Mitel 5634 User manual

USER GUIDE
Mitel 5634 VoWi-Fi Handset

USER GUIDE
Mitel 5634 VoWi-Fi Handset
58016275 / October 2020
Abbreviations and Glossary
Glossary
FCC Federal Communications Commission
The FCC is an independent agency of the United States government created
by statute to regulate interstate communications by radio, television, wire,
satellite, and cable.
GDPR General Data Protection Regulation
IC Industry Canada
Previous name of Innovation, Science and Economic Development Canada
(ISED).
IM Interactive Messaging
Makes it possible to access information from an application and control the
information by selecting an option received in a message.
IP Internet Protocol
Global standard that specifies the format of datagrams and the addressing
scheme. This is the principal communications protocol in the Internet Protocol
suite.
ISED Innovation, Science and Economic Development Canada
ISED is the department of the Government of Canada with a mandate of
fostering a growing, competitive, and knowledge-based Canadian economy.
ISED specifically supports Canadian innovation efforts, trade and investment,
enterprise growth, and customized economic development in Canadian
communities.
ISED was previously named Industry Canada (IC).
LAN
Local Area Network
PBX Private Branch Exchange
A telephone system within an enterprise that switches calls between local
lines, and allows all users to share a certain number of external lines.
Also referred to as Call Manager.
PTT
Push-To-Talk
SIP Session Initiation Protocol
SIP is a signaling protocol used for initiating, maintaining, and terminating
real- time sessions that include voice, video, and messaging applications. SIP
is used for applications of Internet telephony for voice and video calls, in
private IP telephone systems, in instant messaging over IP networks, and in
mobile phones calling over LTE, Voice over LTE (VoLTE).
VoIP
Voice over IP

USER GUIDE
Mitel 5634 VoWi-Fi Handset
58016275 / October 2020
VoWi-Fi Voice over Wi-Fi
It is a system running VoIP over WLAN.
Wi-Fi A family of radio technologies that is commonly used for implementing a
WLAN.
Used generically when referring to any type of IEEE 802.11 network.
WinPDM Portable Device Manager (Windows version)
Used for managing devices, such as editing parameters and upgrading
devices. WinPDM is a stand-alone application installed on a computer. It is
used for small sites as it requires physical access to the handsets.
WLAN Wireless Local Area Network
A type of LAN in which data is sent and received via high-frequency radio
waves rather than cables or wires. The most common radio technology used
for a WLAN is Wi-Fi, implementing the IEEE 802.11 standards.
WSM3/CPDM3 Wireless Service Messaging gateway
WSM3/CPDM3 is a gateway handling communication interfaces for DECT and
VoWi-Fi
systems and other basic messaging services, such as web messaging
and messaging handset to handset (SMS). The WSM3/CPDM3
is installed on a
reliable solid-state hardware.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
58016275 / October 2020
Contents
1 Introduction......................................................................................................................1
1.1 Target Group ............................................................................................................ 1
1.2 Prerequisites............................................................................................................. 1
1.3 GDPR Considerations.................................................................................................. 1
2 Handset Description .........................................................................................................2
2.1 Handset Overview...................................................................................................... 2
2.2 User Interface........................................................................................................... 3
2.3 Display Icons and Texts .............................................................................................. 5
2.4 Alphanumeric Keys..................................................................................................... 8
2.4.1 In Idle Mode and in Number Input Mode ........................................................... 8
2.4.2 In Text Input Mode........................................................................................ 8
2.4.3 Hot Keys ...................................................................................................... 9
3 Basic Operation ..............................................................................................................10
3.1 Switch the Handset On and Off .................................................................................. 10
3.2 Turn Audio Signals Off or On ..................................................................................... 10
3.3 Lock and Unlock the Keypad ...................................................................................... 10
3.4 Use the Auto Phone Lock .......................................................................................... 11
3.5 Use the Handset as a Shared Phone............................................................................ 11
4 Calling ............................................................................................................................12
4.1 Call list................................................................................................................... 12
4.2 Incoming Calls ........................................................................................................ 13
4.2.1 Answer the Call........................................................................................... 13
4.2.2 Decline the Call ........................................................................................... 13
4.2.3 End the Call................................................................................................ 13
4.3 Missed Calls............................................................................................................ 13
4.4 Outgoing Calls......................................................................................................... 14
4.4.1 Call Using the Numeric Keys.......................................................................... 14
4.4.2 Call Using a Pre-programmed Number ............................................................ 14
4.4.3 Call Using the Local Phonebook...................................................................... 15
4.4.4 Call Using the Company Phonebook................................................................ 15
4.4.5 Call Using the Central Phonebook................................................................... 15
4.4.6 Call Using the Headset Button ....................................................................... 15
4.5 During the Call ........................................................................................................ 15
4.5.1 Adjust the Volume ....................................................................................... 16
4.5.2 Start a New Call .......................................................................................... 16
