NEC UNIVERGE SL2100 User manual

The SL2100
Quick Install Guide:
InMail Voicemail
www.nec-enterprise.com

Quick Install Guide –SL2100 InMail Voicemail rev 1.2 2
This guide explains the installation, configuration and operation of the SL2100 Telephone System including the
exchange line and telephone connections.
Further information is available on BusinessNet.
Please keep all information supplied for future reference.
Regulatory Notice.
Refer to the Declaration of Conformity shown in the SL2100 Hardware Manual
Warning: This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Quick Install Guide –SL2100 InMail Voicemail rev 1.2 3
Contents
1 –What is SL2100 InMail?....................................................................................................................................4
Parts available for SL2100.................................................................................................................................4
Overview of InMail voicemail available for each CPU card................................................................................5
2 –Hardware Installation .......................................................................................................................................6
CPU-C1..............................................................................................................................................................6
CPU-C1-A...........................................................................................................................................................6
Adding the SD card to an existing system .........................................................................................................6
Default configuration of InMail............................................................................................................................6
3 –Use PCPro to Configure InMail .......................................................................................................................7
PCPro Initial Setup Wizard.................................................................................................................................7
Mailbox Overview...............................................................................................................................................7
Group Mailbox Configuration..............................................................................................................................8
Using a Group Mailbox for Auto Attendant operation.........................................................................................9
Dialing Options.................................................................................................................................................10
4 –Routing an ISDN/SIP DDI Trunk to voice mail .............................................................................................12
5 –Routing an Analogue Trunk to Voice mail ...................................................................................................13
6 –Using the Web Interface to upload and download messages & greetings...............................................15
Subscriber Mailbox...........................................................................................................................................15
Call Routing Mailbox ........................................................................................................................................16
7 –Toll Restriction for Voice mail ports.............................................................................................................17
8 –Using Voicemail..............................................................................................................................................18
Accessing Mailboxes........................................................................................................................................18
Accessing an Administrator mailbox ................................................................................................................19
Recording the Greeting used for the Auto Attendant.......................................................................................19
Programmable Functions keys for InMail Mailboxes........................................................................................20
Forwarding your calls to Voice Mail..................................................................................................................22
Conversation Recording...................................................................................................................................24
9 –Additional Information ...................................................................................................................................25
Mailbox Security Code .....................................................................................................................................25
Voicemail Storage Capacity.............................................................................................................................25
InMail Channels................................................................................................................................................26
InMail Licenses.................................................................................................................................................26
Mailbox specifications ......................................................................................................................................27
InMail Service codes ........................................................................................................................................27
Backup & Restore of Messages.......................................................................................................................27
Replace Built in InMail Message Prompt .........................................................................................................27
Adding the SD card to an existing system .......................................................................................................28
Upgrading from an SDVMS to an SDVML card ...............................................................................................28
10 –Security..........................................................................................................................................................29

SL2100 InMail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 4
1 –What is SL2100 InMail?
InMail is a built in voice mail system which provides mailbox functionality for users and groups on the system.
InMail can also be used for Automated Attendant operation, answering incoming trunk callers and routing them
to the chosen destination within the SL2100 system.
InMail voicemail provides;
4 Answer/Recording channels (can be expanded to 16)
2/15/120 Hours of Recording Storage options
26 Voice Prompt Languages (available with SD card)
128 User Mailboxes
32 Group Mailboxes
32 Routing Mailboxes
E-Mail notification (license required)
Conversation recording
Interactive soft-key integration and on-screen message notification
Greetings and Messages upload/download via webpage
An option also exists to supplement voice mail storage by installing an additional SD card into the socket on the
CPU. Supported SD cards are supplied by NEC only.
SDVMS-C1 SD Card 15 Hours
SDVML-C1 SD Card 120 Hours
The quantity of answer/recording channels can be increased from 4 to 16 by adding the IP7WW-EXIFB-C1
daughter card to the CPU.
This guide explains the setup required for the most common InMail functions and it is assumed you have a
knowledge of the SL2100 system and configuration using PCPro.
Parts available for SL2100
IP7WW-4KSU-C1
SL2100 Chassis unit
Included within this guide
IP7EU-CPU-C1
SL2100 CPU card
IP7EU-CPU-C1-A
SL2100 CPU card with pre-installed
IP licenses and 2hour InMail
IP7WW-SDVMS-C1
SDVMS-C1 SD Card 15 Hours
IP7WW-SDVML-C1
SDVML-C1 SD Card 120 Hours
SL2100 VM E-MAIL
NOTIFY LIC
Email notification –System wide
license
IP7WW-EXIFB-C1
Expansion interface card
Interface card required to connect to the
expansion chassis, also increases InMail
channels to 16
IP7WW-3COIDB-C1
Analogue trunk daughter card
3 analogue trunks, max. 4 per unit
IP7WW-2BRIDB-C1
2BRI card
2 x BRI circuits, 4 trunks
IP7WW-1PRIDB-C1
ISDN PRI card
1 PRI circuit, up to 30 trunks
IP7WW-000U-C1
Trunk carrier card
Require when 082E or 008E card is not
available to install the 2BRIDB,1PRIDB or
3COIDB card
IP7WW-082U-B1
8 Digital Extension (2wire) and 2
SLT extension card
8 digital and 2 SLT extension interfaces, max
3 per unit
IP7WW-308U-A1
8 Hybrid Extension (4wire)
extension card
8 hybrid extension interfaces, max 4 per unit
IP7WW-008U-C1
8 Analogue extension card
8 analogue extension interfaces, max 4 per
unit
IP4WW-Battery Box
Battery box
External battery box for power fail backup
(batteries not included)
161893001-A
Rack mount shelf
Rack mount for SL2100 chassis unit

