NEC XEN IPK DIGITAL TELEPHONE User manual

Features & Specifications
Manual
NEC Business Solutions Ltd
Document No.: 8201
Release 1.0
July 2003
Xen IPK

July 2003 NEC Business Solutions Ltd
ii Features & Specifications Manual
A6-324000-642-01 - Release 1.0 July 2003
THIS PAGE INTENTIONALLY LEFT BLANK

Features and Specifications Manual iii
Doc. No. 8201 - Release 1.0 July 2003
Preface & Disclaimer
GENERAL
INFORMATION
The Xen IPK System is a feature-rich key system that provides over 200
features including Computer Telephony Integration, Least Cost Routing,
Automatic Call Distribution, ISDN Trunks and many others.
The Xen IPK system meets customer needs today and as business
expands the system can be expanded to grow as well.
The Xen IPK system has a set of manuals that provide all the information
necessary to install and support the system. The manuals are described in
this preface.
THIS MANUAL This manual provides specific detailed information and specifications for all
features provided with the Xen IPK system for Australia.
SUPPORTING
DOCUMENTS
Xen IPK General Description Manual
This Manual provides general information about the system, its features,
system configuration and standards. This manual provides an overview of
the Xen IPK System and can be used to present information to potential
customers.
Xen IPK System Hardware Manual
The System Hardware Manual is provided for the system installer. This
manual has detailed instructions for installing the Xen IPK system KSUs,
ETUs, Multiline Terminals, and optional equipment.
Xen IPK System Programming Manual
This manual provides instructions for programming the Xen IPK and Axis
system via a Multiline Terminal or PC.
Xen IPK Least Cost Routing Manual
This manual provides instructions to the service technician for programming
the customer site for least cost routing.
Xen IPK Automatic Call Distribution Manual
This manual provides the service technician with instructions for
programming the ACD. This manual can also be used by the ACD
supervisor, at the customer site, to use to become familiar with the ACD/
MIS feature.

July 2003 NEC Business Solutions Ltd
iv Preface & Disclaimer
Doc. No. 8201 - Release 1.0 July 2003
NEC shall not be liable for any direct, indirect, consequential or incidental
damages about the use of this equipment, manual or any related materials.
The information in this technical manual is advisory in nature and is subject
to change. NEC may make improvements and changes in the products
described in this manual without notice. Changes will be periodically made
to the information in the new editions.
Efforts have been made to ensure that the contents of this manual are
correct. Should you find any error, NEC welcomes your comments to
improve our communications, please contact NEC on 1800 036 136.
Contents of this manual are subject to change without prior notice at the
discretion of NEC Business Solutions Ltd.
This document has been prepared for the use of employees and customers
of NEC Business Solutions Ltd and may not be reproduced without the prior,
written approval of NEC Business Solutions Ltd.
Copyright 2003
NEC Business Solutions Ltd
635 Ferntree Gully Road
Glen Waverley Vic 3150

