mode
page 9
Alert LED On
page 10
11.1 Robot in “Lines to”Mode
There is no problem. The robot is supposed to stop cleaning the pool
when it reaches the wall at the other side of the pool.

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Driving System Failure 10
11.2 Alert LED On
Refer to the error troubleshooting file (see wave 200XL Link).
12 Robot Drives Back before Capitalize the
Line
➣In this chapter…
Pool Length Not Set Up Correctly
page 10
Driving System Failure
page 10
12.1 Pool Length Not Set Up Correctly
Change the pool length at the MMI to the correct pool size (see changing
pool length Video).
12.2 Driving System Failure
1Check if something is stuck in the driving system/clean the driving
system (see Wave 200XL Drive Overload error instructions Link).
2The timing belt is too loose (see dismantling & assembling the
Wheels and its Parts Video). (Wave 200 only)

Dolphin Wave 200XL and 300XL Pool Troubleshooting Guide
Remote ID 11
13 Robot Not Communicating with the
Remote Control
➣In this chapter…
Distance between Remote Control and
Caddy is Greater Than 50m
page 11
Remote ID
page 11
13.1 Distance between Remote Control and Caddy is
Greater Than 50m/164 ft
The distance between the remote control to the robot should be up to 50
meters/164 feet and no more.
13.2 Remote ID
Make sure the ID of the remote control and MMI are the same (see
Video).