Mitel MiVoice 6900 Series User manual

Telephone: [phone] [email protected]o.uk
Handset & Hosted Software
User Guide (6900 Series)

2Handset & Hosted Software User Guide 6900 Series
Thank you for choosing to buy your new phone
system from FutureTel. We hope that you are
already enjoying the benefits of your new system.
We want to make sure you have all of the information
you may need moving forward and know how to get in
touch with us should you have any questions.
This document contains instructions on how to use
some of the most commonly used features of your new
handsets and the accompanying PC software.
Should you still have any questions, our team of service
desk engineers are here to help Monday to Thursday
08:30 -17:00 and 08:30 -16:30 on Fridays;
0330 838 4000 or email [email protected]
We welcome any feedback on your experience working
with us, so please do get in touch.
Thank you for choosing FutureTel, we are extremely
happy to have you on-board as a valued customer.
The FutureTel Team

3
Handset & Hosted Software User Guide 6900 Series
Types of 6900 handsets
3.5” QVGA (320 x 240 pixel) colour display
Speech optimised corded handset
Programmable soft keys
Native DHSG/EHS analogue headset support
USB port for headsets and accessories
Designed for users who require an
exceptional HD audio experience via
its unique voice optimised handset.
6920
4.3” (480 x 272 pixel) colour display
Bluetooth
Mobile Integration and USB charging point
Programmable soft keys
Speech optimised corded handset
Support for optional cordless handset
Enhanced full-duplex speakerphone
Highly customisable via optional accessories
7” (800 x 480 pixel) colour LCD touch display
Bluetooth 4.1
Mobile Integration and charging point
Cordless BT speech optimised handset
Enhanced full-duplex speakerphone
Programmable soft keys
Highly customisable via optional add-on accessories
Ideal for users who require a phone
that can be tailored to their specific
communication needs.
Designed for executive users who
demand a lot from their phone, the
power of touch is combined with flagship
functionality.
6930
6940

4Handset & Hosted Software User Guide 6900 Series
Using your new handset
(Note, only 6940 handsets have touchscreen functionality)
Pairing the handset with the Mitel® MiVoice 6940 IP Phone
1. Ensure the Mitel® Cordless Bluetooth Handset is powered on.
NOTE: To check if the Mitel® Cordless Bluetooth Handset is in pairing mode, take the handset off
the IP phone’s cradle and check the LED indicator. The handset’s blue LED blinks when it is in pairing
mode.
2. Press the ‘Settings’ key on the phone to enter the Static Settings menu.
3. Tap the Bluetooth icon.
4. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to
the right to enable Bluetooth functionality.
5. If required, tap Available Devices to view to view the list of discoverable Bluetooth devices.
6. Tap Cordless Handset to start the pairing process. The phone attempts to pair the Bluetooth
handset and if successful, automatically attempts to connect.
NOTE: If pairing or connecting fails, a failed error message displays on screen. Tap Retry to attempt
to pair or connect again, or Cancel to cancel the attempt.
7. Tap OK to acknowledge toe successful connection. The MWI indicator on the phone flashes blue
when successfully connected and the handset LED starts to wink. The connected Bluetooth handset
is added to the list of Paired Devices and is ready to use.

5
Handset & Hosted Software User Guide 6900 Series
MAKING A CALL
Calls can be made with the receiver lifted or left in the cradle
(speakerphone mode);
For external calls, dial 9 followed by the external number.
For internal calls, dial the internal user’s extension number.
ANSWERING A CALL
Lift the receiver or press the speakerphone key.
ENDING A CALL
Place the receiver back in the cradle, or press the red hang up key (Goodbye key).
TRANSFERRING A CALL
While on a call, press a user speed dial key. You will be presented with immediate and
announced transfer options.
PICKUP ANOTHER RINGING CALL
When you see a call coming in, press the extension that’s ringing and you will be given
the option to pickup the call.
FORWARD CALLS
Press the Forward key, choose a forward type, then enter the forward destination. To
disable, press the forward button again.
MUTE MICROPHONE
Press the Mute key. Callers will hear silence until the button is pressed again.
HOLD CALL
Press the Hold key. Callers will hear the system music on hold (if programmed). To
retrieve the call press the relevant Line key.
CALL HISTORY
Press the call history key. Choose from Missed, Outgoing, or Received call lists. Select
entry and press Dial.
3-WAY CONFERENCE
Whilst on a call, press Conf key, dial next party or use a speed dial.
Press Conf again to start conference.

