Mitel OfficeConnect 5212 User manual

SIP USER and ADMINISTRATOR GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is
not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for
any errors or omissions in this document. Revisions of this document or new editions of it
may be issued to incorporate such changes.
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Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.

Table of Contents
TABLE OF CONTENTS
GETTING STARTED................................................................................................. 1
SIP User Accounts and Passwords ..................................................................................... 1
SIP Administrative Mode ..................................................................................................... 1
About Your SIP Phone......................................................................................................... 1
Elements of Your Phone ................................................................................................................. 3
Call Encryption Indicator ................................................................................................................. 4
Accessories for Your Phone ................................................................................................ 4
Headsets ......................................................................................................................................... 4
Conference Units (5224 IP Phone only).......................................................................................... 4
Supporting Documentation .................................................................................................. 4
Accessing the Web Configuration Tool Online Help ....................................................................... 4
Accessing Other Documentation..................................................................................................... 5
CUSTOMIZING YOUR PHONE................................................................................. 6
Superkey Menu Interface..................................................................................................... 6
Web Configuration Tool ....................................................................................................... 6
Web Configuration Tool Accounts and Passwords......................................................................... 6
Accessing the Web Configuration Tool........................................................................................... 7
Display-Assisted Feature Selection ..................................................................................... 7
Selecting Menu Options .................................................................................................................. 7
Entering Numbers and Letters ........................................................................................................ 7
Ringer Volume Control ........................................................................................................9
Ringer Pitch Control............................................................................................................. 9
Handset Volume Control...................................................................................................... 9
Speaker Volume Control...................................................................................................... 9
Display Contrast Control.................................................................................................... 10
Display Language .............................................................................................................. 10
Personal Keys.................................................................................................................... 10
View Speed Dial Key Programming .............................................................................................. 11
Program a Speed Dial Key............................................................................................................ 11
Programming Features in Speed Dial Keys.......................................................................12
Delete a Speed Dial Key ............................................................................................................... 12
MAKING AND ANSWERING CALLS ..................................................................... 13
Making Calls ...................................................................................................................... 13
Dial by Number.............................................................................................................................. 13
Dial by Name (5224 IP Phone only).............................................................................................. 13
Dial by SIP URL or IP Address (5224 IP Phone only) .................................................................. 13
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5212 and 5224 IP Phone SIP User and Administrator Guide
Dial by Phone Book Entry ............................................................................................................. 14
Dial by Call Logs Entry.................................................................................................................. 14
Redial ............................................................................................................................................ 14
Answering Calls .................................................................................................................14
Answer a Call ................................................................................................................................ 14
Auto Answer .................................................................................................................................. 15
Answer a Call Waiting ................................................................................................................... 15
Calling and Called Party Display................................................................................................... 15
CALL HANDLING ................................................................................................... 16
Hold ................................................................................................................................... 16
Hold a Call..................................................................................................................................... 16
Retrieve a Call from Hold .............................................................................................................. 16
Change On-Hold Settings ............................................................................................................. 16
Call Forward ...................................................................................................................... 16
Program Call Forward ................................................................................................................... 17
Enable/Disable Call Forward......................................................................................................... 17
Call Transfer ...................................................................................................................... 17
Transfer a Call to an Unconnected Third Party............................................................................. 18
Transfer a Call to a Third Party Already on Hold .......................................................................... 18
Conference Call (Three-Way)............................................................................................ 18
Add a Third Party to a Call in Progress.........................................................................................18
Add a Party On Hold to a Call in Progress.................................................................................... 19
Leave a Conference Call............................................................................................................... 19
Messages - Advisory ......................................................................................................... 19
Create an Advisory Message ........................................................................................................ 19
Enable/Disable your Advisory Message........................................................................................ 19
Messaging – Voice Mail..................................................................................................... 20
Access your Voice Mail Messages................................................................................................ 20
USING ADVANCED FEATURES............................................................................ 21
