Mitel MiVOICE BUSINESS User manual

EX Controller Installation Guide
MiVoice Business, MX-ONE, and MiVoice 5000
June 25, 2019

Notice
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Contents
Chapter: 1 Safety Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety recommendations and information . . . . . . . . . . . . . . . . . 1
Chapter: 2 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
EX Controller Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter: 3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Package Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Mounting Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . 5
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connectors and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Slot Order (Important) . . . . . . . . . . . . . . . . . . . . . . . . 6
LEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connector and Cards . . . . . . . . . . . . . . . . . . . . . . . . . 9
Endpoint Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . .11
Chapter: 4 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Installing the Unit on a Flat Surface . . . . . . . . . . . . . . . . . . . . .12
Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Information to Know Before You Begin . . . . . . . . . . . . . .12
Installing, Removing or Replacing a Telephony Card . . . . . . . . . . . .13

Important . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connecting the Telephony Cables . . . . . . . . . . . . . . . . . . . . . .14
Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
MiVoice Business . . . . . . . . . . . . . . . . . . . . . . . . . . .14
MX-ONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
MiVoice 5000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter: 5 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Standards Compliance and Disclaimers . . . . . . . . . . . . . . . . . . .16
Supported Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Federal Communications Commission (FCC) Disclaimer . . . . . . . . . .17
Innovation, Science and Economic Development Canada (ISED) Disclaimer 17
CE Marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . .17
RoHS Declaration of Compliance . . . . . . . . . . . . . . . . . .17
RoHS China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Other Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Attitude of Operation . . . . . . . . . . . . . . . . . . . . . . . .19
FXO Card Standards of Compliance and Disclaimers . . . . . . . . . . . .19
FXO Card – Supported Standards . . . . . . . . . . . . . . . . . .19
FXO Card – Federal Communications Commission (FCC) Disclaimer 19
FXO Card – Innovation, Science and Economic Development Canada (ISED)
Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
PRI/T1/E1/J1 Card - Standards Compliance and Disclaimers . . . . . . .20
PRI/T1/E1/J1 Card – Innovation, Science and Economic Development Can-
ada (ISED) Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Product Disposal Instructions . . . . . . . . . . . . . . . . . . . . . . . .21

1
SAFETY RECOMMENDATIONS AND INFORMATION
CHAPTER 1 SAFETY RECOMMENDATIONS
Safety Recommendations
Safety recommendations and information
See the EX Controller and GX Gateway Safety Instructions document on EDocs.

2
LOCATION REQUIREMENTS
CHAPTER 2 REQUIREMENTS
Requirements
Location requirements
To avoid premature aging of the controller; ensure user security; and facilitate access, upgrades, and
maintenance, the following guidelines must be followed:
• Install the controller:
– On a standard 48.26 cm (19 in.) equipment rack
– On a flat surface (such as a desk or a table)
• Install the controller in a well-ventilated location where it will not be exposed to high temperatures
or humidity.
– Storage temperature: -20 °C to +70 °C
– Operating temperature: 0 °C to +40 °C
– Humidity lower than 85% and non-condensing
• Do not install the controller in a location exposed to direct sunlight or near stoves or radiators. Exces-
sive heat could damage the internal components.
• Controller should be positioned to be accessible for future upgrade, maintenance and trouble-
shooting and where cables can be easily connected.
• Maintain a minimum of 25 mm (1 in.) clearance in front, in the back, on top, under, and on the sides
of the controller.
• Keep airflow around and through the vents of the controller clear of any obstruction.
• Do not put books or paper on the controller.
Wiring Guidelines
These guidelines apply for any cable, supplied or not, used with an EX controller.
• Always use straight through cables.
• Cables must not pull or create a lateral stress on the connectors; that is, they must be long enough.
• Cables must be installed in such a way not to present a trip hazard to personnel working in the
vicinity of the equipment.
• Keep cables away from:
– Sources of electrical noise such as radios, transmitters, and broadband amplifiers
– Power lines
– Fluorescent lighting fixtures
– Liquids or moisture
– Heat sources

3
EX CONTROLLER CHARACTERISTICS
CHAPTER 2 REQUIREMENTS
EX Controller Characteristics
PARAMETER DESCRIPTION
Dimensions Height: 4.4 cm (1.75 in.)
Width: 48.3 cm (19 in.)
Depth: 36.5 cm (14.4 in.)
Weight Weight 4.8 kg (10.6lb)
Power consumption 100 Vac -240 Vac
50 Hz / 60 Hz 2A

4
INSTALLATION CHECKLIST
CHAPTER 3 GETTING STARTED
Getting Started
Installation Checklist
Task Verified by Date
Network information available
and recorded in site log.
Location requirements verified.
Site power Voltage
Installation site pre-power
check completed.
Mounting tools and equipment
available.
Additional equipment available.
EX Controller received.
Quick start guide received.
Regulatory compliance and
safety information received.
Warranty card received.
Software version verified.
Rack, desktop mounting of
chassis completed.
Initial electrical connections
established.
Cable length limits verified.
Initial configuration performed.
Initial operation verified.

