Panasonic KX-HDV430 User manual

Operating Instructions
SIP Phone
KX-HDV430
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future
use.
Note
RIn this manual, the suffix of each model number is omitted unless necessary.
RThe illustrations such as some keys may differ from the appearance of the actual product.
RCertain products and features described in this document may not be available in your
country or area. Contact your phone system dealer/service provider.
RThe contents and design of the software are subject to change without notice.
Document Version: 2016-05

Outline
This manual describes information about the installation and operation of KX-HDV430.
Related Documentation
RQuick Start Guide
Describes basic information about the installation and safety precautions to prevent personal injury
and/or damage to property.
RAdministrator Guide
Describes detailed information about the configuration and management of this unit.
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/sipphone/
For Future Reference
Record the information in the space below for future reference.
Note
RThe serial number and MAC address of this product may be found on the label affixed to the bottom of
the unit. You should note the serial number and MAC address of this unit in the space provided and
retain this manual as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
MAC ADDRESS
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
SERIAL NO.
Other Information
Trademarks
RThe Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks
by Panasonic Corporation is under license.
RAll other trademarks identified herein are the property of their respective owners.
2
Introduction

Important Information
Important Information ..........................................4
For Users in European Countries .......................5
For Users in the United Kingdom ........................5
For Users in Australia .........................................5
For Users in Australia and the United
Kingdom ..............................................................6
For Users in New Zealand ..................................6
For Users in the United States ............................6
For Users in Canada ...........................................8
For Best Performance .........................................9
Before Operating the Telephones
Accessory Information ......................................10
Location of Controls ..........................................12
The Display and Icons ......................................19
Adjusting the Volume ........................................26
Incoming/Outgoing Call Log .............................26
Setting the Password ........................................27
Selecting the Display Language .......................27
Entering Characters ..........................................28
Bluetooth Headset ............................................29
Basic Operation ................................................29
Making Calls
Making Calls .....................................................31
Basic Calling .....................................................31
Easy Dialing ......................................................32
Making a Multicast Voice Paging call ...............34
Receiving Calls
Receiving Calls .................................................35
Answering Calls ................................................35
Hands-free Mode ..............................................36
Training Mode ...................................................36
During a Conversation
During a Conversation ......................................37
Before Leaving Your Desk
Call Forwarding/Do Not Disturb ........................44
Listening to Voice Mail Messages ....................44
Xsi Visual Voice Mail ........................................44
Using the Phonebook
Using the Phonebook .......................................46
Using the Personal Phonebook ........................47
Using the Shared Phonebook ...........................53
Checking the Line Status
Checking the Line Status ..................................54
Network Camera
Network Camera ...............................................56
Configuring Display Properties .........................60
Receiving Alarms from Network Cameras ........61
Communication Camera
Communication Camera ...................................63
Customizing the Telephone
Customizing the Telephone ..............................65
Installation and Setup
Installation and Setup .......................................73
Updating the software .......................................81
Appendix
Appendix ...........................................................82
3
Table of Contents

Important Information
Data Security
We cannot be responsible for damages resulting from the misuse of this product.
RKeep a copy of all important data (such as the phonebook list) in case the machine malfunctions and
data cannot be recovered.
RThis product can store your private/confidential information. To protect your privacy/confidentiality, we
recommend that you erase the information such as the phonebook or call log from the memory before
you dispose of, transfer or return the product, or have the product repaired.
RTo avoid unauthorized access to this product:
– Keep the password secret.
– Change the default password.
– Set a password that is random and cannot be easily guessed.
– Change the password regularly.
RSecurity settings, such as passwords, cannot be undone at Panasonic service centers. Take
measures to prevent passwords from being lost or forgotten.
RIf a password is forgotten, initialize the unit and configure the settings again. For details, consult your
administrator or dealer.
RIt is recommended that you lock the phonebook to prevent stored information from being leaked.
Disposal of Old Equipment and Batteries
Only for European Union and countries with recycling systems
These symbols on the products, packaging, and/or accompanying documents mean
that used electrical and electronic products and batteries must not be mixed with
general household waste.
For proper treatment, recovery and recycling of old products and batteries, please take
them to applicable collection points in accordance with your national legislation.
By disposing of them correctly, you will help to save valuable resources and prevent
any potential negative effects on human health and the environment.
For more information about collection and recycling, please contact your local
municipality.
Penalties may be applicable for incorrect disposal of this waste, in accordance with
national legislation.
Note for the battery symbol (bottom symbol)
This symbol might be used in combination with a chemical symbol. In this case it
complies with the requirement set by the Directive for the chemical involved.
4
Important Information

