Mitel 6915 User manual

Mitel 6915 IP Phone
User Guide
Release 1.9
58016891 REV00
October 2023

Notices
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© Copyright 2023, Mitel Networks Corporation
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Contents
1 WHAT’S NEW.........................................................................................1
2 Welcome.................................................................................................2
2.1 About this guide........................................................................................................................... 2
2.2 Supporting documentation........................................................................................................... 2
2.3 Phone features............................................................................................................................. 3
2.4 Installation and setup...................................................................................................................4
2.5 Tips for your comfort and safety..................................................................................................4
2.5.1 Don’t cradle the handset................................................................................................... 4
2.5.2 Protect your hearing.......................................................................................................... 4
2.5.3 Adjust the viewing angle....................................................................................................5
3 Phone keys............................................................................................ 6
3.1 Key panel..................................................................................................................................... 6
3.2 Key description.............................................................................................................................7
3.3 Dialpad keys.................................................................................................................................9
4 Getting started.....................................................................................13
4.1 UI overview................................................................................................................................ 13
4.1.1 Home screen....................................................................................................................13
4.1.2 Call screen....................................................................................................................... 17
4.1.3 Screen Saver................................................................................................................... 18
4.1.4 UI navigation.................................................................................................................... 19
5 Customizing your phone....................................................................20
5.1 Using the Settings menu........................................................................................................... 21
5.2 Status......................................................................................................................................... 22
5.3 Language....................................................................................................................................24
5.4 Call Forward............................................................................................................................... 25
5.5 Audio.......................................................................................................................................... 27
5.5.1 Ring Tones....................................................................................................................... 28
5.5.2 Audio Path....................................................................................................................... 28
5.5.3 Headset............................................................................................................................ 30
5.6 Display........................................................................................................................................ 31
5.7 Voice Services............................................................................................................................32
5.8 Diagnostics................................................................................................................................. 32
5.9 Connecting to Wi-Fi on Mitel 6915 IP Phone............................................................................ 33
5.10 Restart...................................................................................................................................... 36
5.11 Configuring and using programmable keys............................................................................. 37
5.11.1 LED Indicator..................................................................................................................38

5.11.2 Speed Call......................................................................................................................38
5.11.3 Other Features............................................................................................................... 39
6 Making calls.........................................................................................46
6.1 Dialing a number........................................................................................................................46
6.2 Initiating a callback.....................................................................................................................47
6.3 Redialing a number....................................................................................................................47
7 Receiving calls.................................................................................... 48
7.1 Answering an incoming call....................................................................................................... 48
7.2 Page switch for incoming calls.................................................................................................. 49
7.3 Manually forwarding an incoming call........................................................................................49
8 Handling calls......................................................................................51
8.1 Placing a call on hold................................................................................................................ 51
8.2 Muting the microphone.............................................................................................................. 52
8.3 Transferring a call...................................................................................................................... 52
8.4 Creating a multi-party conference call....................................................................................... 53
8.4.1 Ending a conference and transferring remaining parties.................................................55
8.5 Ending calls................................................................................................................................ 55
9 Managing calls.................................................................................... 56
9.1 Contacts..................................................................................................................................... 56
9.1.1 General functions.............................................................................................................56
9.1.2 Personal folder features...................................................................................................59
9.1.3 Corporate folder features.................................................................................................64
9.2 Call History................................................................................................................................. 68
9.2.1 Deleting entries from the Call History application............................................................69
9.2.2 Copying entries to the Personal folder in the Contacts application................................. 72
9.2.3 Missed calls indicator.......................................................................................................72
9.3 Voicemail.................................................................................................................................... 73
10 Additional features............................................................................76
11 Accessory support............................................................................86
11.1 Mitel Wireless LAN Adapter..................................................................................................... 86
11.2 Analog, DHSG/EHS, and USB headsets.................................................................................87
12 Limited Warranty............................................................................... 89
12.1 Exclusions................................................................................................................................ 89
12.2 Warranty repair services.......................................................................................................... 89
12.3 After warranty service.............................................................................................................. 90

