Mitel MiVOICE 5304 User manual

MiVoice Business
MiVOICE 5304 IP PHONE USER GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). Mitel makes no warranty of any kind with regards to this
material, including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. The information is subject to change without notice and should not be construed in any way as a
commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume
no responsibility for any errors or omissions in this document. Revisions of this document or new editions
of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's
Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks
Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited
without the express consent from Mitel. Please contact our legal department at [email protected] for
additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks.
© Copyright 2016, Mitel Networks Corporation
All rights reserved
MiVoice 5304 IP Phone User Guide
April 2016
IMPORTANT! THIS TELEPHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE
PUBLIC-SWITCHED TELEPHONE NETWORK. CONNECT THE TELEPHONE TO A MITEL
NETWORKS SYSTEM ONLY.
ii

Table of Contents
About Your Phone........................................................................................................ 1
Ring/Message indicators ...........................................................................................................2
Function Keys............................................................................................................................3
Feature Keys .............................................................................................................................3
Superkey....................................................................................................................................3
Selecting Menu Options.............................................................................................................4
About Feature Access Codes....................................................................................................4
For Users on Resilient 3300 ICP Systems ................................................................................4
Tips for Your Comfort and Safety................................................................................. 5
Don't cradle the handset!...........................................................................................................5
Protect your hearing ..................................................................................................................5
Customizing Your 5304 IP Phone ................................................................................ 6
Ringer Control............................................................................................................................6
Handset Receiver Volume Control ............................................................................................6
Speaker Volume Control............................................................................................................6
Display Contrast Control............................................................................................................6
Feature Keys .............................................................................................................................7
Language Change.....................................................................................................................7
Making and Answering Calls........................................................................................8
Make a call.................................................................................................................................8
Answer a call .............................................................................................................................8
Emergency Calls........................................................................................................................8
Phonebook ................................................................................................................................8
Redial ........................................................................................................................................9
Redial – Saved Number.............................................................................................................9
Speed Call Keys......................................................................................................................10
Speed Call – Personal.............................................................................................................10
iii

MiVoice 5304 IP Phone User Guide
Call Handling.............................................................................................................. 11
Hold .........................................................................................................................................11
Transfer ...................................................................................................................................11
Conference..............................................................................................................................11
Conference Split......................................................................................................................12
Swap........................................................................................................................................12
Call Forward ............................................................................................................................12
Call Forward - Remote (I'm Here)............................................................................................13
Call Forward - End Chaining....................................................................................................14
Call Forward - Override ...........................................................................................................14
Messaging - Advisory ..............................................................................................................15
Messaging - Cancel Callback..................................................................................................15
Messaging - Cancel All Callbacks ...........................................................................................15
Using Advanced Features.......................................................................................... 16
Account Codes ........................................................................................................................16
Attendant Call Hold - Remote Retrieve....................................................................................16
Call Park..................................................................................................................................16
Call Pickup...............................................................................................................................17
Campon...................................................................................................................................17
Do Not Disturb.........................................................................................................................18
Override...................................................................................................................................18
Paging .....................................................................................................................................18
Direct Paging...........................................................................................................................19
Group Paging / Meet Me Answer.............................................................................................19
Phone Lock..............................................................................................................................20
Music .......................................................................................................................................21
Trunk Flash..............................................................................................................................21
Record a Call...........................................................................................................................21
Hot Desking.............................................................................................................................22
Hot Desk Log-In...................................................................................................................................22
iv

Table of Contents
Hot Desk Log-Out................................................................................................................................22
Hot Desk Remote Logout ....................................................................................................................23
Tag Call ...................................................................................................................................23
Call History ..............................................................................................................................24
Night Answer ...........................................................................................................................25
Release ...................................................................................................................................25
Handoff - Personal Ring Groups..............................................................................................25
Group Presence.......................................................................................................................26
Feature Access Codes............................................................................................... 27
v

MiVoice 5304 IP Phone User Guide
vi

MiVoice 5304 IP Phone User Guide
About Your Phone
The Mitel®5304 IP Phone is a two-line, dual port telephone that provides voice communication
over an IP network. It has a back-lit liquid crystal display (LCD) screen. The 5304 IP Phone offers
8 programmable keys for one-touch feature access and one prime line key. The personal key on
the bottom is always your Prime Line.
The 5304 IP Phone supports Mitel Call Control (MiNet) protocols and session initiated protocols
(SIP).
5304 IP Phone
1

MiVoice 5304 IP Phone User Guide
Elements of Your Phone
Feature Function
1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area
that assists you in selecting and using phone features and identifying
callers. When you are using the Superkey feature, prompts and feature
information appear on the display screen.
2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
3) Speaker Provides sound for ringing and paging calls.
4) Programmable Keys Provides 8 keys that can be programmed as function or feature keys. Write
the name (speed call, feature) of the Personal keys programmed on the
designation card. Use the slot behind the plastic cover at the bottom of the
phone to remove/insert the designation card.
5) Line 2 key or
Programmable Key and LED Line 2 can be programmed as a secondary line or as a feature key that requires an indicator (See Feature Keys).
6) Line 1 key and LED The bottom personal key is always your Prime Line key.
7) Volume, Ringer, and
Contrast Controls (UP) and (DOWN) provide volume control for the ringer and
handset, and display contrast.
8) Keypad Use to dial.
9) Handset Use for handset calls.
Ring/Message indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
2

MiVoice 5304 IP Phone User Guide
Function Keys
Your system administrator can program the following function keys on a personal key (PK):
Hold
Redial
Cancel
Transfer/Conference
Message Waiting
Note: Certain features as documented in this guide will only work if the associated function
key has been programmed. For example, the Conference feature makes use of the
Transfer/Conference function key.
Feature Keys
Your system administrator can program the following features, although with the exception of the
Handoff feature they are not recommended unless they can be programmed on a key with an
indicator:
Music, Do Not Disturb, Message Waiting, Night Answer, Make Busy, Phone Lock, Handoff
Superkey
With a pre-programmed Superkey, you can use these features:
Phone Book
Advisory Messages
Call Forwarding
Personal
Keys
Ringer Adjust
Language
Handoff
Note: For Ringer Adjust and Language, the handset must be on the cradle.
3

MiVoice 5304 IP Phone User Guide
Selecting Menu Options
To select menu items on the display, press *, 0 and # on the keypad. For example, if options
*=YES 0=DEFAULT #=NO appear and you want to select YES, press *.
About Feature Access Codes
Use of some features requires dialing access codes. Ask your Administrator for a list of codes
you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that your phone is
switching to a secondary 3300 ICP system. The call continues but some of the keys and features
on your phone function differently. The keys and most features begin working normally again after
you hang up. Normal operation resumes when your phone switches back to the primary system.
If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the
display. The rectangle remains until the switch to the primary system is complete.
4