SL2100 InMail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 5
Overview of InMail voicemail available for each CPU card
There are two CPU cards available for the SL2100, either card will support InMail.
the CPU-C1-A has 2hour InMail built in
the CPU-C1 card requires an SD card adding to provide InMail.
CPU Only
CPU with
SDVMS
CPU with
SDVML
CPU-C1
Voicemail
storage
None
15 hour
120 hour
Channels
4
Languages
26
Mailboxes
128
Voicemail
to e-mail
N/A
N/A
CPU Only
CPU with
SDVMS
CPU with
SDVML
CPU-C1-A
Voicemail
storage
2 hour
15 hour
120 hour
Channels
4
Languages
1
26
Mailboxes
128
Voicemail
to e-mail
N/A
N/A
N/A
The voicemail channels can be increased from 4 to 16 by adding the IP7WW-EXIFB-C1 daughter card onto
either CPU card.
Voicemail to e-mail requires a system license BE116751.
CPU with
EXIFB
Add license
Channels
16
Voicemail
to e-mail
Available
BE116751
VM E-mail
notify

Hardware Installation
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 6
2 –Hardware Installation
CPU-C1
The CPU-C1 card does not have built in InMail and must have one of the SD cards installed to provide InMail.
CPU-C1-A
The InMail system is in-built on the SL2100 CPU-C1-A card. It is possible to increase the storage capacity of the
SL2100 InMail system by adding an SD card.
Adding the SD card to an existing system
If the SD card is installed and the built in InMail or VRS system has already been used, then all greetings and
messages are not copied to the new VRS/voice mail storage space.
Refer later in this guide for instructions using the Web interface to download the messages and greetings to a
PC.
1. Power off the SL2100
2. Remove the CPU board and insert the SD card (label side up) into the slot until it clicks
3. Reinstall the CPU board into the chassis, and start the system again.
Ensure the SD card is correctly inserted before installing the CPU card into the chassis otherwise it may be
damaged by the card guide within the CPU slot.
Note - To remove the SD card first push and release the card to un-clip, then remove the SD card.
Default configuration of InMail
InMail Station Ports
Station ports 113-128
Department Group
Department Group 50
Voice mail access number
5999
Mail box access number
*8
Default subscriber mailboxes
200-263
The InMail is automatically configured and working with a default configuration.

