Mitel 6865i User manual

Release 4.0.0, 2902-002
© Copyright 2015, Mitel Networks Corporation. All Rights Reserved.
Clearspan and the Mitel word and logo are trademarks of Mitel Networks Corporation.
Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.
QUICK REFERENCE GUIDE
QUICK REFERENCE GUIDE
MITEL®6865i SIP IP PHONE
FOR CLEARSPAN®
PLACING A CALL
1. If desired, take the phone off-hook by lifting the
handset. You can also press any Line key, or simply
start dialing to use speakerphone.
2. Enter the number you wish to call at the dial tone.
3. After you dial the number, the call is placed and you
hear the ringback tone.
If you can’t make calls to certain area codes, check with
your administrator for any restrictions or dialing prefixes.
PLACING CALLS ON HOLD
1. Press the key on the phone while on an active
call. The timer runs and the Line and MWI lights flash.
2. Press the key again or the Line key where the
call is on hold.
Press ◄or ►to scroll through the call information for
multiple calls on hold.
INDICATOR LIGHTS
CONNECTED CALL DISPLAY
FORWARDING CALLS
You can use the Call Forward feature to automatically
forward incoming calls to another number.
1. Press the programmed
Call Forward softkey. The
Call Forward Mode screen
shows whether forwarding
is On ( ) or Off ( ) for each
mode.
2. Use to scroll down, then to access settings for
All, Busy, or No Answer call forwarding.
3. Use to scroll through the settings and or the
keypad to change settings for that mode.
4. Press Done.
After you configure the Number used for forwarding in each
mode, you can use the AllOnsoftkey to turn on forwarding
for all modes.
Use the All Off softkey to turn off forwarding for all modes.
Note:You may not have access to some of the features
described, and your softkey panel may vary from what
is shown here.
Speaker
Mute
Hold
Hangup
Handset
LCD Screen
Options
Line/Call
Programmable
Keys
Appearance Keys
Message
Waiting
Indicator (MWI)
Volume
Transfer
Navigation/Select
Conference
Redial
Callers List
LINE/CALL APPEARANCE LIGHTS
Idle Off There is no call activity on this line/call
appearance.
Connected Solid A call is connected to the phone on this
line/call appearance.
Ringing Fast
Flash
A call is ringing in on this line/call
appearance.
On Hold Slow
Flash
A call is on hold on this line/call
appearance.
MWI LIGHT SPEAKER LIGHT
Slow Flash You have a new
message (s).
On Solid Speaker Mode
Rapid Flash You have an
incoming call.
Slow Flash Headset Mode
Even Flash One or more calls
are on hold.
ICON DESCRIPTION
and These icons display when there is more call
information either to the left, right, or both sides of the
current information you are viewing.
or These icons display when there is more information
on the next screen or on the previous screen.
The call is on hold.
The call is connected.