Do Not Disturb ................................................................................................................... 21
Enable/Disable Do Not Disturb ..................................................................................................... 21
Call Logs............................................................................................................................ 21
View a Call Log Entry.................................................................................................................... 22
Delete a Call Log Entry ................................................................................................................. 22
Call a Call Logs Entry.................................................................................................................... 22
Call Forking........................................................................................................................ 22
Handset, Handsfree and Headset Modes.......................................................................... 23
Switch between Handset and Handsfree ...................................................................................... 23
Switch between Handset and Headset ......................................................................................... 23
Switch between Headset and Handsfree ...................................................................................... 23
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Table of Contents
Muting a Call...................................................................................................................... 23
Phone Book ....................................................................................................................... 24
Create a Phone Book Entry .......................................................................................................... 24
Modify a Phone Book Entry........................................................................................................... 24
Delete a Phone Book Entry........................................................................................................... 25
Call a Phone Book Entry ............................................................................................................... 25
Shared Lines and Keys...................................................................................................... 25
RSS (Web) Feed ............................................................................................................... 26
Enable/Disable RSS Feed............................................................................................................. 26
Time and Date ...................................................................................................................27
Change the Time and Date ........................................................................................................... 27
ADMINISTRATOR TOOLS ..................................................................................... 28
SIP Administrator Phone Passwords................................................................................. 28
Change Phone Passwords............................................................................................................ 28
SIP User Accounts............................................................................................................. 28
Configure/Modify a SIP User account ........................................................................................... 28
View a User Name ........................................................................................................................ 29
Device Parameters ............................................................................................................ 29
Protocols............................................................................................................................ 29
Enable/Disable Protocols .............................................................................................................. 29
SRTP Call Encryption Indicator..................................................................................................... 30
Viewing/Modifying the Network Settings............................................................................30
View the IP and MAC Addresses .................................................................................................. 30
Modifying Network Settings........................................................................................................... 30
Upgrade the Phone’s Firmware ......................................................................................... 31
View the Firmware Version ........................................................................................................... 31
Upgrading the Firmware................................................................................................................ 31
Automating Firmware Upgrades ................................................................................................... 32
Using SIP Enhanced Mode................................................................................................ 32
Voice Mail .......................................................................................................................... 33
Configuring Voice Mail .................................................................................................................. 33
Adjust Daylight Savings ..................................................................................................... 33
Configuration Files.............................................................................................................33
Hot Line ............................................................................................................................. 34
Media Configuration........................................................................................................... 34
Main Program and Boot Program Configuration Options .................................................. 34
Global RSS Feed............................................................................................................... 34
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5212 and 5224 IP Phone SIP User and Administrator Guide
SPECIFICATIONS................................................................................................... 35
GLOSSARY............................................................................................................. 35
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Getting Started
Getting Started
In SIP mode, the Mitel™ 5212 and 5224 IP Phones manage their own call states and
features. SIP uses the Internet to connect your phone to other SIP phones. To make a call
you can dial by SIP URL or by IP address. You can also make calls to phones on the Public
Switched Telephone Network (PSTN), or “regular”, phone network. If you have an account
with a SIP Service Provider, you can also dial by a user ID (Identification) name or extension
number.
In SIP Enhanced mode, your 5212 or 5224 IP Phone becomes a dedicated SIP phone with
advanced features like shared lines: Bridged Line Appearances (BLA) in Sylantro
environments and Shared Call Appearances (SCA) in Broadsoft environments. For more
information about SIP Enhanced mode, refer to Administrator Tools on page 32. For
information on how to program and change features on your SIP-supported phone, refer to
this guide and to the Web Configuration Tool online Help (see Supporting Documentation on
page 4).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators.
You need a SIP User account in order to
•Register your phone with your SIP Service Provider
•Make calls by dialing a user ID name or extension number
•Access the Web Configuration Tool
If you do not have a SIP user account, you can use your phone with limited access to some
SIP features and functionality (for example, you will not be able to dial by user ID name or
extension number, or to access the Web Configuration Tool).
SIP Administrative Mode
Administrators need an administrator user account and password to
•Modify network configuration settings and SIP Service Provider information
•Access SIP setting menus through the phone’s Superkey menu interface and Web
Configuration Tool.
See Administrator Tools on page 28 for more information.
About Your SIP Phone
The 5212 and 5224 IP Phones have eight fixed-function keys and two arrow keys. The 5212
offers 12 personal keys, and the 5224 offers 24 personal keys for one-touch access to
features. The 5212 and 5224 IP Phones offer display-assisted selection of features, on-hook
dialing, handsfree speakerphone capability, and a large Ring/Message Indicator.
For more key and feature information, see Elements of Your Phone on page 3.
