NEC EliteMail LX User manual

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User’s Guide
EliteMail LX

To access your mailbox by computer
1. Launch Internet browser such as Windows Internet Explorer.
2. In the Address window enter the IP Address of voice mail:
IP Address
3. When the Mailbox Manager page is seen, enter:
User ID (9+extension number)
Security Code
4. Choose your preferred language from the available system languages, and click "Login".
To access your mailbox by telephone from inside your organization
1. Call the voice messaging system.
2. When the system greets you, enter:
Personal ID
Security Code
For assistance, call:
Name
Extension

1
INTRODUCTION
Welcome to EliteMail LX User’s Guide. The EliteMail LX is a simple yet powerful voice messaging system that can
greet your callers and record your messages. You will find it quick and easy to use.
On the Telephone
The voice messaging system lets you control how your mailbox receives messages and plays them back. You can
change these settings whenever you like, from any telephone. The telephone options consist of:
K Menu Conversation
The menu conversation leads you quickly to your destination. You will hear a menu of options. Enter the number
associated with the option to perform the particular task. The voice messaging system’s menu options are
diagrammed as “System Menus” on page 70.
K 1 for Yes, 2 for No
If you prefer, ask your system manager to set up your mailbox with the 1 for Yes, 2 for No conversation. This
conversation leads you step by step through all of your options with easy, yes-and-no questions. Just enter 1 for
Yes, 2 for No.
K Shortcuts
To perform routine tasks quickly, you can enter a sequence of numbers in advance of the conversation questions or
menus.
K Rotary Telephones
If your system uses dial pulse detection, you can use a rotary dial (pulse tone) telephone to send and receive
messages and to change your feature settings.
K Help
When the system conversation asks you a question, enter 3 to hear a Help menu of options.
K Softkeys
If equipped you can use the softkeys on your display telephone. The visual display of softkeys quickly leads you to
your destination. You will see a menu of options. Press the softkey associated with the option to perform the
particular task for your feature settings.
On the Computer
If your system has TeLANophy®, you can manage live telephone calls and all types of messages visually on your
computer screen. TeLANophy is a suite of unified messaging and call management modules. TeLANophy consists of:
K ViewMail®
All of your voice messages are brought together in one window with ViewMail. You can access and prioritize your
messages and respond to them by using your personal computer.
K ViewMail for Microsoft® Messaging
You can access all of your messages — voice mail and e-mail — in your Microsoft Inbox, whether you are using
Outlook 98, Outlook 2000, Outlook XP, or Outlook 2003.

2
K ViewCall®Plus
All of your inbound and outbound calls can be managed visually from your desktop computer. You can customize
your call control applications by integrating ViewCall Plus with other applications, such as Microsoft’s Office suite.
K Help
For more detailed information about TeLANophy, use the:
I Online Help system (press F1 or use the Help menu)

3
SETTING UP YOUR MAILBOX
First, fill in the blanks on the inside front cover of this guide and perform the procedure To access your mailbox from
inside your organization provided on the inside front cover. This makes your mailbox ready to use and enrolls you on
the system as a subscriber.
The system will ask you to record your name, spell your name (if required), record a personal greeting, and set your
security code.
You should set a security code that only you know. This prevents someone else from hearing your messages and
changing your mailbox settings. You can change your security code as often as you like.
After you have set up your mailbox by telephone, you can also begin using TeLANophy. Contact your system manager
to get TeLANophy set up on your desktop.
To set up your mailbox
1. Access your mailbox by telephone (see inside front cover).
2. Answer the system questions. Enter 1 for Yes, 2 for No. If you are not sure, enter 2. You can always change the
option later.
3. When the system asks you if you are satisfied with your settings, enter 1 to confirm.
CHECKING AND LEAVING MESSAGES
Depending on your system, you can use a telephone or computer to:
K Check new messages
K Leave a message to one or more subscribers or guests
K Leave a message to a group
K Review messages
K Redirect a message
K Modify or cancel a message after leaving it
K Archive a message
K Record a conversation
Checking New Messages
Checking new messages by telephone
New messages are messages that you have not yet heard. The system notifies you when you have new messages.
It also sorts your messages by sender. If the system does not know who left a message, it says that the message is
from your message box.
After you listen to the messages from a subscriber, you can reply immediately; you do not have to dial the subscriber’s
extension.

4
To check new messages by telephone
1. Access your mailbox.
2. Press the New softkey or enter 4 to check new messages. Follow the system instructions. Enter 1 for Yes, 2 for
No.
Optional Playback Features
,
The system manager can set up special options for your mailbox to:
K Play your new messages automatically each time you call the system.
K Provide additional security by always requiring both a personal ID and a security code to play messages.
K Tell you how long it will take to play your messages.
,
One or more of these features may not be available at your site.
Checking New Messages by Computer
If your system uses ViewMail or ViewMail for Microsoft Messaging, you can check messages visually from your
computer.
Information about each message is provided on the screen. When available, names, telephone numbers, and a
subject are included with messages. ViewMail also provides the length of the message and the time it was sent.
You can listen to messages either with a computer sound device or a telephone.
To check new messages from your computer
1. Start ViewMail or Outlook with View Mail for Microsoft Messaging installed and connect to voice mail.
2. Double-click the message to open it.
3. Use the VCR-style buttons to play and respond to the message.
SEE ALSO:
“Modifying a Message” on page 16
“Canceling a Message” on page 17
“E-Mail Integration Package Q” on page 69

5
Figure 1. New Message Check
Urgent Message
New Message

6
Leaving a Message by Telephone
The system lets you leave voice messages for subscribers, groups, or guests. If you call a subscriber’s extension and
the call is unanswered, your call is automatically routed to the subscriber’s mailbox, where you can leave a message.
You can also leave messages directly from a subscriber’s mailbox.
Directory Assistance
Your system may use automatic directory assistance, numeric directory assistance, or both, to help callers find
subscribers’ extension numbers.
Callers with letters on their telephones can use automatic directory assistance, which identifies subscribers by their
last names. All callers can use numeric directory assistance, which groups subscribers by department, location, or
other categories.
Special Delivery Options
When you leave a subscriber message, you can mark it with one or more of these special delivery options:
Urgent The message is played first, before regular messages.
Private The message cannot be redirected.
Return Receipt The system tells you when a subscriber has heard the message.
Future Delivery The message is delivered at the time and on the day you specify.
To leave another subscriber a message
1. Call another subscriber. When the subscriber does not answer, the call is forwarded to voice mail.
2. Leave a message.
3. Follow the system instructions. Enter 1 for Yes, 2 for No.
To leave a message directly in a subscriber’s mailbox
1. Access your mailbox by telephone (see inside front cover).
2. Press the LVMSG softkey or enter 5 to leave any messages.
3. On the telephone, you may be asked spell the subscriber’s name or enter the extension number. You can
alternate between name and number by pressing the #key twice.
When spelling a subscriber’s last name, a “wild-card” number (typically 0 or 1) can be used for any letter in the
last name you do not know.
4. Enter 2 until you hear the name of the subscriber you want, then enter 1.
SEE ALSO:
“Modifying a Message” on page 16
“Canceling a Message” on page 17
“E-Mail Integration Package Q” on page 69