Mitel 5215 User manual

USER GUIDE

3300 ICP - 4.0

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Contents
ABOUT YOUR PHONE
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TIPS FOR YOUR COMFORT AND SAFETY
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CUSTOMIZING YOUR PHONE
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MAKING AND ANSWERING CALLS
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CALL HANDLING
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USING ADVANCED FEATURES
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FEATURE ACCESS CODES

ABOUT YOUR PHONE
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For Users on Resilient 3300 ICP Systems
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TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
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Protect your hearing
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Angle the phone for easier viewing
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CUSTOMIZING YOUR PHONE
Ringer Control
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Speaker Volume Control
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Display Contrast Control
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Feature Keys
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Language Change
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MAKING AND ANSWERING CALLS
Make a call
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Answer a call
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Redial
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Redial - Saved Number
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Speed Call Keys
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Auto-Answer
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CALL HANDLING
Hold
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Call Forward
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Messaging - Advisory
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USING ADVANCED FEATURES
Account Codes
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