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5212 and 5224 IP Phone SIP User and Administrator Guide
Figure 1: 5224 IP Phone
Figure 2: 5212 IP Phone
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Getting Started
Elements of Your Phone
Each element is numbered according to the call-outs (e.g. ) in Figure 1 and Figure 2 on
page 2. The 5212 IP Phone does not have softkeys.
Element Function
Display Two-line, 20-character liquid crystal display (LCD) viewing area for
selecting and using phone features, accessing your voice mail, and
identifying callers.
Superkey menu options appear on the display screen.
The stand built into your phone tilts to give you a better view of the display.
To adjust the angle of the phone, refer to the Installation Guide shipped
with your phone.
Softkeys (5224 IP Phone
only)
Context-sensitive softkeys enable you to easily view and select features.
Ring and Message
Indicator
Flashes to signal incoming calls and to indicate a message waiting in your
voice mailbox.
The indicator is ON solid while the phone reboots.
Volume, Speaker and
Mute Controls
(UP) and (DOWN) arrow keys control display contrast and
volume levels for the ringer, handset, and handsfree speakers.
Arrows keys also allow you to change character (letter) input from upper or
lower case and vice versa.
(MUTE) toggles the microphone off and on. When it is ON, the
microphone is OFF and your party cannot hear you.
(SPEAKER) puts the phone in Handsfree operation.
Fixed-Function Keys •(SUPERKEY): provides access to the phone's menus.
•(CANCEL): ends a call, and eliminates any input and returns to
the previous menu level during phone programming.
•(REDIAL): calls the last-dialed number, name, SIP URL, or IP
address.
•(HOLD): places the current call on hold.
•(TRANS/CONF): initiates a call transfer or establishes a three-
party conference call.
•(MESSAGE): accesses your voice mailbox (optional).
Keypad Use for dialing. On the 5212 IP Phone, use the keys Σ, 0and # to select
corresponding menu options shown on the display.
Programmable Personal
Keys and Designation Card
Provide one-touch access to Speed Dial, Shared Lines, Call Logs,
Headset, Phonebook, Do Not Disturb, and Advisory Message features..
See Personal Keys on page 10.
Designation Card
Write the name (contact, feature, or line) of the Personal keys that you
program on the designation card (use the side of the card with the
textboxes provided).
Use the slot behind the plastic cover at the bottom of the phone to
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5212 and 5224 IP Phone SIP User and Administrator Guide
Element Function
remove/insert the designation card.
Speaker Transmits audio during a Handsfree call.
Handset Used for handset calls.
Call Encryption Indicator
The 5212 and 5224 IP Phones automatically provide Secure Real-time Transport Protocol
(SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured
call” icon (closed padlock) appears on the display for encrypted calls, and for conference
calls in which all connected parties support SRTP. An “unsecured call” icon (open padlock)
appears on the display when the call connection is not secured (the connected party or
parties do not support SRTP encryption). For an icon to appear, SRTP must be enabled.
Your Administrator enables SRTP on your phone.
Note: The padlock icon appears only when you are speaking to a party; it does not appear if
you receive a busy signal.
Accessories for Your Phone
Headsets
The 5212 and 5224 IP Phones support a Mitel-approved headset with a Feature Control
Switch. Install the headset only in the dedicated headset jack on the back of the phone.
Installation disables your handset microphone. Disconnecting the headset at the jack or at
the quick-disconnect plug restores handset operation. If handset operation is required for an
extended period of time, press the Headset key to return the phone to handset mode.
Conference Units (5224 IP Phone only)
Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5224 IP Phone. For
more information on the conference unit, refer to the 5310 IP Boardroom Conference Unit
documentation (see Supporting Documentation on page 4) or contact your Administrator.
Supporting Documentation
Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration
Tool on page 7).
2. Scroll to the bottom of the page.
3. In the left pane, click Help under Support. The Help page opens, presenting links to this
guide and the User Web Configuration Tool online Help.
Note: If you have administrative privileges, you will have access to both the User and the
Administrator Web Configuration Tool online Help systems.
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Getting Started
Accessing Other Documentation
To access other Mitel phone and peripheral documentation:
1. In your browser, go to www.mitel.com
2. Move your mouse pointer over Support, and then select Documentation Library.
3. From the drop-down list, select User Guides.
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5212 and 5224 IP Phone SIP User and Administrator Guide
Customizing Your Phone
To customize and use your phone features, use either of the following two interfaces:
•Superkey Menu Interface
•Web
Configuration Tool
Superkey Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s Superkey
menu interface provides access to additional features.
