Mitel Navigator 3300 ICP User manual

TECHNICIAN’S HANDBOOK

Table of Contents

Table of Contents
- iii -
PRODUCT INFORMATION ..............................................1
Disclaimer.................................................................................1
Contacting Technical Support...................................................2
Sending Us Feedback ..............................................................2
About The Document Set..........................................................2
INSTALL SYSTEM ...........................................................4
System Installation Overview....................................................4
Installation Planner ...................................................................5
Capacity....................................................................................8
Fiber Interface Module (FIM) ..................................................10
Controller ................................................................................13
Configurations.....................................................................13
Install the System ID Module ..............................................14
Install the 3300 Controller...................................................15
Configure the Controller......................................................17
Set the 3300 Controller IP Address ....................................18
Network Services Units...........................................................20
Install the 3300 Universal NSU...........................................20
Install the 3300 R2 NSU......................................................27
Install the 3300 BRI NSU....................................................29
3300 NSU Pin Allocations...................................................30
NSU Chaining.........................................................................32
Analog Services Units.............................................................33
Install the 3300 Universal ASU ...........................................33
Install the 3300 ASU ...........................................................33
3300 ASU and Universal ASU Pin Allocations....................34
Peripheral Unit ........................................................................37
Overview of the Peripheral Unit Installation........................37

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Unpack, Position, and Ground the Peripheral Unit.............37
Peripheral Unit Card Layout ...............................................38
Connect Fiber Cable to the Peripheral Unit........................39
Peripheral Unit Grounding..................................................40
Power Converter.................................................................41
Install Peripheral Interface Cards .......................................43
Cable the Unit to the MDF..................................................43
Peripheral Interface Cabling Tables...................................45
USOC Connector Pin Designations....................................46
Card Connections to Cross-Connect Field.........................48
SUPERSET HUB....................................................................65
Overview of the SUPERSET Hub Installation ....................65
Install the Peripheral Slot FIM Carrier ................................66
Install the SUPERSET HUB ...............................................66
Digital Service Unit.................................................................67
Overview of the Digital Service Unit Installation.................67
Unpack, Position, and Ground the DSU.............................68
DSU Card Layout................................................................68
Connect Fiber Cable to the DSU........................................69
Install DSU Cards...............................................................70
Interface Assembly.............................................................70
DS1 Interface Assembly and Cabling.................................71
CEPT Interface Assembly and Cabling ..............................72
Install Wireless Devices .........................................................73
Install Symbol NetVision MiNET Phone Administrator
Tool.....................................................................................74
Install 3300 ICP as a Stand-alone IP Gateway......................74
Install 3300 ICP as a Stand-alone Voice Mail........................75
Software .................................................................................77
Install the 3300 Configuration Tool.....................................77
Install and Configure the Java Plug-In................................77
Install IMAT.........................................................................78

Table of Contents
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INSTALL UPGRADES AND FRUS.................................79
Hardware.................................................................................79
Controller Upgrade Options ................................................79
250 User to 700 User System - No Compression...............80
250 User System - Add 32 Compression Channels ...........81
250 User System - Add 64 Compression Channels ...........83
700 User System - Add 32 Compression Channels ...........84
700 User System - Add 64 Compression Channels ...........86
SX-2000 LIGHT to 3300 ICP...............................................87
SX-2000 MICRO LIGHT to 3300 ICP..................................88
3200 ICP to 3300 ICP.........................................................89
Software..................................................................................89
Software Upgrade Procedure..............................................89
SX-2000 LIGHT to 3300 ICP...............................................93
SX-2000 MICRO LIGHT to 3300 ICP..................................94
3200 ICP to 3300 ICP.........................................................96
3800 Wireless Applications Gateway to 3300 ICP..............98
Field Replaceable Units........................................................100
Controller...........................................................................100
Peripheral Unit...................................................................105
Digital Service Unit............................................................112
PROGRAM SYSTEM....................................................124
Overview of Programming ....................................................124
Use IMAT..............................................................................125
Register IP Telephones from the Station..............................126
TROUBLESHOOTING..................................................128
3300 Controller .....................................................................128
System Hardware Profile ..................................................130
3300 Universal NSU .............................................................131

