Mitel 3300 Configuration guide

GENERAL INFORMATION GUIDE
Release 7.0

NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic
or mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease,
Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks
of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Mitel 3300 ICP General Information Guide
Release 7.0
April 2006
®,™ Trademark of Mitel Networks Corporation
© Copyright 2006, Mitel Networks Corporation
All rights reserved

Table of Contents
iii
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the 3300 ICP documentation set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s new in 3300 ICP Release 7.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New features and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Mitel 3300 Integrated Communications Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Packaging strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Physical system features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3300 ICP controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CX and CXi Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
MXe Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Network services units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Universal Network Services Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
R2 Network Services Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CITELlink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Analog Services Unit II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Peripheral Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Unsupported devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Modules and Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Quad Digital Signal Processor Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Echo Cancellation Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dual Fiber Interface Module (FIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dual T1/E1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Combo T1/E1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Quad Basic Rate Interface (BRI) Framer MMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Analog Main Board/Analog Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Application Processor Card (CXi) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ISDN (Integrated Services Digital Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
IP Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Advantages Over Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Devices that Support Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Spanning Tree Protocol (STP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

3300 ICP General Information Guide
iv
Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
SX-2000 Adjunct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Third party PBX adjunct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
SX-2000 Control replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Gateway Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Gateway Solutions Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Live Business Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Communicator 2005 PC-to-Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Management and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Management and Maintenance Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Embedded System Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Enterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
System Data Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
ISDN Maintenance and Administration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
7100 Management Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3300 ICP Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
IP Phone Analyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
ICP Software Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
AMC Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Security and the 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Encrypted Media Path and Signaling Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Phone and User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Worm and Virus Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Prevention of Toll Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Secure Management Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Secure Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
SIP Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Architecture: A Networked Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Applications Release Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Embedded applications in 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Emergency services support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Manual Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Teleworker Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Mitel Your Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Mitel Voice First Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Table of Contents
v
Mitel Contact Center Solutions (6100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Mitel Call Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Mitel 9910 Commander Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Mitel Speech-Enabled Applications (formerly 6500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Mitel Messaging Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Mitel NuPoint Messenger IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Emergency Response Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Quick Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Desktop devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
IP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
5200 IP Family Feature Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Mitel 5201 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Mitel 5212 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Mitel 5224 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Mitel 5230 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Mitel 5235 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Mitel Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
OpenPhone 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
SpectraLink NetLink i640 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
SpectraLink NetLink e340/h340 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Accessories for IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mitel Wireless LAN (WLAN) Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mitel Gigabit Ethernet Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Mitel IP Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Line Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Mitel IP Paging Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Conference Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Mitel 5303 Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Mitel 5310 IP Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Digital Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
SUPERSET 4015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
SUPERSET 4025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
SUPERCONSOLE 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Mitel 5550 IP Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Accessories for Digital Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Mitel 12 Button Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Mitel 48 Button Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Power accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Power Dongle (Cisco compliant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
PowerDsine 24-port and 12-port In-line Power Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Features of the 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

3300 ICP General Information Guide
vi
Feature Keys That Support Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Features supported by protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
MSDN/DPNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Product availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Asia Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
EMEA Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Latin America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

About this document
1
About this document
Overview
This guide provides an overview of the Mitel® 3300 Integrated Communications Platform (ICP)
Release 7.0. It describes the converged VoIP solution provided by the 3300 ICP and provides
details on the Mitel applications that can be integrated with the 3300 ICP.
The topics covered in this guide include
• Overview of 3300 ICP, its hardware, embedded applications and features
• Solutions for migrating from other systems to the 3300 ICP
• Integrated applications that provide services beyond basic call control and VoIP
Audience
This guide is for
• End Customers
• Sales Executives
• Consultants
• Industry Analysts
• Media Analysts
• Sales Engineers
• System Engineers
About the 3300 ICP documentation set
Go to http://edocs.mitel.com, the documentation pages of Mitel Online, for easy access to the
various Mitel documentation suites. Note that you require a Mitel Online username and
password to access this site.
PDF versions of end user documents (such as telephone user guides) can be viewed and
downloaded without a Mitel Online account.
The following guides provide complete information about the 3300 ICP:
•TheGeneral Information Guide provides an overview of the system and its associated
peripherals and applications
•TheTechnician's Handbook provides installation, upgrade, maintenance and
troubleshooting instructions