For Users in European Countries
The following declaration is applicable to KX-HDV430NE/KX-HDV430X only
Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential
requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment
(R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.ptc.panasonic.eu
Contact to Authorized Representative:
Panasonic Testing Center
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Ecodesign information
Ecodesign information under EU Regulation (EC) No.1275/2008 amended by (EU) Regulation No.
801/2013.
=======================================
Please visit here: www.ptc.panasonic.eu
click [Downloads]
® Energy related products information (Public)
=======================================
Power consumption in networked standby and guidance are mentioned in the web site above.
For Users in the United Kingdom
RThis unit is designed to be installed under controlled conditions of ambient temperature and a relative
humidity.
RAvoid installing the unit in damp or humid environments, such as bathrooms or swimming pools.
R999 and 112 can be dialed on the product after accessing the outside line for the purpose of making
outgoing calls to the BT emergency (999) and (112) services.
The method for accessing an outside line differs depending on the SIP server. For details, confirm the
features of the SIP server.
For Users in Australia
WARNING
RPlease ensure that a separate telephone, not dependent on local power, is available for emergency
use.
RThis equipment will be inoperable when mains power fails.
RNo “000” or other calls can be made from this device during a mains power failure.
5
Important Information

For Users in Australia and the United Kingdom
RThis unit is capable of being used in conjunction with hearing aids fitted with inductive
coil pick-ups. The handset should be held as for normal conversation. For operation,
the hearing aid should be set to its "T" position or as directed in the operating
instructions for the hearing aid.
RThis unit is designed to aid the visually handicapped to locate dial keys and buttons.
For Users in New Zealand
RThis equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service.
PTC General Warning
RThe grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides
no assurance that any item will work correctly in all respects with another item of Telepermitted
equipment of a different make or model, nor does it imply that any product is compatible with all of
Telecom’s network services.
The Use of IP Networks through the PSTN
RInternet Protocol (IP) by its nature introduces delay into speech signals as each data packet is
formulated and addressed. Telecom Access Standards recommends that suppliers, designers and
installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the
design of their networks. The overall aim is to minimize delay, distortion and other transmission
impairments, particularly for those calls involving cellular and international networks, which already
suffer extensive delay.
Echo cancellation
REcho cancelers are not normally required in the Telecom PSTN because geographic delays are
acceptable where CPE return loss is maintained within Telepermit limits. However, those private
networks making use of Voice over IP technology are required to provide echo cancellation for all
voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the
echo cancellation time of ³ 64 ms to be required.
Important Notice
RUnder power failure conditions this appliance may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
RNo “111” or other calls can be made from this device during a mains power failure.
For Users in the United States
Note
RThis equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
6
Important Information

television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY
NUMBERS:
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Perform such activities during off-peak hours, such as early morning or late evening.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this product.
FCC RF Exposure Warning:
RThis product complies with FCC radiation exposure limits set forth for an uncontrolled environment.
RTo comply with FCC RF exposure requirements, this product must be installed and operated 20 cm
(8 inches) or more between the product and all person’s body.
RThis product may not be collocated or operated in conjunction with any other antenna or transmitter.
FCC ID can be found on the bottom of the units.
Privacy of communications may not be ensured when using this phone.
Hearing Aid Compatibility
This telephone provides magnetic coupling for hearing aids as defined by the FCC in 47 CFR Section
68.316. Use only handsets or other acoustic devices with this equipment that are compliant with the
hearing aid compatibility requirements of FCC Part 68.
When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are
not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional
headset accessory or the speakerphone option (if applicable) when using this phone. Consult your
audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate
shielding to RF energy commonly emitted by digital devices.
Compliance with TIA-1083 standard:
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephone handsets identified with
this logo have reduced noise and
interference when used with T-Coil
equipped hearing aids and cochlear
implants.
7
Important Information