To access the Superkey menu interface, press the blue (SUPERKEY).
Web Configuration Tool
The Web Configuration Tool is an optional tool that you can use in addition to your phone to
make calls and to personalize and modify your phone settings.
With a SIP user account, you can access the Web Configuration from any personal computer
(PC) connected to the Internet and running a web browser that is either
•Netscape Navigator 4.8 or later
•Internet Explorer 4 or later
•Any other equivalent browser.
Note: If your network is protected by a firewall, you may not be able to access your phone
using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a SIP User or SIP Administrator account to access the tool. Your
account determines the type of web configuration pages you can access when you log in.
Your Administrator may change the default user name and password settings. If necessary,
obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Names and Passwords
Default User Name Default Password
(5212 IP Phone) Default Password (5224 IP Phone)
User user hello hello
Note: For Administrator default user name and password, see Administrator Tools on page
28.
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Customizing Your Phone
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone, do the following to obtain your phone’s IP address:
•Press (SUPERKEY).
•Press
the Line 1 (Prime Line) key. Your phone’s IP address appears.
•Write down the IP address, and then press (SUPERKEY) to return to the default
display.
2. On your PC, launch your browser.
3. In your browser’s URLor Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
4. In the appropriate fields, enter your Web Configuration Tool user name and password.
5. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 28 for administrative
options.
Note: If you need help programming features, access the Web Configuration Tool online
Help (see Accessing the Web Configuration Tool Online Help on page 4).
Display-Assisted Feature Selection
Selecting Menu Options
On a 5212 IP Phone, press Σ, 0and # on the keypad to select menu items on the display. For
example, if options Σ=YES 0=DEFAULT #=NO appear and you want to select YES, press Σ.
On a 5224 IP Phone, press the softkeys to select menu items on the display.
Entering Numbers and Letters
5212 IP Phone
On the 5212 IP Phone, use the keypad to enter
•Extension
numbers
•Phone numbers (PSTN numbers).
Note: When you are dialing an extension or phone number on a 5212 IP Phone (only), do
not press the Σand # keys. Press # to call the dialed number. Press Σto delete the
last-entered digit.
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5212 and 5224 IP Phone SIP User and Administrator Guide
5224 IP Phone
Depending on the context, the 5224 IP Phone’s keypad allows you to enter only numbers, or
numbers, letters, and some special characters. On the 5224 IP Phone, you can dial
•Extension
numbers
•Phone numbers (PSTN numbers)
•IP
addresses
•SIP
URLs
•User ID names.
Letters correspond to those on the keypad, and characters to the table below. A flashing
cursor indicates the position of the character you are entering. The cursor automatically
advances after one second, or if you press a different keypad key.
To enter letters and special characters:
•Rapidly press the appropriate number key until the desired character appears on the
display.
To enter an uppercase letter:
•Press (UP) before entering the letter. Press (DOWN) to return to lowercase
mode.
To delete the character last entered:
•Press
the <−−− softkey.
Table 2: Letter and Character Entry
Press
Dial Pad
Key Once Twice 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times
1 1 space ? ! ~ |
2 2 a b c
3 3 d e f
4 4 g h i
5 5 j k l
6 6 m n o
7 7 p q r s
8 8 t u v
9 9 w x y z
0 0 + & % $ \ “
* * . = : / ; , – _
# # @ ( ) [ ] < >
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Customizing Your Phone
Ringer Volume Control
To adjust the ringer volume while your phone is ringing:
•Press (UP) or (DOWN).
To adjust the ringer volume on your phone while your phone is idle:
1. Press (SUPERKEY), and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press ▼until RINGER SOUNDS? appears.
3. Press OK. SET RINGER VOLUME? appears.
4. Press YES. The phone rings.
5. Press (UP) or (DOWN) to adjust the volume to the desired level, and then press
SAVE. SET RINGER VOLUME? appears.
6. Press NO. SET RINGER PITCH? appears.
7. Do one of the following:
•To return to the main menu, press NO.
•To return to the default display, press (SUPERKEY).
Ringer Pitch Control
To adjust the ringer pitch on your phone:
1. Press (SUPERKEY), and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press ▼until RINGER SOUNDS? appears.
3. Press OK, and then press NO until SET RINGER PITCH? appears.
4. Press YES. The phone rings.
5. Press (UP) or (DOWN) to adjust the pitch to the desired level, and then press
SAVE. SET RINGER PITCH? appears.
