Mitel 5005 User manual

USER GUIDE
MITEL NETWORKSMITEL NETWORKS
IP Phone
5005

3300 ICP - 7.0

-i-
Contents
ABOUT THE 5005 IP PHONE 1
Telephone Status Indicators 2
Line Keys 3
Tips for Your Comfort and Safety 3
For Users on Resilient 3300 ICP Systems 4
USING YOUR PHONE 4
Adjusting the ringer volume 4
Adjusting the handset receiver volume 4
Adjusting display contrast 4
Programming the Feature Keys 4
Desktop Stand 5
MAKING AND ANSWERING CALLS 6
Making a Call 6
Answering a Call 6
Redial 6
Redial - Saved Number 7
Auto-Answer 7
Speed Call 7

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CALL HANDLING 8
Cancel 8
Hold 8
Call Transfer 9
Conference Calls 9
Swap 10
Messaging 10
Callback 11
Callback - Cancel 11
Callback - Cancel All 11
Call Forward 12
Call Forward - Remote 13
Call Forward - End Chaining 14
Call Forward - Override 14
USING OTHER FEATURES 14
Attendant Call Hold - Remote Retrieve 14
Call Pickup 15
Call Park 16
Camp-on 17
Directory 18
Do Not Disturb 19
Override 19
Paging 19
Direct Paging 20
Hot Desking 21
Tag Call 22

-1-
ABOUT THE 5005 IP PHONE
The Mitel Networks 5005 IP Phone is a digital telephone that connects
directly to a 10/100BaseT Ethernet network. It is supported by the Mitel
Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and
later software.
Note: The 5005 IP phone is not suitable for direct connection to ANY public
telephone network. Connect the phone to a LAN that is attached to a Mitel-
manufactured ICP system only.
The Mitel Networks 5005 IP phone has two fixed-function keys ( HOLD and
CANCEL ) and twenty programmable keys with built-in status indicators
along with a Volume Up/Down key and a standard numeric keypad.
The six bottom-most programmable feature keys will automatically be
assigned the REDIAL, CALL ME BACK, MESSAGE, CALL FORWARD,
DIRECTORY and TRANS/CONF features automatically and the top-left
programmable feature key will automatically be assigned as the primary
LINE key.

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1. Handset
2. Speaker
3. Message Waiting Indicator
4. Display Screen
5. Programmable Feature Keys
6. Numeric Keypad
7. Volume Control
8. Cancel Key
9. Hold Key
Telephone Status Indicators
Situation: The message waiting indicator is:
Line is idle Off
Line is ringing Flashing rapidly
Message waiting/Voicemail Flashing slowly

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Line Keys
The top-left programmable feature key on your set will automatically be
programmed as a LINE key (referred to as either an 'intercom' or 'Prime
Line' key). Additional pro
g
rammable keys can be set up to access other lines
so that you can answer or make calls on multiple lines. Programmable keys
designated as LINE keys will indicate the status of a line with the key light
as follows:
To make a call using a line other than the primary one assigned to the
set:
1. Lift the handset.
2. Press a line key that has been programmed to use another extension.
3. Dial the number.
Note: Refer to Making and Answering Calls for further information.
Tips for Your Comfort and Safety
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver.
Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
Key Status Explanation
Lit The line is in use.
Unlit The line is idle (or free).
Flashing with ringing cadence. An external call is ringing on this line.
Flashing with held cadence. A call on this line is currently on hold.

-4-
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
but the keys and features on your phone stop working. The keys and most
features begin working again after you hang up. Normal operation resumes
when your phone switches back to the primary system. If your phone is idle
and switched to the secondary system, you'll see a flashing rectangle on the
display. The rectangle remains until the switch to the primary system is
complete.
USING YOUR PHONE
Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
zPress the Volume control button.
Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the
handset:
zPress the Volume control button.
Adjusting display contrast
To adjust the contrast level of the display screen while the phone is
not in use::
zPress the Volume control button.
Programming the Feature Keys
Programming the feature keys on your 5005 IP phone is done on your
computer using the Desktop Tool to access the 3300 ICP on your network.
Features such as speed dial keys, programming key definitions and Call
Forwarding must be all programmed using the Desktop Tool.
For more information on usin
g
the Desktop Tool, please contact your System
Administrator.