4.5.3 Switch between Two Ongoing Calls ................................................................ 16
4.5.4 Transfer the Call to a New Number................................................................. 16
4.5.5 Transfer the First Call to the Second Call ......................................................... 16
4.5.6 Open the Contacts Menu .............................................................................. 17
4.5.7 Open the Messaging Menu ............................................................................ 17
4.5.8 Turn the Microphone Off or On ...................................................................... 17
4.5.9 Turn the Loudspeaker On or Off..................................................................... 17
4.5.10 Call Waiting................................................................................................ 18
4.5.11 Conference Call........................................................................................... 18
4.6 Call Diversion .......................................................................................................... 18
4.7 Push-to-Talk Group Call ............................................................................................ 19
4.7.1 Accept a PTT Invitation ................................................................................ 20
4.7.2 Decline a PTT Invitation................................................................................ 21

USER GUIDE
Mitel 5634 VoWi-Fi Handset
58016275 / October 2020
4.7.3 Re-join a PTT Call Session............................................................................. 21
4.8 Emergency Calls ...................................................................................................... 22
4.9 Call Services............................................................................................................ 22
5 Messaging.......................................................................................................................23
5.1 Incoming Messages .................................................................................................. 23
5.1.1 Message with Request for Answer .................................................................. 23
5.1.2 Message Indication Repetition........................................................................ 24
5.1.3 Message Priority .......................................................................................... 24
5.1.4 Call Priority ................................................................................................. 24
5.2 Received Messages................................................................................................... 25
5.3 Sent Messages......................................................................................................... 25
5.4 Unsent Messages. .................................................................................................... 25
5.5 Messaging Basics. .................................................................................................... 25
5.5.1 Write and Send the Message.......................................................................... 26
5.5.2 Reply to the Message ................................................................................... 26
5.5.3 Delete the Message...................................................................................... 26
5.5.4 Forward the Message ................................................................................... 26
5.6 Message Templates .................................................................................................. 27
5.6.1 Answer the Message Using a Message Template ............................................... 27
5.6.2 Decline the Call with a Message Template ........................................................ 28
5.7 Call from the Message............................................................................................... 28
5.7.1 Navigate during the Call................................................................................ 28
5.7.2 Add Contact from a Message ......................................................................... 29
5.8 Interactive Messaging ............................................................................................... 29
5.9 Colored Messaging ................................................................................................... 30
5.10 Voicemail................................................................................................................ 30
5.11 Send Data............................................................................................................... 31
6 Alarm Operation..............................................................................................................32
6.1 Push-button and Test Alarms ..................................................................................... 32
6.2 Automatic Call after Alarm ......................................................................................... 33
6.3 Emergency Call Alarm ............................................................................................... 33
6.4 Alarm with Additional Information............................................................................... 33
6.5 Acoustic Location Signal ............................................................................................ 34
7 Location Services ............................................................................................................35
8 Menu Operation ..............................................................................................................36
8.1 Messaging .............................................................................................................. 36
8.2 Connections ............................................................................................................ 36
8.2.1 Bluetooth Headset ....................................................................................... 36
8.2.2 Wired Headset ............................................................................................ 37
8.2.3 Network..................................................................................................... 37
8.2.4 In Charger Action ........................................................................................ 37
8.3 Calls ...................................................................................................................... 38
8.4 Shortcuts................................................................................................................ 39
8.4.1 Define Keys Functions .................................................................................. 39
8.5 Services.................................................................................................................. 40
8.5.1 Add Services............................................................................................... 40
8.5.2 Edit Services ............................................................................................... 40
