NEC Level II User manual

@
ultiline Telephone
y User Guide
NEC
LEVEL II

ELECTRA PROFESSIONAL
TELEPHONES
8 Line Non Display 16 Line Display
16 Line Non Display with
20 DSS/BLF One Touch Keys
24 Line Display with
12 DSS/BLF One Touch Keys
1. Speaker
2. Line Keys/Feature Access Keys
3. Dialpad/Dedicated Function Keys
4. Microphone
5. Volume Control
6. Large LED
7. Alphanumeric Display
8. One Touch Keys
9. Hookswitch

8 Line Non Display
16 Line Non Display
16 Line Display

16 Line Non Display with
16 DSS/BLF One Touch Keys
1. Speaker
2. Line Keys/Feature
Access Keys
3. Dialpad/Dedicated
Function Keys
4. Microphone
16 Line Display with
16 DSS/BLF One Touch Keys
5. Volume Control
6. Large LED
7. Alphanumeric Display
8. One Touch Keys
9. Hookswitch
10. Built-in Headset Jack

Table of Contents
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Placing Calls
b
Microphone Control
Speakerphone Calls
Holding Calls
Pages6&7 l eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Transferring Calls
b
Conference
Call Park - System .
Station Busy/No Answer Options
Pagesa& l eeeeeeeee.eeeeeeeeeeeeeeeeeeeeee
CO/PBX Dialing Options
b
PageslO&ll l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Call Pickup
b
Paging
Background Music
Call Forwarding
Pages12&13 l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Customized Message
b
Station Outgoing Lockout
Account Code Entry
Account Code Forced/Verified
DISA Password
Pages14&15 l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee
ACD/UCD
Volume Control
Programming
Character Entry Codes and Quick Reference Guide

GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
b Instructions are provided for Electra Professional and Electra Elite
telephones. When using an Electra Professional telephone, note that
ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf,
FNC=Feature,
LNR/SPD=Redial.
F All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned to all telephones, a
Call Appearance and Call Arrival key has been assigned to all multiline
telephones and only a single tenant has been assigned in the system.
F All access codes listed are standard; some may vary based on system
assignment.
b Access to many features is based on system assignments. Not all features
may be available from your telephone.
b Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation, etc.
LED INDICATIONS
FUNCTION ’
CO LINE KEYS:
Incoming Call
Held Call -Your Telephone
Held Call - Other Telephone
Call in Progress
Your Telephone
Other Telephone
Hold Recall
LARGE LED:
Incoming CO/PBX, DIT or ANA Call
Incoming Intercom, TIE Line or DID
Call
Message from Attendant
Voice Mail Message
Feature (FNC) KEY:
DND Set
Call Forward Set
Callback Request
ICM LED:
Incoming Call
Call in Progress
Held Call
LAMP STATUS
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Steady Green
Steady Red
Intermittent Flashing Green
Rapid Flashing Green
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Intermittent Flashing Red
Intermittent Flashing Red
Slow Flashing Red
Flashing Red
Steady Red
Flashing Red Conf LED

ANSWERING CALLS
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RINGING CALLS
b Lift handset
b Converse
NOTE : When assigned the Delayed Ringing feature, incoming calls will first ring at a primary
station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the
assigned secondary station.
RINGING CALLS TO A CALL ARRIVAL KEY
b Lift handset
b Converse
NOTE 1 : A Call Arrival key must be assigned to appear and ring at a Line Key/Feature
Access Key.
NOTE 2 : A Call Appearance key must be available to answer an incoming outside call
VOICEANNOUNCE CALLS
b Ensure MIC LED is lit
b Adjust Speaker volume (V or A) as needed
b Respond handsfree
NOTE: The handset may be used at any time during the conversation.
CAMP-ON (CALL WAITING)
Receive camp-on tone while on another call:
F Replace handset to disconnect present call
OR Press
Hold and press the Hookswitch to converse with second party
CALL ALERT NOTIFICATION
With a call in progress:
b Receive Call Alert Notification
b Press Hold, converse with second party
NOTE 1 : The second call may be placed on Hold if the CO Line appearance is assigned or if a
Call Appearance key is available.
NOTE 2 : Press flashing Line Key, Call Appearance key or Conf key to return to the first call.

