Mitel 5235 User manual

USER GUIDE
M I T E LM I T E L
IP Phone
5235

3300 ICP - 7.0

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Contents
Contents........................................................................................... 1
ABOUT THE 5235 IP Phone............................................................... 6
5235 IP Phone Features...........................................................................7
TIPS FOR YOUR COMFORT AND SAFETY............................................ 8
Don't cradle the handset!.........................................................................8
Protect your hearing ................................................................................8
Adjusting the viewing angle.....................................................................8
FOR USERS ON RESILIENT 3300 ICP SYSTEMS................................. 9
5235 IP PHONE AND LINE INTERFACE MODULE ............................... 9
USING THE TOUCH SCREENS .......................................................... 10
Using the Phone shutter ........................................................................11
Using the People shutter........................................................................13
Using the Messages shutter ...................................................................14
Using the History shutter.......................................................................17
Using the Settings shutter .....................................................................19
Using the Applications shutter...............................................................21
Using the on-screen keyboard ...............................................................23
Getting Help...........................................................................................23
Cleaning your Touch Screen...................................................................24
Tips for setting up your 5235 IP Phone..................................................24
CUSTOMIZING YOUR 5235 IP PHONE ............................................. 25
Specify Display Brightness and Contrast................................................25
Specify User Information .......................................................................26
Specify Language...................................................................................26
Program Key Layout on Your 5235 IP Phone .........................................27
Specify Audio Feedback Options ............................................................28
Calibrate Screen Display ........................................................................29
Specify Call Notification Behavior ..........................................................29
Select Dialing Preferences .....................................................................30

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Adjust Ringer Control.............................................................................32
Enable a screen saver ............................................................................32
Program Message key ............................................................................33
Program receipt of alternate message types..........................................33
Enable URL displays on your 5235 IP Phone ..........................................34
PROGRAMING FEATURES ON YOUR KEYS ....................................... 35
Tips on programming features...............................................................35
Program a feature key ...........................................................................38
Program a 5235 IP Phone application....................................................39
Program a hard key ...............................................................................40
Clear programming from key .................................................................40
Enable personal softkey programming...................................................41
Program Message Waiting Indicator ......................................................41
SETTING UP YOUR CONTACT LIST .................................................. 42
Adding names to your contact list..........................................................42
Editing information in your contact list..................................................43
MAKING AND ANSWERING CALLS................................................... 44
Dial from your contact list......................................................................44
Dial from your history list ......................................................................44
Dial from your messages list..................................................................45
Answer a call .........................................................................................45
End a call ...............................................................................................45
Redial.....................................................................................................45
Redial - Saved Number...........................................................................46
Handsfree Operation..............................................................................46
Auto-Answer..........................................................................................47
Using the Analog line .............................................................................47
CALL HANDLING ............................................................................. 48
Hold .......................................................................................................48
Transfer .................................................................................................48
Conference.............................................................................................49

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Swap......................................................................................................49
Call Forward...........................................................................................50
Messaging - Callback..............................................................................52
USING CALL HISTORY..................................................................... 53
Refresh your call history list ..................................................................53
Delete call logs.......................................................................................53
Display call log details ...........................................................................54
Add contact information from a call log to your People list....................54
USING OTHER FEATURES................................................................ 55
Account Codes .......................................................................................55
ACD........................................................................................................56
Callback .................................................................................................56
Call Park ................................................................................................57
Call Pickup .............................................................................................58
Calculator...............................................................................................58
Change Language...................................................................................59
Campon..................................................................................................59
Display Keys ..........................................................................................59
Day/Night..............................................................................................60
Do Not Disturb .......................................................................................60
Direct Paging .........................................................................................61
Emergency Calls.....................................................................................62
Group Listen ..........................................................................................63
Group Paging / Meet Me Answer............................................................63
Headset Operation .................................................................................64
Headset Operation (with Feature Control Switch)..................................65
Hot Desking ...........................................................................................65
Hot Desk Remote Logout........................................................................66
Make Busy..............................................................................................67
Messaging- Advisory..............................................................................67
Message Waiting Indicator ....................................................................67
Music .....................................................................................................68