8.5.3 Delete Services............................................................................................ 41
8.6 Settings.................................................................................................................. 41
8.6.1 Sound and Alert Settings............................................................................... 41

USER GUIDE
Mitel 5634 VoWi-Fi Handset
58016275 / October 2020
8.6.2 Automatic Keypad Lock Settings .................................................................... 42
8.6.3 Phone Lock Settings..................................................................................... 43
8.6.4 Display Settings .......................................................................................... 44
8.6.5 Time and Date Settings ................................................................................ 44
8.6.6 Answering.................................................................................................. 45
8.6.7 Change Text Size for Messages...................................................................... 45
8.6.8 Change the Menu Language.......................................................................... 45
8.6.9 Change Owner ID........................................................................................ 45
8.6.10 Alarm Settings ............................................................................................ 46
8.6.11 Administrator Menu ..................................................................................... 46
8.7 Profiles .................................................................................................................. 46
8.7.1 User Profiles ............................................................................................... 46
8.7.2 System Profiles ........................................................................................... 48
8.8 Contacts................................................................................................................. 48
8.8.1 Call Contact................................................................................................ 49
8.8.2 Add New Contact......................................................................................... 49
8.8.3 Edit Contact................................................................................................ 50
8.8.4 Set Ring Signal for a Contact ......................................................................... 50
8.8.5 Delete Contact............................................................................................ 50
8.8.6 Central Phonebook ...................................................................................... 50
9 System Handling.............................................................................................................51
9.1 Device Information .................................................................................................. 51
9.2 Software Upgrade and Additional Features................................................................... 51
10 Operation Notice ...........................................................................................................52
10.1 Accessibility and Voice Quality.................................................................................... 52
11 Maintenance ..................................................................................................................53
11.1 Maintenance of Batteries........................................................................................... 53
11.1.1 Low Battery Indication ................................................................................. 53
11.1.2 Charging Methods ....................................................................................... 53
11.1.3 Replace the Battery ..................................................................................... 54
11.1.4 Energy Efficiency......................................................................................... 54
12 Troubleshooting ............................................................................................................55
13 Related Documents .......................................................................................................58
Appendix A Safety and Regulatory Instructions. ............................................................... 60
A.1 Precautions............................................................................................................. 60
A.2 FCC and ISED Compliance Statements......................................................................... 60
A.3 Environmental Requirements ..................................................................................... 61
Appendix B Functions and Accessories .............................................................................. 63
Appendix C Menu Tree ......................................................................................................65

USER GUIDE
58016275 / October 2020
1
Mitel 5634 VoWi-Fi Handset Introduction
1 Introduction
The Mitel 5634 VoWi-Fi Handset provides a wide range of features including telephony, messaging, and
alarm functions. The handset is designed to be used in medium demanding environments and is aimed
at users who need either one- or two-way messaging.
Some functions are dependent on the PBX/Call manager and protocol (SIP) versions, and
your system may not support all functions described in this document. For more information,
contact your system administrator or the service provider.
This document provides guidelines on how to use and maintain the following models of the VoWi-
Fi handset:
• Mitel 5634
• Mitel 5634 Services
• Mitel 5634 Alarm
The VoWi-Fi handset is available in a basic version, which may be upgraded with the following licenses:
• Mitel 5634 Services License
• Mitel 5634 Services to Alarm Upgrade License
For the function list of each handset model, refer to the Appendix B Functions and Accessories, page
63. For the technical specification, please refer to the Mitel 5634 VoWi-Fi Handset Data Sheet .
1.1 Target Group
This document is targeted at personnel responsible for handling the administration and distribution of
handsets at the end customer site. It may also be of benefit to those who require in depth information
about the operation and features provided by handset, such as handset users.
1.2 Prerequisites
Before using the handset, read the Appendix A Safety and Regulatory Instructions, page 60
Safety Instructions, Mitel Networks Corporation 5634 VoWi-Fi Handset , PM000334.
Configuration
Before using the handset, a system administrator must register the handset in the PBX for voice
functionality and in the applicable WSM3/CPDM3 module for basic messaging services.
For the details on configuration, please refer to the Mitel 5634 VoWi-Fi Handset Configuration Guide.
1.3 GDPR Considerations
The handset provides data protection by design. To comply with the GDPR by default, Auto phone lock
and Clear lists in charger must be enabled in the handset. For more information, please refer to the 3.4
Use the Auto Phone Lock , page 11 or
Mitel 5634 VoWi-Fi Handset Configuration Guide .

