Mitel 6915 User manual

Mitel 6915 IP Phone
User Guide
Release 1.9
58016891 REV00
October 2023

Notices
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© Copyright 2023, Mitel Networks Corporation
All rights reserved

Contents
1 WHAT’S NEW.........................................................................................1
2 Welcome.................................................................................................2
2.1 About this guide........................................................................................................................... 2
2.2 Supporting documentation........................................................................................................... 2
2.3 Phone features............................................................................................................................. 3
2.4 Installation and setup...................................................................................................................4
2.5 Tips for your comfort and safety..................................................................................................4
2.5.1 Don’t cradle the handset................................................................................................... 4
2.5.2 Protect your hearing.......................................................................................................... 4
2.5.3 Adjust the viewing angle....................................................................................................5
3 Phone keys............................................................................................ 6
3.1 Key panel..................................................................................................................................... 6
3.2 Key description.............................................................................................................................7
3.3 Dialpad keys.................................................................................................................................9
4 Getting started.....................................................................................13
4.1 UI overview................................................................................................................................ 13
4.1.1 Home screen....................................................................................................................13
4.1.2 Call screen....................................................................................................................... 17
4.1.3 Screen Saver................................................................................................................... 18
4.1.4 UI navigation.................................................................................................................... 19
5 Customizing your phone....................................................................20
5.1 Using the Settings menu........................................................................................................... 21
5.2 Status......................................................................................................................................... 22
5.3 Language....................................................................................................................................24
5.4 Call Forward............................................................................................................................... 25
5.5 Audio.......................................................................................................................................... 27
5.5.1 Ring Tones....................................................................................................................... 28
5.5.2 Audio Path....................................................................................................................... 28
5.5.3 Headset............................................................................................................................ 30
5.6 Display........................................................................................................................................ 31
5.7 Voice Services............................................................................................................................32
5.8 Diagnostics................................................................................................................................. 32
5.9 Connecting to Wi-Fi on Mitel 6915 IP Phone............................................................................ 33
5.10 Restart...................................................................................................................................... 36
5.11 Configuring and using programmable keys............................................................................. 37
5.11.1 LED Indicator..................................................................................................................38

5.11.2 Speed Call......................................................................................................................38
5.11.3 Other Features............................................................................................................... 39
6 Making calls.........................................................................................46
6.1 Dialing a number........................................................................................................................46
6.2 Initiating a callback.....................................................................................................................47
6.3 Redialing a number....................................................................................................................47
7 Receiving calls.................................................................................... 48
7.1 Answering an incoming call....................................................................................................... 48
7.2 Page switch for incoming calls.................................................................................................. 49
7.3 Manually forwarding an incoming call........................................................................................49
8 Handling calls......................................................................................51
8.1 Placing a call on hold................................................................................................................ 51
8.2 Muting the microphone.............................................................................................................. 52
8.3 Transferring a call...................................................................................................................... 52
8.4 Creating a multi-party conference call....................................................................................... 53
8.4.1 Ending a conference and transferring remaining parties.................................................55
8.5 Ending calls................................................................................................................................ 55
9 Managing calls.................................................................................... 56
9.1 Contacts..................................................................................................................................... 56
9.1.1 General functions.............................................................................................................56
9.1.2 Personal folder features...................................................................................................59
9.1.3 Corporate folder features.................................................................................................64
9.2 Call History................................................................................................................................. 68
9.2.1 Deleting entries from the Call History application............................................................69
9.2.2 Copying entries to the Personal folder in the Contacts application................................. 72
9.2.3 Missed calls indicator.......................................................................................................72
9.3 Voicemail.................................................................................................................................... 73
10 Additional features............................................................................76
11 Accessory support............................................................................86
11.1 Mitel Wireless LAN Adapter..................................................................................................... 86
11.2 Analog, DHSG/EHS, and USB headsets.................................................................................87
12 Limited Warranty............................................................................... 89
12.1 Exclusions................................................................................................................................ 89
12.2 Warranty repair services.......................................................................................................... 89
12.3 After warranty service.............................................................................................................. 90