5
PACKAGE CHECKLIST
CHAPTER 3 GETTING STARTED
Package Checklist
Cleaning Instructions
To clean an EX Controller, wipe with a soft dry cloth.
CAUTION: Do not use volatile liquids such as benzine and thinner as they can damage the unit's casing.
For resistant markings, wet a cloth with a mild detergent, wring well and then wipe off. Use a dry cloth to
dry the surface.
Mounting Tools and Equipment
Tools
• Screwdriver as required for attaching brackets to rack
• ESD wrist strap
• Earth ground cable
WARNING: The earth ground cable should be the same size (18 AWG minimum) as the earth cable of
the provided power cord. Otherwise, make sure the earth ground cable meets the standards and
requirements of your local electrical code. The type of the cable is likely to have VW-1 or RT1 mark-
ings on the cable.
Equipment
• RJ-45 cables for the WAN and LAN connections
• RJ-11 cable for telephony connections
Task Verified by Date
1 EX Controller.
1 Power cord with the proper
model for the country.
1 Bumpon kit for desktop use.
1 printed Getting Started Guide.
1 black RJ-48 cable for each PRI
port.
1 grey Ethernet RJ-45 cable.

6
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
Connectors and Indicators
NOTE: The EX Controller is highly customizable in the sense that it may have one or several types of ports,
or none. Therefore the following image may not exactly represent your EX Controlle r.
Slots
The following graphic indicates the slots on the EX controller:
Slot Order (Important)
The order and location the cards are installed is crucial to the controller to work properly. The numbers in
the following graphic indicate the slots and order in which they must be installed.
• Slot order is indicated on the front of the controller (left bottom corner)
• Always start from slot 1
• No empty slots must be left empty between two cards
Controller with PRI and Analog Ports
• All PRI cards must be installed first, starting from slot 1
• DSP card must be installed in the next available slot
• Analog cards are installed last
Controller with analog ports only (no PRI ports)
• DSP card must be installed in slot 1
• Analog cards are installed last
LEDS
# LED Behaviour Condition
1 Unit with Power 1
connector only
Green, blinking, 1 cycle
per second, 50% duty
Unit is being restarted
Green, steady ON Unit is restarted

7
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
OFF No current or failing
power supply
Green, rapidly blinking No WAN connectivity
1 and 2 Unit with Power 1 and
Power 2 connectors
Green, blinking, 1
cycle per second, 50%
duty
Unit is being restarted
Green, steady ON Unit is restarted
One LED Red, steady
ON
No current or failing
power supply on both
Power connectors
Both LEDs OFF No current or failing
power supply on both
Power connectors
Green, rapidly blinking No WAN connectivity
3 Ready Green, steady ON All lines are disabled
(operational state)
Green, steady OFF All lines are disabled
(operational state)
Blinking 1 cycle per 4
seconds, 75% duty
At least one line is
enabled and at least
one line is disabled
(operational state)
4 In-Use OFF Lines idled and
unlocked
Yellow, steady ON Lines in use and
unlocked
Yellow, blinking yellow,
1 cycle per second,
50% duty
Locked
5 Link Green, steady ON Indicates that the PRI
port is well connected
OFF Indicates that the PRI
port is not connected
# LED Behaviour Condition

8
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
6 ERROR/TROUBLE Red, steady ON Indicates that the PRI
port is not working
properly
OFF Indicates that the PRI
port is working
properly
7 ETH1 - Right LED
(activity)
Green, blinking,
variable rate
Network traffic
Green, steady ON No Network traffic
OFF Not connected
7 ETH1 -Left LED (speed) OFF 10 Mbps
Green 100 Mbps
Yellow 1000 Mbps
8 ETH2/3/4/5/ext -Right
LED (activity)
Green blinking,
variable rate
Network Traffic
Green, steady ON No network traffic
OFF Not connected
8 ETH2/3/4/5/ext -Left
LED (speed)
OFF 10 Mbps
Green 100 Mbps
Yellow 1000 Mbps
9 READY Amber, steady ON Indicates that the PRI
port is in use.
OFF Indicates that the PRI
port is not connected.
10 IN-USE Amber, steady ON Indicates that the PRI
port is in use.
OFF Indicates that the PRI
port is not connected.
# LED Behaviour Condition