PLACING CALLS
INTERNAL CALLS
F Lift handset
F Dial station number or “0” for the attendant
OR Press Feature Access Key or One Touch Key programmed for Direct
Station Selection
F Voice announce after tone burst or wait for ringing call to be answered
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will change
ringing to voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number.
OUTSIDE CALLS
F Lift handset
F Dial trunk access code i e 9
-
OR Press idle Outside Line Key
F Dial telephone number
b Converse
LAST CO/PBX NUMBER REDIAL
F Lift handset
b Press Redial (LNR/SPD)
F Dial Last Number Redial code 5
b Converse
STATION/SYSTEM SPEED DIAL
F Lift handset
b Press Redial (LNR/SPD) and dial Speed Dial Memory location:
D Station Speed Dial 80-99
D System Speed Dial 00-79
OR Press Feature Access Key or One Touch Key programmed for Station
Speed Dial
F Converse
TRUNK QUEUING
After dialing trunk access code or pressing a busy Line Key and receiving trunk
busy indication:
F Dial Trunk Queue set code 78
-
b Replace handset
NOTE: When a line is available, your telephone will ring; lift handset and place call.

MICROPHONE CONTROL
b Press Feature (FNC)
b Dial MIC On/Off code 1
NOTE 1: Lit MIC LED indicates M/C on.
NOTE 2:
MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key.
SPEAKERPHONE CALLS
ä Press Speaker; LED lights
F Ensure MIC LED is lit
b Place internal or outside call
b Converse
b Press Speaker to disconnect call
NOTE: The handset may be used at any time during the conversation.
To resume handsfree
operation or to monitor a call, press Speaker (LED lights) and replace handset.
HOLDING CALLS
NON-EXCLUSIVE HOLD
With a call in progress:
b Press Hold
EXCLUSIVE HOLD
With a call in progress:
b Press Feature (FNC)
b Press Hold
NOTE 1: To retrieve a held call, press the flashing Line Key, Call Appearance key or Conf key
(internal calls).
NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telephone with the held
line appearance or Call Appearance key
NOTE 3: After a preprogrammed time, the held call will recall to the originating station.
Once in a
recall condition, Exclusively Held calls can be retrieved from any station with the held line
appearance or Call Appearance key.

TRANSFERRING CALLS
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USING MANUA
,L DIAL
USING DIRECT STATION
With a call in progress:
SELECTION (DSS)
b Press Transfer
b Dial station number
b Announce call (optional)
b Replace handset
With a call in progress:
b Press Transfer
b Press programmed DSS
b Announce call (optional)
b Replace handset
NOTE 1: If the called station is busy replace handset to initiate a camp-on. Unanswered camp-
ons and unscreened transfers will recall to the attendant telephone. After answering the recall,
pressing Feature (FNC) 86 will transfer the call to the personal voice mailbox of the station
number dialed.
NOTE 2: To return to the original party, press flashing Line Key, Call Appearance
key or Conf key.
NOTE 3: A Feature Access Key or One Touch Key may be assigned for DSS.
NOTE 4: Jo transfer a call directly to a personal voice mailbox, dial 7 after dialing the
station number.
CONFERENCE
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With a call in progress:
b Press Conf
b Place second call (internal or external)
b Announce conference
b Press Conf to establish conference
NOTE 1: Repeat above procedure to add an additional party. (Maximum 2 outside parties.)
NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after
the conference has been established. The parties may continue to converse in private. Press the
flashing Conf key to return to the conversation.
CALL PARK - SYSTEM
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SET
With a call in progress:
b Press Transfer
b Dial Call Park Set code 4*
b Dial Call Park location O-9
b Replace handset
RETRIEVE
From any station:
b Lift handset
b Dial Call Park Retrieval
code 4#
b Dial Call Park location 0-9
b Converse
NOTE: If the dialed Call Park location is busy, dial another Call Park location (O-9).