WHAT’S NEW 1
This section describes the new features or enhancements in MiNet Release 1.9.
The following table summarizes each new feature or enhancement and provides a link to more information about
the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
New entry level phone model A new entry level IP phone called
Mitel 6915 IP Phone is introduced.
Phone features on page 3
TLS 1.3 Support The Mitel 6915 IP phone support TLS
1.3 which encrypts data to provide a
more secure communication channel
between the IP phones and the
Internet
NA
User Guide 1

Welcome 2
This chapter contains the following sections:
•About this guide
•Supporting documentation
•Phone features
•Installation and setup
•Tips for your comfort and safety
Part of the 6900 desktop family, the Mitel 6915 IP phone demonstrates Mitel's commitment to ease
of use and enhanced user value, while delivering innovative features and applications. A full-feature
enterprise-class telephone, the Mitel 6915 IP phone provides a large color backlit graphics display with 6
programmable self-labeling keys allowing up to 10 functions and four intuitive state sensitive softkeys.
This applications phone also features superior sound quality with wideband audio, an enhanced
speakerphone that utilizes advanced audio processing to achieve richer and clearer handsfree
conversations, and native analog, DHSG/EHS, and USB headset functionality.
Accommodating today's high speed networks through dual Gigabit Ethernet ports, the Mitel 6915 IP
phone has an environmentally efficient PoE class 2 rating. The Mitel 6915 IP phone is one of the most
advanced desktop IP phones available on the market today and is ideal for enterprise executives,
managers, and employees.
The Mitel 6915 IP phone is compatible with the MiVoice Business phone system.
2.1 About this guide
This guide explains how to use the basic features of your new Mitel 6915 IP phone. Not all features listed
are available by default. Your System Administrator has the ability to customize many features on this
phone. Contact your System Administrator to find out which features and services are available to you on
your phone system.
2.2 Supporting documentation
To access product documentation:
1. Log in toMitel MiAccess Portal.
2. In the left-hand menu, clickDoc Center.
3. ClickDEVICES AND ACCESSORIES.
4. Navigate toIP PHONES>6900 SERIES>6900 IP PHONESand select the required document.
User Guide 2

Welcome
2.3 Phone features
The following table describes the IP Phone features:
Feature Mitel 6915 IP Phone
Display 3.5" 320x240 color display
Programmable Keys 6 top programmable keys supporting up to 10 functions over 2
pages.
Note:
The 6915 IP phone does not support any keys that
are programmed beyond the second page. However,
depending on your COS options, if a key is programmed
past the second page on the 6915 IP phone, you may
or may not be able to answer the line when going off
hook. This can happen when you hotdesk into the 6915
IP phone when you were using a phone that has more
than 2 pages of keys configured..
Context Sensitive Keys 4 context-sensitive bottom softkeys supporting up to 9
functions.
Ethernet Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
Power-over-Ethernet (PoE) - LAN 802.3af
POE Class Class 2
Bluetooth Support No
External USB Port 1x USB 2.0 (100mA) Host
PC Link / Mobile Link No
3User Guide

Welcome
Feature Mitel 6915 IP Phone
802.11n Wi-Fi No
Antimicrobial Plastics No
DHSG Headset Support (H20/40) Yes
USB Headset Support (H10/30/40) Yes
S720 BT Speakerphone No
M695 Programmable Key Module No
Press-and-hold Speed dial key
configuration feature
Yes
AC power adapter Sold separately
2.4 Installation and setup
Please refer to the Mitel 6915 IP Phone Installation Guide included with your phone for basic installation
and physical setup information.
2.5 Tips for your comfort and safety
2.5.1 Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See Accessory support on page 86 for more information on headsets.
2.5.2 Protect your hearing
Your Mitel 6915 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
User Guide 4

2.5.3 Adjust the viewing angle
The stand for your Mitel 6915 IP phone supports two viewing angles (30° and 60°). Adjust the stand to
suit your viewing preference. For instructions on how to adjust the stand, see the Mitel 6915 IP Phone
Installation Guide.