9
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
Switches
Connector and Cards
# SWITCH DESCRIPTION
4 Reset/Default Pressing Duration Result LED Pattern
2 to 6 seconds Restarts the EX
Controller unit.
Power LED
blinking. All other
LEDs OFF.
7 to 11 seconds Initiates a partial
reset of the EX
Controller unit.
All LEDs are
blinking one cycle
per second, 50%
duty
12 to 16 seconds Initiates a factory
reset of the EX
Controller unit.
All LEDs steady
ON
17 seconds or
more
No action taken.
NOTE: A useful
option if you have
accidentally
pushed the
button and do not
want any action to
be performed.
All LEDs steady
ON
# Connectors/Cards Description
6 USB1 USB connector
7 USB2 USB connector
8 SYNC IN 8 KHz TDM synchronisation
pulse input
9 SYNC OUT 8 KHz TDM synchronisation
pulse output
11 PRI card with PRI port RJ-48 connector for ISDN-PRI
connectivity

10
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
Endpoint Pinout
NOTE: The above table provides a comparison of the Endpoint Type settings of EX Controller and other
MiVB controllers. The Auto port pinout option sets the pinout according to the value configured for the
Endpoint Type. For more information, see https://documentation.media5corp.com/.
13 FXO card with FXO ports RJ-11 connectors offering
analog PSTN access for various
VoIP endpoints such as IP
phones, FXS devices,
softphones and IP-based PBX.
14 ETH1 A 10/100/1000 BaseT Ethernet
RJ-45 connector for access to a
LAN, WAN or computer. This
port is by default used for uplink
/ WAN connection.
15 ETH2-ETH3-ETH4/EXT-ETH5/EXT 10/100/1000 BaseT Ethernet
RJ-45 connector for access to a
LAN, WAN or computer. These
ports are used by default for
LAN connections.
16 FXS card with FXS ports RJ-11 connectors to attach a
conventional telephone or G3
fax
17 DSP CARD No connector available.
RJ-48 Connector
Pin
NT/TE Settings
EX Controller Other MiVB Controllers (MXe II, CXi II)
NT Mode TE Mode NT Mode TE Mode
1 TX + RX - RX Ring TX Ring
2 TX - RX + RX Tip RX Tip
4 RX + TX + TX Ring TX Ring
5 RX - RX - RX Tip TX Tip
# Connectors/Cards Description

11
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
Power and Grounding
# DESCRIPTION
1 POWER 1 connector
2 POWER 2 connector
3 Power switch
4 Grounding screw

12
BEFORE YOU BEGIN
CHAPTER 4 INSTALLATION
Installation
Before You Begin
Note or take a picture of your unit's serial number before starting the installation, and place the card
stickers of the cards not factory installed. Refer to Locating the Product Serial Number.
Installing the Unit on a Flat Surface
Before you start
WARNING: Before performing this procedure, you must first read and understand the Safety Recommen-
dations listed in this document.
Steps
1. Unpack the unit and go through the Package Check List.
2. Apply the Bumpon™ autoadhesive protective products to the bottom of the unit.
NOTE: This will improve the airflow under the unit.
3. Install the unit on the flat surface.
4. Make sure the unit is at 20 cm (8 in.) from your monitor, computer casing, or other peripheral,
including speakers.
Cards
Information to Know Before You Begin
• Make sure an adequate earth ground connection has been made between the grounding screw on
the back of the controller and an appropriate grounding point in your site.
• Adequate earth ground connection is mandatory to avoid any damage or injuries.
• Wear an ESD wrist strap, ensuring that it makes good contact with bare skin.
• Attach the ESD wrist strap end to an earth ground (grounding screw on the back of the controller or
unpainted bare metal spot of a grounded equipment rack).
• Turn off the power switch of the controller.
• Turn off the power sources used to power the controller at the circuit breaker.
NOTE: Redundant Power Supply units do not have a power switch.
• Disconnect all cables (except the earth ground connection) from the controller
CAUTION: Power source cables must be disconnected last.