3300 ICP General Information Guide
2
•TheHardware Technical Reference Manual provides hardware specifications. All
installation, upgrade, maintenance and troubleshooting instructions are moved to the
Technician's Handbook.
•TheConfiguration Tool Online Help provides detailed procedures on configuring the 3300
ICP with a default database, and for migrating existing SX-2000®, 3200 ICP, and 3800
Wireless Application Gateway databases to a 3300 ICP.
•TheSystem Administration Tool Online Help provides programming, maintenance, and
troubleshooting procedures.
•ThePortable Directory Number (Clusters) document describes the Portable Directory
Number (PDN) call processing features available in a cluster of network elements.
• The 3300 ICP Resiliency Guidelines document provides a comprehensive overview of the
Mitel Resiliency solution and offers customers the tools to understand, plan, and implement
a resilient network.
• The 3300 ICP Engineering Guidelines are provided to assist in planning an installation of
3300 ICP platforms into a customer site. The guidelines are intended to highlight specific
areas of the product that need to be considered before installation.
What’s new in 3300 ICP Release 7.0
New hardware
• The new MXe Controller is scalable from 40 to 1400 users. It has optional embedded analog
capability, redundant hard drives, and redundant power supply.
• Application Processor Card (APC) is a 400 MHz CPU on a Compact PCI card. Installed in
the CXi controller, the APC hosts the 6000 Managed Application Server that can run up to
three services: 6010 Teleworker Solution, 6040 Office Server, 6042 Managed VPN
Application.
• Analog Services Unit II (ASU II) supports up to 32 ONS phones, up to eight LS trunks,
Music on Hold, or Loudspeaker paging, depending on the configuration. It has two available
modules: a 16 port ONS card and a 4 + 12 port Combo card.
• The new T1/E1 Combo Mitel Mezzanine Card (MMC) supports T1/E1 trunk resiliency.
New features and capabilities
• The new 3300 ICP Configuration Wizard allows you to customize initial system
programming. After you specify the system setup, you can save the details for future use
or apply the changes to the 3300 ICP.
• The System Data Synchronization (SDS) feature now synchronizes the data of resilient
users and devices between primary and secondary controllers. After you set up data sharing
between the primary and secondary controllers, the application automatically maintains the
synchronization of user and device data. This feature keeps user and device data, such as
the DND feature key and personal speed call keys, synchronized between the primary and
secondary controller regardless of whether the users make the changes while they are on
their primary or secondary controller.

About this document
3
• The Networked Hunt Groups feature provides hunt group functionality across a network or
cluster. Hunt groups can now contain members that are hosted on other controllers.
• Resiliency is supported for ACD Agents and Hunt Groups.
• The system supports a single, large, voice mail hunt group with up to 240 members. This
large hunt mail group can be resilient; however, you can only use it with NuPoint Messenger
Release 10 or later voice mail systems.
• The ACD agent hot desking feature allows an agent to log into any ACD set within the
network and the system applies the agent’s personal phone profile to that ACD set.
• Alpha tagging has been added to provide display devices with the calling party name on
incoming PSTN calls.
• Clustered Call Pickup provides dialed call pickup functionality across a cluster.
• Call Park allows extension users and attendants to park calls and automatically initiate a
page to announce the call to the requested party. Formerly, only the attendant could park
calls (with no automatic paging) for extensions to retrieve.
• Group Listen allows a user to carry on a conversation using the handset while allowing
others nearby to listen to the far end over the telephone’s speaker. The telephone
microphone is disabled in Group Listen mode.
• Mobile Extension enables users to receive incoming calls to their extension on a cell phone
or other PSTN-connected telephone.
• Link Layer Discovery Protocol-Media Endpoint Discovery (LLDP-MED) is an open standard
extension of the LLDP core standard used by endpoint devices to discover each other on
the same network link (segment). Certain Mitel IP Phones can use LLDP-MED to obtain
the VoIP-specific configuration information that they require to operate in a converged
network—information such as VLAN ID, COS Priority, and DSCP values.
• Quick Conference allows a Quick Conference server to be deployed as an adjunct to the
Mitel 3300 ICP. It provides simple, ease to use operation—no user accounts, no log-in, no
scheduling, no reservation. Capable of medium to high capacity (16-64 ports).
• Session Internet Protocol (SIP) Trunking is now available between a Service Provider and
the 3300 ICP. SIP Trunking for Service Provider allows the 3300 ICP to connect to the
Service Provider using the SIP protocol over IP networks.
• IDA-P PRI protocol is the ISDN protocol used in Hong Kong. IDA-P is a new selectable
Protocol Type and Variant Options for embedded PRI and, through IMAT, for an NSU. The
feature is only available on a T1 interface. There are no option or installation changes.