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Table of Contents
Chapter 1 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
SECTION 1 Electromagnetic Interference (EMI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION 2 Incidence of Harm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION 3 Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION 4 Service Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION 5 Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SECTION 6 Voice Announcement/Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SECTION 7 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SECTION 8 UL Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SECTION 9 Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
SECTION 1 General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
SECTION 2 Multiline Terminals Used With The System. . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
SECTION 1 General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SECTION 2 Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
SECTION 3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
A-1 Account Code Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
A-2 Account Code - Forced/Unverified . . . . . . . . . . . . . . . . . . . . . . 15
A-3 Account Code - Forced/Verified . . . . . . . . . . . . . . . . . . . . . . . . 19
A-4 Add-On Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A-5 All Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
A-6 Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
A-7 Ancillary Device Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
A-8 Answer Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
A-9 Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
A-10 Assigned Night Answer (ANA) . . . . . . . . . . . . . . . . . . . . . . . . . 39
A-11 Attendant Add-On Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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A-12 Attendant Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
A-13 Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
A-14 Attendant Station Outgoing Lockout . . . . . . . . . . . . . . . . . . . . 55
A-15 Attendant Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
A-16 Authorisation Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
A-17 Automatic Answer with Delay Message . . . . . . . . . . . . . . . . . . 65
A-18 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
A-19 Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
A-20 Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . 81
A-21 Automatic Call Distribution (ACD Plus) . . . . . . . . . . . . . . . . . . 87
A-22 Automatic Carrier Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
A-23 Automatic Day/Night Mode Switching . . . . . . . . . . . . . . . . . . . 99
A-24 Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
A-25 Automatic Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
A-26 Automatic Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
A-27 Automatic Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . 109
B-1 Background Music - Multiline Speaker . . . . . . . . . . . . . . . . . 113
B-2 Background Music Over External Speakers . . . . . . . . . . . . . 115
B-3 Barge-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
B-4 Battery Backup - System Memory . . . . . . . . . . . . . . . . . . . . . 121
B-5 Battery Backup - System Power . . . . . . . . . . . . . . . . . . . . . . 123
B-6 Busy Lamp Field on Multiline Terminals . . . . . . . . . . . . . . . . 125
C-1 Call Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
C-2 Call Appearance Keys (CAP) . . . . . . . . . . . . . . . . . . . . . . . . 133
C-3 Call Arrival Keys (CAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
C-4 Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
C-5 Caller ID Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
C-6 Caller ID - Incoming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
C-7 Caller ID - Outgoing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
C-8 Call Forward - All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
C-9 Call Forward - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . 167
C-10 Call Forward - Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
C-11 Call Forward - Off-Premise . . . . . . . . . . . . . . . . . . . . . . . . . . 173
C-12 Call Forward - Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
C-13 Call Park - System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
C-14 Call Pickup Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
C-15 Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
C-16 Centralised Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
C-17 Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
C-18 Clock/Calendar Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
C-19 Code Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

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C-20 Code Restriction Password Override . . . . . . . . . . . . . . . . . . . 213
C-21 CO/PBX, Tie Line Digit Restriction . . . . . . . . . . . . . . . . . . . . . 217
C-22 Computer Telephony Integration (CTI) . . . . . . . . . . . . . . . . . . 219
C-23 Consecutive Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
C-24 Cordless Telephone Connection . . . . . . . . . . . . . . . . . . . . . . 223
C-25 Customised Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
D-1 Data Line Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
D-2 Delay Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
D-3 Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
D-4 Dial 9 For Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
D-5 Dialled Number Identification Service (DNIS) . . . . . . . . . . . . . 241
D-6 Digit Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
D-7 Digital Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
D-8 Direct Inward Dialling (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . 257
D-9 Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . 263
D-10 Direct Inward Termination (DIT) . . . . . . . . . . . . . . . . . . . . . . . 269
D-11 Direct Paging Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
D-12 Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
D-13 Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
D-14 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
D-15 Door Lock Release Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
D-16 Door/Monitor Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
D-17 DP to DTMF Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
D-18 Drop Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
D-19 Dterm Series i Multiline Terminals . . . . . . . . . . . . . . . . . . . . . 291
D-20 DTU-type Multiline Terminal Migration . . . . . . . . . . . . . . . . . . 297
E-1 Elapsed Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
E-2 Electronic Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
E-3 E&M Tie Lines (4-Wire) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
E-4 Equal Access Accommodation . . . . . . . . . . . . . . . . . . . . . . . . 309
E-5 External Tone Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
E-6 External Zone Paging (Meet-Me) . . . . . . . . . . . . . . . . . . . . . . 313
F-1 Feature Access – User Programmable . . . . . . . . . . . . . . . . . 317
F-2 Flexible Line Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
F-3 Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
F-4 Flexible Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 325
F-5 Flexible Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
F-6 Full Duplex Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
F-7 Full Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
G-1 General Purpose Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