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Night Answer .........................................................................................68
Override (Intrude).................................................................................68
Paging....................................................................................................68
Phonebook.............................................................................................69
Queue Status .........................................................................................70
Reminder ...............................................................................................70
Ring Adjust ............................................................................................70
Speak@Ease...........................................................................................71
Speed Call..............................................................................................71
Tag Call..................................................................................................72
Trunk Flash............................................................................................72
USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT ...... 73
Access the Conference Controller...........................................................73
Turn the conference unit on and off.......................................................73
Adjust the conference unit volume ........................................................73
Place the conference unit in Presentation mode ....................................74
Exit the conference controller................................................................74
Mute the conference unit .......................................................................74
MESSAGING.................................................................................... 75
Set up your mailbox...............................................................................75
Set up forwarding for your Voice Mail....................................................75
Log into your mailbox from your own extension ....................................76
Log into your mailbox from another extension.......................................77
Log out of your mailbox .........................................................................77
Display message details.........................................................................77
Play a voice message .............................................................................78
Dial message sender..............................................................................79
Save a message .....................................................................................79
Delete a message...................................................................................79
Add a message sender to contact list.....................................................80
Forward a message to your email address.............................................80

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USING THE 5235 IP PHONE WEB BROWSER ................................... 81
USING THE LINE INTERFACE MODULE ............................................ 83
Making and Answering Calls Using the Analog key ................................83
Making and Answering Calls Using the Failover Mode............................85

ABOUT THE 5235 IP Phone
The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that
provides voice communication over an IP network. It features a large, backlit
touch-screen and provides users with real-time access to applications and
services such as web browsing, directory management and visual voice mail.
Eight fixed feature keys and multiple Touch Screens provide convenient
access to features such as Call History Logs, Contacts list, and many
customizable user settings. 5235 IP Phone supports Mitel Call Control
(MiNet) protocols. When used with a 3300 ICP, the 5235 IP Phone IP user
can access the feature-rich set of 5235 Phone Applications. The 5235 IP
Phone supports Hot Desking and Clustered Hot Desking as well as Resiliency.
The 5235 is ideal for executives and managers, and can be used as an ACD
Agent or Supervisor Phone, as well as a Teleworker Phone.
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5235 IP Phone Features
Feature Function
1 Stylus Used to select options on the
shutter screens
2 Ring Indicator Flashes to signal an incoming call
3 Speaker Provides sound for handsfree calls
and background music
4 Touch Screen Provides a large, high-resolution
viewing area that displays a set of
Touch Screen functions. Opening
each shutter displays an additional
Touch Screen which provides access
to phone features.
5 Volume Control and Contrast
Control Provides volume control when the phone is offhook.
Provides contrast control when the
phone is idle.
6 Fixed Function Keys Provides functionality for Speaker,
Microphone, Messages, Hold,
Trans/Conf and Cancel.
7 Key Pad Used for dialing when in phone
mode
8 Handset Used when not in headset or
handsfree mode

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TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
talk on the phone a lot, you may find it more comfortable to use a headset.
See Headset Operation for more information.
Protect your hearing
Your 5235 IP Phone has a control for adjusting the volume of the handset
receiver or headset. Because continuous exposure to loud sounds can
contribute to hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your 5235 IP Phone tilts to give you a better view of the
keys. To adjust the viewing angle:
1. Disconnect the cables to your phone.
2. Depress the button on both sides of the stand at the back of the phone
to remove the stand.
3. Hinge the hooks on the base unit into the notches on the back of the
phone and snap into place as follows:
•For a high-angle mount, hinge the two lower hooks into the
bottom set of notches and snap the two upper hooks into the
middle set of notches.
•For a low-angle mount, hinge the two lower hooks into the middle
set of notches and snap the two upper hooks into the top set of
notches.
Note: For more information about adjusting the viewing angle of your
phone, refer to the 5235 IP Phone Installation Guide shipped with your
phone.