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Desktop Stand
To tilt the 5005 IP phone towards you, it can be mounted on a stand as
illustrated below.

-6-
MAKING AND ANSWERING CALLS
Making a Call
To make a call using the handset:
1. Lift the handset.
2. Dial the number.
Note: To use a line other than the primary one assigned to the set, press
one of the Line keys before you dial the number.
To make a call using a Speed Call key:
zLift the handset.
zPress the Speed Call key to dial a pre-programmed number.
Note: Speed Call keys must be programmed using the Desktop Tool as
described in Programming the Feature Keys. Speed Call keys may be used
either for telephone numbers or to send a multi-digit password during a call.
Answering a Call
To answer a call:
zLift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
Note: You can not redial a call that was made usin
g
a pro
g
rammable feature
key. You can also save the last number that you manually dialed in the
phone's memory so that it can be quickly redialed.

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Redial - Saved Number
To save the last number that you manually dialed:
1. Lift handset.
2. Dial **79.
To Redial a saved number:
1. Lift handset.
2. Dial *6*.
Auto-Answer
Auto-Answer lets you answer calls without lifting the handset. When a call
arrives, you hear a short ring, followed by the caller's voice.
To enable or disable Auto-Answer:
zPress the programmable key assigned to the Auto-Answer feature.
To answer a call while on Auto-Answer:
zLift the handset.
Speed Call
You may use Speed Call keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press the key programmed for the Speed Call number you wish to dial.
To use a stored Speed Call number during a call:
zPress the key pro
g
rammed with the Speed Call number you wish to send.
Note: Speed call numbers are stored as described in Programming the
Feature Keys.

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CALL HANDLING
Cancel
The Cancel key is a fixed-function key that allows you to cancel the current
operation and return to a dial tone. Pressing this key is equivalent to
replacing your handset and lifting it up again. When this key is pressed
during programming, you are returned to the previous programming step.
Pressing the Cancel key will reconnect the user to the original active call if
the user is in the middle of a Transfer.
Hold
To place a call on Hold:
zPress HOLD and replace the handset in the cradle.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the LINE key to retrieve the call.
Note: A call placed on hold in this manner is held under the primary line
assigned to the set. This type of hold is a 'System Hold' as any other
extension can pick up this held call if they have a DSS/BLF key
programmed for the initial holding extension.

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Call Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To retrieve the call, press the switchhook and dial *1.
To cancel a Transfer before the third party has been connected:
zPress the CANCEL key to be reconnected to the original call.
Conference Calls
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.

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Swap
Swap allows you to alternate between two calls by pressing a key. Each call
is kept private as neither person can overhear your conversation with the
other.
To use the Swap feature to alternate between calls:
1. Make or answer a call, consult and then press the SWAP key to place
that call on hold.
2. While the first call is on hold, make or answer a second call.
3. Press the programmable key assigned to the SWAP feature to alternate
back and forth between the two calls.
4. Press
Note: This feature may only be available on this set provided that Exclusive
Hold has already been activated. Consult your System Administrator for
more information.
Messaging
If the messa
g
e indicator is flashin
g
slowly while the phone is not rin
g
in
g
, this
indicates that you have a message or voicemail.
The response to a message indication changes depending on whether the
caller wants you to call back or if they have left a voice message.
Note: For voicemail to work properly with the 5005 IP phone, Call Forward
must be activated on the set. See Call Forwarding for more information.
To respond to a message indication:
1. Lift the handset.
2. Press MESSAGE.
If the caller has left a voice message, the phone will automatically call
the voicemail system.
OR
If the caller has activated your message indicator instead of leaving a
voice message, the phone will automatically call their number.