STATION BUSY/NO ANSWER
OPTIONS
$TOMATIC CALLBACK ANSWER
When calling a busy multiline telephone:
b Dial Automatic Callback code Q
F Replace,handset
When both telephones are idle
originating telephone rings:
b Lift handset
F Call is placed automatically
CALLBACK REQUEST
SET
When calling a busy or unanswered
multiline telephone:
F Dial Callback Request code #
F Replace handset
ANSWER
Receive display and/or Feature
(FNC) LED message indication:
ä Lift handset
b Dial #; request originator is
automaticallycalled
b Repeat above procedure to
respond to additional messages
NOTE: Callback messages are automatically canceled once the originating station is called.
TONE OVERRIDE
SET
ANSWER
When calling a busy multiline telephone:
With a call in progress:
F Dial Tone Override code 5
b Receive tone override signal *
to send tone
b Press Hold
b Wait for signalled party to answer
F Converse with second party
* If handsfree, a visual indication only (2) will be provided on the telephone’s display.
NOTE: An Override Tone will be sent each time “*“is pressed.
STEP CALL
When calling a busy telephone:
F Dial 2to advance to the next station number in that 1 O’s group

STATION BUSY/NO ANSWER
OPTIONS (Continued)
VOICE OVER
ORIGINATE
When calling a busy telephone:
F Dial Voice Over code S
F Announce message
ANSWER
With a call in progress:
b Receive Voice Over
announcement
b Press Hold
F Converse with Voice Over
originator
b Press Answer key to alternate
between parties
WHISPER PAGE
With a call in progress:
b Receive Voice Over
announcement
b Press Feature (FNC)
b Dial 65
b Converse with Voice Over
originator while monitoring first
call
b Press Feature (FNC)
F Dial Ss
F Converse with first caller while
monitoring Voice Over originator
NOTE: The Whisper Page Access Code may be assigned to a Feature Access Key or
One Touch Key.
CO/PBX DIALING OPTIONS
SAVE & REPEAT
SAVE
With an originating outside call
in progress:
b Press Feature (FNC)
F Dial 9; called number is stored
F Replace handset
REPEAT
F Lift handset
b Press Redial (LNR/SPD)
F Dial I#; call is placed

CO/PBX DIALING OPTIONS
(Continued)
STORE & REPEAT
STORE
With an outside call
in progress:
b Press Feature (FNC)
k Dial 7
REPEAT
b Lift handset
b Press Redial (LNR/SPD)
b Dial #I; call is placed
b Dial number to be stored
b Press Feature (FNC)
b Complete conversation and
replace handset
NOTE: Store & Repeat and Save & Repeat features cannot be used simultaneously
AUTOMATIC REDIAL
After originating a busy or unanswered outside call:
b Press Speaker
F Replace handset
b Press Feature (FNC)
’ b Press Redial (LNR/SPD)
F Call is repeatedly dialed until answered, canceled or the
maximum number of redial attempts is reached
F Lift handset when the called party answers
NOTE 1: Press Speaker to cancel Automatic Redial.
NOTE 2: System programming determines waiting time and number of redial attempts.
CALLER ID
ANSWER PLACING CALLER ID CALLS
Receive incoming ringing or b Press SCROLL repeatedly until
transferred outside call: desired number is displayed
F Review telephone display for b Lift handset to automatically dial
calling party’s name or number displayed number
F Answer call accordingly
b Converse
NOTE 1: Caller ID will be displayed even when station is busy or in DND mode, allowing the
user to identify the incoming call.
NOTE 2: On a system-wide basis, the last 10 calls received with Caller ID information are
stored and are accessible with the SCROLL key
NOTE 3: Least Cost Routing (LCR) is required to automatically dial Caller ID calls,
NOTE 4: Press lit Line Key to review calling party’s name or number while the call is in
progress.

CALL PICKUP SYSTEM
Upon hearing ringing at another
telephone:
F Lift handset
F Dial Call Pickup code:
D All Calls
m
D CO/PBX Line
s*
D Night Call Piokup
ss
b Converse
CALL PICKUP DIRECT
Upon hearing ringing or voice
announcement at another telephone:
F Lift handset
b Dial Call Pickup Direct code 67
b Dial station number of the
telephone to be answered
b Converse
PAGING
b Lift handset
b Dial Paging code:
Infernal External
D All Zones 51
DAII int. & ext. 59
D Zone A
52
. D All Zones
55
D Zone B
53
D Zone A
35
D Zone C
54
D Zone B
57
D Zone C
58
b Page
F Wait for Meet-Me Answer or replace handset
MEET-ME ANSWER
b Lift handset
b Dial Meet-Me Answer code:
D Internal page 5*
D External page
5#
b Converse
BACKGROUND MUSIC
SET/CANCEL
b Press Feature (FNC)
b Dial BGM On/Off code 26
NOTE: A BGM key may be assigned in system programming to set/cancel the Background
Music feature.

