Mitel 5001 User manual

USER GUIDE
MITEL NETWORKSMITEL NETWORKS
IP Phone
5001

3300 ICP - 7.0

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Contents
ABOUT THE 5001 IP PHONE 1
Telephone Status Indicators 2
For Users on Resilient 3300 ICP Systems 2
Tips for Your Comfort and Safety 2
USING YOUR PHONE 2
Adjusting the ringer volume 2
Adjusting the handset receiver volume 3
Making and answering calls 3
Redial 3
Redial - Saved Number 3
Hold 3
Messaging 4
Attendant Call Hold - Remote Retrieve 5
Callback 5
Callback - Cancel 5
Callback - Cancel All 5
Call Transfer 6
Conference Calls 6
Call Forward 7
Call Forward - Remote 8
Call Forward - End Chaining 8
Call Forward - Override 9
Call Pickup 9
Call Park 10
Camp-on 10
Do Not Disturb 11
Override 11
Paging 11
Direct Paging 12
Tag Call 12

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ABOUT THE 5001 IP PHONE
The Mitel Networks 5001 IP Phone is a digital telephone that connects
directly to a 10/100BaseT Ethernet network. It is supported by the Mitel
Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and
later software.
Note: The 5001 IP phone is not suitable for direct connection to ANY public
telephone network. Connect the phone to a LAN that is attached to a Mitel-
manufactured ICP system only.
The 5001 IP phone has three fixed-function keys along with a Volume
Up/Down key and a standard numeric keypad. The fixed-function keys are
MESSAGE, HOLD and TRANS/CONF.
1. Handset
2. Speaker
3. Message Waiting Indicator
4. Function Keys
5. Numeric Keypad
6. Volume Control

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Telephone Status Indicators
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system.
Tips for Your Comfort and Safety
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver.
Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
USING YOUR PHONE
Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
zPress the Volume control button.
Situation: The message waiting indicator is:
Line is idle Off
Line is ringing Flashing rapidly
Message waiting/Voicemail Flashing slowly

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Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the
handset:
zPress the Volume control button.
Making and answering calls
To make a call:
1. Lift the handset.
2. Dial the number.
To answer a call:
zLift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial *01.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift handset.
2. Dial **79.
To Redial a saved number:
1. Lift handset.
2. Dial *6*.
Hold
To place a call on Hold:
zPress HOLD and replace the handset in the cradle.
To retrieve a call from Hold:
1. Lift the handset.
2. Press HOLD.

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Messaging
If the messa
g
e indicator is flashin
g
slowly while the phone is not rin
g
in
g
, this
indicates that you have a message or voicemail.
Note: For voicemail to work properly with the 5001 IP phone, Call Forward
must be activated.
To forward your calls to voicemail:
1. Lift the handset.
2. Dial **70 to have your calls forward when you are busy on the phone.
3. Dial the Message Center number 555.
4. Dial **71 to have your calls forwarded when you don't answer your
phone.
5. Dial the Message Center number 555.
6. Hang up.
Note: Once Call Forward has been activated, you will hear an interrupted
dial tone for a moment every time you lift the handset. To cancel Call
Forwarding, see Call Forwarding. elsewhere in this guide.
The response to a message indication changes depending on whether the
caller wants you to call back or if they have left a voice message.
To respond to a message indication:
1. Lift the handset.
2. Press MESSAGE.
If the caller has left a voice message, the phone will automatically call
the voicemail system.
OR
If the caller has activated your message indicator instead of leaving a
voice message, the phone will automatically call their number.

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Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the digits announced by the attendant.
Callback
To leave a callback message at another extension:
zWhile listening to ringing or busy tone, press the MESSAGE key.
The called extension user is informed of the message waiting indication by
their Message Indicator flashing and the display showing "MESSAGE
WAITING".
Callback - Cancel
To cancel a Callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called extension.
4. Hang up.
Callback - Cancel All
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.

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Call Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To retrieve the call, press the switchhook and dial the *1.
Conference Calls
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.
To split a Conference and speak privately with the original party:
1. Press TRANS/CONF.
2. Dial *41.

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Call Forward
Incoming internal and external calls presented at your extension can be
forwarded in the following ways:
zCall Forward All - forwards all your calls to another destination (extension
or external number) without first presenting the calls at your extension.
zCall Forward No Answer - forwards your calls to another destination when
you are busy on another call or away from your desk.
zCall Forward Busy - forwards your calls to another destination when you
are busy on another call or away from your desk.
You can also forward your calls to voicemail, if available. The extension
number of the voicemail system is 555.
To program and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
To redirect all calls without ringing your phone first, dial *8.
To redirect all calls when your telephone is busy, dial **70.
To redirect internal calls when your telephone is busy, dial 63.
To redirect external calls when your telephone is busy, dial 62.
To redirect all calls when you don't answer, dial **71.
To redirect internal calls when you don't answer, dial 65.
To redirect external calls when you don't answer, dial 66.
3. Dial the destination number.
4. Hang up.
To cancel individual Call Forward types:
1. Lift the handset.
2. Do one of the following:
To cancel the redirect of all calls, dial #8.
To cancel the redirect of calls when your telephone is busy, dial
**72.
To cancel the redirect of calls when you don't answer, dial **74.
3. Hang up.