Mitel 6915 User manual

Mitel 6915 IP Phone
User Guide
Release 1.9
58016891 REV00
October 2023

Notices
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®).The information is subject to change without
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© Copyright 2023, Mitel Networks Corporation
All rights reserved

Contents
1 WHAT’S NEW.........................................................................................1
2 Welcome.................................................................................................2
2.1 About this guide........................................................................................................................... 2
2.2 Supporting documentation........................................................................................................... 2
2.3 Phone features............................................................................................................................. 3
2.4 Installation and setup...................................................................................................................4
2.5 Tips for your comfort and safety..................................................................................................4
2.5.1 Don’t cradle the handset................................................................................................... 4
2.5.2 Protect your hearing.......................................................................................................... 4
2.5.3 Adjust the viewing angle....................................................................................................5
3 Phone keys............................................................................................ 6
3.1 Key panel..................................................................................................................................... 6
3.2 Key description.............................................................................................................................7
3.3 Dialpad keys.................................................................................................................................9
4 Getting started.....................................................................................13
4.1 UI overview................................................................................................................................ 13
4.1.1 Home screen....................................................................................................................13
4.1.2 Call screen....................................................................................................................... 17
4.1.3 Screen Saver................................................................................................................... 18
4.1.4 UI navigation.................................................................................................................... 19
5 Customizing your phone....................................................................20
5.1 Using the Settings menu........................................................................................................... 21
5.2 Status......................................................................................................................................... 22
5.3 Language....................................................................................................................................24
5.4 Call Forward............................................................................................................................... 25
5.5 Audio.......................................................................................................................................... 27
5.5.1 Ring Tones....................................................................................................................... 28
5.5.2 Audio Path....................................................................................................................... 28
5.5.3 Headset............................................................................................................................ 30
5.6 Display........................................................................................................................................ 31
5.7 Voice Services............................................................................................................................32
5.8 Diagnostics................................................................................................................................. 32
5.9 Connecting to Wi-Fi on Mitel 6915 IP Phone............................................................................ 33
5.10 Restart...................................................................................................................................... 36
5.11 Configuring and using programmable keys............................................................................. 37
5.11.1 LED Indicator..................................................................................................................38

5.11.2 Speed Call......................................................................................................................38
5.11.3 Other Features............................................................................................................... 39
6 Making calls.........................................................................................46
6.1 Dialing a number........................................................................................................................46
6.2 Initiating a callback.....................................................................................................................47
6.3 Redialing a number....................................................................................................................47
7 Receiving calls.................................................................................... 48
7.1 Answering an incoming call....................................................................................................... 48
7.2 Page switch for incoming calls.................................................................................................. 49
7.3 Manually forwarding an incoming call........................................................................................49
8 Handling calls......................................................................................51
8.1 Placing a call on hold................................................................................................................ 51
8.2 Muting the microphone.............................................................................................................. 52
8.3 Transferring a call...................................................................................................................... 52
8.4 Creating a multi-party conference call....................................................................................... 53
8.4.1 Ending a conference and transferring remaining parties.................................................55
8.5 Ending calls................................................................................................................................ 55
9 Managing calls.................................................................................... 56
9.1 Contacts..................................................................................................................................... 56
9.1.1 General functions.............................................................................................................56
9.1.2 Personal folder features...................................................................................................59
9.1.3 Corporate folder features.................................................................................................64
9.2 Call History................................................................................................................................. 68
9.2.1 Deleting entries from the Call History application............................................................69
9.2.2 Copying entries to the Personal folder in the Contacts application................................. 72
9.2.3 Missed calls indicator.......................................................................................................72
9.3 Voicemail.................................................................................................................................... 73
10 Additional features............................................................................76
11 Accessory support............................................................................86
11.1 Mitel Wireless LAN Adapter..................................................................................................... 86
11.2 Analog, DHSG/EHS, and USB headsets.................................................................................87
12 Limited Warranty............................................................................... 89
12.1 Exclusions................................................................................................................................ 89
12.2 Warranty repair services.......................................................................................................... 89
12.3 After warranty service.............................................................................................................. 90

WHAT’S NEW 1
This section describes the new features or enhancements in MiNet Release 1.9.
The following table summarizes each new feature or enhancement and provides a link to more information about
the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
New entry level phone model A new entry level IP phone called
Mitel 6915 IP Phone is introduced.
Phone features on page 3
TLS 1.3 Support The Mitel 6915 IP phone support TLS
1.3 which encrypts data to provide a
more secure communication channel
between the IP phones and the
Internet
NA
User Guide 1