Phone keys 3
This chapter contains the following sections:
•Key panel
•Key description
•Dialpad keys
3.1 Key panel
The following sections describe the various Mitel 6915 IP phone key functions and how they can help you
make and manage your calls and caller information.
aGoodbye Key lLCD Screen
dHold Key oDialpad
eMessage Waiting
Indicator (MWI)
qHandset
fMute Key rContacts Key
gSpeaker/Headset Key sRedial Key
User Guide 6

Phone keys
hNavigation Keys/Select
Button
tCall History Key
iVolume Control uSettings Key
jState-Sensitive
Softkeys
wSpeaker
kProgrammable Keys yVoicemail Key
3.2 Key description
The following table describes the keys on the Mitel 6915 IP phone:
Key Description
Contacts key- Displays a list of your contacts.
For more information, see“Contacts”.
Call History key- Displays a list of your missed,
outgoing, and answered calls.
For more information, see“Call History”.
Voicemail key- Provides access to your voicemail
service (if configured).
For more information, see“Voicemail”.
Settings key- Provides services and settings that
allow you to customize your phone.
For more information, see“Customizing your
phone”.
7User Guide

Phone keys
Key Description
Volume controls- Adjusts the volume for the
ringer, handset, headset, and speakerphone.
Press the volume control keys while the phone is
ringing to adjust the ringer volume. Pressing these
keys during an active call adjusts the volume of
the audio device being used (handset, headset, or
speaker).
Goodbye key- Ends an active call.
TheGoodbyekey also exits an open list
(such asCall History) and menus (such as
theSettingsmenu) without saving changes.
Redial key- Displays a list of your previously
dialed calls. Pressing theRedialkey twice
redials the last dialed number displayed on
theHomescreen.
For more information, see“Redialing a number”.
Hold key- Places an active call on hold. To
retrieve a held call, press the applicableLinekey.
For more information, see“Placing a call on hold”.
Mute key- Mutes the microphone so that your
caller cannot hear you (the LED beside the key
turns on when the microphone is on mute).
For more information, see“Muting the microphone”.
Speaker/Headset key- Transfers the active call to
the speaker or headset, allowing handsfree use of
the phone.
For more information, see“Audio Path”.
User Guide 8

Phone keys
Key Description
Navigation keys and select button- Multi-
directional navigation keys that allow you to
navigate through the phone’s User Interface (UI).
Pressing the centerSelectbutton sets options as
well as performs actions such as dialing out from
theContactsorCall History.
On the Home screen, the left and right navigation
keys can be used to access the additional pages
of programmable softkeys.
For more information, see“UI navigation is
performed using the navigation keys located to the
right of the softkeys.”.
State-sensitive softkeys- Four state-sensitive
softkeys that allow you to perform different
functions during specific states (i.e. when the
phone is an idle, connected, incoming, outgoing, or
busy state).
Programmable keys- Six programmable (with a
maximum of 2 pages), multi-function self-labeling
keys that allow you to use up to 10 specific
functions.
For more information see“Configuring and using
programmable keys”.
3.3 Dialpad keys
The Mitel 6915 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through
9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a
call (see “Making calls”) and to press keys requested by an Interactive Voice Response (IVR) system. The
basic inputs for the Mitel 6915 IP phone dialpad includes the following:
Dialpad Key Description
0 Dials 0
9User Guide

Phone keys
Dialpad Key Description
1 Dials 1
2 ABC Dials 2
When entering text, this key enters A with one
press, B with two presses, and C with three
presses.
3 DEF Dials 3
When entering text, this key enters D with one
press, E with two presses, and F with three
presses.
4 GHI Dials 4
When entering text, this key enters G with one
press, H with two presses, and I with three
presses.
5 JKL Dials 5
When entering text, this key enters J with one
press, K with two presses, and L with three
presses.
6 MNO Dials 6
When entering text, this key enters M with one
press, N with two presses, and O with three
presses.
7 PQRS Dials 7
When entering text, this key enters P with one
press, Q with two presses, R with three presses,
and S with four presses.
User Guide 10

Phone keys
Dialpad Key Description
8 TUV Dials 8
When entering text, this key enters T with one
press, U with two presses, and V with three
presses.
9 WXYZ Dials 9
When entering text, this key enters W with one
press, X with two presses, Y with three presses,
and Z with four presses.
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's
nationality or personal preference. These can be used for special functions such as accessing advanced
services. The star key and pound key functions are dependent on your call server’s feature availability.
Contact your System Administrator for more information about available functions using these keys.
When entering characters in the various Settings menus or in different applications (for example, when
adding a contact to your Contacts application), advanced characters can be entered using the dialpad
keys.
The following tables identifies the characters that you can use and the order in which they are accessible.
Key Uppercase Characters Lowercase Characters
0 0 + 0 +
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
11 User Guide

