Mitel SUPERSET 410 User manual

How to Use This Guide
This guide provides brief instructions for the
commonly used features available with the
SUPERSET 410 telephone. Many of these
featuresareaccessedbyusingthefunctionkeys
on your telephone. In the instructions in this
guide, the function keys are represented by
upper case words (e.g., MESSAGE).
The instructions for each operation assume that
the first step is to lift the handset, unless
otherwise stated.
Keys, Indicators and the Line Status Display
1. SUPERKEY: for programming Personal
Keys as Feature or Speed Call Keys.
2. Personal Keys: Can be programmed as
line select, speed dial or feature access
keys.
3. MESSAGE Key: for sending and
responding to messages.
4. HOLD Key (red key):for placing calls on
hold.
5. SPEAKER Key: for turning the set speaker
on and off during onhook dialing.
6. REDIAL Key: for redialing the last manually
dialed number.
7. CANCEL Key: for canceling call features in
progress.
8. TRANS/CONF Key: for transferring calls
and setting up conference calls.
9. MICROPHONE Key: not presently active.
10. VOLUME TONE ∧Key and
VOLUME TONE ∨Key: for adjusting the
volume of the handset receiver, and the
volume and pitch of the ringer.
11. Line Status Display: shows which
Personal Keys are active, and their status.
12. Message Lamp: When flashing, it indicates
that a message is waiting. When lit during a
call, a message can be sent.
13. Microphone Lamp: not presently active.
Line Appearances
Your SUPERSET 410 telephone can
accommodate up to six lines, including your
prime line (your listed number). A Personal Key
can be programmed as a Line Select Key to
access a telephone line, in which case you will
have an “appearance” of the line, located in the
Line Status Display directly across from the Line
Select Key.
You can access another line just by pressing the
Line Select Key for it. The Line Appearance
indicators show you the status of the lines which
you have programmed on your set.
When a line is ... the line appearance is ...
Idle off
Busy solid on
Ringing flashing slowly
On hold at your set flashing rapidly
On hold at another set flashing in a slow on, fast off cycle
on your set’s Line Appearance
A Personal Key can also be programmed as a
Feature Key by your Communications
Department, for quick access to an often used
feature. When that key is pressed to turn on the
feature,theLineAppearanceforthatkeywillturn
on.
Features Not Available
Theremaybeproceduresinthisguidewhichyou
cannot perform on your telephone set. This is
because your company has specially selected
your features and calling privileges. See your
Communications Department if you have any
questions.

Making Calls
Dialing from your SUPERSET 410 is exactly the
same as dialing from any other telephone. Just
use the dialpad to dial the number, including any
outside access code (usually the number “9”), if
required.
Onhook Dialing
You can make calls without lifting the handset.
●Dial the number.
●Monitor the progress of the call through the
speaker.
●When the called party answers, lift the
handset.
To end a call or cancel a call setup:
●Press SPEAKER
Throughout this guide instructions will assume
that you have already lifted the handset, or
pressed SPEAKER for onhook dialing. In some
cases, an operation must be performed either
using the handset or in onhook mode, and you
will be instructed accordingly.
What are Feature Keys
Personal Keys on your set can be programmed
as Feature Keys by your Communications
Department. A Feature Key allows you to turn a
feature on and off just by pressing that key.
Contact your Communications Department to
find out which features can be programmed as
Feature Keys on your telephone set.
CALL TRANSFER
The “HOLD” Key vs. the “TRANS/CONF”
Key
You cannot use the red HOLD key to transfer a
call or set up a conference.
You use the TRANS/CONF key to put acaller on
temporary hold before transferring or setting up
a conference. If you hang up with a caller on
temporary hold, the call automatically rings you
back.
You can transfer a caller to another extension
using TRANS/CONF to put the caller on
“temporary hold” while you dial the desired
destination. When you release yourself from the
conversation, the call is transferred.
TheTRANS/CONFkeyisalsousedwhensetting
up a telephone conference consisting of any
mixture of internal or external callers.
Transfer a Call
●Press TRANS/CONF
to place a call on temporary hold.
●Dial destination number.
●Introduce the caller.
●Replace the handset.
The call is transferred to the destination number.
Cancel a Call Transfer
●Press CANCEL.
You are reconnected with the original caller.
CONFERENCE
Set Up a 3-party Conference
●Call the first person.
Wait until the call is answered.
●Press TRANS/CONF
to put the first person on temporary hold.
●Call the next person.
Wait until the call is answered.
●Press TRANS/CONF
to form a 3-party conference.
If an intended conferee is busy or does not
answer:
●Press CANCEL
to return to the original caller.
Add Another Party
The maximum number of conferees that can be
included in one conference depends on your
system’s configuration.
●Press TRANS/CONF.
●Call the next person.
●Press TRANS/CONF
to include everyone dialed so far.
Leave a Conference
●Replace the handset.
The other conferees remain connected to each
other.