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3300 R2 NSU .......................................................................132
3300 BRI NSU......................................................................135
3300 Universal ASU.............................................................136
3300 ASU.............................................................................137
Peripheral Unit......................................................................138
Troubleshoot Fiber Interface Module................................138
Troubleshoot the DID Loop/Tie Trunk Card .....................139
DNI Line Card...................................................................139
Troubleshoot the DTMF Receiver Card............................141
Troubleshoot E&M Trunk Card.........................................141
Troubleshoot LS/GS Trunk Card......................................142
Troubleshoot the ONS CLASS/CLIP Card.......................145
Troubleshoot the ONS Line Card.....................................146
Troubleshoot the OPS Line Card .....................................147
Digital Service Unit...............................................................147
BRI Troubleshooting.........................................................147
Troubleshoot the Conference Card ..................................149
DS1 Formatter Card .........................................................149
Troubleshoot the PRI Card...............................................151
Troubleshoot the R2 Card ................................................153
Telephone.............................................................................154
No Dial Tone - Analog Telephones ..................................155
No Dial Tone - DNI Telephone .........................................157
No Dial Tone - IP Telephone............................................158
If the IP Telephone Fails to Boot......................................159
Calls are Being Cut-off......................................................160
Calls Received in Error.....................................................160
Dial Tone at the Set but Unable to Make Calls.................161
No Calls are Being Received............................................161
To PING from the 3300 ICP..............................................162
To PING from the IP Phone..............................................162

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Console.................................................................................162
SUPERCONSOLE 1000 Console.....................................162
Software................................................................................163
Restore Procedure............................................................163
Software Install Procedure................................................164
Management Tool Fails to Launch .......................................167
MAINTAIN.....................................................................168
Healthy System Checklist.....................................................168
Checking the System............................................................168
System Security Checklist ....................................................169
System Hardware Profile......................................................169
Backing Up System Information ...........................................169
Viewing Logs.........................................................................170
List of Maintenance Commands...........................................172

Table of Contents
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- 1 -
Product Information
Disclaimer
The information contained in this document is believed to be
accurate in all respects but is not warranted by Mitel Networks
Corporation (MITEL®). The information is subject to change without
notice and should not be construed in any way as a commitment by
Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or omissions in
this document. Revisions of this document or new editions of it may
be issued to incorporate such changes.
Trademarks
MiTAI, HOST COMMAND INTERFACE (HCI), TALK TO, ANSWER
PLUS, Speak@Ease are trademarks of Mitel Networks Corporation.
Mitel Networks is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Java is a trademark of Sun Microsystems Incorporated.
Adobe Acrobat Reader is a registered trademark of Adobe Systems
Incorporated.
Other product names mentioned in this document may be
trademarks of their respective companies and are hereby
acknowledged.
Copyright
®, ™ Trademark of MITEL Networks Corporation
©Copyright 2002, MITEL Networks Corporation
All rights reserved

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Contacting Technical Support
Please contact Mitel Technical Support if you require technical
assistance. Before you call, check this Help system for tips and
solutions. If you are unable to find a solution, please have the
following information ready when you call:
•The product serial number
•The nature of the problem
•What you were doing with the application when the problem
occurred
•Troubleshooting results.
Sending Us Feedback
If you have suggestions on how to improve this documentation,
please contact:
Mitel Networks Corporation
World Headquarters
350 Legget Drive, P.O. Box 13089
Kanata, Ontario, Canada K2K 2W7
Telephone: [phone]
Fax: [phone]
Internet: http://www.mitel.com
Email: [e-mail]
About The Document Set
The Mitel Networks 3300 ICP documentation set includes the
following components:
•General Information Guide (Web Site, CD-ROM, and system)
•Technician's Handbook (Web Site and paper with the system)
•Manual Maker (Web Site)
•Embedded User Information (Web Site and system)
•Hardware User Guide (Web Site, CD-ROM, and system)
•Configuration Tool Online Help (Web Site, CD-ROM)

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•System Administration Tool Online Help (Web Site, CD-ROM,
and system)
•IMAT Online Help (CD-ROM).