Key Uppercase Characters Lowercase Characters
7 P Q R S 7 p q r s 7
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @

Getting started 4
This chapter contains the following sections:
•UI overview
The Mitel 6915 IP phone must be set up and be configured by the System Administrator prior to its first use.
4.1 UI overview
4.1.1 Home screen
When the phone has successfully booted up and connected to the network, the phone displays
theHomescreen. TheHomescreen shows the date and time along with your number and last dialed
number. It is the default screen displayed when the phone is in an idle state.
Note:
Your System Administrator should have configured your number and any other administrative features
required. If your number does not display on the screen, contact your System Administrator.
4.1.1.1 Phone and network status indicators
There are icons that display on the phone to indicate the status of the phone and network. These icons
display on the upper right corner of the Home screen.
User Guide 13

Getting started
The following table identifies and describes the phone and network status indicators on the Home screen.
Icon Description
Network Connected - The Network Connected
icon displays on the Home screen when the phone
is connected to the MiVoice Business call server.
Attempting Network Connection - The
Attempting Network Connection icon displays on
the Home screen when the phone is attempting to
connect to the MiVoice Business call server.
Network Disconnected - The Network
Disconnected icon displays on the Home screen
when the phone loses connection to the MiVoice
Business call server.
If this icon is displayed and you are using an AC
adapter for power, check that the Ethernet cable is
tightly connected to the phone and to the network
device port. The phone should automatically detect
when it is reconnected and attempt to connect
to the network. If this does not resolve the issue,
check with your System or Network Administrator
for assistance.
User Guide 14

Getting started
Icon Description
Call Forward Always - The Call Forward Always
icon displays on the Home screen when the Call
Forward feature is enabled using the "Always"
condition (as opposed to the "Busy" and "No
Answer" conditions).
For more information on the Call Forward feature,
see “Call Forward”.
Missed Calls - The Missed Calls icon displays on
the Home screen only when incoming calls have
not been received. The number in the red badge
indicates how many calls were missed. To access
a list of your missed calls, press the (Call
History) key.
For more information on missed calls, see “Missed
calls indicator”.
Do Not Disturb - The Do Not Disturb (DND) icon
displays on the Home screen when the DND
feature is enabled. When DND is enabled, callers
calling into the phone may hear a DND signal and
a "Do Not Disturb" message is displayed on their
phones, depending on the setting in the System
Administrator Tool.
For more information on the DND feature, see “Do
Not Disturb”.
Headset Connected - The Headset Connected
icon displays on the Home screen when a headset
(USB, DHSG/EHS, or analog wired) connection
has been detected.
For more information on headset functionality, see
“Analog, DHSG/EHS, and USB headsets”.
Hotdesk User - The Hotdesk User icon displays
on the Home screen when you log in using your
hotdesk account.
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Getting started
Icon Description
Voicemail - The Voicemail icon displays on the
Home screen only if you have new messages
waiting. To access your voicemail messages,
press the (Voicemail) key.
For more information on voicemail functionality,
see “Voicemail”.
Secure Call Icon - If the MiVoice Business
System has determined that the call is encrypted
end-to-end, a secure call icon appears in the
status bar on the Home screen.
4.1.1.2 Programmable keys, state-sensitive softkeys, and
line keys
Six programmable keys (including the Prime Line key) and four state-sensitive softkeys are always
displayed on the Homescreen. The programmable keys allow you to configure up to 10 different features
(such as speed calls, phone lock, DND, and so on).
Note:
If enabled by your System Administrator, certain features can be programmed on the programmable
keys by pressing and holding the respective programmable key. Others can only be programmed
by your System Administrator through the MiVoice Business call server. See“Configuring and using
programmable keys”for information on how to program the programmable keys using the phone.
Contact your System Administrator for details on what features are available to be programmed
through the MiVoice Business call server.
The state-sensitive softkeys change depending on the state of the phone and are used to perform different
functions when the phone is an idle, connected, outgoing, or busy state.
ThePrime Linekey is a visual indication of the status of your prime line. When your phone is in an idle
state, your (Prime Line) icon is solid blue. Your System Administrator may also have configured
additional line appearances on your phone. Line appearance keys are solid green when your phone is in
an idle state.
User Guide 16