6Handset & Hosted Software User Guide 6900 Series
VOICEMAIL
To access your mailbox press the voicemail key, enter your passcode and follow
prompts to listen to any new messages.
When in your mailbox, choose option 4 to enter the greetings menu and record your
personal greeting. (Remember to make active by pressing # after recording).
DIRECTORY
Press the Directory key, choose a Local, Intercom (internal users), System Speed Dial
(Stored on Phone System) or Mobile contact, then press Dial or lift the receiver.
ADD/EDIT A DIRECTORY CONTACT
To add a new Local contact press Directory key, press ‘Add New’ and enter Name,
Number and Ringtone selection.
ADD A SPEED DIAL KEY
Press and hold a spare (blank) key on one of the 4 pages of keys. Enter
name and number, then click Save.
PAIR A MOBILE DEVICE
Press the Settings key, select Bluetooth, then select an Available or
Paired device.
Once paired, mobile calls can be answered on the desk phone by pressing
the Mobile key.

7
Handset & Hosted Software User Guide 6900 Series
Mobile and iPad Guide
My mobile app lets you use all my features on the go through your iPad or mobile phone. Search your
contacts, see who’s available, talk to and even instant message your colleagues using my smart easy to
use interface. Control where your calls ring, set your availability status for now or schedule for the future
all through my app!
The user interface of this app can be different depending on whether or not the user also has a
Collaboration licence:
User doesn’t have a Collaboration licence:
The Chat feature is shown and you are able to create a new Chat by searching for a contact in search bar.
User has a Collaboration licence:
The user will be able to see the ‘MiTeam’ tab. This allows you to create interactive Streams, schedule
Meets and instant message your colleagues. If you upgrade to a Collaboration licence, any existing Chats
are deleted.
To get started with a mobile or iPad choose an option below:
Activate using your mobile number
1. You will receive a welcome SMS from ‘iameve’ which will contain a link to download the application.
2. Click the link and download the application.
3. Once downloaded, open the application and populate your mobile number, including the country
code.
4. Press the ‘Get activation code’ button to activate a code which will be sent to you via SMS and email.
5. Use this code to validate the app by populating the box and pressing the ‘Activate’ button.
6. Now you’re ready to start using my app!
Activate using your eve password
1. After installing the app, select the link to login with username and password method
2. Fill in your username and your password
3. Press ‘Login’
4. If provided credentials are correct, your app is activated and should present you the main view
eve calls
eve for Mobile supports eve calls. This is a valuable feature if you are in an area with poor mobile phone
coverage but a good internet connection, or if you are using the eve Mobile app in the office. eve calls
are made available based on user agreements, network availability and operator restrictions. When VoIP
calls are available, the user must enter the credentials necessary to authenticate with the eve server and
choose the type of network it can use when placing eve calls.
To enter the credentials:
1. Select ‘Settings’ from the menu to the left.
2. Type your username
3. Type your password
4. Click ‘Login’

8Handset & Hosted Software User Guide 6900 Series
NOTE:
• Use the same user ID and password that you used to login to the eve portal.
• If VoIP calls has initialised successfully, a ‘Logout’ button will be displayed. The
‘Logout’ button may be used to stop receiving VoIP calls on your mobile. In case
the log in is not successful, the user will get an information message.
• The user can configure the type of mobile network that may be used to make
VoIP calls. For example, if the user only wants to enable VoIP calls, when a WiFi
network is connected.
Settings
To set network preferences:
1. Select ‘Settings’ from the menu to the left.
2. Select ‘Networks’
eve calls are like traditional mobile calls, you can answer an incoming eve call, hang up
or reject a call. You can also send touch tones* which will allow you to select options
on an auto-attendant.
The phone user should be aware that a situation may arise where the user will
receive a mobile call during an eve call. In this case, the mobile call will always have
precedence and the eve call will be put on hold. There are some important distinctions
between eve calls and traditional mobile calls:
• eve calls require an internet connection for example WiFi or 3G/4G. It will not be
possible to make eve call without a working internet connection.
• eve calls received during an ongoing mobile call will be rejected.
• A busy signal is played if one of your eve contacts declines an eve call from you.
DTMF tones
*Dual Tone Multiple-Frequency (DTMF), also known as Touch Tones or Tone dialling,
are supported while in a VoIP (eve) conversation. A DTMF keypad can be accessed
while in an ongoing VoIP call and minimised when no longer required.
Starting the app
When starting the application, the user will arrive at the ‘Contacts’ view, the main view
of the application. Sliding using the handle on the right reveals the quick presence view
where users can set, access and add presence shortcuts, as well as set diversions.
Sliding using the handle on the left reveals the navigation menu where the user can
pick between different views and see notifications regarding, for instance, unread Chat
messages or recently added log items.
Navigation
When using the handle to the left in your view you will see the navigation menu.
The items present in the menu are: Contacts, Me, Chats, Dialler, Call log, Groups,
MiTeam, Future presence, Activity diversion, Settings and About. You may also have
some web views.
Depending on the settings for your system you can have a different list and order of
the menu items. The starting view is the first of the navigation views.