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FOR USERS ON RESILIENT 3300 ICP
SYSTEMS
If during a call, you hear a beep repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashing rectangle on the display. The rectangle remains until the
switch to the primary system is complete..
If the 5235 IP Phone fails over to the secondary ICP, you have access to
your mailbox on the secondary ICP only if a mailbox has been programmed
for you by your Administrator.
Notes:
•The mailbox on the secondary ICP will not contain the same
messages as the mailboxes on the primary ICP. Any preferences
that are voice mail related are not carried from the primary ICP to
the secondary ICP. These preferences must be set on both ICPs.
•The History, Contacts and Settings applications do not support
resiliency. Your logs, contact information and any Settings on the
secondary ICP will not be carried from the primary ICP to the
secondary ICP.
5235 IP PHONE AND LINE INTERFACE
MODULE
The Line Interface module is an optional device that adds an analog phone
line (POTS) capability to your 5235 IP phone. If Emergency Call Routing is
not programmed on your 3300 ICP, you must use the Line Interface Module
to dial emergency calls. For more information on emergency number dialing,
refer to Emergency Calls.
If you have a Line Interface Module connected to your 5235 IP Phone, all
programming of the Line Interface Module, except the Analog Key, is done
by the Installer when your phone is installed. For more information, refer to
Program a Hard Key and Using the Line Interface Module.

