Mitel Inter-Tel 5000 User manual

Mitel 5000 Quick Reference Guide
Answering a Call
Lift the handset or press the speaker button.
Placing an External Call
Press the Outgoing button on your phone or dial 8and then
dial the number. For an Emergency call you do not need to
grab a line, just dial 911. Dialing 8911 will also work.
Placing an Internal (Intercom) call
With or without lifting the handset, dial the extension
number.
Audio Volume
While on a call, use the up and down arrows to adjust the
incoming audio level on the handset or the speakerphone.
Ringer Volume Adjustment
While the set is idle press the up and down arrows to increase
or decrease the ringer volume.
Holding a Call
Press the red hold key.
To retrieve the held call press your Call Key 1.
Transferring Calls
While on the call, press the DSS (direct station selection)
button or press the transfer button and dial the extension
and then you can do one of the following:
1. Wait for an answer, announce the call and then hang
up. If the extension is unavailable, press the flashing
IC or Call button to retrieve the call.
2. Hang up to transfer the call.
Transferring Calls Directly to Voicemail
While on the call press the Voicemail Transfer button then
the DSS (direct station selection) button or press the transfer
button, dial 2500, then dial the extension and hang-up.
Programming Station Speed Dials
With the handset on hook, dial 383 then enter the speed dial
bin number (0-9) and #to accept.
1. Enter the name of the contact (Hold backs up one
space and transfer moves ahead one space) #to
accept.
2. Enter the external number including an 8 for
outgoing access then press #to accept.
Programming One Touch Keys
With the handset on hook dial 397 then press the button you
would like to program.
1. Enter extension number for DSS key.
2. Enter 382 and speed dial bin number.
Feature Buttons
Button
Action
(Up)
(Down)
Provides volume control.
Scrolls through features options.
(Speaker)
Activates Handsfree Mode.
Activates features.
(Mute)
Mutes the microphone during a call.
(Applications)
Activates the Applications menu to use the
conference unit or cordless devices,
program various phone settings, and
enable Clean Mode.
(Special)
Activates features while on a call.
The (Special) button does not cancel
features. To cancel features, press the Star
button (*).
(Redial)
Calls the last external number dialed. You
cannot redial internal numbers.
(Hold)
Places the current call on hold.
Left/Backspace when entering dialpad
characters.
(Transfer)
Transfers the current call.
Right/Forward when entering dialpad
characters.
(Message)
Allows you to view station
messages.
Toggles between Alpha Mode and Numeric
Mode.
Using Account Codes
There are three types of account codes:
1. Standard account codes: Automatically entered into
the phone record report whenever you place a call.
2. Forced account codes: Entered before you can place
an outside call.
3. Optional account codes: Entered at any time during
a call.
To enter an optional account code:
While off-hook, press (X) (Special key), and then dial
390.
Enter the optional account code, and then press #.

Mitel 5000 Quick Reference Guide
Placing Conference Calls (All Sets)
With the Conference feature, you can establish a conference
call with up to three intercom and/or outside parties (four,
including you).
To place a conference call:
1. While on the first call, press (X) special function key
then 5to put the call on hold.
2. Place another intercom or outside call.
3. Press (X) special function key then 5to place the call
on hold. (If necessary, repeat this step to place one
more call on hold.)
4. Press (X) special function key then 5to join all of the
calls together in the conference.
Placing Conference Calls (5320/5330/5340)
While on the first call:
1. Press the Conf button to place the call on hold.
CALL NEXT PARTY TO CNF appears.
2. Place a call to the next conference party.
For external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the default
code), and then dial the number.
3. After the party answers, announce the conference,
and then press the Conf button to place the call on
hold. If necessary, repeat this step to add the
remaining conference party.
4. Press the Conf button again to start the conference.
CNF IN PROGRESS appears.
Configuration Assistant
Press the Assistant button on your phone or dial 1000.
Enter your extension then your password (same as your
extension by default) then press #.
Press 2for DND options
Press 3for Call Forward options
Mailbox Setup
1. Dial the voicemail extension number: 2501
2. Enter the default password (usually your mailbox
number).
Do one of the following:
If you want to use a password, enter a new
password using digits 0 to 9 (up to 12 digits),
and then press #. The messaging system
plays back your password.
If you do not want to use a password, press
# or say “Skip.”
3. Press #or say “Accept” to accept the entry, or press 3
or say “Erase” to erase and re-enter your password.
After accepting the new password, the system
prompts you to record your directory name.
4. After the tone, record your first and last names for
the directory. When prompted, select one of the
following options:
Press #or say “Accept” to accept the name.
Press 1or say “Replay” to replay the recorded
name.
Press 2or say “Append” to add to your name.
Press 3or say “Rerecord” to erase and rerecord
your name.
After recording your name, the system plays a
message that introduces you to voicemail features.
To skip the introduction, press # or say “Skip.”
Mailbox Access
To access your voice mailbox:
1. Dial the voice mail extension number: 2500 (or 2501
to go directly to your Mailbox from your phone and
skip to Step 4.). You hear the Main menu.
2. During or after the greeting, press *or say “Login” to
identify yourself as a subscriber.
3. Enter or say your mailbox number.
Enter your mailbox password (if programmed), and then
press #. If you do not have a password, press # to bypass the
password prompt