6. Do one of the following:
•To return to the main menu, press NO.
•To return to the default display, press (SUPERKEY).
Handset Volume Control
To adjust the handset receiver volume when you are using the handset:
•Press (UP) or (DOWN).
Speaker Volume Control
To adjust the speaker volume when on a handsfree call:
•Press (UP) or (DOWN).
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5212 and 5224 IP Phone SIP User and Administrator Guide
Display Contrast Control
To adjust the display contrast of your phone:
•Press (UP) or (DOWN) while the phone is idle.
Note: If your phone loses power, the settings will return to the default settings.
Display Language
To set the display language:
1. Press (SUPERKEY), then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press ▼until LANGUAGE? appears.
3. Press OK, and then press NO until the desired language appears.
4. Once the desired language appears, press YES. LANGUAGE? appears on the display.
5. Do one of the following:
•To return to the main menu, press EXIT.
•To return to the default display, press (SUPERKEY).
Personal Keys
Personal keys provide one-touch access to the following features:
•Speed
Dial
•Shared Lines
•Line Keys (Administrator only)
•Call
Logs
•Phonebook
•Forwarding
•Do Not Disturb
•Advisory Message
•PC Application (if applicable)
•Headset
on/off
•RSS Feed (Web Feed)
You can program any Personal key that isn’t a prime line key. For example, you can program
a Speed Dial key for one-touch dialing. You can also view, modify, or delete the information
programmed on any Personal key except Line 1 and Line 2.
Note: You cannot change your Personal keys settings while on a call.
For key programming settings, instructions, and phone layouts, refer to the About the Key
Programming Page topic in the Advanced Features section of the Web Configuration tool
online help. Also see Using Advanced Features on page 21.
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Customizing Your Phone
For information about programming shared line keys, see Shared Lines and Keys on page
25.
Line Keys
Line keys allow you to make and answer calls according to line or caller information. The
5224 IP Phone has four Line keys. The 5212 IP Phone has two Line keys. If one line is busy,
incoming calls are received on the next available Line key. Each phone has a pre-assigned
prime line (Line 1) key.
Pre-assigned Personal Keys
Your SIP phone has the following pre-assigned personal keys that cannot be changed:
Pre-assigned Value Key Location
(Count from the bottom to top on the 5212 IP Phone, and from the
bottom to top in the right row on the 5224 IP Phone)
Line Keys (1 = Prime Line) Key 1 - 4
Headset on/off Key 10
Advisory Message Key 11
Call Logs Key 12
View Speed Dial Key Programming
To view the current programming on a Personal key:
1. Press (SUPERKEY), and then press >> until PROGRAM MEMORY KEYS? appears.
2. Press OK. SELECT A KEY appears.
3. Press a Personal key. If the key is programmed, the programming information appears.
If the key is not programmed, UNUSED KEY appears.
Program a Speed Dial Key
To program a Personal key as a Speed Dial key:
1. Press (SUPERKEY), and then press >> until PROGRAM MEMORY KEYS? appears.
2. Press OK. SELECT A KEY appears.
3. Press the Personal key you wish to program. The associated programming information
appears on the display. If the key is not programmed, UNUSED KEY appears.
4. Do one of the following:
•If the selected key is currently programmed, press DEL (on a 5212) or DELETE (on a
5224) or EDIT. ENTER NUMBER appears.
•If the selected key is currently programmed as a different feature key, press MDFY
TO SPEEDDIALKEY to modify the key to a Speed Dial key. ENTER NUMBER
appears.
•If the selected key is not currently programmed, press ADDNEW.ENTER NUMBER
appears.
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5212 and 5224 IP Phone SIP User and Administrator Guide
5. Do one of the following:
•If you want to enter a name, press NAME.
•(5224 IP Phone only) If you want to enter a SIP URL or an IP address, press URL.
Note: Press <−−− to delete characters.
6. Enter the destination information, and then press SAVE. KEY SAVED appears.
7. Press OK. PROGRAM MEMORY KEYS? appears.
8. Do one of the following:
•To program additional Speed Dials, press OK. SELECT A KEY appears.
•To return to the default display, press (SUPERKEY).
9. Write the feature name on the designation card (see Elements of Your Phone on page 3).
Note: If the number you are calling requires an intermediate Long Distance Carrier number to
be dialed before the phone number,you can program a Speed Dial number for the Carrier.