CALL FORWARD ALL CALLS (CF/A)
DO NOT DISTURB (DND)
SET
b Press Feature (FNC)
b Dial Call Forward All/DND set
code
60
b Select operation:
D DND: Press Feature (FNC)
CANCEL
b Press Feature (FNC)
b Dial Call Forward AIl/DND cancel
code
Ss
b Press Feature (FNC)
D Call Forward All: Dial destination
station
number or voice mail and press
Feature (FNC)
NOTE 1: The Feature (FNC) LED will flash intermittently when your telephone is in Call
Forward/DND.
NOTE 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
NOTE 3: If
Call Forward All and Do Not Disturb are both set, the feature set last is activated.
NOTE 4: A
CFA/DND key may be assigned in system programming to set/cancel this feature.
When setting Call Forward All, a destination station must be entered. A lit LED indicates that
Call ForwardAII/Do Not Disturb is set.
CALL FORWARD BUSY/
NO ANSWER (B/NA)
SET
b Press Speaker
b Dial Call Forward B/NA set
code
43
b Dial destination station number
or voice mail
CANCEL
b Press Speaker
b Dial Call Forward cancel
code
44
b Press Speaker
b Press Speaker
NOTE 1: The Feature (FNC) LED will flash intermittently when your telephone is in Call Forward.
NOTE 2: While set, Call Forward All will override
Call Forward Busy/No Answer setting.
NOTE 3: A CF
B/NA key may be assigned in system programming to set/cancel this feature.
When setting Call Forward Busy/No Answer, a destination station must be entered. A lit LED
indicates that CF
B/NA is set.
CALL FORWARD DESTINATION
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FROM DESTINATION STATION
SET
CANCEL
b Press Speaker
b Press Speaker
b Dial Call Forward All Destination
b Dial Call Forward All Destination
set code
47
cancel code 48
b Dial your station number
b Dial your station number
b Dial destination station number or
voice mail
b Press Speaker
b Press Speaker

CUSTOMIZED MESSAGE
From a display telephone:
b Press Feature (FNC)
b Dial Customized Message code 73
b Dial 5 to scroll through messages
b Dial # to select message
b Dial return date and time if required (Month/Day, Hour/Minute, using
4-digit,
24-hour clock)
b Press Feature (FNC)
NOTE: When your telephone is set for Do Not Disturb, other display telephones will receive
your message upon calling your station.
STATION OUTGOING LOCKOUT
CHANGING LOCKOUT CODE
b Press Speaker
b Dial Lockout Change access code _
b Dial current Lockout code
b Dial new Lockout code
b Press Speaker
NOTE I: By default, Lockout code is set at 0000000000 (10 zeros).
NOTE 2: When Lockout code is set for the first time, station is automatically restricted.
NOTE 3: Lockout code may be a maximum of 10 digits. If the new Lockout code is less than 10
digits, press the Speaker to enter.
NOTE 4: When set, Station Outgoing Lockout restricts
a// outgoing calls.
SET/CANCEL STATION OUTGOING LOCKOUT
b Press Speaker
b Dial Station Lockout
D Set code
D Cancel code
1
b Dial Lockout code
b Press Speaker

ACCOUNT CODE ENTRY
With an outside call in progress:
With an outside call on hold:
b Press Feature (FNC)
b Dial Account Code Entry Code -
b Dial 66
b Dial Account Code (16 digits maximum)
b Dial Account Code (16 digits maximum)
b Retrieve held call
b Press Feature (FNC)
NOTE 1: The outside party will not hear digits being dialed.
NOTE 2: The Account Code Entry Code may be assigned to a. Feature Access Key or
One Touch Key.
ACCOUNT CODE FORCED/VERIFIED
To place an outside call:
b Lift handset
b Dial Forced Account access code
b Dial Forced Account Code
(up to 13 digits)
b Dial trunk access code i e 9 and outside number
L
NOTE: When calling from a station that is assigned the Account Code Forced/Verified
feature, outgoing calls will only be processed after the dialed Account Code is verified.
DISA PASSWORD
SETTING YOUR DISA PASSWORD
b Lift handset
b Dial DISA Password set access code ~
b Dial your DISA ID code ~
b Dial your current DISA password ~
Default 0000000000 (10 zeros)
b Dial your new DISA password j
b Replace handset
NOTE 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits,
replace the handset to enter.
NOTE 2: It is recommended that your DISA password be 10 digits and be changed frequently to
prevent unauthorized use.