TRANSFER CONFERENCE CALL HOLD CALL WAITING CALLBACK
CALL HOLD
Using the “HOLD” Key
You can put a caller on hold with the HOLD key,
and then hang up without being automatically
called back. Your caller remains on hold. You
can retrieve the held call at your own telephone
by lifting the handset and pressing the flashing
Line Select Key, or at another, by using the
appropriate feature access code.
Put a Call on Hold
●While in a call, press HOLD.
The Line Select key for that line begins to flash
rapidly. Your call is put on hold and you hear dial
tone.
●Replace the handset.
Your call remains on hold, and you can make or
receive other calls.
Retrieve a Held Call
●Press the Line Select key that is
flashing.
You are connected with your held call.
Retrieve a Held Call at Another Extension
●Dial the Call Hold Remote Retrieve
feature access code.
●Dial your extension number
when you are at another extension. You are
connected with your held call.
CALL WAITING
Do you have a Waiting Caller
While in a call, you may hear a Camp-On tone,
indicating that someone is waiting to speak with
you. You can hang up and take the other call, or
swap to the waiting call.
Swap to a Waiting Call
●Press TRANS/CONF
to put the current call on hold.
●Enter the Camp-On Retrieve feature
access code
to connect with the waiting call.
●Press TRANS/CONF again
to form a conference call with the original call and the
camped on caller.
CALLBACK
Do You Want to be Called Back
You can set up an automatic “Callback” if you
reach a busy extension, or if there is no answer.
If the line is busy, the telephone system monitors
thelineandringsyouwhenthelinebecomesfree.
If there was no answer, you are notified (your
telephone rings) when the user returns and next
uses the telephone. When you lift the handset,
the previously unanswered extension rings.
You can also use Callback if you receive a busy
signal when trying to access an outside line.
When the outside line becomes free, your
telephone rings. When you pick up the handset,
the outside number is dialed automatically.
When the Line is Busy or Unanswered
●Enter the Callback - Setup feature
access code
when you hear busy tone or there is no answer, to
set up an automatic Callback.
OR
●Press the Callback feature key.
See your Communications Department about having
one of the Personal Keys on your set programmed
as a Callback feature key.
●Replace the handset.
AnAutomaticCallbackis seton thecalledextension.
When the person next hangs up, your telephone will ring.
Cancel a Callback
To cancel all callbacks:
●Enter the Callback - Cancel All
feature access code
to cancel all callbacks before they are honored.
●Replace the handset.
All callbacks are canceled.
To cancel a specific callback:
●Enter the Callback - Cancel
Individual feature access code
to cancel a specific callback before it is honored.
●Dial the number of the called
telephone.
●Replace the handset.
The callback is canceled.