Responsible Party
Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490
Technical Support
Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490
Telephone: [phone] Option 1
For Users in Canada
Industry Canada Notices and Other Information
This product meets the applicable Innovation, Science and Economic Development Canada technical
specifications.
Notice
RThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
RThis Class B digital apparatus complies with Canadian ICES-003.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this product.
Compliance with TIA-1083 standard:
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephone handsets identified with
this logo have reduced noise and
interference when used with T-Coil
equipped hearing aids and cochlear
implants.
RF Exposure Warning:
RThis product complies with IC radiation exposure limits set forth for an uncontrolled environment.
RTo comply with IC RF exposure requirements, this product must be installed and operated 20 cm
(8 inches) or more between the product and all person’s body.
RThis product may not be collocated or operated in conjunction with any other antenna or transmitter.
Privacy of communications may not be ensured when using this phone.
8
Important Information

For Best Performance
Environment
RKeep the product away from heating appliances and devices that generate electrical noise, such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the product.
RDo not place the product in rooms where the temperature is less than 0 °C (32 °F) or greater than
40 °C (104 °F).
RAllow 10 cm (3–15/16 in) clearance around the product for proper ventilation.
RAvoid environments with excessive smoke, dust, moisture, mechanical vibration, shock, or direct
sunlight.
RThe apparatus is designed to be installed and operated under controlled conditions of ambient
temperature and a relative humidity.
Routine Care
RUnplug the AC adaptor from the AC outlet and disconnect the Ethernet cable before cleaning.
RWipe the product with a soft cloth.
RDo not clean the product with abrasive powder or with chemical agents such as benzine or thinner.
RDo not use liquid cleaners or aerosol cleaners.
Touch Display
RTouch the display only with the end of your finger. Do not touch the display with sharp objects, such as
a pen or your fingernails.
RUse only one finger. Touching the display with more than one finger can result in unexpected behavior.
Placement
RDo not place heavy objects on top of the product.
RCare should be taken so that objects do not fall onto, and liquids are not spilled into, the product.
Optional Equipment
RA KX-HDV20 (20 Key Expansion Module) can be used with the product.
RThe KX-HDV20 can be used only when the product receives power from the optional AC adaptor; it
cannot be used when the product receives power via Power-over-Ethernet (PoE).
RUp to 5 KX-HDV20 units can be connected to the product.
To mount a second KX-HDV20 unit or more, mount each in turn, unattached to the main unit.
9
Important Information

Accessory Information
Included Accessories
Handset: 1 Handset Cord: 1 Stand: 1
Wall Mounting Adaptor: 1 Screws for wall mounting: 3*1
*1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall
mounting adaptor to the unit.
Optional Accessories
Item Model AC Adaptor Model No.*2
AC Adaptor*1KX-HDV430NE/
KX-HDV430RU
KX-A424CE (PNLV6508)
KX-HDV430X KX-A424X (PNLV6508)/KX-A424AL (PNLV6508)/
KX-A424BR (PNLV6508)/KX-A424CE (PNLV6508)/
KX-A424E (PNLV6508)/KX-A424AG (PNLV6508)/
KX-A424TW (PNLV6508)
KX-HDV430SX KX-A424SX (PNLV6508)
KX-HDV430/
KX-HDV430C
KX-A424 (PNLV6508)
*1 This unit complies with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on
your network, this unit can receive the necessary power from the network through the Ethernet cable.
In this case, no AC adaptor is needed. However, if PoE is not available or if you will use a KX-HDV20
(20 Key Expansion Module), you will need to connect an AC adaptor to the unit.
*2 To order an optional AC adaptor, please order using the "KX-A424xx" model number.
For details about which AC adaptor model number you should order, consult your dealer.
Item Model 20 Key Expansion Module
Model No.
20 Key Expansion Module KX-HDV430NE KX-HDV20NE
KX-HDV430RU KX-HDV20RU
KX-HDV430X KX-HDV20X
KX-HDV430/
KX-HDV430C
KX-HDV20
10
Before Operating the Telephones