ACD/UCD
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LOG ON
LOG OFF
b Press Speaker
b Press Speaker
b Dial access code -
b Dial access code ~
b Dial 1
b Dial 2
b Press Speaker
b Press Speaker
NOTE : A LOG key may be assigned in system programming to Log On/Off from
the ACD/UCD group. A lit LED indicates that the station is logged-on.
”
BREAK MODE
SET
CANCEL
b Press Speaker
b Press Speaker
b Dial 40
F Dial 42
b Press Speaker
b Press Speaker
NOTE 1: Break Mode is only available while an agent is logged-on.
NOTE 2: A Break key may be assigned in system programming to set/cancel Break Mode.
A
lit LED indicates that the station is in Break Mode.
ANSWERING CALL USING A HEADSET
b Press HEADSET to answer ’
b Converse
b Press HEADSET to hang up
VOLUME CONTROL
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OFF-HOOK RINGING RINGING VOLUME
VOLUME
b Press Speaker
b Lift handset
b Dial So
b Dial Off-Hook Ringing
Volume code 1
b Press V or A to set level
b Replace handset
b Dial 60
b Dial Ringing Volume code 1
b Press v or A to set level
b Press Speaker
NOTE 1: Press 7 or A during audible telephone activity to adjust handset or speaker volume
NOTE 2: When the telephone is idle,
7 or A is used to adjust display contrast.

PROGRAMMING
RESETTING Feature (FNC) LED
b Press Feature (FNC)
F Dial 99
F Press Feature (FNC)
MOTE: Resetting the Feature (FNC) LED will cancel Call Forward All Calls, Do Not Disturb and
Callback Request settings.
STATION SPEED DIAL - DIAL ACCESS
b Press Feature (FNC)
b Press Redial (LNWSPD)
b Dial Speed Dial Memory location 80-99
F Dial trunk access code i.e. (if necessary)
F Dial telephone number to be stored
(24 digits maximum)
b Press Hold (if entering name) and
dial name of party (13 letters maximum)
b Press Feature (FNC)
NOTE 1: Press Redial (LNR/SPD) t? insert a pause or Recall to store a hookflash.
NOTE 2: Refer to Character Entry Codes when entering name of party
FEATURE ACCESS KEYS
STATION SPEED DIAL
DSS/BLF (STATIONS) AND
(OUTSIDE NUMBERS) FEATURE ACCESS
b Press Feature (FNC)
b Press Feature (FNC)
b Press Redial (LNWSPD)
b Press Redial (LNWSPD)
b Press Feature Access Key
b Press Feature Access Key
to be programmed to be programmed
F Dial 0
F Dial 1 and station number to be
F Dial trunk access code i.e. (if
stored
necessary)
OR Dial feature access code to be
b Dial telephone number to be stored as indicated in the
stored (16 digits maximum)
Quick Entry Guide
b Press Feature (FNC)
b Press Feature (FNC)
NOTE 1: Press Redial (LNRKPD) to insert a pause and Recall to inset? a hookflash.
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.

ONE TOUCH KEYS
STATION SPEED DIAL
DSS/BLF (STATIONS) AND
(OUTSIDE NUMBERS) FEATURE ACCESS
b Press Feature (FNC)
b Press Feature (FNC)
b Press Redial (LNR/SPD)
b Press Redial (LNR/SPD)
b Press One Touch Key to be
b Press One Touch Key to be
programmed programmed
b Dial Q b Dial 1 and station number to be
b Dial trunk access code i.e. (if stored
necessary) OR Dial feature access code to be
b Dial telephone number to be stored as indicated in the
stored (16 digits maximum)
Quick Entry Guide
b Press Feature (FNC)
b Press Feature (FNC)
NOTE 1: Press Redial (LNR/SPD) to insert a pause and Recall to insert a hookflash.
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.