Panasonic KX-TVM50 User manual

Thank you for purchasing a Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Voice Processing System: Version 1.0
Voice Processing System
Model KX-TVM50/KX-TVM200
ACD Report Server
Model KX-NCV200
Installation Manual

2 Installation Manual
System Components
This product consists of the following system components when fully-equipped with all available
optional cards.
KX-TVM50
KX-TVM200
KX-NCV200
Model Description
Main Unit KX-TVM50 Voice Processing System
Optional Cards KX-TVM502 2-Port Hybrid Expansion Card
KX-TVM503 2-Port Digital Expansion Card
KX-TVM524 Memory Expansion Card
KX-TVM594 LAN Interface Card
KX-TVM296 Modem Card
Model Description
Main Unit KX-TVM200 Voice Processing System
Optional Cards KX-TVM204 4-Port Digital Expansion Card
KX-TVM296 Modem Card
Model Description
Main Unit KX-NCV200 ACD Report Server
Optional Cards KX-TVM204 4-Port Digital Expansion Card
KX-TVM296 Modem Card

Installation Manual 3
Important Safety Instructions
When using telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
• Follow all product warnings, cautions, and instructions.
• Read all the information contained in this manual.
• Close and secure the front cover when the unit is in operation.
• This unit is equipped with a 3–wire earthing plug. The plug will only fit into an earthed power
outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the
outlet replaced by a licensed electrician.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
• Use only the AC cord included with the unit when connecting the AC adaptor to the power
outlet.
• Install the unit so that the AC cord is not obstructed in any way. Do not connect the unit to
an extension cord.
• Before touching any internal components, turn off the unit, disconnect the AC adaptor, and
wait at least 20 seconds.
• Unplug the AC adaptor before cleaning the unit.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean the unit. Use only
a damp soft cloth for cleaning.
• Do not expose the unit to dust, moisture, condensation, high temperatures (more than 40
), vibration, and direct sunlight.
• Mount the unit on a stable wall surface. Do not mount the unit inside of a separate enclosure
unless it is properly ventilated.
• Mount the unit on a surface that is flat and free of obstructions, so that the openings on the
back of the unit will not be blocked.
• Do not block the vent slots and openings located on all sides of the unit. Allow at least 20
cm of space above and 10 cm on the sides of the unit.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points. This
could result in electrical shock and serious unit malfunction.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the unit repaired by a
qualified service technician.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must only
be disassembled and repaired by qualified service technicians.
• Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed
or damaged, if the cabinet is cracked or broken, or if the unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the
leak.
• The lines connecting the PBX and VPS must never run outside of the building.
• This product is only for connection behind a suitable PBX and should not be connected
directly to the network.
˚
C

4 Installation Manual
For users in Taiwan only:
• Lithium batteries can be found in the circuit boards of the main board and optional cards of
the PBX.
• When disposing of any of the above products, all batteries must be removed. Follow the
applicable laws, regulations, and guidelines in your country/area regarding disposal of
batteries.
• When replacing a battery, use only the same battery type, or an equivalent recommended
by the battery manufacturer.
• Regarding removing or replacing a battery in the circuit board, consult your dealer.
For users in Finland, Norway and Sweden:
This unit may only be installed in a room or space with restricted access, and equipotential bonding
must be applied. For information on earthing, refer to 2.11 Frame Earth Connection.
For users in Germany:
Machine Noise Information Ordinance, 3rd GPSGV: The highest sound pressure level is 70 dB (A) or
less according to EN ISO 7779.

Installation Manual 5
WARNING
• UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN
ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN
CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED
AND CONTACT AN AUTHORISED SERVICE CENTRE.
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS,
DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS
UNIT TO YOUR DEALER.
• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
• TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
• THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
CAUTION
DANGER OF EXPLOSION EXISTS IF THE BATTERY IS INCORRECTLY REPLACED.
REPLACE THE BATTERY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY
THE BATTERY MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE
MANUFACTURER'S INSTRUCTIONS.
SAVE THESE INSTRUCTIONS

6 Installation Manual
Other Information
• This product is only for connection behind a suitable PBX and should not be connected directly
to the network.
• Panasonic Communications Co., Ltd. declares that the KX-TVM50E/KX-TVM200E/KX-
NCV200E and KX-TVM50NE/KX-TVM200NE/KX-NCV200NE are in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal
Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are
available for download by visiting:
Contact:
Panasonic Services Europe
a Division of Panasonic Marketing Europe GmbH
Panasonic Testing Centre
Winsbergring 15, 22525 Hamburg, Germany
http://doc.panasonic.de

Installation Manual 7
For Future Reference
Record the information in the space below for future reference.
Note
• The serial number of this product may be found on the label affixed to the side of the unit.
You should note the serial number of this unit in the space provided and retain this manual
as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.