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
2
AB
DE
WXY
TU
PQR
MN
JKL
GH
2 Handset Description
This chapter gives an overview of the key features of the Mitel 5634 handsets, including the physical
design description, the use of icons and texts, as well as basic instructions for using alphanumeric keys.
This chapter includes the following sections:
• 2.1 Handset Overview, page 2
• 2.2 User Interface, page 3
• 2.3 Display Icons and Texts, page 5
• 2.4 Alphanumeric Keys, page 8
2.1 Handset Overview
All handset models share the same external characteristics.
1
2
3
4 18
17
5
6
7 16
8
9
15
10 14
11 13
12
Number External
Characteristics
Description
1 Top button In case of 5634 or 5634 Services, the button can be configured for
different functions. Refer to the Define Multifunction Button , page
40.
In case of 5634 Alarm, the button is used as a push-button alarm.
Refer to the 6.1 Push-button and Test Alarms, page 32.
Using the button as Push-to-Talk (PTT) requires a 5634 Services
handset.
2 Earpiece speaker Used in voice communication.
3 Volume button (up) Used for increasing the speaker volume.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
3
4 Volume button (down) Used for decreasing the speaker volume.¨
5 Mute button/PTT
button
If used as the mute button, you can turn on/off audible signals in
Idle mode, silence ring signal at incoming calls, and turn on/off the
microphone during calls.
If used as the PTT button, you can switch the microphone on
during a PTT group call1 . The microphone is switched on as long
as the button is pressed.
6 Soft keys The three soft keys are located just beneath the display and the
function of each soft key is indicated by text in the display just
above the keys.
In Idle mode, the soft keys can be used for specific functions based
on their configuration. Refer to the 8.4.1 Define Keys Functions,
page 39.
7 Call key Used for answering a call and as a shortcut to the Call list.
8 Navigation keys Left, right, up, down and middle (confirmation) navigation keys.
These keys, except for the middle key, can be configured for
shortcuts. Refer to the Define Navigation Keys, page 39.
9 Voicemail access Quick access to the handset’s voicemail2 . Refer to the 5.10
Voicemail , page 30.
10 Key lock
Upper/lower case
Combined key lock and switch between upper and lower case text.
11 Microphone Used in voice communication.
12 System connector Used for battery charging, software download, and configuration.
13 Space Used for adding space between words.
14 Sound off key Used for turning on/off audible signals in Idle mode, silencing the
ring signal at incoming calls, and turning on/off the microphone
during calls.
15 Tactile indicator Indicates the center of the keypad.
16 End key
On/off key
Used for ending a call, returning to Idle mode, and by a long press
for switching the handset on/off.
17 Color display 2.0-inch TFT full color display with backlighting.
18 Headset connector 3.5–mm connector used for connecting a headset3 . It is protected
against dust by using the headset connector cover.
1. Requires a 5634 Services or 5634 Alarm handset.
2. System-dependent feature.
3. Compatible with wired headsets used for Android.
2.2 User Interface
The interface of the handset is divided into two separate screens:

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
4
Shortcuts
• Idle mode is the main screen of the handset, where you can find information about the current date
and time as well as the Owner ID. For the details, refer to the 2.3 Display Icons and Texts, page 5.
• Main menu gives you an access to the functions, such as Messaging, Call, Contacts, and
etc. For the whole list of functions and their use, refer to the 8 Menu Operation, page 36.
To get the detailed information about the whole Main menu structure, refer to the Appendix C
Menu Tree, page 65.
Figure 1. Idle mode (left) and the Main menu (right) in 5634 Services and Alarm
Figure 2. Idle mode (left) and the Main menu (right) in 5634 handset
Table 1 Main menu overview
The Messaging menu contains message handling functionality, such as reading and
writing messages.
NOTE: Messaging is applicable to 5634 Services and 5634 Alarm only.
The Connections menu contains bluetooth connection, headset selection, network
selection, and in charger behavior selection.
The Calls menu contains call lists and call services. Call services1 is configured in the
WinPDM/WSM3/CPDM3 DM.
The Shortcuts menu contains shortcuts for the soft keys, hot keys, navigation keys,
and the multifunction button2 .
The Services menu contains pre-programmed functions.
NOTE: Services are applicable to 5634 Services and 5634 Alarm only.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
5
Table 1 Main menu overview (continued)
The Settings menu contains personal handset settings such as changing the ring
volume, selecting language, etc.