Use PCPro to configure InMail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 7
3 –Use PCPro to Configure InMail
PCPro Initial Setup Wizard
If you have used the Initial Setup Wizard to configure the SL2100, then the mailboxes are automatically adjusted
to suit your chosen extension range.
You can check the InMail configuration within PCPro.
In EasyEdit >Quick Install >Voicemail you have access to all the InMail configuration settings.
Mailbox Overview
In EasyEdit >Quick Install >Voicemail >VM Basic Setup you can modify the subscriber configuration of the
InMail. A subscriber mailbox is directly associated with a telephone extension.
The common items are summarised in the table below
Mailbox Type
Set to Personal to enable, or None to deactivate a mailbox
Mailbox Extension
Define the telephone number to be associated with
Message Count
The maximum number of new or saved messages that can be stored in this mailbox
(max 99)
Automated
Attendant Directed
to Voice Mail
Not often used, this feature will enable a permanent forward to voice mail on the
selected telephone extension
Automatic Time
Stamp
Used for analogue (SLT) telephones, the time/date of the message is audibly
announced. This information is visible on screen for SL2100 telephones
System
Administrator
System administrators can reset passcodes for other mailboxes, and also record
system wide greetings
Dialing Option
See below for full description
Next CRMB
See Dialing Option below for full description
Voice Prompt
Language
Prompt language for mailbox user. SL2100 supports one language unless the SDVMS
or SDVML card is installed
Security Code
Option
Should the user be required to enter their security code if accessing the voice mail box
from an internal system phone (as opposed to externally via a trunk line)

Use PCPro to configure InMail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 8
Group Mailbox Configuration
Group mailboxes can be used for shared voicemail, for example ‘Sales’, ‘Accounts’, ‘Technical’, etc. they can
also be used for Auto Attendant.
Define the number for the Group Mailbox
In order to create a group mailbox it is a mandatory requirement that either a Department Group number or
Virtual Extension number exists for the mailbox number.
Department groups can be checked here;
If a Department group is not used, then you can create a Virtual Extension. Sometimes a Virtual Extension is
created for the single purpose of creating a group mailbox for shared use or for Auto Attendant operation.
Group Mailbox number
Group Mailbox number

Use PCPro to configure InMail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 9
Create the Group mailbox
Once a Department Group number or Virtual Extension exists, you can create a Group mailbox.
This mailbox can now be accessed as described in Accessing another mailbox.
Using a Group Mailbox for Auto Attendant operation
Set the Group mailbox type to Routing when you are using it as an Auto Attendant mailbox to route
incoming callers to destinations within the SL2100 system.
Define the Routing mailbox to be used for each Group mailbox (default is Routing mailbox 1) –this will
be the Routing Mailbox number that will have the Auto Attendant greeting recorded, see later in this
guide.
Assign the Dialling Options to the Call Routing Mailbox –these will be the digits dialled by the incoming
trunks callers.
Record the Auto Attendant greeting for the Call Routing mailbox via an Administrator Mailbox
(Instruction menu greeting) or upload a pre-recorded greeting via the Web interface.

Use PCPro to configure InMail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 10
Dialing Options
Dialing options allow single digits to be dialled during your voicemail greeting. For example;
“You have reached the voicemail for Bob Smith. I am not available right now, you can press 1 to speak to one of
my colleagues in the sales team, or you can leave a message for me after the tone…”
Dialing options are enabled on a per-mailbox basis and the options available are made by an association with a
Dial Action Table.
To enable Dialing options for a subscriber mailbox enable the option in VM Basic Setup
The Next Call Routing Mailbox reference is used to link to a Dial Action Table through an association with a
Call Routing Mailbox.
You can see the Call Routing Mailbox configuration in VM Call Routing.

Use PCPro to configure InMail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 11
The Dial Action Table then defines the options available during the greeting. In this example, you can press 2 to
be transferred to the Sales Department Group number 600.
Common options you can configure here;
Undefined Undefined (a message is given to the caller to say invalid option)
Screened Transfer Supervised Transfer (managed by the voicemail)
Unscreened Transfer Unsupervised Transfer (call is released when transfer is initiated)
For more options press F1 for PCPro Help.

Routing ISDN/SIP DDI trunk to voicemail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 12
4 –Routing an ISDN/SIP DDI Trunk to voice mail
For DDI calls to route to voicemail we can use the DDI routing table to add voice mail as a target.
Use Quick Install >DDI >DDI Routing to configure your DDI numbers.
102 is a fixed target number for voice mail.
The @ symbol can be used within Target1 to specify the mailbox number to be used when the call reaches
voicemail.
The digits after the @ define the mailbox, for example @552.
You can still use Target1 as usual, for example to define the target to route to extension 206 and when reaching
voicemail to use mailbox 552 enter: 206@552.
The @ symbol can
define a specific
mailbox (group
mailboxes)
102 is valid in
Targets 2 or 3
This option must be set for
the call to transfer from one
target to the next one

