Mitel MiVoice 5312 User manual

Q u i c k R e f e r e n c e G u i d e
Mitel 5312 Quick Reference Sheet
What Do These Keys Do?
UP/DOWN Arrow Keys:
Used to turn volume of caller up & down when
on a call and to adjust the ringer volume.
Speaker:
Used to activate/deactivate loudspeaker.
Mute:
Enables Mute, for phone’s handset, headset or
hands-free microphone.
Superkey:
Used for programming Personal keys and
accessing various features.

Cancel:
Used to cancel your last action.
Redail:
Used to redial the last external number you
dialled.
Hold:
Used to hold calls (not used for transfer).
Trans/Conf:
Used for enquiry, transfer and conference calls.
Message:
Used to send and receive messages.
Personal Keys (12)
These keys may be programmed as LINE,
GROUP, STATUS, SPEEDCALL or FEATURE
keys, however the bottom Right key is your
prime key and cannot be changed-this is your
extension.

Q u i c k R e f e r e n c e G u i d e
Answering Calls
To answer a call you must pick-up the handset, press the prime key or press [SPEAKER].
Internal:
Single ring, prime key flashes, pick up handset, or press
flashing key. Display shows who is calling you before you
answer.
External:
Double ring, prime or line key flashes, pick up handset or
press flashing key.
Calls Forwarded to You:
Display shows “from XXXX”, answer as above.
Call Waiting –What Can You Do (Only Available if Programmed on Feature Keys)
While on a call, you hear call waiting tone, you can either hang up or press the [WAIT]
feature key - this holds your current call and brings the waiting call through - press
[TRADE] again to hold the new call and reconnect to your original call.
Someone Answer That Phone
Group Pick up:
Lift handset and press PICK UP feature key or *6
To answer any ringing extension
Dial **6 plus the ringing extension number.
Need To Make A Call
Operator Call
Dial 0
Making Internal/Network Calls
Dial the Extension Number you require.
Making External Calls
Dial 9and the required telephone number or
Dial System Speedcall code XXXX or
Dial Personal Speedcall code: *1(00-09) or
Press [REDIAL] key for Last Number Redial.
Hold on I’ll Find Out
To hold a call press the [HOLD] key.
To retrieve a held call press the fast flashing line key.
What Is Their Extension Number?
Press [SUPERKEY], press *to select “PHONEBOOK”, use dialpad to display first few
letters of the name you want to look up, press 0 to select “LOOK UP”, use 0to select
“NEXT” if required and when the correct name appears in the screen press *to select
“CALL”.

Q u i c k R e f e r e n c e G u i d e
I’ll Put You Through
To make an enquiry/transfer a call, press [TRANS/CONF] (caller is automatically held),
dial required extension number, wait for answer if necessary and either hang up or press
RELEASE feature key or HANG-UP to transfer the call - or press [CANCEL] to return to
original call.
Let’s Speak To… As Well
Setting up an outgoing conference:
With a call in progress, press
[TRANS/CONF], dial the next person, when they
answer, speak privately if required, and when ready,
press [TRANS/CONF] again - a conference
is established.
Repeat above steps to add additional parties to the
conference (maximum of 8).
Setting up an Incoming
Conference:
With a call in progress on line 1, line 2 - 8 will flash
slowly to indicate an incoming call.
Press [HOLD], select second line to answer
call and speak privately.
Press [HOLD], go back to original call on line
1, then press “ADD HELD” softkey below display,
then select line 2 that was held, a 3 party
conference is now established.
To add a further incoming call to your conference,
while connected to conference call on line 1, line 2 -
8 will flash slowly to indicate an incoming call.
Press [HOLD], select second line to answer
call and speak privately, press [HOLD], go
back to original call on line 1, then press “ADD
HELD” softkey below display, then select line 2
that was held, you have a 4 party conference.
Continue above steps to add additional incoming
parties to the conference (maximum of 8).

Q u i c k R e f e r e n c e G u i d e
Can’t Get Through
If the extension you are calling is busy or there is no answer:
Press [MESSAGE] and hang up - their message lamp will begin to flash immediately or
Press CALLBACK feature key or Dial 6and hang up.
When the extension is free or is next used an automatic callback will take place or
To Cancel ALL Callbacks: - Press #6 or
To Cancel an Individual Callback: - Press ##6 & extension number.
Message Light Is Flashing
Press MESSAGE, press YES, the name of the caller is shown, press MORE for date and
time, and press CALL to be connected.
Going Somewhere
Calls may be forwarded (to an extension or to voicemail) immediately, when you are busy
or if you don’t answer and may be switched on or off using either the SUPERKEY and
pressing the * & # key or by dialling feature access codes shown
ALWAYS
*81 + destination, forwards all calls to destination
B-INT
*83 + destination, forwards internal calls if you are busy
B-EXT
*84 + destination, forwards external calls if you are busy
B-INT/EXT
*85 + destination, forwards all calls if you are busy
NA-INT
*86 + destination, forwards internal calls on no answer
NA-EXT
*87 + destination, forwards external calls on no answer
NA-INT/EXT
*88 + destination, forwards all calls on no answer
To CANCEL dial above code without dialling the destination.

Q u i c k R e f e r e n c e G u i d e
Secretarial Service
This facility allows the Secretary to control the call forwarding facility from his/her phone.
A STATUS key (showing if the Manager is engaged) and a RING key may be
programmed.
To activate Secretarial Service (from SEC phone) dial *82 plus Manager’s extension
number or press pre-programmed key.
To cancel Secretarial Service (from SEC phone) dial #82 plus Manager’s extension
number or press pre-programmed key.
Programming Personal Keys
Personal Keys may be programmed as SPEEDCALL OR FEATURE keys.
Press [SUPERKEY], press #until “PERSONAL KEYS” appears, and press *.
Press un-programmed Personal key, Dial a new number, press the personal key again
and Press *to make private and #to save.
Press [SUPERKEY] to exit.
Programming Personal Speedcalls (00-09)(If Available)
Dial #1 (00-09) 9 plus complete telephone number to be stored hang up.