The Profiles menu allows up to four different profiles to be added .
The Contacts menu contains all names/numbers in the contact list. In addition, a
company phonebook with up to 1000 entries can be downloaded to the handset via the
WinPDM/ WSM3/CPDM3 DM. A central phonebook can also be accessed from the
Contacts menu.
1. Access to call services is system-dependent.
2.
Applicable to 5634 and 5634 Services only.
2.3 Display Icons and Texts
Functions and settings available to the user are shown as icons and text on the display. This
section describes the status and system icons and their functions.
Figure 3. Example of Idle Screen
Status bar
Header bar
Active area
Soft key bar
The Status bar shows icons that give the user information about signal strength, battery status, sound
off, missed calls, new messages/voicemail, key lock/phone lock, and time. This row is always visible on
all screens.
The Header bar displays headset connection, Bluetooth connection/Bluetooth headset connection, and
the current date.
The Active area displays information such as the user identity provided by the system and/or an owner
ID if it is configured. This is also the area for dialog window text, for example Missed calls or to
confirm an action.
The Soft key bar is used for soft keys that can be used as shortcuts for functions in the handset.
The Scroll bar can be found on the right of the Active area. It becomes visible when a menu screen has
more than six rows, or if the complete text in a message cannot be displayed on the screen
simultaneously.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
6
Table 2 Status and system icons description
Icon Name Description
Signal strength Indicates the strength of the signal. The icon is located in the
Status bar.
Full battery Indicates that battery has 75 to 100% remaining capacity. All
icons indicating the battery capacity status are located in the
Status bar.
High battery level Indicates that battery has 50 to 75% remaining capacity.
Medium battery level Indicates that battery has 25 to 50% remaining capacity.
Low battery warning Indicates that battery has 10 to 25% remaining capacity.
Very low battery warning Indicates that battery has 7 to 10% remaining capacity.
Empty battery warning The icon is flashing in the Status bar
and indicating that battery
has 7% or less remaining capacity.
Incoming call
Indicates incoming calls and answered calls. The icon appears in
the Call list and in a call window when the call is received.
Missed call Indicates missed calls. The icon appears in the Call list and in
the Missed calls list.
Missed call Indicates missed calls. The icon appears in the Status bar.
Outgoing call Indicates outgoing calls. The icon appears in the Call list and in
a call window when making a call.
On hold call Indicates that this call has been placed on hold. The icon
appears in a call window during the call.
Call diversion Indicates that the received calls are diverted to another handset
or external number. The icon appears in the Active area near
the number selected for diversion.
New message (sent by
another handset)
Indicates that a new text message (or messages) has arrived.
The icon appears in the Status bar and the Inbox.
NOTE: The icon is displayed until all new
messages in the Inbox
are read.
NOTE: Applicable to 5634 Services and 5634 Alarm only.
New message (sent by
the system)
Indicates that a new message has been sent by the system. The
icon appears in the Status bar and the Inbox.
NOTE: The icon stays in the Status bar until all new messages
in the Inbox are read.
NOTE: Applicable to 5634 Services and 5634 Alarm only.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
7
Table 2 Status and system icons description (continued)
Message with request for
answer
Indicates that you have received a message that requires the
response from you. The icon appears in the Inbox.
NOTE: Applicable to 5634 Services and 5634 Alarm only.
Sent message Indicates that a text message has been sent. The icon appears
in the list of the Sent messages.
NOTE: Applicable to 5634 Services and 5634 Alarm only.
Read message Indicates that a text message has been read. The icon appears
in the Inbox.
NOTE: Applicable to 5634 Services and 5634 Alarm only.
Unsent message Indicates that a message has not been sent. The icon appears
in the list of Unsent messages.
NOTE: Applicable to 5634 Services and 5634 Alarm only.
Voicemail message
Indicates that you gave received a new voicemail message. The
icon appears in the Status bar.
NOTE: The icon stays in the Status bar until the voicemail has
been listened to.
NOTE: Voicemail access is system-dependent feature.
Microphone off
Indicates that the microphone is silent. The icon appears during
the ongoing call in the Header bar.
NOTE: During a PTT call, the microphone is inactive when the
PTT button is released.
Loudspeaker on
Indicates that the loudspeaker is turned on. The icon appears in
the Soft key bar during a call.
Loudspeaker off Indicates that the
loudspeaker is turned off. The icon appears in
the Soft key bar during a call.