CAMP-ON/INTRUDE
When a Telephone is Always Busy
If you reach a busy extension and want to speak
with the person right away, you can signal that
you are waiting by remaining on the line. The
busy extension user hears a single or double
beep, indicating that an internal call is waiting.
When the busy extension user hangs up, his
telephonerings. Whentheuseranswers,youare
connected.
Camp-On a Busy Line
●Remain on the line
when you hear busy tone.
After approximately 10 seconds, the busy tone will
change slightly, indicating that you are camped on.
OR
●Dial the Camp-On Setup feature
access code.
●Do NOT replace the handset.
When the busy user hangs up, you hear ringing tone
and the user’s set commences to ring.
Intrude On a Busy Line
●Enter Override feature access code
when you hear busy tone, to intrude on the
conversation. You hear a warning tone and then are
connected to the call.
OR
●Press the Override feature key.
You hear a warning tone and then are connected to
your call.
This forms a 3-party conference, of yourself, the
person you called, and the other person in that call.
See your Communications Department about having
one of the Personal Keys on your set programmed
as an Override feature key.
DO NOT DISTURB
What is Do Not Disturb
Do Not Disturb allows you to program your
telephone not to ring when someone calls. The
caller will hear reorder tone.
Set Do Not Disturb
●Enter the Do Not Disturb feature
access code.
OR
●Press the Do Not Disturb feature key.
See your Communications Department about having
one of the Personal Keys on your set programmed
as a Do Not Disturb feature key.
●Replace the handset.
Do Not Disturb is set for your telephone.
Cancel Do Not Disturb
●Enter the Cancel Do Not Disturb
feature access code.
CALL PICKUP
What is a Pickup Group
Yourtelephonecanbeprogrammedintoapickup
group. Anyone in the group can answer, or “pick
up”, a call to any other extension in the group. To
pick up calls to your group, you dial a short code.
This feature ensures that all calls are answered.
Answer a Call For Your Pickup Group
●Enter the Call Pickup feature access
code
on the dial pad, to be connected to the caller.
OR
●Press the Call Pickup feature key.
See your Communications Department about having
one of the Personal Keys on your set programmed
as a Call Pickup feature key.
Answer a Call For Another Pickup Group
●Enter the Directed Call Pickup
feature access code.
●Dial the number of the ringing
extension
to be connected to the caller.

CAMP-ON/INTRUDE DO NOT DISTURB CALL PICKUP CALL FORWARD
CALL FORWARD
Forwarding Your Calls
You can forward your calls to another extension
(or to an external number) when your line is busy
or when you are away from your desk. There are
various types of Call Forwarding that can be
activated on the SX-2000 system.
1. Follow Me
All your incoming calls are forwarded.
2. Busy
Your calls are forwarded when your telephone
is busy.
3. No Answer
Your calls are forwarded when your telephone
is unanswered.
4. I Am Here
You can forward your calls from someone
else’s desk.
Each type of Call Forwarding is activated by a
different feature access code. Internal and
external calls can be forwarded to separate
destinations (e.g., internal calls to ext. 2103;
external calls to ext. 4671), or to the same
destination,alsobydifferentfeatureaccesscodes.
The Call Forward feature access codes that you
are most likely to need are listed on the last page
of this guide. Contact your Communications
Department for the access code numbers.
Once you have programmed Call Forwarding
instructions, you can use a Call Forward feature
key to turn forwarding on and off.
Set Up Call Forwarding
●Enter the appropriate Call Forward
feature access code
for Busy, No Answer, or Follow Me (see opposite
page).
●Dial extension number
to which calls are to be forwarded.
●Replace the handset.
Call Forwarding is now activated.
Cancel Call Forwarding
●Dial the Call Forward - Cancel All
feature access code.
This cancels all Call Forwarding conditions on your
set.
OR
●Dial a specific Cancel Call Forward
feature access code.
There are feature access codes to cancel Call
Forward - Busy, No Answer, and Follow Me. This
allows you to cancel Call Forward - Busy (for
example) without canceling Call Forward - No
Answer.
OR
●Dial the Clear All Features feature
access code.
Note: This also cancels any Do Not Disturb, or
Callback features that have been set up.
●Replace the handset.
The current forwarding is now canceled.
Turn Call Forwarding On and Off
Once you have set up Call Forwarding, you can
use a Call Forward feature key to turn Call
Forwardingoffandon. SeeyourCommunications
Department about having one of the Personal
Keys on your set programmed as a Call
Forwarding feature key.
●Set up Call Forward as described
above.
The Call Forward feature key indicator lights, to show
that Call Forwarding is activated.
●Press the Call Forward feature key
to turn Call Forwarding off and on.
The key indicator goes off and on to show whether
Call Forwarding is activated or not.
Set Up Call Forwarding from Another Extension
You can set up call forwarding on your own
telephone, from another extension.
●Enter the Call Forward - I Am Here
feature access code.
●Dial your own extension number.
●Replace the handset.
All calls at your extension are automatically forwarded
to this extension.

