Mitel Navigator 3300 ICP User manual

TECHNICIAN’S HANDBOOK

Table of Contents

Table of Contents
- iii -
PRODUCT INFORMATION ..............................................1
Disclaimer.................................................................................1
Contacting Technical Support...................................................2
Sending Us Feedback ..............................................................2
About The Document Set..........................................................2
INSTALL SYSTEM ...........................................................4
System Installation Overview....................................................4
Installation Planner ...................................................................5
Capacity....................................................................................8
Fiber Interface Module (FIM) ..................................................10
Controller ................................................................................13
Configurations.....................................................................13
Install the System ID Module ..............................................14
Install the 3300 Controller...................................................15
Configure the Controller......................................................17
Set the 3300 Controller IP Address ....................................18
Network Services Units...........................................................20
Install the 3300 Universal NSU...........................................20
Install the 3300 R2 NSU......................................................27
Install the 3300 BRI NSU....................................................29
3300 NSU Pin Allocations...................................................30
NSU Chaining.........................................................................32
Analog Services Units.............................................................33
Install the 3300 Universal ASU ...........................................33
Install the 3300 ASU ...........................................................33
3300 ASU and Universal ASU Pin Allocations....................34
Peripheral Unit ........................................................................37
Overview of the Peripheral Unit Installation........................37

Table of Contents
- iv-
Unpack, Position, and Ground the Peripheral Unit.............37
Peripheral Unit Card Layout ...............................................38
Connect Fiber Cable to the Peripheral Unit........................39
Peripheral Unit Grounding..................................................40
Power Converter.................................................................41
Install Peripheral Interface Cards .......................................43
Cable the Unit to the MDF..................................................43
Peripheral Interface Cabling Tables...................................45
USOC Connector Pin Designations....................................46
Card Connections to Cross-Connect Field.........................48
SUPERSET HUB....................................................................65
Overview of the SUPERSET Hub Installation ....................65
Install the Peripheral Slot FIM Carrier ................................66
Install the SUPERSET HUB ...............................................66
Digital Service Unit.................................................................67
Overview of the Digital Service Unit Installation.................67
Unpack, Position, and Ground the DSU.............................68
DSU Card Layout................................................................68
Connect Fiber Cable to the DSU........................................69
Install DSU Cards...............................................................70
Interface Assembly.............................................................70
DS1 Interface Assembly and Cabling.................................71
CEPT Interface Assembly and Cabling ..............................72
Install Wireless Devices .........................................................73
Install Symbol NetVision MiNET Phone Administrator
Tool.....................................................................................74
Install 3300 ICP as a Stand-alone IP Gateway......................74
Install 3300 ICP as a Stand-alone Voice Mail........................75
Software .................................................................................77
Install the 3300 Configuration Tool.....................................77
Install and Configure the Java Plug-In................................77
Install IMAT.........................................................................78

Table of Contents
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INSTALL UPGRADES AND FRUS.................................79
Hardware.................................................................................79
Controller Upgrade Options ................................................79
250 User to 700 User System - No Compression...............80
250 User System - Add 32 Compression Channels ...........81
250 User System - Add 64 Compression Channels ...........83
700 User System - Add 32 Compression Channels ...........84
700 User System - Add 64 Compression Channels ...........86
SX-2000 LIGHT to 3300 ICP...............................................87
SX-2000 MICRO LIGHT to 3300 ICP..................................88
3200 ICP to 3300 ICP.........................................................89
Software..................................................................................89
Software Upgrade Procedure..............................................89
SX-2000 LIGHT to 3300 ICP...............................................93
SX-2000 MICRO LIGHT to 3300 ICP..................................94
3200 ICP to 3300 ICP.........................................................96
3800 Wireless Applications Gateway to 3300 ICP..............98
Field Replaceable Units........................................................100
Controller...........................................................................100
Peripheral Unit...................................................................105
Digital Service Unit............................................................112
PROGRAM SYSTEM....................................................124
Overview of Programming ....................................................124
Use IMAT..............................................................................125
Register IP Telephones from the Station..............................126
TROUBLESHOOTING..................................................128
3300 Controller .....................................................................128
System Hardware Profile ..................................................130
3300 Universal NSU .............................................................131