Sound off Indicates that the ring signals have been muted. The
icon appears in the Status bar when the Sound off key
or Mute button is pressed and hold.
Silent volume Indicates that the ring signal has been muted. The icon
appears in the Status bar when the ring volume is set to
Silent.
Bluetooth Indicates that Bluetooth is enabled. The icon appears in the
Header bar.
Bluetooth headset Indicates that a Bluetooth headset is connected to the handset.
The icon appears in the Header bar.
Headset Indicates that a corded headset is connected to the handset.
The icon appears in the Header bar.
Key lock Indicates a locked keypad. The icon appears in the Status bar.
Phone lock Indicates a locked handset. The icon appears in the Status bar.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
8
Table 2 Status and system icons description (continued)
Profile active Indicates that a profile is active. The icon appears in the left
lower part of the Active area.
NOTE: If any error or warning message appears on the
handset’s display, the icon will be moved to the Header bar.
Handset model 5634
Services
Indicates that the handset is a 5634 Services. The icon is
located in the right part of the Active area.
Handset model 5634
Alarm
Indicates that the handset is a 5634 Alarm. The icon is located
in the right part of the Active area.
2.4 Alphanumeric Keys
Alphanumeric keys consist of numbers, letters and other special characters.
Figure 4. Available Characters
. , ? ! - " ' 1 a b c à â æ ç 2 d e f é è ê ë 3
g h i î ï 4
p q r s 7
j k l 5
m n o ñ ô ö œ 6
w x y z 9
t u v û 8
Space + * 0 #
Depending on the selected menu language, other characters are also available. This means
that the character order can differ from the figure above.
2.4.1 In Idle Mode and in Number Input Mode
• A short press on a key enters the digits 0–9 and the characters and #.
• A long press on 0 enters the character + (used, for example, to enter an international number), if the
hot key function on key 0 is disabled.
• Enter a pause in number input mode by a long press on the key. A pause is indicated by a P in
the display.
2.4.2 In Text Input Mode
• A short press on any of the keys 0–9 displays the first available character on that specific key.
The marked character is selected after a timeout, or when another key ispressed.
• To change to upper/lower case, press the key before entering the character. A short press on
the key can also be used to display only the digits.
• To add space in the text, short press key 0.
WXY
TU
PQR
MN
JK
GH
DE
AB

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Handset Description
58016275 / October 2020
9
• The first character entered in a message or when adding/editing a name in the Contacts menu, is an
upper level character followed by lower level characters,unless the key is pressed before entering
the character. To switch between Abc, ABC, abc, and 123,press the key.
• A long press on the # key displays special characters.
• A long press on the key changes the language used while entering a text. It is possible to
enter specific characters, for example Å, Ä, or Ö, during a Central Phonebook search, or when
writing a message if Writing lang. is changed.
2.4.3 Hot Keys
Any of the keys 0 and 2–9 can be set as a hot key. A hot key can be configured to give access to
frequently used functions such as dialing a specific number, a shortcut on the menu, or sending a
message. A long press on any of these numbers in idle mode is by default a shortcut to the Call contact
list. The list is in alphabetic order, and depending on which key is pressed the list opens up at different
letters of the alphabet.

USER GUIDE
58016275 / October 2020
10
Basic Operation Mitel 5634 VoWi-Fi Handset
3 Basic Operation
The following chapter describes how to use the basic functions of the Mitel 5634 handsets. It
is recommended to read this section when using the handset for the first time.
This chapter includes the following sections:
• 3.1 Switch the Handset On and Off, page 10
• 3.2 Turn Audio Signals Off or On, page 10
• 3.3 Lock and Unlock the Keypad, page 10
• 3.4 Use the Auto Phone Lock , page 11
• 3.5 Use the Handset as a Shared Phone, page 11
3.1 Switch the Handset On and Off
Switch On the Handset
When switched off, press and hold theOn/Off key until the handset vibrates and the display lights up.
Switch Off the Handset
The handset can be configured to automatically switch off when placed in charger. It is also
possible to configure the handset to prevent the user from switching it off. For the details,
please refer to the
Mitel 5634 VoWi-Fi Handset Configuration Guide .