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G-2 Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
H-1 Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
H-2 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
H-3 Handsfree Dialling and Monitoring . . . . . . . . . . . . . . . . . . . . . 343
H-4 Headset Connection (Built In) . . . . . . . . . . . . . . . . . . . . . . . . 345
H-5 Hold With Recall (Exclusive & Non-Exclusive) . . . . . . . . . . . 347
H-6 Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
H-7 Howler Tone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
I-1 I-Hold Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
I-2 Incoming Call Identification . . . . . . . . . . . . . . . . . . . . . . . . . . 357
I-3 Intercom By-Pass CO Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
I-4 Internal Voice/Tone Signalling . . . . . . . . . . . . . . . . . . . . . . . . 361
I-5 Intercom Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
I-6 Internal Zone Paging (Meet Me) . . . . . . . . . . . . . . . . . . . . . . 367
I-7 ISDN-BRI Trunk Connections . . . . . . . . . . . . . . . . . . . . . . . . 371
I-8 ISDN-PRI Trunk Connections . . . . . . . . . . . . . . . . . . . . . . . . 377
I-9 ISDN Supplementary Services . . . . . . . . . . . . . . . . . . . . . . . 385
I-10 I-Use Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
K-1 Key Function/Multifunction Registration . . . . . . . . . . . . . . . . 389
L-1 Large LED Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
L-2 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
L-3 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
L-4 Live Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
L-5 Loop Start Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
M-1 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
M-2 Microphone Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
M-3 Multiline Conference Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . 411
M-4 Multilingual LCD Indication . . . . . . . . . . . . . . . . . . . . . . . . . . 415
M-5 Multiple Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
M-6 Multi-Zone Digital Cordless . . . . . . . . . . . . . . . . . . . . . . . . . . 419
M-7 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
N-1 Nesting Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431
N-2 Night Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
N-3 Night Chime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
N-4 Night Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
O-1 Off-Hook Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
O-2 Off-Premise Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
O-3 One-Touch/Feature Access Key . . . . . . . . . . . . . . . . . . . . . . 447
P-1 PC Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
P-2 PC Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453
P-3 Pooled Line (Outgoing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

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P-4 Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
P-5 Preset Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
P-6 Prime Line Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
P-7 Privacy on All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
P-8 Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465
P-9 Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
P-10 Programming from Multiline Terminal . . . . . . . . . . . . . . . . . . . 471
P-11 Push Button Dial - DTMF or DP . . . . . . . . . . . . . . . . . . . . . . . 473
Q-1 Quick Transfer to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . 475
R-1 Recall Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
R-2 Recall With Station Identification . . . . . . . . . . . . . . . . . . . . . . 483
R-3 Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485
R-4 Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487
R-5 Resident System Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 489
R-6 Restriction (Outgoing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
R-7 Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
R-8 Ring Tone Variation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495
R-9 Route Advance Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
S-1 Save and Repeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
S-2 Scrolling Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501
S-3 Secondary Incoming Extension . . . . . . . . . . . . . . . . . . . . . . . 505
S-4 Seized Trunk Name/Number Display . . . . . . . . . . . . . . . . . . . 507
S-5 Simplified Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . 509
S-6 Single Line Telephone Access . . . . . . . . . . . . . . . . . . . . . . . . 511
S-7 SLT Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515
S-8 SLT Timed Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517
S-9 Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519
S-10 Speed Dial – Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521
S-11 Speed Dial Stored Characters . . . . . . . . . . . . . . . . . . . . . . . . 525
S-12 Speed Dial – System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
S-13 Station Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533
S-14 Station Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535
S-15 Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . 539
S-16 Station Name/Number Display . . . . . . . . . . . . . . . . . . . . . . . . 545
S-17 Station Outgoing Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547
S-18 Station Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551
S-19 Station Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555
S-20 Step Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557
S-21 Store and Repeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559
S-22 Stored Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