13
INSTALLING, REMOVING OR REPLACING A TELEPHONY CARD
CHAPTER 4 INSTALLATION
Installing, Removing or Replacing a Telephony Card
Important
To comply with the ISED and ACTA regulatory aspects, the label supplied with the telephony card must
be applied on the exterior surface of the EX controller casing during the installation of the telephony card.
Procedure
1. Make sure an adequate earth ground connection has been made between the grounding screw on
the back of the EX Controller and an appropriate grounding point in your site.
WARNING: Adequate earth ground connection of the ex controller is mandatory to avoid any damage
or injuries.
2. Wear an ESD wrist strap, ensuring that it makes good contact with bare skin.
3. Attach the ESD wrist strap end to an earth ground (grounding screw on the back of the EX Controller
or unpainted bare metal spot of a grounded equipment rack).
4. Turn OFF the power switch of the EX Controller.
NOTE: Redundant Power Supply units do not have a power switch.
WARNING: The controller unit must be turned off before adding, removing or swapping the system
cards.
5. Turn off the power sources used to power the EX Controller at the circuit breaker.
6. Disconnect all cables (except the earth ground connection) from the EX Controller.
CAUTION: Power source cables must be disconnected last.
7. Unscrew the two thumb screws of the slot where you wish to install or replace a card.
8. Gently remove the blank plate or the existing card.
NOTE: You can insert any type of card in any of the slots, but you must use the slots from 1 to 8,
without leaving slots empty between two cards. Slot order is indicated on the front of the EX
Controller (left bottom corner).
Important
The only restriction is regarding slot 1:
– If you have a PRI and a DSP card, the PRI card must be installed in slot 1 and the DSP card
must be installed in slot 2.
– If you have a PRI card, it must be installed in slot 1.
– If you have a DSP card, it must be installed in slot 1.
– If you have no DSP or PRI card, all slots (1 to 8) must remain empty.
NOTE: Be aware that if a card is installed and configured to be used in a slot, moving it to
another slot will cause the configuration of the slot to be lost. Therefore the card will no
longer work until it is reconfigured for the new slot.

14
CONNECTING THE TELEPHONY CABLES
CHAPTER 4 INSTALLATION
WARNING: Ensure that there is a PRI card in the system before performing Auto Sense of ISDN
trunks. If you perform Auto Sense operation on a system that has no PRI cards, the following
error message is displayed: “Error occurred running auto sense, see logs for details”.
9. Gently slide the new card into the internal plastic rails of the slot.
NOTE: The slot must not be left empty. If do not want to install a new card after removing a tele-
phony card, insert the blank plate in the slot.
NOTE: While sliding in the card, take care not to damage the electronic parts on the card. The card,
when properly inserted, slides in easily.
10. Set the thumb screws back into place. Do not over-tighten.
Connecting the Telephony Cables
NOTE: To prevent damage to the EX Controller, make sure to connect the cables to their proper location
on the EX Controller.
1. Make sure an adequate earth ground connection has been made between the grounding screw on
the back of the EX Controller and an appropriate grounding point in your site.
WARNING: Adequate earth grounding connection of the ex controller is mandatory to avoid any
damage or injuries.
2. Wear an ESD wrist strap, ensuring it makes good contact with your bare skin.
3. Attach the ESD wrist strap end to an earth ground (unpainted bare metal spot of a grounded equip-
ment rack).
4. Make sure the circuit breakers of AC power sources used to power the EX Controller are OFF.
5. Make sure the provided power cable is connected to the EX Controller and in an appropriate AC elec-
trical outlet.
6. Connect faxes, phones or a PBX to the FXS card.
7. Connect a PBX or ISDN line to the PRI card. See Endpoint Pinout.
8. Connect a PSTN or a PBX to the FXO card.
Software Installation
MiVoice Business
See Chapter 4: Software Installation > Software Installation on EX Controller in the MiVoice Busi-
ness Technician’s Handbook, on Document Centre.

15
SOFTWARE INSTALLATION
CHAPTER 4 INSTALLATION
MX-ONE
See Optional Installations on Document Centre.
MiVoice 5000
See Installation and configuration of Mitel EX Controller and Mitel GX Gateway -
AMT/PTD/PBX/0173/0/4/EN on Document Centre.

16
STANDARDS COMPLIANCE AND DISCLAIMERS
CHAPTER 5 COMPLIANCE
Compliance
Standards Compliance and Disclaimers
Supported Standards
NOTE: The standards compliance of the EX controllers are printed on the same sticker as the product serial
number.
Category Specification
Agency approvals and other compliances • Anatel
• European Union
• CE mark (Declaration of Conformity)
• UL Mark
• FCC
Safety standard • UL 60950-1, 2nd Edition, 2011-12-19
• CAN/CSA-C22.2 No. 60950-1- 07 2nd Edition,
2007; Am1: 2011
• IEC 60950-1: 2005 (2nd edition); Am1: 2009
with all national deviations
• EN 60950-1: 2006 + A1: 2010 + A11: 2009 +
A12: 2011 + A2: 2013
Emission • EN61000-3-2: 2006 + A1: 2009 + A2: 2009
• EN61000-3-3: 2008
• FCC part 15 (2016) subpart B, class A
• EN55032 (2015), class A
• ICES-003 (2016), class A
Immunity • EN55024: 2010
• EN61000-4-2: 2009
• EN61000-4-3: 2006 + A1: 2008 + A2: 2010
• EN61000-4-4: 2004 + A1: 2010
• EN61000-4-5: 2006
• EN61000-4-6: 2009
• EN61000-4-11: 2004