1. In Idle mode, press and hold the On/Off key .
2. The dialog window Switch off? is displayed. Confirm by pressing Yes.
3.2 Turn Audio Signals Off or On
The handset can be configured to not allow the user to mute the handset or set the volume
below a certain level. For the details, please refer to the Mitel 5634 VoWi-Fi Handset
Configuration Guide
.
There are two different methods to turn off/on ringtones and notification sounds:
• In Idle mode, press and hold the Sound off key or the Mute button. The Sound off icon
appears in the Status bar to show that the handset has been muted. Press and hold the Sound off
key or the Mute button again to turn the signals on.
• In Idle mode, press the Volume down button repeatedly until the ring volume is set to Silent. The
Silent volume icon appears in the Status bar to show that the handset has been muted. Press
the Volume up button two times to unmute the handset.
3.3 Lock and Unlock the Keypad
To avoid that any keys are accidentally pressed, the keypad can be locked.
Lock Keypad
1. In Idle mode, press the Lock key .
2. Press Lock within two seconds. The Key lock icon appears in the status bar to show that
the keypad has been locked.

USER GUIDE
58016275 / October 2020
11
Mitel 5634 VoWi-Fi Handset Basic Operation
Unlock Keypad
1. In Idle mode, press the Lock key .
2. The dialog window Unlock? is displayed. Confirm by pressing Yes.
3.4 Use the Auto Phone Lock
The handset can be locked to prevent from unauthorized access. If this function is enabled, the handset
will be locked automatically after certain time of inactivity or when placed in a charger1, and a PIN code
shall be entered to unlock the handset.
Turn on/off the Auto Phone Lock
1. In the Settings menu, select Locks → Phone lock → Auto phone lock.
2. Select On or On in charger to enable the
function. Select Off to disable the function.
3. Enter PIN code (default PIN is 0000).
The default PIN can be changed to any 4-8-digit personalized code. If a user has forgotten
the PIN code, it can be reset by the system administrator.
4. Press OK.
3.5 Use the Handset as a Shared Phone
The Shared phone feature allows more than one user to use a handset. When a handset is configured to
be a shared phone, it can be used by any shared phone user in thesystem.
All parameters and settings that are set in the WSM3/CPDM3 DM are loaded to the handset upon login.
Parameters that are changed by a user who is logged into the handset are stored by the WSM3/CPDM3
DM. When the handset is logged out or switched off, the message list and call list in the handset
disappears and is empty when a new user logs in to the handset.
By default, the handset is in Personal mode. The handsets are configured to be shared using the
WSM3/CPDM3 DM. The Phone mode must be set to Shared in the Device → General menu of the
WSM3/CPDM3 DM. If the user is configured as personal (that is not shared), the handset becomes a
personal phone upon first login.
Log into the Handset
The handset must be switched on. For the details, refer to the 3.1 Switch the Handset On and Off, page 10.
1. Enter the Call ID.
2. If required, enter the password.
3. Press Login.
Log out from the Handset
1. In Idle mode, press and hold the On/Off key .
2. The dialog window Log off? is displayed. Press Yes to confirm.
At logout the owner ID is automatically removed from Idle mode screen, but may remain in the
screen saver until the screen saver is turned off.
1. Configurable feature.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Calling
58016275 / October 2020
12
4 Calling
This chapter describes how to use the call function on your Mitel 5634 handsets and includes the
following sections:
• 4.1 Call list, page 12
• 4.2 Incoming Calls, page 13
• 4.3 Missed Calls, page 13
• 4.4 Outgoing Calls, page 14
• 4.5 During the Call , page 15
• 4.6 Call Diversion, page 18
• 4.7 Push-to-Talk Group Call, page 19
• 4.8 Emergency Calls, page 22
• 4.9 Call Services, page 22
4.1 Call list
Call list stores 25 last received, dialled or missed calls. If the call was, for example, missed more than
once, the total number of occurrences is shown in brackets to the left of the number.
If supported by the system, the number’s contact name can be displayed in the Call list.
The handset can also be configured to not store any calls in the Call list to ensure privacy for
the users sharing the same handset. These features require configuration in the handset via
WinPDM/ WSM3/CPDM3 DM.
Call Using the Call list
1. Press the Call key or go into the Calls menu → Calllist.
2. Select the number from the list.
3. Press the Call key or the Call soft key to dial.
Call list Functions
In the opened Call list, press More and select one of the following functions in the pop-up menu:
• Time of call to see the time and date of the call.