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S-23 Synchronous Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565
S-24 System Data Up/Down Load . . . . . . . . . . . . . . . . . . . . . . . . . 567
T-1 Tandem Switching of 4-Wire E&M Tie Lines . . . . . . . . . . . . . 569
T-2 Tenant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573
T-3 Three-Minute Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575
T-4 Tone Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577
T-5 Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579
T-6 Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583
T-7 Two-Colour LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585
U-1 Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . 587
U-2 Uniform Numbering Network . . . . . . . . . . . . . . . . . . . . . . . . . 593
U-3 Universal Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597
U-4 Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 603
U-5 User Programming Ability . . . . . . . . . . . . . . . . . . . . . . . . . . . 605
V-1 Voice Mail Integration (Analogue) . . . . . . . . . . . . . . . . . . . . . 607
V-2 Voice Mail Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611
V-3 Voice Over Internet Protocol (VoIP) . . . . . . . . . . . . . . . . . . . 615
V-4 Voice Over Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619
V-5 Voice Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623
Chapter 4 Feature Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627
SECTION 1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Features and Specifications Manual Chapter 1 - 1
Doc. No. 8201 - Release 1.0 July 2003
Regulatory Information Chapter 1
SECTION 1
ELECTROMAGNETIC
INTERFERENCE (EMI)
WARNING
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
SECTION 2
INCIDENCE OF HARM
If the System is malfunctioning, it may also be causing harm to the
telephone network. The Telephone system should be disconnected until
the source of the problem can be determined and until repair has been
made. If this is not done, the Network Provider may temporarily disconnect
the service.
SECTION 3
HEARING AID
COMPATIBILITY
The NEC Multiline Terminals that are provided for this system are hearing
aid compatible. The manufacturer of Single Line Telephones for use with
the system must provide notice of hearing aid compatibility to comply with
ACA Technical Standards.
SECTION 4
SERVICE
REQUIREMENTS
WARNING
This equipment must only be installed and maintained by service personnel.
In the event of equipment malfunction, all repairs must be performed by an
authorised dealer of NEC Business Solutions Ltd or by NEC Business
Solutions Ltd. It is the responsibility of users requiring service to report the
need for service to one of NEC Business Solutions Ltd authorised agents or
to NEC Business Solutions Ltd.

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SECTION 5
COMPLIANCE
INFORMATION
This equipment has been tested to comply with all relevant ACA Technical
Standards.
The Dterm Series i telephones are compliant with all relevant ACA
Standards, but be aware that small metal objects such as staples and pins
may become caught and held in the earpiece, and users should be aware
and careful to prevent any accident from such an event.
The Xen IPK KSU must be permanently connected to protective earth.
SECTION 6
VOICE
ANNOUNCEMENT/
MONITORING
CAUTION
The use of monitoring, recording or listening devices to eavesdrop, monitor,
retrieve or record telephone conversations or other sounds activities,
whether or not contemporaneous with its transmission may be illegal in
certain circumstances under federal or state laws. Legal advise should be
sought prior to implementing any practice that monitors or records any
telephone conversation. Some federal and state laws require some form of
notification to all parties to the telephone conversation, such as using a
beep tone or other notification methods, or require the consent of all parties
to the telephone conversation, prior to monitoring or recording a telephone
conversation. Some of these laws incorporate strict penalties.
SECTION 7
MUSIC ON HOLD
IMPORTANT NOTE
In accordance with Australian Copyright Law, a license may be required
from The Australian Performing Right Association Limited (APRA), or other
similar organisation, when radio or TV broadcasts are transmitted through
the Music On Hold feature of this telecommunication system. NEC Business
Solutions Ltd hereby disclaims any liability arising out of the failure to obtain
such a license.
SECTION 8
UL REGULATORY
INFORMATION
This equipment has been listed by Underwriters Laboratories and
complies with all applicable requirements of the standard for telephone
equipment UL 1459.