Routing an Analogue Trunk to Voicemail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 13
5 –Routing an Analogue Trunk to Voice mail
Analogue trunks can be routed to voice mail.
Use Quick Install >Analogue Trunks >Analogue Trunk Target either 1 or 2 to send the call to voice mail.
These targets are attempted sequentially, for example you can send the call to a ring group first and then to
voicemail if there is no answer. 102 is a fixed number for voice mail.
In this example Trunk lines 1~3 are routed to Ring Group 1 in Day Mode, and 102 (Voice mail) in Night Mode.
Analogue trunks require additional steps to be configured to control which mailbox the call will be routed to.
Use Quick Install >Analogue Trunks >Analogue Trunk Features to select an Answer table. The default
Answer table is 1.
Mode 1 = Day Mode
Mode 2 = Night Mode
102 = Voice Mail

Routing an Analogue Trunk to Voicemail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 14
Use Quick Install >Analogue Trunks >Analogue 102 Routing to define the mailbox specified by the Answer
Table.
The Mailbox number is associated with the Voicemail Setup tables.
Use a Group Mailbox
Group Mailbox 1~32
Group Mailbox number must already be
defined –see the Group Mailbox
Configuration section

Using the Web Interface
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 15
6 –Using the Web Interface to upload and download messages &
greetings
You can use the web interface to upload and download greetings for the InMail voice mail system.
To access the web interface you need to enter the IP address of the SL2100 into the address bar of your internet
browser.
Subscriber Mailbox
When you see the SL2100 Web Programming interface, enter the extension number of user in the User Name,
and the extension’s password (default 1111). Passwords are setup in PCPro Easy Edit-Advanced Items-User
Pro-Extension Password (CMD90-28).
In Pages 8/9 you can upload and download Greetings and also Messages.
Any files uploaded must be in CCITT-Alaw, 64kbps, 8Khz 8-bit Mono format. Maximum files size is 2MB.

Using the Web Interface
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 16
Call Routing Mailbox
When you see the SL2100 Web Programming interface, enter user1 in the User Name, and the password
(default 1111). Passwords are setup in PCPro Easy Edit-Advanced Items-User Pro-Extension Password
(CMD90-02).
Select the VRS Icon
Select InMail Audio Up/Download (Routing, Greetings)
Audio File Format
In order for uploaded file to play they must be in the proper format. Audio files not recorded in the proper format
may not playback. The required format is:
• Bit Rate: 64 kbps
• Sampling Size: 8 bits
• Channel: 1 (Mono)
• Sampling Rate: 8 kHz
• Audio Format: CCITT A-law
Maximum audio file size: 2MB
Click the VRS Icon
Select InMail Audio
Up/Download (Routing,
Greeting)

Toll Restriction for voicemail ports
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 17
7 –Toll Restriction for Voice mail ports
You should ensure that the customer’s system is secure from Toll Fraud
The voice mail utilises telephone extension ports on the SL2100 system. It is recommended to apply toll
restriction to these ports in case a subscriber mailbox password is compromised, it is recommended that the
voice mail cannot be allowed to make external calls.
Use Quick Install >Extensions >Toll Restriction to configure a toll restriction class for the Voice Mail. It is
recommended that Class 6 is used. You can see in this example;
Voice mail extensions = Toll Restriction class 6
Toll restriction class 6 = Associated with restrict/permit tables 4
Restrict/permit table 4 = No calls except emergency numbers
@ = any dialled digit.

Using voicemail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 18
8 –Using Voicemail
Accessing Mailboxes
There are several ways to access the voice mail system.
Accessing your own mailbox
From an SL2100 telephone with Soft Keys
Press the VM:xx Soft Key (xx is the new message count)
Enter your passcode if required
From an SL2100 telephone that does not have Soft Keys or analogue (SLT) telephone
Lift the receiver
Dial *8 (Service code for Voice Mail Access –Own Mailbox)
Enter your passcode if required
From an SL2100 telephone that has a Programmable Function key set as Voice Mail
Function key code 77 –InMail Voice Mail
Press the Voice Mail function key
Enter your passcode if required
Accessing another mailbox
To access another mailbox on the system it is necessary to call the voice mail access number
Lift the receiver
Dial 5999
Enter the mailbox number you want to access
Enter the passcode if required
From an SL2100 telephone that has a Programmable Function key set as Voice Mail for the other
mailbox number
Function key code 77 –InMail Voice Mail
Press the Voice Mail function key
Enter your passcode if required
Refer to the Multiline Terminal User Guide for further instructions.