• Edit number to change the number before making a call.
• Save number to add the number to the list of contacts. Select Work number, Mobile number, or
Other number.
• Send message2 to write a message to the selected number/contact in the Call list.
• Delete to remove the number/contact from the Call list.
• Delete all to remove all numbers/contacts from the Call list.
The same functions also exist in the Missed calls list, for the details refer to the 4.3 Missed Calls, page 13.
2. Applicable to 5634 Alarm and 5634 Services only.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Calling
58016275 / October 2020
13
4.2 Incoming Calls
During the incoming call, the handset’s number or the name of the caller is displayed on the
screen accompanied with a ring signal and/or vibrating alert.
The ring signal and vibration can be disabled. The ring signal can be also configured to be
available in both headset and loudspeaker, or only loudspeaker. For the details, please refer to
the
Mitel 5634 VoWi-Fi Handset Configuration Guide .
The name is displayed if the caller’s handset number is stored in the local phonebook.
The handset can be configured to show the contents of the display (except for the Soft key bar)
upside down at incoming calls. This feature can be configured directly on the handset (refer to
the Rotate Display Text, page 44) or using the WinPDM/WSM3/CPDM3 DM. For the details,
please refer to the
Mitel 5634 VoWi-Fi Handset Configuration Guide .
4.2.1 Answer the Call
There are several ways to answer an incoming call on the handset:
• When the call is received, press the Call key or Accept to answer the call.
It is possible to configure the handset to answer the call with any key instead of the Call key
as well as to change the answering behavior into Automatically, Loudspeaking, or Quick
answer. For the details, refer to the 8.6.6 Answering, page 45.
• When the call is received, press the Loudspeaker icon in the Soft key bar to answer the
call in loudspeaking mode.
• When the call is received, press the headset button to answer the call3.
4.2.2 Decline the Call
When the call is received, press the End call key to reject the call.
If the handset is configured to respond to the declined calls with a predefined message, the Reply with
a message template? dialog window appears. For more information, please refer to the 5.6.2 Decline
the Call with a Message Template, page 28.
4.2.3 End the Call
While in a call, press the End call key or the End soft key to finish the call. The duration of the call
is shown on the display.
4.3 Missed Calls
The dialog window that appears for a missed call can be turned off by the system administrator.
The handset can also be configured to not store any calls in the Call list to ensure privacy for
the users sharing the same handset. These features require configuration in the handset via
WinPDM/ WSM3/CPDM3 DM.
When a missed call dialog window is shown, you can:
3. Applicable only if a headset is connected to the handset.

USER GUIDE
Mitel 5634 VoWi-Fi Handset
Calling
58016275 / October 2020
14
• Press Yes to view the details about the missed call.
• Press No to view the missed call later.
To locate the missed call on the handset, do one of the followings:
• Go into the Calls menu → Missed calls.
If supported by the system, the number’s contact name can be displayed in the Missed calls
list.
• Press the Call key to open the Calls list. All missed calls are indicated by the Missed call icon .
In the opened Call list or Missed call list, press More if you want to view the time/date of the missed call,
add the number to the list of contacts, send a message, and etc. For the full list of functions, please refer
to the Call list Functions, page 12.
4.4 Outgoing Calls
Calls can made in different ways, for example by manually dialing the phone number, using the Call list
or the phonebook and etc. The following section describes frequently used options for the Mitel 5634
handsets .
4.4.1 Call Using the Numeric Keys
1. In Idle mode, enter the number using the numeric keys.
− If required, press Clear to erase the number.
− If required, use the navigation keys left and right to step, add, or delete digits from the middle of
the number.
2. Press the Call key or the Call soft key to place a call. The number is shown on the display
while dialling and during the call.
Call Internationally
An international number can be dialled from the handset by entering a + character followed by the
country code and local number. To enter the + character, long press the 0 key until the character is
shown in the display.
If the 0 key has been configured as a hot key, the + character cannot be entered and
international numbers cannot be dialed this way. For more information, refer to Define Hot Keys,
page 39.
4.4.2 Call Using a Pre-programmed Number
Navigation keys, hot keys, soft keys, or the multifunction button 4 can be programmed with a
handset number, as described in 8.4 Shortcuts, page 39.
To dial a pre-programmed number, press the pre-programmed key or button. The call will
start automatically.
4. Applicable to 5634 and 5634 Services only.