Xen IPK Features and Specifications Manual
Features and Specifications Manual Chapter 1 - 3
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SECTION 9
BATTERY DISPOSAL
The Xen IPK system includes the batteries listed below. When disposing of
these batteries, KSUs and/or ETUs, you must comply with applicable
Federal and State regulations regarding proper disposal procedures.
The Xen IPK CPUI( )-U( ) ETU provides memory backup for approximately
21 days. The Ni-Cd battery should be replaced about every two years.
IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL
DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE
PRODUCT YOU PURCHASED CONTAINS A NICKEL-CADMIUM OR
SEALED LEAD BATTERY. NICKEL-CADMIUM OR SEALED LEAD
BATTERIES MUST BE COLLECTED, RECYCLED OR DISPOSED OF IN
AN ENVIRONMENTALLY SOUND MANNER.
The incineration. landfilling or mixing of nickel-cadmium or sealed lead
batteries with the municipal solid waste stream is PROHIBITED BY LAW in
most areas. Contact your local solid waste management officials for other
information regarding the environmentally sound collection, recycling and
disposal of the battery.
Nickel-Cadmium (or sealed lead) batteries must be returned to a Federal or
State approved nickel-cadmium (or sealed lead) battery recycler. This may
be where the batteries were originally sold or a local seller of automotive
batteries. Contact your local waste management officials for other
information regarding the environmentally sound collection, recycling and
disposal of the battery contained in this product.
Table 1-1: Battery Types and Quantities for KSUs and ETUs
Unit Name Type of Battery Quantity
B64-U( ) KSU Lead Acid 2
CPUI( )-U( ) ETU Nickel-Cadmium 1
DTR-1HM-1A TEL Lithium 1
MIFA-U( ) ETU Nickel-Cadmium 1
MIFM-U( ) ETU Nickel-Cadmium 1
VMS(2)/(4)/(8)-U33 ETU Lithium 1
FMS(2)/(4)-U33 ETU Lithium 1

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Features and Specifications Manual Chapter 2 – 5
Doc. No. 8201 - Release 1.0 July 2003
Introduction Chapter 2
SECTION 1
GENERAL
INFORMATION
Dterm Series i (DTR telephones) and DTU-type multiline telephones can be
used with the Xen IPK system.
SECTION 2
MULTILINE TERMINALS
USED WITH THE
SYSTEM
Dterm Series i Multiline Terminals
The Dterm Series i Multiline Terminals offer a variety of colours, display and
non-display and line sizes.
Two colours are generally available: black and white.
Two display types: with LCD and without LCD. The large Liquid Crystal
Display (LCD) on the display terminals provides call status data and
programming information.
Four line sizes: 2-line, 8-line, 16-line and 32-line.
Speakerphones with full handsfree operation and headset jacks are
standard (headset jack not available on the DTR-2DT-1A).
All but the DTR-2DT-1A are compatible with the AD(A)-R( ), AP(A)-
R( ), AP(R)-R( ), CT(A)-R( ) Unit and CT(U)-R( ) Unit adapters. The
AP(R)-R( ) Unit requires an ACA-U( ) Unit to supply AC power. The
DTR-2DT-1A has an internal Analogue Port without ringer.
An Attendant Add-On DCR-60-1A CONSOLE is available with 60
station and/or outside line assignments and 12 function keys.
Two-line terminal with two Flexible Line keys (each with 2-colour LED),
nine function keys, built-in speakerphone, a large LED to indicate
incoming calls or messages, and an outgoing only Analogue Port for
connecting a modem.

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The Single Line Terminals are offered in two variations (DTR-1-1A and
DTR-1HM-1A). Both have DTMF and Pulse Dialling compatibility, and
offer Flash and Redial key functionality. These Single Line Terminals
come standard with a Message Waiting Indicator that also functions as
an Incoming Call Indication. During a call, the receive audio level can
be increased three levels and decreased two levels from the default
setting (six volume level settings in all). The terminals offer four ring
volume settings (Off, Soft, Medium, and Loud), and three ring patterns
(Slow, Medium, and Fast). The Single Line Terminals also have a Data
Port for connecting a modem, and have a built-in wall mount adapter.
The DTR-1HM-1A terminal has eight programmable speed dial
buttons (maximum 21 digits each). The DTR-1HM-1A also has Hold
and Monitor Function keys.
Dterm Series i Terminal Feature Access Single On/Off, or One-
Touch Keys
Keys are designated Feature Access, Single On/Off, or One-Touch
throughout this manual. The keys operate much the same, but various
limitations imposed on each type are described below.
Feature Access Keys
Depending on the type, a Multiline Terminal can have 2, 8, 16, or 24 line
keys. These highly-flexible keys can be used for station DSS/BLF and
Speed Dial.
Single On/Off Keys
Line keys may also be assigned as Single On/Off keys in System
Programming to toggle a feature on/off. This assignment has no impact on
the Feature Access keys, but the assigned features are very specific. Call
Forward All Call, Call Forward Busy/No Answer, Scrolling (CID), headset,
and DND are examples of features available for Single On/Off keys.

