Mitel UC360 User manual

MITEL
UC360 COLLABORATION POINT
USER GUIDE

ii
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel, UC360 are trademarks of Mitel Networks Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
UC360 User Guide
Release 2.0
May 2013
®,™ Trademark of Mitel Networks Corporation
© Copyright 2013, Mitel Networks Corporation
All rights reserved

Table of Contents
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Chapter 1: What’s New in UC360 Release 2.0
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2: Introduction
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
UC360 Product Variants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
UC360 Collaboration Point - Audio and In-Room Presentation . . . . . . . . . . . . . . . . . . . . . . . . . .8
UC360 Collaboration Point - Remote Collaboration/Video Appliance . . . . . . . . . . . . . . . . . . . . .8
About This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 3: About the UC360
About the UC360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Main Screen - Conference App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
App, Display and Camera Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Message and Action Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Network Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Ethernet Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Using Gestures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Customizing the UC360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating the UC360 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Adjusting the In-Call Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Adjusting Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Using Clean Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unmounting Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4: Conference App
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Making a Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Preparing for a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Activating the HDMI Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Adjusting the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Making an Audio or Video Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Using Picture-in-Picture (PIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Making a Consultation Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Saucer Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
About Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Placing a Conference Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Placing a Consultation Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Switching Between Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Ending a Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Ending a Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cleaning Up after a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Additional Information You May Need to Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Conference Call Avatar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 5: Contacts App
About Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Finding Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Calling a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Searching for a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Chapter 6: Desktop Apps
About Using Desktop Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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Displaying and Sharing Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Launching Shared or Non-Shared Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Sharing Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Displaying your presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Selecting the Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
More About Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Tips on Presentation Sharing and Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Paused Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Accessing More Functionality While in Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Using the Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Opening Attachments from Web-based Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Accessing MCA Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Support for Web-Based Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Dialing Phone Numbers from the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Settings and Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Using Remote RDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Setting Up Your Computer to Use Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Launching Your RDP Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Pre-Saved Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Using SmartOffice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Launching SmartOffice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Clicking Web Links in Smart Office Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Limitations of Using Picsel SmartOffice and Google Docs on the UC360 . . . . . . . . . . . . . .66
Using Join.Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Limitations of Using join.me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Some Practical Applications for join.me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Basic Rules on How Presentation Sharing Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Appendix A : External Keyboard - Supported Keys
External Keyboard - Supported Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Qwerty Keyboard Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Azerty Keyboard Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Appendix B : Using Picsel SmartOffice
Using Picsel SmartOffice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
UC360 SmartOffice Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Editing User Interface Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

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CHAPTER 1
WHAT’S NEW IN UC360 RELEASE 2.0

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What’s New in UC360 Release 2.0
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Introduction
The following features are being introduced in Mitel®UC360 Collaboration Point, Release 2.0.
• User Interface Improvements — the HDMI icons on the UC360 display show the available
action instead of the state. See “App, Display and Camera Controls” on page 16.
• Message and Action area — you will see new messages and can perform most actions
from the blue oval area. See “Message and Action Area” on page 17.
• Picture-in-Picture — the HDMI area has a Picture-in-Picture (PIP) icon that allows you to
turn on (PIP) during a video call. See “Displaying your presentation” on page 51.
• Video with Application Sharing — you have the choice of seeing video conference partici-
pants along side the shared application on the HDMI display. See “Tips on Presentation
Sharing and Video” on page 53.
• Auto Camera On— when you turn on the HDMI monitor for a video call, the camera is
automatically turned on.
• Hold/Retrieve changes — you can retrieve held calls by pressing the flashing red ring
around the photo. See “Placing a Conference Call on Hold” on page 33.
• Android Keyboard Disabled — when a USB keyboard and mouse are connected to the
UC360, the virtual keyboard is disabled with a few exceptions in the Contacts App.
• Network health icon — you will see an icon displayed when the alarm threshold is reached
for packet loss on both audio and video calls. See “Network Health” on page 19.
• Ethernet Capture — you can capture traces if you experience audio or video issues during
a call. See “Ethernet Trace” on page 19.
• Android Native Browser Support — you can launch a browser from the App or Share App
menu button. See “Using the Browser” on page 55.
• Web-basedEmailandCalendar—youcanaccessGmailandOutlookWebandopenemail
attachments. See “Using the Browser” on page 55.
• Dial phone numbers fromweb browser — you can dial contact numbers from the browser,
forexample,fromweb-basedemailclientslikeGmailandOutlookWeb.“UsingtheBrowser”
on page 55.
• Applications with media support — you can play embedded browser video and it will be
sent to the local HDMIs and to any sharing remote parties. See “Support for Web-Based
Media” on page 58.
• Settings and Privacy — you can clear cache, form data, searches and browsing history by
pressing the Menu button (then More -> Settings) while in browser. See “Settings and
Privacy” on page 59.
• French language keyboard support — the UC360 supports a new language variant for
French (France).
• join.me™ — you can use a simple screen sharing tool to share your desktop.
• SmartOffice Update — you can click web links (hyperlinks) in Word documents.