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Install System
System Installation Overview
The ground symbol within a circle identifies the terminal to be
connected to an external protective conductor. Connect this
terminal to earth ground before you make any other connections
to the equipment.
To install the 3300 ICP system:
1. Install the 3300 ICP Controller
2. Configure the Controller
3. Install the Universal NSU
4. Install the R2 NSU
5. Install the BRI NSU
6. Install the Universal ASU
7. Install the ASU
8. Install the Peripheral Unit
9. Install the SUPERSET HUB
10. Install the Digital Service Unit
11. Install Wireless Devices
12. Connect the Controller to the LAN
13. Launch the System Administration Tool to program the system.
(Refer to Overview of Programming).
Tip: You can complete all of the programming without having
physical connections to the Controller. After programming you
can connect units to the controller and then power-up the
system.

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Installation Planner
The following required and default settings are necessary for an
installation:
System Administration Tool
username (Default = system)
password (Default = password)
Controller Configuration (RTC)
Default
Settings Settings to Change
boot device ata=0,0
processor number 0
host name
file name /sysro/RTC8260
inet on ethernet (e) 192.168.1.2 IP address:
subnet mask
inet on backplane
(b)
host inet (h) IP address: ftp
server
gateway inet (g) Default
Gateway
user (u) ftp FTP user
(installer’s PC)
ftp password (pw) @ FTP password
(installer’s PC)
flags (f) 0x0
target name (tn)
startup scripts (s)
other (o) motfcc

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DHCP Configuration (for scope supporting IP Voice devices)
IP Address Scope
Start Address
End Address
Subnet Mask
Lease Duration Days: Hours: Minutes:
Options (for all
devices) Identifier Data Type Value
(Router) Default
Gateway 003 IP Address
Options (for WEB devices)
DNS Server 006 IP Address
DNS Domain
Name 015 ASCII String
Options (for 3300 E2T)
TFTP Server
(hostname or IP) 066 ASCII String (typically the IP address of the
controller RTC)
TFTP BootFile 067 ASCII String /sysro/E2T8260
Options (for IP Phones)
Mitel IP Phone
DHCP server 130 ASCII String MITEL IP PHONE
IP Phone TFTP
Server 128 IP Address (typically the IP address of the
controller RTC)
MN3300 (RTC)
IP Address 129 IP Address
VLAN ID 132 Hex Long (32
bit word) e.g. 0x2
VLAN Priority 133 Hex Long (32
bit word) 0x6

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IP Phone MAC Information
IP Set Registration Code
IP Set Replacement Code (See System Option
Assignment)
Set Programming Guide
User Name Location Set Type Number MAC Address
(optional)

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Capacity
The 250-user 3300 ICP will support one of the following maximum
configurations:
•250 IP telephones and 96 ONS telephones with no
peripheral unit support.
•250 IP telephones and a 192 port peripheral unit with a
DTMF card installed.
•a combination of IP, ONS, and DNI telephones (for
example, 100 IP telephones, 96 ONS telephones, and 100
DNI telephones on a peripheral unit).
The 700-user 3300 ICP will support the quantities listed in the
following hardware and feature capacity tables.
3300 ICP Hardware Capacity
Parameter Name Number
Attendant Consoles 24
DNI Channels 2368
Programmable Key Modules 75
System Ports
- DTMF Receivers 128
- Multiline Sets 756
- Single Line Sets (ONS/OPS Lines) 700
- Trunks 628
Tone Detector Circuits 32
3300 ICP Feature Capacity
Parameter Name Number
ACDII - Agent Groups 32
Agents per Group 500
ACDII - Agent IDs 1181
ACDII - Agent Paths 256

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3300 ICP Feature Capacity
Parameter Name Number
Attendant Console Groups 48
Attendant Console Calls Waiting 72
Broadcast Groups 1875
- Members per Broadcast Group 32
Busy Lamp Groups (Monitored Devices) 439
- Members per Busy Lamp Group 16
Call Reroute Always 176
Call Reroute 1st Alternates 336
Call Reroute 2nd Alternates 32
Class of Restriction (COR) 96
Class of Service (COS) 96
Conferences; maximum 5
Conferees in a conference; maximum 5
Default Account Codes 225
Departments (in Tel Dir) 2000
Digit Modification Tables 256
Digit Blocks 4055
Digital Links 16
Group Page Groups 16
Hunt Groups 176
- Members per Hunt Group 64
Independent Account Codes 1000
Locations (in Tel Dir) 250
Modem Groups 15
Modems per Modem Group 10
MSDN/DPNSS Cluster Elements 30
MSDN/DPNSS Remote Directory Numbers 18500
Networked ACD - Remote Agent Subgroups 32