After pressing the Speed Dial number for the carrier, wait for connection to the Carrier. When
connected, press the Speed Dial number for the party you are calling to send the DTMF
(touchtone signals) to the Carrier.
Note: If the Speed Dial number you want to program requires pauses (for example, if you
normally dial a main number, wait for a prompt, and then dial an extension) you can program
them into a Speed Dial key by entering a comma to represent a one-second pause. For
example, to dial main number 592-2122 and then enter extension 111 after a 3-second
pause, program a Speed Dial number as follows: 5922122,,,111
Programming Features in Speed Dial Keys
For Sylantro and Broadworks deployments, you can program any feature access codes that
require additional user input as Speed Dial keys. To access the feature directly, simply enter
the feature access code (for example, *67) as the Speed Dial number. To access the feature
and then have the phone wait for your manual input, enter the feature access code followed
by a semi-colon (for example, *67; )
Delete a Speed Dial Key
To delete a Speed Dial key:
1. Press (SUPERKEY), and then press >> until PROGRAM MEMORY KEYS? appears.
2. Press OK. SELECT A KEY appears.
3. Press the Personal key whose programming you want to delete. The associated
programming appears.
4. Press DEL (on a 5212) or DELETE (on a 5224). DELETE ITEM? appears.
5. Press YES. UNUSED KEY appears.
6. Do one of the following:
•To return to the main menu, press EXIT.
•To return to the default display, press (SUPERKEY).
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Making and Answering Calls
Making and Answering Calls
Making Calls
You can make and receive calls using the handset, headset or handsfree speaker. You can
dial by extension number or phone number, user ID name (5224 IP Phone only), or SIP URL
or IP address (5224 IP Phone only). You can also dial a Call Logs or Phonebook entry.
If you are registered with a SIP Service Provider and want to dial a “regular” phone number,
your SIP Service Provider must provide access to the PSTN. To dial a SIP user name or
extension number, you must be registered with a SIP Service Provider. For more information,
contact your Administrator.
Dial by Number
1. Lift the handset (optional).
2. If you want to use a line other than Line 1, press a Line key.
3. Do one of the following:
•Dial the number.
•Press
a Speed Dial key.
•Press (REDIAL).
4. Press DIAL or # (the pound key).
Dial by Name (5224 IP Phone only)
To dial by a user ID name, you must be registered with a SIP Service Provider.
1. Lift the handset (optional).
2. Press NAME.
3. Enter the name of the party you want to call.
Note: If the name has more than 20 characters, only the last 20 characters appear on
the display.
4. Press DIAL or # (the pound key).
Dial by SIP URL or IP Address (5224 IP Phone only)
1. Lift the handset (optional).
2. Press URL, then enter the SIP URL or IP address of the party you want to call.
Note: If the SIP URL exceeds 20 characters, only the last 20 characters appear.
3. Press DIAL or # (the pound key).
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5212 and 5224 IP Phone SIP User and Administrator Guide
Dial by Phone Book Entry
1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears.
2. Press OK. PHONE BOOK <number of items> appears on the display.
3. Press (UP) and (DOWN) to navigate to the entry you want to call.
4. Press DIAL or # (the pound key).
5. Lift the handset (optional).
Note: To dial from your Phone Book using the Web Configuration Tool, access the tool’s
Phone Book page (see Accessing the Web Configuration Tool on page 4).
Dial by Call Logs Entry
1. Press (SUPERKEY), and then press >> until CALL LOGS? appears.
2. Press OK, and then press ▼to navigate to the desired log type (Missed Calls, Answered
Calls or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press (UP) and (DOWN) to navigate through the logged call entries.
5. Press DIAL or # (the pound key). The log is dialed and the phone returns to the default
display.
6. Lift the handset (optional).
Redial
1. Lift the handset (optional).
2. Press (REDIAL).
Note: Your phone will not remember the last-dialed number if power is lost.
Answering Calls
Incoming calls ring Line 1, if all lines are free, or the next available line. If all lines are busy
and Call Forward – Busy is not enabled (see Enable/Disable Call Forward on page 17),
callers hear a busy signal.
When the phone rings, the Ring/Message Indicator and the associated Line key flash, and
the name of the caller appears.
Answer a Call
To answer a call, do one of the following:
•For handset mode, lift the handset.
•For headset mode, press the Headset key, then press the flashing Line key.
•For handsfree mode, press (SPEAKER).
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