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Callback
To leave a callback message at another extension:
zWhile listening to ringing or busy tone, press the CALL ME BACK key.
The called extension user is informed of the message waiting indication by
their Message Indicator flashing and the display screen showing
"MESSAGE WAITING".
Callback - Cancel
To cancel a callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called extension.
4. Hang up.
Callback - Cancel All
To cancel all callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.

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Call Forward
Incoming internal and external calls presented at your extension can be
forwarded in the following ways:
zCall Forward All - forwards all your calls to another destination (extension
or external number) without first presenting the calls at your extension.
zCall Forward No Answer - forwards your calls to another destination when
you are busy on another call or away from your desk.
zCall Forward Busy - forwards your calls to another destination when you
are busy on another call or away from your desk.
Each type of forwardin
g
can be assi
g
ned to one of the pro
g
rammable feature
keys and invoked by pressing that key, or by dialing the appropriate feature
access code.
You can also forward your calls to voicemail, if available. The extension
number of the voicemail system is 555.
To program and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
To redirect all calls without ringing your phone first, dial *8.
To redirect all calls when your telephone is busy, dial **70.
To redirect internal calls when your telephone is busy, dial 63.
To redirect external calls when your telephone is busy, dial 62.
To redirect all calls when you don't answer, dial **71.
To redirect internal calls when you don't answer, dial 65.
To redirect external calls when you don't answer, dial 66.
3. Dial the destination number.
4. Hang up.

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To cancel individual Call Forward types:
1. Lift the handset.
2. Do one of the following:
To cancel the redirect of all calls, dial #8.
To cancel the redirect of calls when your telephone is busy, dial
**72.
To cancel the redirect of calls when you don't answer, dial **74.
3. Hang up.
To cancel all Call Forward types:
1. Lift the handset.
2. Dial ##8.
3. Hang up.
Call Forward - Remote
To forward calls from a remote extension to your current location:
1. Lift the handset.
2. Dial **8.
3. Dial the extension of the remote extension.
4. Hang up.
To cancel Call Forward - Remote from the extension that set the
remote forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote extension.
4. Hang up.
To cancel Call Forward - Remote from the extension that was
forwarded:
1. Lift the handset.
2. Dial #8.
3. Hang up.

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Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.
Call Forward - Override
To override Call Forward and ring a extension:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
USING OTHER FEATURES
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the digits announced by the attendant.

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Call Pickup
To answer a call that is ringing at another extension in your Pickup
Group:
1. Lift the handset.
2. Press the DIALED CALL PICKUP feature key or dial *6.
To answer a call that is ringing at a extension not in your Pickup
Group:
1. Lift the handset.
2. Press the DIRECTED CALL PICKUP feature key or dial **6.
3. Dial the number of the ringing extension.

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Call Park
The Call Park feature allows you to place a call in a special hold state. You,
or someone else, can then retrieve the call from any extension in the
system.
After parking the call, the system can automatically connect you to paging
equipment so that you can announce the call to the requested party.
To park an active call:
1. Do one of the following:
Press the Call Park feature key (must be programmed)
Press TRANS/CONF, and then dial *7#.
The display shows PARKED@, followed by the park destination and
parking spot index (if applicable). Example: PARKED@ 1234 @ 02.
2. Dial the directory number on which to park the call (not required if the
number is programmed to the Call Park feature key).
3. To inform a user that a parked call is waiting, do one of the following:
If automatic paging is enabled, announce the call and the park
retrieve digits shown on the display.
If automatic paging is disabled, dial **9, followed by the Pa
g
in
g
zone
number (if required). Then, announce the call and park retrieve digits
shown on the display.
To retrieve a parked call:
1. Do one of the following:
Dial *8#.
Press the Call Park - Retrieve feature key (must be programmed).
2. Dial the directory number on which the call is parked (not required if the
number is programmed to the Call Park feature key).
3. If there are multiple calls parked on the number, dial the two-digit index
number to retrieve a specific call, or # to retrieve the lon
g
est parked call.