9
Handset & Hosted Software User Guide 6900 Series
To close the menu simply slide the view back or pick one of the views in the menu.
Activity view
The ‘Activity’ view is accessed by dragging handle to the right. In the activity view you
can view and set your current presence state.
Shortcuts
Use shortcuts to set your presence easily. To add a new shortcut, press ‘Add a new
shortcut’. Then set the name, activity, availability, duration, diversion number and an
icon can be specified while creating a shortcut.
When setting a shortcut or setting a custom activity the active diversion may be
changed.
The following applies:
• Use default diversion - The active diversion is automatically set to the diversion
created within ‘Activity Diversion’. If this has not been set your phone will not
automatically divert.
• Ignore default diversion - This will clear any previous set diversions.
• Override default diversion – This will override the current divert number and will
allow you to replace it with a new one.
Availability
Availability for an activity can be overridden from the ‘Custom activity’ view that can
be opened by pressing on the more icon. Possible override options are:
• Available sets green icon with the activity.
• Do not disturb sets red icon with the activity.
Call routing rules can be added based on the availability.
Contacts
In the ‘Contacts’ view the presence state, call status and notes of all your contacts
can be seen. Your favourites list is displayed by default and you can search for other
directory contacts.
You can tap and hold on a contact to display a pop-up dialogue with all communication
options for that contact. If you tap and hold on a local contact you will get the option to
add them to your ‘Contacts’ or share the contact to another user. Tapping on a contact
will open up the detailed view of the contact.
How to enable yourself to add your favourites to ‘Contacts’:
1. In the home screen, press Settings
2. Select eve for ‘Mobile’
3. In the ‘Contacts’ section, enable ‘Add your favourites to Contacts’
NOTE:
• You can add favourites in your contact list by tapping the star at the upper right
corner in the ‘Contacts’ view.
• The app will not delete the group or added contact when uninstalled.
• Everything Licence is required for Presence view

10 Handset & Hosted Software User Guide 6900 Series
Me
The ‘Me’ view lets you see and manage your presence state, caller ID and your
information. Presence is used to show and manage if you are available for calls or
not. You can also change your presence information. Caller ID is the number which is
presented on outbound calls that you make. You can change this number from your
primary number so that you call from another number, for example, the switchboard
or an attendant group.
To change your Activity
1. Select ‘Me’
2. Select ‘Set Activity’
3. Select the new activity – the activity is changed immediately
To change the Activity End Time
1. Select ‘Me’
2. Select ‘Set Activity End Time’
3. Set your end time and select ‘OK’
The Activity will go back to the default activity when the time expires. When the end
time is the next working day it will go back to the default activity based on the working
hours configured by your administrator.
To change your Caller ID
1. Select ‘Me’
2. Select ‘Caller ID’
3. Choose your new outbound caller ID – if you want to call anonymously, unmark
‘Show my caller ID’
4. Select ‘Done’
To set your Note
1. Select ‘Me’
2. Select ‘Set Note’
3. Enter your note – press the text field to bring up a keyboard if required
4. Select ‘OK’
If you are authorised, you can also change the information in the extra fields
To edit your extra information
1. Select ‘Me’
2. Select the edit icon next to the field you want to edit
3. Enter your new information and click ‘OK’
Change user photo
From the ‘Me’ view you can change your user photo.
Click the photo with a small camera icon. A camera view will open. In this view you
can take a photo or open your photo gallery to select a photo. You can also modify
your photo by applying a filter or zoom in and out using a pinch gesture on the photo
preview.