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3300 ICP Feature Capacity
Parameter Name Number
Page Groups (Zones) 16
Personal Speed Call Users
(blocks of 10 speed calls per user) 500
Pickup Groups 200
- Members per Pickup Group 75
Routes 200
Route Lists 128
Speed Call Digit String (avg. 12 digits) 1500
SUPERSET Callback Messages per System 500
System Account Codes 24
System Digit Strings 6814
System Speed Call 600
Telephone Directory Entries 19995
Trunk Groups 112
Trunks per Trunk Group 175
Trunk Service Numbers 150
Fiber Interface Module (FIM)
Guidelines for Handling Fiber Optic Cable
•Never touch the tip of a fiber connector. Cleanliness of the
connector ferrule (tip) is important for error free transmission.
•Always place the dust caps onto the connectors immediately
after disconnecting.
•You can clean the ferrule tips on the connectors with ethyl
alcohol.
•Fiber optic cables are often more easily installed and pulled
than copper because of their lightweight and flexibility.
However, take care not to exceed the minimum bend radius or
maximum tensile strength.

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•Procedures for the repairing, splicing, or assembling fiber optic
cables are available from fiber component manufacturers (many
offer training courses).
WARNING: Fiber optic sources emit infrared light that is
invisible to the human eye. Never look directly into a source or
into the end of a fiber energized by a source because it can
damage the retina.
When working with raw fiber optic cable, be careful of the fiber
ends or slivers that can puncture the skin or cause irritation.
Specifications
At each end of a fiber optic cable is a Fiber Interface Module (FIM).
At the transmitting end, the FIM converts electrical signals into
pulses of light to be transmitted over the cable. At the receiving end,
the FIM converts the pulses of light back into electrical signals
usable by the node.
The FIM connects the 3300 Controller to a peripheral unit or DSU.
These FIMs cannot be installed in the Applications Gateway. Each
FIM variant may be identified by its optical wavelength and fiber
type (indicated on the FIM faceplate). The same FIM variant must
be used at each end of a fiber optic cable. However, a node may be
equipped with different FIM variants to suit the length of each cable
run.
Fiber Interface Module Specifications (9400-300-301-NA)
Approximate maximum fiber cable run
length (See Note 1) 1km (0.62 miles)
Power consumption (Watts) 2.5
Number of fiber links per FIM 1 Tx, 1 Rx
Fiber connector type ST (See Note 2)
Electrical interface (See Note 3) 8 serial ST links
Optical wavelength (nm) 820
Optical budget (See Note 4) 6 db
Date rate (Mbits/second) 16.384
Bit rate after encoding (Mbaud) 20.48

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Fiber Interface Module Specifications (9400-300-301-NA)
Fiber optic cable type 62.5/125 um Multimode
Notes:
1. The run length is the one-way length of fiber optic cable between
nodes.
2. ST is a registered trademark of AT&T.
3. Some channels of the electrical interface are not available.
4. The optical budget is the allowable loss through fiber optic cable,
splices, and connectors. The optical budget applies to the run length.
Operation
The FIM has three functional sections: a transmitter, a receiver, and
a control section.
The transmitter section accepts data from the node in which it is
installed. The data is converted to byte-interleaved format, and a
checksum is calculated. The checksum byte is combined with the
data and the frame synchronization information. The frame is
encoded as serial data and transmitted on the fiber.
The receiver section converts the incoming data to parallel format,
extracts the frame synchronization information, and decodes the
data. Control and status information is extracted and further
decoded. The checksum is verified and an error counter updated.
The status information and data are combined, frame-aligned, and
re-formatted for output.
The control section generates control signals and the transmit
clocks. This section also regenerates the telephony clocks for the
peripheral nodes, and provides status information for the Main
Controller.
Two LEDs indicate the detection of local and remote clocks.