WHAT’S NEW 1
This section describes the new features or enhancements in MiNet Release 1.9.
The following table summarizes each new feature or enhancement and provides a link to more information about
the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
New entry level phone model A new entry level IP phone called
Mitel 6915 IP Phone is introduced.
Phone features on page 3
TLS 1.3 Support The Mitel 6915 IP phone support TLS
1.3 which encrypts data to provide a
more secure communication channel
between the IP phones and the
Internet
NA
User Guide 1

Welcome 2
This chapter contains the following sections:
•About this guide
•Supporting documentation
•Phone features
•Installation and setup
•Tips for your comfort and safety
Part of the 6900 desktop family, the Mitel 6915 IP phone demonstrates Mitel's commitment to ease
of use and enhanced user value, while delivering innovative features and applications. A full-feature
enterprise-class telephone, the Mitel 6915 IP phone provides a large color backlit graphics display with 6
programmable self-labeling keys allowing up to 10 functions and four intuitive state sensitive softkeys.
This applications phone also features superior sound quality with wideband audio, an enhanced
speakerphone that utilizes advanced audio processing to achieve richer and clearer handsfree
conversations, and native analog, DHSG/EHS, and USB headset functionality.
Accommodating today's high speed networks through dual Gigabit Ethernet ports, the Mitel 6915 IP
phone has an environmentally efficient PoE class 2 rating. The Mitel 6915 IP phone is one of the most
advanced desktop IP phones available on the market today and is ideal for enterprise executives,
managers, and employees.
The Mitel 6915 IP phone is compatible with the MiVoice Business phone system.
2.1 About this guide
This guide explains how to use the basic features of your new Mitel 6915 IP phone. Not all features listed
are available by default. Your System Administrator has the ability to customize many features on this
phone. Contact your System Administrator to find out which features and services are available to you on
your phone system.
2.2 Supporting documentation
To access product documentation:
1. Log in toMitel MiAccess Portal.
2. In the left-hand menu, clickDoc Center.
3. ClickDEVICES AND ACCESSORIES.
4. Navigate toIP PHONES>6900 SERIES>6900 IP PHONESand select the required document.
User Guide 2

Welcome
2.3 Phone features
The following table describes the IP Phone features:
Feature Mitel 6915 IP Phone
Display 3.5" 320x240 color display
Programmable Keys 6 top programmable keys supporting up to 10 functions over 2
pages.
Note:
The 6915 IP phone does not support any keys that
are programmed beyond the second page. However,
depending on your COS options, if a key is programmed
past the second page on the 6915 IP phone, you may
or may not be able to answer the line when going off
hook. This can happen when you hotdesk into the 6915
IP phone when you were using a phone that has more
than 2 pages of keys configured..
Context Sensitive Keys 4 context-sensitive bottom softkeys supporting up to 9
functions.
Ethernet Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
Power-over-Ethernet (PoE) - LAN 802.3af
POE Class Class 2
Bluetooth Support No
External USB Port 1x USB 2.0 (100mA) Host
PC Link / Mobile Link No
3User Guide

Welcome
Feature Mitel 6915 IP Phone
802.11n Wi-Fi No
Antimicrobial Plastics No
DHSG Headset Support (H20/40) Yes
USB Headset Support (H10/30/40) Yes
S720 BT Speakerphone No
M695 Programmable Key Module No
Press-and-hold Speed dial key
configuration feature
Yes
AC power adapter Sold separately
2.4 Installation and setup
Please refer to the Mitel 6915 IP Phone Installation Guide included with your phone for basic installation
and physical setup information.
2.5 Tips for your comfort and safety
2.5.1 Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See Accessory support on page 86 for more information on headsets.
2.5.2 Protect your hearing
Your Mitel 6915 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
User Guide 4

2.5.3 Adjust the viewing angle
The stand for your Mitel 6915 IP phone supports two viewing angles (30° and 60°). Adjust the stand to
suit your viewing preference. For instructions on how to adjust the stand, see the Mitel 6915 IP Phone
Installation Guide.

Phone keys 3
This chapter contains the following sections:
•Key panel
•Key description
•Dialpad keys
3.1 Key panel
The following sections describe the various Mitel 6915 IP phone key functions and how they can help you
make and manage your calls and caller information.
aGoodbye Key lLCD Screen
dHold Key oDialpad
eMessage Waiting
Indicator (MWI)
qHandset
fMute Key rContacts Key
gSpeaker/Headset Key sRedial Key
User Guide 6