Table of Contents
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3300 R2 NSU .......................................................................132
3300 BRI NSU......................................................................135
3300 Universal ASU.............................................................136
3300 ASU.............................................................................137
Peripheral Unit......................................................................138
Troubleshoot Fiber Interface Module................................138
Troubleshoot the DID Loop/Tie Trunk Card .....................139
DNI Line Card...................................................................139
Troubleshoot the DTMF Receiver Card............................141
Troubleshoot E&M Trunk Card.........................................141
Troubleshoot LS/GS Trunk Card......................................142
Troubleshoot the ONS CLASS/CLIP Card.......................145
Troubleshoot the ONS Line Card.....................................146
Troubleshoot the OPS Line Card .....................................147
Digital Service Unit...............................................................147
BRI Troubleshooting.........................................................147
Troubleshoot the Conference Card ..................................149
DS1 Formatter Card .........................................................149
Troubleshoot the PRI Card...............................................151
Troubleshoot the R2 Card ................................................153
Telephone.............................................................................154
No Dial Tone - Analog Telephones ..................................155
No Dial Tone - DNI Telephone .........................................157
No Dial Tone - IP Telephone............................................158
If the IP Telephone Fails to Boot......................................159
Calls are Being Cut-off......................................................160
Calls Received in Error.....................................................160
Dial Tone at the Set but Unable to Make Calls.................161
No Calls are Being Received............................................161
To PING from the 3300 ICP..............................................162
To PING from the IP Phone..............................................162

Table of Contents
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Console.................................................................................162
SUPERCONSOLE 1000 Console.....................................162
Software................................................................................163
Restore Procedure............................................................163
Software Install Procedure................................................164
Management Tool Fails to Launch .......................................167
MAINTAIN.....................................................................168
Healthy System Checklist.....................................................168
Checking the System............................................................168
System Security Checklist ....................................................169
System Hardware Profile......................................................169
Backing Up System Information ...........................................169
Viewing Logs.........................................................................170
List of Maintenance Commands...........................................172

Table of Contents
- viii-

- 1 -
Product Information
Disclaimer
The information contained in this document is believed to be
accurate in all respects but is not warranted by Mitel Networks
Corporation (MITEL®). The information is subject to change without
notice and should not be construed in any way as a commitment by
Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or omissions in
this document. Revisions of this document or new editions of it may
be issued to incorporate such changes.
Trademarks
MiTAI, HOST COMMAND INTERFACE (HCI), TALK TO, ANSWER
PLUS, Speak@Ease are trademarks of Mitel Networks Corporation.
Mitel Networks is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Java is a trademark of Sun Microsystems Incorporated.
Adobe Acrobat Reader is a registered trademark of Adobe Systems
Incorporated.
Other product names mentioned in this document may be
trademarks of their respective companies and are hereby
acknowledged.
Copyright
®, ™ Trademark of MITEL Networks Corporation
©Copyright 2002, MITEL Networks Corporation
All rights reserved

3300 ICP Technician’s Handbook – Release 3.2
- 2 -
Contacting Technical Support
Please contact Mitel Technical Support if you require technical
assistance. Before you call, check this Help system for tips and
solutions. If you are unable to find a solution, please have the
following information ready when you call:
•The product serial number
•The nature of the problem
•What you were doing with the application when the problem
occurred
•Troubleshooting results.
Sending Us Feedback
If you have suggestions on how to improve this documentation,
please contact:
Mitel Networks Corporation
World Headquarters
350 Legget Drive, P.O. Box 13089
Kanata, Ontario, Canada K2K 2W7
Telephone: [phone]
Fax: [phone]
Internet: http://www.mitel.com
Email: [e-mail]
About The Document Set
The Mitel Networks 3300 ICP documentation set includes the
following components:
•General Information Guide (Web Site, CD-ROM, and system)
•Technician's Handbook (Web Site and paper with the system)
•Manual Maker (Web Site)
•Embedded User Information (Web Site and system)
•Hardware User Guide (Web Site, CD-ROM, and system)
•Configuration Tool Online Help (Web Site, CD-ROM)