Mitel MiVoice Business 5300 User manual

MiVoice Business 5300
Quick Reference Guide

Table of Contents
About Sunco Communications.............1
HOW TO PLACE A SERVICE TICKET..........................1
Guide for Buttons...................................2
MITEL 5320………………………………………………….2
MITEL 5330....................................................................3
MITEL 5340………………………………………………….4
BUTTON DESCRIPTIONS…………………………...……5
Calling & Programming .........................4
BASIC CALL HANDLING……………………………….…4
ADVANCED CALL HANDLING…………………………...5

1
Sunco is your Trusted Telecom Systems Integrator
Making business communication easier for you
From modest beginnings as a home-based,
family-run business, Sunco has grown over
the past 20 years into the trusted
telecommunications partner for over 1,600
businesses across Canada. We are a proud,
Canadian company with the love of
business communication at the very core of
what we do.
Our team lives, breathes and works with these
technologies on a daily basis, and understands
how complex they can be. That’s why we’re
committed to making business communication
easier for your organization. How do we do
this? By being an Integrator. We fit all the
pieces of your voice/data systems together into
a unified whole - giving you superior design,
support and management all through one point
of contact. This strategy ensures you get the
technology and services your business needs,
delivered in a way that is coordinated,
convenient and just easier.
No more confusing network service contracts,
overseas call centres, long wait times and
impersonal service. We promise honest advice
and personal support delivered in a way that
reflects our core values:
•We Embrace Change
•We Do What It Takes
•We are Accountable to the Outcome
•We do the Right Thing
•We Bring Out the Best in Each Other
The Sunco team is ready to help. Leverage
our Integrator strategy to help make business
communication easier for your
organization. Optimize your time to focus on
what matters most - growing your business.
Need to reach us? We're
ready to help!
Service: To enter a service call, please
email [e-mail] and a ticket will be
auto-generated in our system.
Client Portal: To receive log-in credentials for
our self-service payment and service portal,
please call Tammy Klemmer at [phone]
or 1 [phone]
After-hours Emergency Service: To reach
our after-hours on-call technician, please call
[phone] or 1 [phone] and leave
a message.
Accounting: For questions regarding
invoicing, please call Tammy Klemmer at
[phone] or tammy.klemm[email protected]

MiVoice Business 5300 Guide
2
Mitel 5320
Key
Name
1
Corded Handset
2
Display
3
Provides 15 self-labelling, programmable buttons.
4
External Speaker
5
Navigation Buttons
6
Volume Control
7
Ring/Message Indicator
8
Speaker
9
Mute
10
Menu
11
Cancel Key
12
Hold Key
13
Redial Key
14
Transfer/Conference Key
15
Message
16
Dialpad

MiVoice Business 5300 Guide
3
Mitel 5330
Key
Name
1
Corded Handset
2
Display
3
Provides 32 self-labelling, programmable buttons.
4
External Speaker
5
Navigation Buttons
6
Volume Control
7
Ring/Message Indicator
8
Speaker
9
Mute
10
Menu
11
Cancel Key
12
Hold Key
13
Redial Key
14
Transfer/Conference Key
15
Message
16
Dialpad

MiVoice Business 5300 Guide
4
Mitel 5340
Key
Name
1
Corded Handset
2
Display
3
Provides 47 self-labelling, programmable buttons.
4
External Speaker
5
Home Button
6
Navigation Buttons
7
Ring/Message Indicator
8
Speaker
9
Mute
10
Menu
11
Cancel Key
12
Hold Key
13
Redial Key
14
Transfer/Conference Key
15
Message
16
Dialpad

MiVoice Business 5300 Guide
5
Button Descriptions
Button
Action
Up or Down
Provides volume control.
Scrolls through features options.
Speaker
Activates Handsfree Mode.
Mute
Mutes the microphone during a call.
Menu
Provides access to menus for your phone's
additional features.
Cancel
The Cancel or Goodbye key.
Redial
Calls the last external number dialed. The
redial button cannot redial internal numbers.
Hold
Places the current call on hold.
Transfer
Initiates a call transfer or establishes a three-
party conference call.
Message
Provides access to your voice mailbox and
flashes to notify you of messages waiting in
your voice mailbox. Note: The Ring/Message
indicator also flashes when messages are
waiting.

MiVoice Business 5300 Guide
6
Calling & Programming
BASIC CALL HANDLING
MAKING A CALL
1. Lift the handset or press the speaker/headset
key for handsfree.
2. At the dial tone, dial 9 and then enter the
number you wish to call.
Note: For an emergency call, you do not need to
grab a line, just dial 911. Dialing 9911 will also
work.
ENDING A CALL
Place the handset on its cradle or press the cancel
key.
REDIAL
1. Lift the handset (optional).
2. Press the Redial key. The last number dialed
appears in the display.
3. Do one of the following:
a. Press Dial to dial this number
b. Press Redial to scroll the list of
previously-dialed numbers and then
press Dial when the desired number is
displayed.
ANSWERING THE INCOMING CALL
•Lift the handset for handset operation.
•For speakerphone operation, press the
Speaker/Headset key.
•For headset operation, press the
Speaker/Headset key or the answer button on
your headset.
PLACING A CALL ON HOLD
To place a call on Hold (while on an active call):
1. Press the Hold key. Your applicable line key
flashes the hold icon indicating the call is on
hold.
2. To retrieve a call on hold, press the flashing
line key.
MUTING THE MICROPHONE
Press the mute key to mute the microphone on the
handset, headset, or speakerphone. When you use
the mute key on your phone, you cannot be heard
on an active call or on a conference.
Press the key again to unmute the audio.
TRANSFERRING A CALL
1. Ensure you are on active call with the party you
wish to transfer.
2. Press the Transfer softkey. The active call is
placed on hold.
3. Enter the transfer recipient’s ten-digit number or
extension.
4. Hang up the handset to complete an
unattended call transfer OR Wait for an
answer, consult, and then hang up the handset
to complete an attended transfer.
CREATING A MULTI-PARTY CONFERENCE CALL
1. Ensure you are on active call with one of the
parties with whom you wish to create a
conference.
2. Press the Transfer key. The active call is placed
on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then press the
Transfer key to create the three-way conference
call.
5. Repeat steps 2 to 4 to add an additional party to
the conference.
RETRIEVE A MESSAGE
1. Press the Message hard key. It flashes when a
message is waiting.
2. Follow the prompts to retrieve your message.

MiVoice Business 5300 Guide
7
Calling & Programming
ADVANCED CALL HANDLING
MAKING A CALL USING THE CONTACTS
APPLICATION
1. Press the Menu key, and then press >> until Call
History appears.
2. Press OK, and then press Next or Prep to
navigate to the desired call history type (Missed
Calls, Answered Calls, or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press (UP) and (DOWN) to navigate through the
call history entries.
5. Do one of the following:
•Press Dial or # (the pound key) to call this call
history entry. The entry is dialed and the phone
returns to the default display.
•Press Detail to see calling name and time
details.
•Press Delete to delete the current entry.
SPEED CALL PROGRAMMABLE KEY
CONFIGURATION
A programmed Speed Call key allows you to dial a
specified number with one key press rather than
dialing the contact’s full phone number or extension.
This is especially useful when transferring calls or
creating conference calls.
PROGRAMMING A SPEED CALL KEY
1. Press Menu OR Press Programmable Keys.
2. Press the key you wish to program. Press Speed
Call.
3. Press Edit Info and enter the label for the Speed
Call.
4. Press Save.
5. Press Edit Number and enter the phone number
for the Speed Call.
6. Press Save, and then press Save again. Press
Close and then press Close again.

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