8 Installation Manual
Introduction
Thank you for purchasing the Panasonic KX-TVM50/KX-TVM200/KX-NCV200. We are confident that
this product will provide your customer or client with many years of dependable service.
This Installation Manual is designed to serve as an overall technical reference for the KX-TVM50/KX-
TVM200/KX-NCV200.
It provides instructions for installing the VPS hardware, configuring the connected PBX for use with
the VPS, and getting started with the KX-TVM/NCV Maintenance Console software.
The Installation Manual is divided into the following sections:
Section 1 Voice Processing System Overview
This section provides a basic introduction to the VPS and its specifications. It briefly explains
what the VPS can do, and how it is connected to and interacts with the PBX.
Section 2 Installation
This section explains how to install the VPS and its optional cards.
Section 3 Installing KX-TVM/NCV Maintenance Console
This section explains how to install KX-TVM/NCV Maintenance Console on a PC.
Section 4 APT/DPT Integration with a Panasonic KX-T Series PBX
This section explains how to configure Panasonic KX-T series PBXs to use APT/DPT Integration
with the VPS.
Section 5 Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only)
This section explains how to configure Panasonic KX-T series PBXs to use Inband Integration
with the VPS.
Section 6 Customising the System
This section explains how to configure commonly used features of the VPS using KX-TVM/NCV
Maintenance Console.
Section 7 System Maintenance and Troubleshooting
This section describes the recommended system maintenance procedures and how to
troubleshoot programming-related issues.
Glossary
An alphabetical listing of features, terms, and abbreviations, as well as their definitions.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.

Installation Manual 9
About the Other Manuals
Along with this Installation Manual, the following manuals are available:
Feature Manual
The Voice Processing System Feature Manual is an overall reference describing VPS features.
It explains what the VPS can do, and how to obtain the most of its many features. Sections from
the Feature Manual are listed throughout this manual for your reference.
Programming Manual
The Voice Processing System Programming Manual is an overall reference for programming the
VPS using KX-TVM/NCV Maintenance Console. It explains how to use KX-TVM/NCV
Maintenance Console and obtain the most out of system administration. Sections from the
Programming Manual are listed throughout this manual for your reference.
Subscriber's Manual
The Voice Processing System Subscriber's Manual describes how subscribers can access
commonly used VPS features and functions with their extensions and mailboxes. Relevant
sections from the Subscriber's Manual are listed throughout this manual for your reference.
Note
• This manual may refer to products not available in your country/area.
• Model number suffixes are omitted throughout this manual.
• For KX-TD500 and KX-TDA series PBXs, the term "trunk" used in this manual indicates a trunk
group.
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.

10 Installation Manual
Precautions for Users in the United Kingdom
This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 5
amp fuse is fitted in this plug. Should the fuse need to be replaced, please ensure that the
replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362.
Check for the ASTA mark or the BSI mark on the body of the fuse.
If the plug contains a removable fuse cover, you must ensure that it is refitted when the fuse is
replaced. If you lose the fuse cover, the plug must not be used until a replacement cover is obtained.
A replacement fuse cover can be purchased from your local Panasonic Dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR
PREMISES, THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND
DISPOSED OF SAFELY. THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT
OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET.
If a new plug is to be fitted, please observe the wiring code as shown below.
If in any doubt, please consult a qualified electrician.
WARNING
THIS APPLIANCE MUST BE EARTHED.
IMPORTANT
The wires in this mains leads are coloured in accordance with the following code:
Green-and-Yellow : Earth
Blue : Neutral
Brown : Live
As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured
markings identifying the terminals in your plug, proceed as follows.
The wire that is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug that
is marked with the letter E or by the safety earth symbol or coloured GREEN or GREEN-AND-
YELLOW.
The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or
coloured BLACK.
The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L
or coloured RED.
FOR YOUR SAFETY PLEASE READ THE FOLLOWING
TEXT CAREFULLY.