Using voicemail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 19
Accessing an Administrator mailbox
Any user mailbox can be setup with Administrator options in
PCPro Easy Edit-Voicemail-InMail-InMail Mailboxes-InMail
Mailbox Options
To access administrator level:
Access the user mailbox.
Press the Mgr Soft Key if available on your telephone or dial 72
Administrator Options:
Option
Soft Key (dial)
Sub menu
Soft Key (dial)
Description
Instr (4)
Record, listen to or delete an Instruction Menu.
Annc (2)
Record, listen to or delete an Announcement Menu.
Subs (7)
Access the Subscriber Maintenance Menu. You will be prompted
to enter the user’s mailbox number.
Msgs (32)
Delete all messages in a mailbox.
Greet (34)
Delete the Greeting.
RcNam (6)
Record the Mailbox name.
Code (7)
Delete the Mailbox security code.
(36)
Delete the Mailbox name.
Info (8)
Hear InMail prompt version number
Sched (6)
To change the Answering Schedule Override for a table.
Dlist (5)
Create, delete and edit Message Distribution Lists.
MboxAn (3)
Record, listen to or delete a Mailbox Announcement message.
Press the Soft Key Back or press #to go back one level or exit.
The most common used are highlighted.
It is recommended to setup at least two users with System Administrator options.
Recording the Greeting used for the Auto Attendant
Recording the greeting used for the Auto Attendant will depend on which type of mailbox used:
Group Mailbox defined as a Routing Mailbox –Record the Call Routing Mailbox greeting via the System
Administrator’s mailbox
Station Mailbox with Dial Action Options –Record the greeting for the station mailbox
Call Routing Mailbox used for Auto Attendant
Log on to the System Administrator’s mailbox via a system telephone.
Using the Soft Keys on the phone press Instr (or dial 4) to record the Instruction Menu greeting
Enter the Routing Mailbox number 001~032 (only mailboxes set as Instruction Menu in VM Call Routing
will be available)
Choose the soft key for Listen / Record / Delete and follow the prompts.
Station Mailbox used for Auto Attendant
Log on to the Station mailbox via a system telephone.
Using the Soft Keys on the phone press Greet (or dial 4)
There are three greetings available, you can record three and select one of them as the current active
greeting. The active greeting can be changed at any time by logging into the station mailbox.
Tip –a unique mailbox security code can be setup for any group or station mailbox that’s used for Auto
Attendant to restrict access to the saved messages.

Using voicemail
Quick Install Guide –SL2100 InMail Voicemail rev 1.2 20
Programmable Functions keys for InMail Mailboxes
Access to any station or group mailbox can be made using a Programmable Function key for the mailbox to log
on to the mailbox defined by the key
Refer to the MLT User Guide for further instructions.
You can also setup the Programmable Function keys via PCPro –Quick Install –Extension –Function Key
Template
Select feature 77 –InMail Voice Mail
The chosen extension number will be the
mailbox number assigned to the key.
The example shows a key assigned to
mailbox 200
Programmable Function keys for InMail
A system telephone can have one or more programmable function keys assigned directly to a mailbox.
The key will flash when a new message is saved.
The same mailbox number can be assigned at more than one telephone to allow a group of users to
have message indication for a shared mailbox.
Keys can be assigned for mailbox access, conversation recording or to set call forward to voicemail for
other extensions
Select feature 77 –InMail Voice Mail
Select feature 78 –InMail Conversation Recording
Select feature 79 –InMail Forward to VM
Setting Programmable Function key at the telephone
1. Press the centre cursor key and navigate to Phone Setting –Key Assignment (560)
2. Scroll through your keys using the up/down cursor keys and press the centre cursor key to select
3. Scroll through the available functions using the up/down cursor keys and press the centre cursor key to
select Voice Mail
4. Choose Own Mailbox / Other Mailbox / VM Forward
a. Own mailbox = the station mailbox of the telephone
b. Other mailbox = scroll through all available mailboxes configured
c. VM Forward = FWD to own mailbox / FWD to other mailbox
5. Press centre cursor key to Save