USING THE TOUCH SCREENS
The Overview Touch Screen on the 5235 IP Phone provides access to all the
telephone features offered by the phone. A set of six shutters can be opened
from the Overview screen by pressing the shutter button or shutter label.
Click on the shutter button ( ) or shutter label to open one of the following
shutters:
•Phone: Allows access to programmable keys and the main phone
and call control interface. For information on how to use the Phone
shutter, see Using the Phone shutter.
•People: Allows access to your personal directory to add, delete or
view contacts. For information on how to use the People shutter,
see Using the People shutter.
•Messages: Provides access to a visual voicemail to see messages.
For information on how to use the Messages shutter, see Using the
Messages shutter.
•History: Allows you to view a log of missed, made and answered
calls. For information on how to use the History shutter, see Using
the History shutter.
•Settings: Provides access to all phone settings to customize your
5235 IP Phone. For information on how to use the Settings
shutter, see Using the Settings shutter.
•Applications: Provides a launch point to the Conference Control
and Web Browser applications. For information on how to use the
Applications shutter, see Using the Applications shutter.
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To open or close any of these shutters:
1. Press the shutter button ( ) or shutter label using your finger or the
stylus.
2. Press the shutter name using your finger or the stylus.
To navigate through the lists in each shutter:
•Press the Up and Down Scroll Buttons ( ): Pressing the down arrow
displays the next page of six items on the list. Pressing the up arrow
displays the previous page of items.
If there is no next or previous page of items, the appropriate button is
disabled.
Using the Phone shutter
The Phone shutter provides access to programmable keys and the main
phone interface.
In the Overview Touch Screen, the status area displays information
regarding the Phone shutter.
Possible values are:
•Not Ready: Displayed during startup or if there is no
communication established with the ICP.
•Phone number: Displayed as specified in the Settings shutter.
•Headset ( ): Indicates that a set is in headset mode.
•DND ( ): Indicates that a set is in DND (Do not disturb) mode.
•Logged in as: Indicates that a hot desk user is logged in.
You use the Phone shutter to use programmed keys and dial numbers.
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•Phone Display: Displays information about the received call. This
information is provided by the 3300 ICP.
•Personal Softkeys: Keys that allow you to access specific call
control features. You can either use the default values supplied by
the 3300 ICP or you can program the keys using the Settings
shutter. The programming available from the 3300 ICP is
displayed only when the 5235 is in Idle Mode.
•Programmable Keys: Keys that can be programmed to launch
specific call control features. These keys are programmed using
the Settings shutter. The keys are numbered starting at the
bottom right corner proceeding in a right to left direction up to the
top left corner. Key number 1 is always on the first tab in the
bottom right hand corner and is the prime DN.
•Tabs: Allow you to display additional programmable keys.
Note: Your prime line key is always in the bottom right hand corner of
Tab 1.
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Using the People shutter
The People shutter provides a single location for you to add, delete, and edit
contact names and numbers. You can also dial anyone on your contact list
from the People shutter.
You launch the People shutter by:
•Pressing the shutter label buttons ( ) or shutter label.
•Pressing a programmed key/softkey in the Phone Shutter. For
information on how to program keys, see Programming Features
On Your Keys.
The People shutter displays a maximum of six contacts, ordered in the
alphabetical order of the last name.
The People shutter provides the following elements:
•Scroll Buttons ( ): Use to navigate through the contact list.
•Alpha tabs: Use to scroll to the page that contains the contact
whose last name starts with the first letter label on that tab. For
example, if you press the “fgh” tab, the Contact List scrolls to the
contact whose last name starts with “F”. Multiple clicks on a tab
scrolls the view to the next letter on the tab. For example, if you
press the “fgh” tab twice in a row, the Contact List scrolls to the
contact whose last name starts with “G”.
•New: Use to add a new contact to your contact list
For information on using the People shutter, refer to Setting Up Your Contact
List and Dialing From Your Contact List.
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Using the Messages shutter
The Messages shutter allows you to access your voice mail messages.
You launch the Messages shutter by:
•Pressing the shutter label buttons ( ) or shutter label.
•Pressing a programmed key/softkey in the Phone Shutter. For
information on how to program keys, see Programming Features
On Your Keys.
•Pressing the Message Hard Key on the phone (This option must be
specified in the Settings shutter. For more information on how to
specify this option, see Program Message key).
In the Overview Touch Screen, the status area displays information
regarding the Messages shutter.
Possible status values are:
•Not Ready: Displayed during startup or if there is no
communication established with the ICP.
•No Mailbox: Displays if the current prime DN does not have a
mailbox.
•Logged In: Displays when the user is currently logged into their
mailbox.
•Logged Out: Displays if the user is logged out of the mailbox and
the message indicator is not on.
•Messages: Displays if the user is logged out and the message
indicator is on. Indicates that you have Messages.
If you open the Messages shutter and you are not logged into your voice
mailbox, the login window is displayed. You can use this window to log into
the voice mailbox assigned to this extension or to log in as a guest by
pressing “Connect as Guest”.
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You can use the Messages shutter to browse through your messages.
Messages are displayed in the order of newest message first.
The Messages shutter provides the following elements:
•Scroll Buttons ( ): Use to navigate through message list.
•Shutter tabs: Filters your messages and group them as Urgent,
New, Saved and Recorded. The All tab displays all your messages.
•Logout: Logs you out of your voice mail.
Message Details
Selecting a message from the Messages shutter displays the Message Details
shutter with call information as shown in the following screens.
Screen one is displayed if the Forward to Email feature is available on the
3300 ICP. Screen two is displayed if the Forward to Email feature is not
available on the 3300 ICP.
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The Messages Details shutter provides the following elements:
•Dial: Use to dial the caller.
•Save: Saves the message.
•Delete: Deletes the message.
•To Email: Use to send the voice mail to your email.
•Copy to Contacts: Use to add the message sender as a contact in
the People shutter.
•Copy: Copies the caller information
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Using the History shutter
The History shutter provides a detailed record of your incoming and outgoing
calls, including calls made, received and missed. A maximum of 50 call logs
can be stored. For each call log the user receives beyond fifty, the oldest call
log is deleted. Duplicate call logs result in the original call log being updated
with the time of the new log and the number of times the log has occurred.
You launch the History shutter by:
•Pressing the shutter label buttons ( ) or shutter label
•Pressing a programmed key/softkey in the Phone Shutter. For
information on how to program keys, see Programming Features
On Your Keys.
In the Overview Touch Screen, the status area displays information
regarding the History shutter.
Possible values are:
•Not Ready: Displayed during startup or if there is no
communication established with the ICP.
•Missed Calls: Indicates missed call logs stored on the ICP (but
not on the 5235 IP Phone).
•Blank: Indicates that there are no missed calls.
You can browse through your logged calls using the History shutter. Call logs
are displayed in order of newest log to oldest log.
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The History shutter provides the following elements:
•Scroll Buttons ( ): Use to navigate through call log list.
•Shutter tabs: Filters your calls and groups them as Missed, Made
and Answered. The All tab displays all your calls.
•Status: Displays the name of the current view and the number of
logs in that view.
•Refresh: Allows you to refresh the call log list. You must press
the Refresh button to display any new logs.
•Delete All: Allows you to delete all the call logs.
Note: Calls made and received through the Line Interface Module module
are not recorded in the Call History.
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