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• MCA/UCA Support — allows the UC360 to connect to MCA sessions and share video and
presentations.

CHAPTER 2
INTRODUCTION

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Introduction
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Introduction
Mitel's UC360™ Collaboration Point is an all-in-one multimedia collaboration appliance that
provides multi-party audio and video conferencing, in-room presentation display, and remote
collaboration for personal office meeting areas and conference rooms.
The UC360 has a large 7-inch color multi-touch display screen. The LCD display has a
resolution of 1024 x 600 and has a backlight with adjustable brightness.
It has a patented beam forming microphone array that delivers 360° audio clarity for all
participants. It automatically locates the talker in the room and attenuates background noise
by adjusting the microphone sensitivity towards the current talker. It provides visual indication
of the active speaker.
USB and Micro SD connectors are provided on the side of unit for quickly accessing files and
presentations.

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UC360 Product Variants
The UC360 Collaboration Point comes in two product variants in Release 2.0. The features of
each variant are described below.
UC360 Collaboration Point - Audio and In-Room Presentation
The UC360 Collaboration Point provides basic Telephony and Conference features and
applications:
• HD audio with 4-party audio bridge
• 16 beam forming microphones
• In-room presentation display (Browser, join.me™, RDP, Picsel® SmartOffice™ )
UC360 Collaboration Point - Remote Collaboration/Video Appliance
The UC360 Collaboration Point (Remote Collaboration and Video Appliance) supports all the
features of the Audio and In-Room Collaboration Appliance, plus the following:
• HD audio with 4-party audio and HD video bridge
• Presentation display to remote participants
• Point-to-point video
This document includes procedures for both UC360 product variants.
In summary, the UC360 Collaboration Point provides:
• Superior audio conferencing capability including a beam forming microphone array
• Built-in presentation display capability via HDMI interface that supports connection to high
definition LCD display/projector
• Built-in compatible MS Office readers and editors
• Access to the Browser to open email through Gmail and Outlook Web Access, anddisplay
web-based content
• Access to join.me™ to use a simple screen sharing tool to share your desktop
• Remote desktop access (no need to bring laptop to give a presentation)
• Support for multiple file access methods, including USB Flash Drive, micro SD Card,
Dropbox™ , Google® Docs, and Box.net
• Audio conferences for up to four parties
• HighDefinitionvideoconferencingforuptofourpartieswithanintegratedconferencebridge
• Support for integration with Active Directory and LDAP
• Ability to display remote presentations
• Support for MCA/UCA

Introduction
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About This Document
This document contains the following information:
• a general description of the UC360 Collaboration Point, its interface, menu bars, andicons
• additional user information not covered in the Quick Reference Card
Related Documentation
See the following documents for more information on the UC360 Collaboration Point.
•UC360 Installation Guide - this guide provides instructions on how to physically connect
the UC360.
•UC360 Universal Camera Mount Installation Guide — this guide provides instructions
on how to mount the UC360universal camera mounting bracket and camera tothe display
monitor.
•UC360 Quick Reference - this guide provides basic procedures on how to make
conference calls, handle calls, and do in-room and remote presentations.
•UC360 Administration Guide - this guide provides information on how to configure the
UC360 and how to configure the settings in MCD and the 5000 CP.
•UC360 Engineering Guidelines - this guide provides information on the UC360
engineering requirements.
•MCD System Administration Tool Online Help - Refer to this online help system for
instructions on how to program SIP devices on the MCD system.
To access UC360 and system-specific documentation:
1. In your browser, go to http://www.edocs.mitel.com.
2. Select a documentation suite from the following drop-down menus:
- Applications -> Conferencing and Collaboration -> UC360 Collaboration Point
- End User Documents
3. Log in if asked to do so.
4. To view a document, click on the document title.

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CHAPTER 3
ABOUT THE UC360

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About the UC360
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About the UC360
Read this chapter to learn more about the UC360 and how to use it.
The UC360 has the following applications:
• Conference App — see “Conference App” on page 23
• Contacts App — see “Contacts App” on page 41
• Browser — “Desktop Apps” on page 47
• Remote (RDP) — see “Desktop Apps” on page 47
• Picsel SmartOffice 2 — see “Desktop Apps” on page 47
• Join.me — see “Using Join.Me” on page 67

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Main Screen - Conference App
The high-resolution touch screen and simple finger gestures make it easy to use the UC360.
Function Keys
Function Button Press to ...
Home Go to the Home screen
Menu Display the Menu bar. See the “App, Display and Camera
Controls” on page 16
Back Go back one menu or to the previous screen
Mute Turn on/off the microphone
Volume Increase or decrease the volume