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Features and Specifications Manual Chapter 2 – 7
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One-Touch Keys
One-Touch keys can perform the same function as Feature Access keys.
A Multiline Terminal has a fixed number of these keys. No system
assignment is necessary, and the number of keys ranges from none to 16
depending on the terminal type.
DTU-type Multiline Terminals
The DTU-type multiline telephones are available in a variety of
colours, display and non-display types and line sizes.
Two colours are generally available: black and white.
Two display types: with LCD and without LCD. The large Liquid Crystal
Display (LCD) on the display terminals provides call status data and
programming information.
Three lines sizes: 8-line, 16-line and 32-line.
Speakerphones with full handsfree operation and headset jacks
are standard.
The Dterm Series i Handset Cordless terminal is a 16-button phone
(display only).
An Attendant Add-On DCU-60-1A(BK)/(WH) CONSOLE is available
for 60 station and/or outside line assignments and 12 function keys.
An SLT Adapter can be used in place of a digital terminal for
connecting Single Line Telephones, or similar devices.
Figure 2-1: Key Assignment Example
One-Touch Keys
Line/Feature
Access Keys

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Features and Specifications Manual Chapter 3 – 9
Doc. No. 8201 - Release 1.0 July 2003
Features Chapter 3
SECTION 1
GENERAL
INFORMATION
All features available with the Xen IPK system are listed alphabetically by
name and described in this document. The following information is
provided, when applicable, for each feature:
Feature Description — briefly describes the feature and, when applicable,
tells how the feature is used by the end-user.
System Availability — describes Multiline Terminals that can be used with
this feature and lists any additional equipment, such as adapters or ETUs,
that must be installed for this feature to operate.
Operating Procedures – When applicable, detailed procedures for using
the feature are provided.
Quick Access Code Reference – provides a table that lists any Access
Codes that are used with the operation of the feature. This table is
only included for those features that have associated Access Codes.
This table has three columns: Default, Access Code Name, and
Alphabetic Designation.
Default – indicates the default values for the Access Codes (i.e., the
values as they are set when the system is first installed). All Access
Codes can be changed in System Programming with the exception of
the System and Fixed codes.
Access Code Name – indicates the name associated with the Access
Code. At the end of each code name, in parenthesis, is the code type.
There are four types of Access Codes: System, Feature, Intercom,
and Fixed.
zSystem Codes are usually 1-digit codes that apply to the
operation of the system. These codes can be changed in System
Programming.
zFeature Codes are typically 3-digit codes and indicate Access
Codes that apply to the associated feature, these codes can be
changed in System Programming.
zIntercom Codes are 2-digit codes that apply to the
associated feature and indicate Access Codes that can be
changed in System Programming.
zFixed Codes cannot be changed, they are set in the system.
Alphabetic Designation – helps you to easily remember the Access
Code. It is the alphabetic equivalent of the Access Code. These
designations are only available for Feature and Intercom codes.

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Service Conditions – provides specific conditions that apply to the
operation of this feature.
Related Features Lists – lists any associated features.
SECTION 2
OPERATING
PROCEDURES
The operating procedures are the same for the Dterm Series i and DTU-Type
and ETW-Type Multiline Terminals. The Dterm Series i terminals have three
additional keys; MIC, Directory and Message. Minor differences in the keys
are listed below. These differences are important when performing the
operations listed in the remainder of this manual.
SECTION 3
FEATURES
Features that are available with the Xen IPK system are listed in the
remainder of this chapter in alphabetical order by feature name.
Table 3-2: Comparison of Keys for Dterm Series i and DTU-type
Multiline Terminals
Dterm Series i
Terminals
DTP or DTU
Terminals


A~KA~0
JJ
LL







Directory N/A
Message N/A
N/A
AT
BQ
CS
DR
EP
FO
GN
HU
UV M
I