3300 ICP General Information Guide
4

Overview
5
Overview
Mitel 3300 Integrated Communications Platform
The Mitel 3300 Integrated Communications Platform (ICP) provides enterprises with a highly
scalable, feature-rich communications system designed to support businesses from 8–65,000
users. The 3300 ICP simplifies your business solutions in the following areas:
• Branch offices: The 3300 ICP is a resilient solution that supports single and multiple location
Enterprises with IP Networking. It extends full head office capabilities to the branch office
and to teleworkers via Mitel Teleworker Solution.
• Wireless Voice and Data: The 3300 ICP’s integrated wireless gateway enables mobile
users to access voice and data services anywhere in the enterprise. Both 802.11 wireless
and IP DECT are supported.
• Speech-Enabled Applications: The 3300 ICP supports Mitel Speech Server Unified Mes-
saging including attendant, directories, mobility and voice portals.
• Conferencing and Collaboration: The 3300 ICP supports Mitel Your Assistant, the PC-based
real-time communications tool that provides a single, unified interface for online presence
and availability, chat, ad-hoc video conferencing, softphone and call handling. The 3300
ICP also supports Mitel Voice First Application, the one touch video conferencing that is as
easy to use as dialing a phone.
• Messaging: The 3300 ICP’s embedded voice mail is a flexible, cost-effective solution
supporting centralized voice mail and multi-level auto-attendant. The 3300 ICP also
supports the Mitel Messaging Server which provides enhanced voice mail as well as
integrated and unified messaging.
• ACD and Contact Center Applications: The 3300 ICP includes embedded automatic call
distribution (ACD) and supports the Mitel Contact Center Solutions (6100) suite of modular,
web-centric contact center applications.
• Telephones: Mitel’s suite of phones range from simple IP phones to web-enabled IP phones
including a desktop device that fully integrates PDA technology. All Mitel’s IP display phones
support hot desking, allowing users to enter a password to automatically change any ex-
tension on the system into their own, complete with personal profiles and preferences.
The 3300 ICP can be configured and integrated into any corporate LAN/WAN infrastructure –
regardless of manufacturer – to provide IP telephony and application access to thousands of
users in a single building or campus setting. The 3300 ICP can also be seamlessly networked
with other 3300 ICPs and with the Mitel 3340 Branch Office Solution to serve locations across
the country and around the world. In addition, the 3300 ICP supports a hosted solution using
a choice of gateways (analog, digital, BRI) providing a cost effective solution for small branch
offices.

3300 ICP General Information Guide
6
The following diagram illustrates a sample 3300 ICP network.

System
7
System
This section describes the 3300 ICP system architecture and its components. The packaging
strategy gives you an overview of the platforms available and its individual components.
For more information, refer to:
• “Packaging strategy” on page 8
• “System architecture” on page 9
• “Physical system features” on page 10
• “3300 ICP controller” on page 10
• “Network services units” on page 15
• “Analog Services Unit II” on page 18
• “Peripheral Unit” on page 19
• “Peripherals” on page 20
• “Modules and Cards” on page 21
• “Network” on page 27
• “Compression” on page 32
• “Resiliency” on page 33

3300 ICP General Information Guide
8
Packaging strategy
Release 7.0 marks a return to the packaging simplicity that was delivered with the original 3300
ICP release and a move away from the growing portfolio complexity.
On the hardware side, Mitel has changed the way we deliver 3300 platforms so that all
Controllers are delivered as systems. The version of software is not of significant importance
as the installer can download and install the relevant software version from the Mitel web site.
The following hardware platforms are available:
• CX Controller
• CXi Controller
• MXe Controller
All systems include the relevant 3300 Controller, Analog Main Board, single AC Power Supply,
Hard drive and a load of 3300 Software.
To turn these hardware systems into working machines, the customer orders one of the
following software packages:
Standalone Site:
• Package 1 – 8 user, device and voicemail licences, 5 ACD licenses, single network link
licence, support for a maximum of 64 devices
• Package 2 – 8 user, device and voicemail licences, 5 ACD licenses, single network link
licence, support for a maximum of 200 devices
• Package 3 – 8 user, device and voicemail licences, 5 ACD licenses, single network link
licence, support for a maximum of 1400 devices
Networked Organizations:
• Package 4 – IP Networking, 5 ACD licenses, and support for a maximum of 64 devices
• Package 5 – IP Networking and support for a maximum of 200 devices
• Package 6 – IP Networking and support for a maximum of 1400 devices

System
9
System architecture
The 3300 ICP is built upon Mitel Data Integrated Voice Applications™ architecture delivering
sophisticated call management applications and desktop solutions for businesses. Mitel
delivers a highly scalable, resilient, robust call control that fully utilizes the power of IP while
fully supporting the traditional TDM based telephony for legacy devices and PSTN connectivity.
Mitel’s architecture uses the IP network to connect IP telephony devices and provides a
supplementary TDM (Time Division Multiplexing) subsystem to switch calls between traditional
telephone devices. The 3300 ICP has the advantage of being able to optimally switch all types
of traffic, IP or TDM. The 3300 ICP provides native call setup, tear down, and signaling between
Ethernet IP connected telephones. For traditional telephony, such as POTS and PSTN trunks,
call handling is also handled natively by the 3300 ICP via a conventional TDM circuit-switched
subsystem.
This ability to use two different switching techniques simultaneously means that:
• All traffic is switched with minimum conversion between packet and traditional telephony
to provide optimum voice quality in all call scenarios.
• Embedded gateway functionality is only required between the IP and non-IP networks
optimizing the use of system resources.
• Migration from traditional PBX to IP telephony is seamless and efficient.