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QUICK REFERENCE GUIDE
Mitel 6865i Quick Reference Guide for Clearspan
USING THE REDIAL LIST
You can access a list of the last 100 numbers you called from
your phone. The list provides the number dialed, the name (if
known), and the date/time the number was dialed.
REDIAL FROM THE REDIAL LIST
1. Press the programmed Redial softkey.
2. Use ▲and ▼to scroll through the entries.
3. To dial a number from the list, press , lift the
handset, or press any Line key.
DELETE REDIAL LIST ENTRIES
1. Press the Redial softkey.
2. Scroll to the entry, and then press Delete.
3. Press Deleteagain to delete only the one selected entry,
or press Delete All to delete all entries in the list.
TRANSFERRING CALLS
You can use the Transfer feature to transfer an active call
from your phone to another phone.
1. Press the programmed Transfer softkey.
2. Press ►and enter the number of the destination party.
3. To consult with the destination party, wait for the party to
answer, and announce the transfer. To complete the
transfer, press Transferagain or hang up. “Call
Transferred” appears on the phone display.
To cancel the transfer before the destination party
answers, press ◄Cancel.
MUTING A CALL
You can mute the handset, headset, or speakerphone.
Press to switch mute on or off. When you activate
mute, you cannot be heard on an active call or on a
conference, and the key light is on.
USING THE SPEAKERPHONE
• To dial using handsfree, simply start dialing the number
to call, or press and then enter a number at the
dial tone.
• To answer a call on your phone using handsfree, press
or the line/call appearance key.
• When using the handsfree speakerphone, press to
disconnect the call.
• When handsfree is on, the speaker light is on.
ADJUSTING THE VOLUME
• To adjust the volume at which you hear the other parties,
press the volume up/down buttons while on a call.
• To adjust the phone’s ringer volume, press the volume
up/down buttons when you are not on a call.
CUSTOMIZING YOUR PHONE
Use the Options menu to access settings such as Ring
Tones, Time and Date, Speed Dial, Phone Status, Restart,
and Lock.
1. Press Options on the phone. A menu displays.
2. Press the ▲and ▼keys to view the different options.
3. Press Select, ►Enter, or the corresponding number
to select an option.
4. Make the desired changes.
5. Press Select, ►Set, or ►Done to save the
changes.
6. Press Options, ◄, or to exit.
USING THE PROGRAMMED SOFTKEYS
The programmable softkeys can be configured for various
functions such as Callers List, Redial, Transfer, Voicemail,
Conference, and Do Not Disturb. For information about
softkey functions not described in this document, refer to the
6865i SIP IP Phone User Guide for Clearspan, or contact
your administrator.
USING THE CALLERS LIST
You can access a list of up to 200 incoming calls. The list
provides the calling number, the name (if known), and the
date/time the call was received. Viewing the Callers List
clears the phone’s Missed Calls display.
ACCESS CALLER’S LIST
1. Press the programmed Callers List softkey.
2. Use ▲and ▼to scroll through the Callers List entries.
Indicates a missed call.
Indicates an answered call.
Nindicates a new missed call.
3. To dial a caller from the list, press , lift the handset,
or press a Line key.
4. Press to exit the Callers List.
DELETE CALLER’S LIST ENTRIES
• To delete the entire list, press Deleteand then DeleteAll.
• To delete an individual entry, use ▲and ▼to scroll to
the entry. Then press the Delete key twice to delete the
entry.
ACCESSING VOICEMAIL
The Message Waiting Indicator on the phone flashes when
you have a new voicemail message. Press the programmed
Voicemail key to call into your Voicemail system.
Note: Consult with your administrator before changing
any phone settings using the Options menu.

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QUICK REFERENCE GUIDE
Mitel 6865i Quick Reference Guide for Clearspan
CREATING A CONFERENCE
You can create multiple conferences with up to 15
participants when your administrator enables Clearspan
conferencing on your phone.
1. Connect to the first party to include in the conference.
2. Press the programmed Conference softkey.
3. Dial the number of the third party to add to the
conference.
4. When the third party answers and agrees to join the
conference, press the programmed Conference key
again.
5. Press an available Line key to add a fourth party to the
conference.
6. When the fourth party answers and agrees to join the
conference, press the Conference key again.
7. Press the Line key that has the conference.
8. Press the Conference key again to join all parties.
9. To add more parties, repeat steps 5 through 8.
USING DO NOT DISTURB
Do Not Disturb prevents the phone from ringing and receiving
incoming calls. Press the programmed Do Not Disturb key
to activate or deactivate the Do Not Disturb feature.
PARKING AND PICKING UP CALLS
You can “park” a call by putting it on hold, and then hang up
and “pick up” the call from any phone.
PARK A CALL
1. Press the Park key during a call.
2. Dial the number where you want to park the call plus the
key, or dial to park the call on your own extension.
3. Hang up or press the key.
PICK UP A PARKED CALL
1. Lift the handset on another phone, and press the Pickup
key.
2. Dial the number where the call was parked plus the
key, or dial to pick up a call parked on your own
extension.
USING SPEED DIAL
You can create or edit Speed Dial entries that are local to the
phone.
CALL SPEED DIAL ENTRIES
Depending on the keys configured for speed dial, you can
call speed dial entries in one of the following ways:
• Press the programmed Speed Dial softkey, and then
press the one- or two-digit code assigned to the speed
dial number you want to call.
• Press a softkey that has been assigned to call a speed
dial entry.
• Press and hold a keypad key that has been assigned to
call a speed dial entry.
CREATE OR EDIT SPEED DIAL ENTRIES WITH
THE OPTIONS MENU
1. Press Options.
2. Press to scroll to Preferences.
3. Press Select or , and then use to scroll to Speed
Dial Edit.
4. Press Select or , and the lights flash for all
programmable speed dial keys.
5. Press the Speed Dial key to edit.
6. Use the Backspace key to change the name.
7. Enter the number including any access numbers.
8. Press the Save key.
CREATE SPEED DIAL ENTRIES BY HOLDING
DOWN A KEY
1. Press the key for 3 seconds.
2. Enter a name and a number to apply to the Speed Dial
key.
3. Select a line to apply to the Speed Dial key.
4. Press the Save key.