Cancel Call Forwarding - I Am Here
When you return to your own extension, you can
cancel the Call Forwarding that you set up at the
other extension.
●Enter the Call Forward - I Am Here
feature access code
on the your own extension.
●Replace the handset.
Call Forward - I Am Here is canceled.
ACCOUNT CODE
What is an Account Code
Account Codes are used in situations where it is
necessary to charge the cost of a call to a specific
account, or client, or project, etc. In some cases,
it may be necessary to enter an account code
when making external calls.
Enter an Account Code Before a Call
●Enter the Account Code feature
access code.
●Enter the Account Code.
You hear dial tone.
●Dial the number
including the external line access code, if necessary.
MESSAGES
Do You Have a Message Waiting
If someone has left a message for you with the
Attendant, the Message Lamp on your telephone
will flash. Simply press the MESSAGE key to
place a call to the Attendant to receive your
message.
A caller at another extension may also leave a
message for you to call. This will cause the
Message Lamp on your set to flash. Press
MESSAGE to place a call to that extension.
Send a Message on Busy/No Answer
●Press MESSAGE
if the Message Lamp on your set is on while making a
call.
●Replace the handset.
A message is left at the busy or unanswered
extension, causing its Message Lamp to flash.
Respond to a Message Waiting
A flashing Message Lamp indicates that you have
a message waiting.
●Lift the handset and press MESSAGE
if the Message Lamp on your idle set is flashing. The
extension of the caller who left the message is rung.
●Press MESSAGE again if the line is
busy or there is no answer.
A Callback message is left at the extension of the
original caller, and the Message Lamp on your set
turns off.
●Replace the handset.
SPEED CALL
What is a Speed Call Number
Telephone numbers that you dial frequently can
be saved on “speed call” keys for single button
access, to avoid having to dial the entire number
everytime. Any ofthesixPersonalKeysnotbeing
used as Feature or Line Select keys can be
programmed as Speed Call keys.
Save a Speed Call Number
●DO NOT lift the handset.
●Press SUPERKEY.
●Press the desired Personal Key.
If the status indicator does not turn
on, select another key.
If a key is already programmed as a feature key, the
status indicator will not turn on. You cannot save a
speed call number on a feature key.
●Enter the number to be saved
including the outside access code and area code, if
necessary.
OR
●Press REDIAL
to enter the last number dialed.
●Press SUPERKEY again.
The speed call number is now saved.
You can use these instructions to change a speed
call number already programmed. An old speed
call number is erased when you overwrite it with a
new number.
Use a Saved Speed Call Number
●Press the desired Personal Key.
The saved number is dialed.

ACCOUNT CODE MESSAGES SPEED CALL FEATURE ACCESS CODES PERSONAL KEY LISTING
FEATURE ACCESS CODES
What are Feature Access Codes
Certain telephone features are activated or disabled
by Feature Access Codes, when no Feature Key is
programmed for that feature. To activate a feature
while in a call, press TRANS/CONF and then dial
theaccesscodeforthatfeature. Toactivateafeature
when your set is idle, lift the handset and then dial
the access code for that feature.
Feature access codes are set by your
Communications Department.
List of Feature Access Codes
You can use this table to record the feature access
codes you are most likely to need on your telephone
set.
PERSONAL KEY LISTING
List of Programmed Personal Keys
ThefirstPersonalKey (lowerright—hand key)isyour
Prime Line. It cannot be programmed as a Speed
Call or Feature key. Your telephone may have other
line appearances as well (Line Select keys).
YourCommunicationsDepartmentisresponsiblefor
programming Line Select and Feature keys on your
extension. Keys that are not programmed as Line
Select or Feature keys can be programmed as
Speed Call keys. You can use the following tables
to keep a record of the speed calls and features
programmed on your SUPERSET 410 Personal
Keys.
Left Side:
Right Side:
Feature Access Code
Account Code Access
Callback- Setup
- Cancel All
- Cancel Individual
Call Fwd- Busy (Ext Src)
- Busy (Int Src)
- Busy (Both)
- No Answer (Ext Src)
- No Answer (Int Src)
- No Answer (Both)
Feature Access Code
- Follow Me
- I Am Here
- Cancel All
Call Hold
Call Hold Retrieve
Call Hold Remote Retrieve
Call Pickup
Directed Call Pickup
Camp-On Setup
Camp-On Retrieve
Clear All Features
Do Not Disturb
Cancel Do Not Disturb
External Line Access
Override
Paging
Speed Call- Store
- Invoke
Tone Demonstration
Line Line Select/Speed Call
/FeatureKey
6
4
2
Line Select/Speed Call
/Feature Key Line
5
3
PRIME LINE 1