3300 ICP General Information Guide
10
Physical system features
The 3300 ICP components have the following common physical features:
• External casing: All of the components may be stacked or rack-mounted (in a 19-inch rack).
• Power supply: Each unit has its own standard male IEC AC input connector for power.
• LEDs: All LEDs are located on the front of the units for visual indication of circuit status.
3300 ICP controller
The 3300 ICP Controller provides the voice, signaling, central processing, and communications
resources for the system. There are three controllers available in Release 7.0:
• CX and CXi Controller
• MXe Controller
CX and CXi Controllers
The CX and CXi controllers, introduced with Release 6.0, target the Branch Office and provide
a capability of up to 64 users.
The CX and CXi Controllers provide 64 channels of Ethernet to Time Division Multiplexing
(E2T) and up to 64 channels of echo cancellation.
The CX and CXi Controllers have an optional T1/E1 combo module that provides digital trunking
and DSP functionality. The DSP provides resources for CLASS tone generation, Record a Call
conferences, DMTF receivers, voice compression, and voice echo cancellation.
CX and CXi controllers ship with a Dual Embedded DSP on the main board.
The Analog Main Board (AMB) provides 6 Loop Start, 4 ONS and 2 Power Fail Transfer Circuits.
The CX and CXi controllers support up to 64 users.
• The CX controller supports embedded analog functionality.
• The CXi controller also supports embedded analog functionality and includes a 16 port
Ethernet Layer 2 switch.
• The CX and CXi controllers do not support the Universal ASU or Peripheral units.

System
11
CX Controller Front Panel
CXi Controller Front Panel
The Controller front panel consists of the following components:
• Three slots for expansion modules
• RS-232 maintenance port
• 10/100 BaseT WAN port (RJ-45 connector)
• 10/100/1000 BaseT LAN port (RJ-45 connector)
• CXi only; 16 10/100 BaseT LAN ports connected to an internal Ethernet Layer 2 switch
• Reset pin
• Status LEDs - Ethernet, power, and alarm.

3300 ICP General Information Guide
12
CX and CXi Controller Rear Panel
The Controller rear panel consists of the following components:
• One paging port
• One music on hold (MOH) port
• Input power connector (standard male IEC320 AC)
• Protective ground
• Analog Main Board
• Analog Option Board (optional).
Standard Configuration for CX and CXi Controllers
• One 266 MHz processor
• 256 MB of RAM on the mid-plane
Optional Configuration for CX and CXi Controllers
• DSP module for G.729a compression
• One or two E1/T1 Combo Modules
• One or two Quad BRI Framer modules
• Analog Option Board for additional analog trunks and lines

System
13
MXe Controller
The MX Expandable Controller (MXe), introduced in Release 7.0, is scalable from 40 to 1400
users. The MXe Controller replaces the MX and LX controllers, allowing a smaller system to
be expanded to increase capacity rather than requiring a platform upgrade. The initial
configuration supports 200 active users.
• The MXe controller ships with one 450 MHz RTC processor, a 128 channel echo canceller
and DSP resources (equivalent to two Quad DSP modules), a hard drive, and an Analog
Main Board (AMB).
• The MXe controller can be upgraded with the addition of a second processor, E2T, to
increase capacity.
• Redundancy is available with the addition of a RAID controller and two hard disks, and a
second AC PSU.
• The MXe supports the same Analog Main Board (AMB) as the CX/CXi with six analog trunks
and four analog extensions. It does not support the Analog Option Module (AOB).
.
The Controller front panel consists of the following components:
• Four expansion modules
•Alarmport
• Two DB-9 ports, connected to the RTC, for maintenance and printer purposes
• Two 10/100/1G BaseT Ethernet LAN ports (RJ-45 connector)
• One 10/100 BaseT Ethernet WAN port (RJ-45 connector)
• Four CIM ports
• Remote alarms on/off
Figure 1: MXe Controller Front Panel

3300 ICP General Information Guide
14
• System LEDs - Alarm, Hard Drive, Power/Status
• Status LEDs - Ethernet, CIM, and Alarm
• Reset pin
The Controller rear panel consists of the following components:
• Input power connector (standard male IEC320 AC)
• Protective ground.
Standard Configuration
• Five expansion modules
• One 450 MHz processor (shared by the RTC and E2T modules)
Figure 2: MXe Controller Rear Panel - No Analog and a Single Hard Drive
Figure 3: MXe Controller Rear Panel - Analog and Redundant Hard Drives