Mitel 5005 User manual

USER GUIDE
MITEL NETWORKSMITEL NETWORKS
IP Phone
5005

3300 ICP - 7.0

-i-
Contents
ABOUT THE 5005 IP PHONE 1
Telephone Status Indicators 2
Line Keys 3
Tips for Your Comfort and Safety 3
For Users on Resilient 3300 ICP Systems 4
USING YOUR PHONE 4
Adjusting the ringer volume 4
Adjusting the handset receiver volume 4
Adjusting display contrast 4
Programming the Feature Keys 4
Desktop Stand 5
MAKING AND ANSWERING CALLS 6
Making a Call 6
Answering a Call 6
Redial 6
Redial - Saved Number 7
Auto-Answer 7
Speed Call 7

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CALL HANDLING 8
Cancel 8
Hold 8
Call Transfer 9
Conference Calls 9
Swap 10
Messaging 10
Callback 11
Callback - Cancel 11
Callback - Cancel All 11
Call Forward 12
Call Forward - Remote 13
Call Forward - End Chaining 14
Call Forward - Override 14
USING OTHER FEATURES 14
Attendant Call Hold - Remote Retrieve 14
Call Pickup 15
Call Park 16
Camp-on 17
Directory 18
Do Not Disturb 19
Override 19
Paging 19
Direct Paging 20
Hot Desking 21
Tag Call 22

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ABOUT THE 5005 IP PHONE
The Mitel Networks 5005 IP Phone is a digital telephone that connects
directly to a 10/100BaseT Ethernet network. It is supported by the Mitel
Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and
later software.
Note: The 5005 IP phone is not suitable for direct connection to ANY public
telephone network. Connect the phone to a LAN that is attached to a Mitel-
manufactured ICP system only.
The Mitel Networks 5005 IP phone has two fixed-function keys ( HOLD and
CANCEL ) and twenty programmable keys with built-in status indicators
along with a Volume Up/Down key and a standard numeric keypad.
The six bottom-most programmable feature keys will automatically be
assigned the REDIAL, CALL ME BACK, MESSAGE, CALL FORWARD,
DIRECTORY and TRANS/CONF features automatically and the top-left
programmable feature key will automatically be assigned as the primary
LINE key.

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1. Handset
2. Speaker
3. Message Waiting Indicator
4. Display Screen
5. Programmable Feature Keys
6. Numeric Keypad
7. Volume Control
8. Cancel Key
9. Hold Key
Telephone Status Indicators
Situation: The message waiting indicator is:
Line is idle Off
Line is ringing Flashing rapidly
Message waiting/Voicemail Flashing slowly

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Line Keys
The top-left programmable feature key on your set will automatically be
programmed as a LINE key (referred to as either an 'intercom' or 'Prime
Line' key). Additional pro
g
rammable keys can be set up to access other lines
so that you can answer or make calls on multiple lines. Programmable keys
designated as LINE keys will indicate the status of a line with the key light
as follows:
To make a call using a line other than the primary one assigned to the
set:
1. Lift the handset.
2. Press a line key that has been programmed to use another extension.
3. Dial the number.
Note: Refer to Making and Answering Calls for further information.
Tips for Your Comfort and Safety
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver.
Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
Key Status Explanation
Lit The line is in use.
Unlit The line is idle (or free).
Flashing with ringing cadence. An external call is ringing on this line.
Flashing with held cadence. A call on this line is currently on hold.

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For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
but the keys and features on your phone stop working. The keys and most
features begin working again after you hang up. Normal operation resumes
when your phone switches back to the primary system. If your phone is idle
and switched to the secondary system, you'll see a flashing rectangle on the
display. The rectangle remains until the switch to the primary system is
complete.
USING YOUR PHONE
Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
zPress the Volume control button.
Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the
handset:
zPress the Volume control button.
Adjusting display contrast
To adjust the contrast level of the display screen while the phone is
not in use::
zPress the Volume control button.
Programming the Feature Keys
Programming the feature keys on your 5005 IP phone is done on your
computer using the Desktop Tool to access the 3300 ICP on your network.
Features such as speed dial keys, programming key definitions and Call
Forwarding must be all programmed using the Desktop Tool.
For more information on usin
g
the Desktop Tool, please contact your System
Administrator.

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Desktop Stand
To tilt the 5005 IP phone towards you, it can be mounted on a stand as
illustrated below.

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MAKING AND ANSWERING CALLS
Making a Call
To make a call using the handset:
1. Lift the handset.
2. Dial the number.
Note: To use a line other than the primary one assigned to the set, press
one of the Line keys before you dial the number.
To make a call using a Speed Call key:
zLift the handset.
zPress the Speed Call key to dial a pre-programmed number.
Note: Speed Call keys must be programmed using the Desktop Tool as
described in Programming the Feature Keys. Speed Call keys may be used
either for telephone numbers or to send a multi-digit password during a call.
Answering a Call
To answer a call:
zLift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
Note: You can not redial a call that was made usin
g
a pro
g
rammable feature
key. You can also save the last number that you manually dialed in the
phone's memory so that it can be quickly redialed.