KX-HDV20 Included Accessories
Stand: 1 Connection cable: 1 Wall mount adaptor for
KX-HDV20: 1
Screws for wall mounting: 3*1Screw for attaching the
KX-HDV20 to the unit: 1
*1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall
mounting adaptor to the unit.
Note
For users in the United States only
To order accessories, call toll-free 1-800-332-5368.
11
Before Operating the Telephones

Location of Controls
KX-HDV430NE
MJK LI PO Q
B EA C D F
G
HN
12
Before Operating the Telephones

KX-HDV430X/KX-HDV430SX
MJK LI PO Q
B EA C F
G
HN
D
13
Before Operating the Telephones

KX-HDV430RU
MJK LI PO Q
B EA C F
G
HN
D
14
Before Operating the Telephones

KX-HDV430
MJK LI PO Q
B EA C D F
G
HN
15
Before Operating the Telephones

KX-HDV430C
MJK LI PO Q
B EA C D F
G
HN
16
Before Operating the Telephones

KX-HDV20NE/KX-HDV20X/KX-HDV20RU/KX-HDV20
T
S
R
/MENU
Display the menu. The contents of the menu differ depending on the settings and mode.
For details about the settings displayed in the menu, see “Settings Displayed in the Menu”,
Page 84.
Touch display
For details about the display, see “Display”, Page 19.
/HOME
Return to the Home screen.
Depending on the mode, the screen you return to and other operations differ. Pressing this key in
standby mode displays function keys 1 to 4.
Camera
Used for video communication. The other party can view the video feed from your camera if they
have a compatible device. You can tilt the camera’s angle by turning the wheel on the back of the
camera. For details about the camera, see “Adjusting the Camera Angle”, Page 75.
Ringer/Message Waiting/Missed Call Indicator
The lamp flashes when you are receiving a call, or when you have an unread message or missed
call notification.
/CANCEL
Used to cancel the selected item.
Handset Hook
Keeps the handset stable when the unit is mounted on a wall. For details, see “Hooking the
Handset”, Page 81.
/MESSAGE
Used to access your voice mailbox.
17
Before Operating the Telephones

/ /REDIAL
Used to redial the last dialed number.
/HEADSET
Used for performing headset operations.
/MUTE/AUTO ANS
Used to receive an incoming call in hands-free mode or mute the microphone/handset during a
conversation.
/VOL
Used to adjust the ringer/receiver volume.
/ /HOLD
During talking, used to place a call on Hold. In standby mode, used to retrieve a call on hold if there
is one.
Microphone
Used for hands-free conversation.
/SP-PHONE
Used for performing hands-free operations.
/ /TRANSFER
Used to transfer a call to another party.
/CONF
Used to establish a multiple-party conversation.
Self-labeling LCD
For details about the self-labeling LCD, see “KX-HDV20 Self-labeling LCD”, Page 23.
DSS Keys [01–20]*1
Used to perform the assigned function. When a key is assigned as a Line key, it can be used to
confirm the status of the line. The key name that you assigned is displayed on the KX-HDV20’s
self-labeling LCD. For details about changing the DSS keys, see “Changing the Function Keys
(Program Keys and DSS Keys)”, Page 66.
DSS Page Key*1
Used to switch the page of DSS keys displayed on the KX-HDV20 self-labeling LCD. There are two
pages of 20 DSS keys.
*1 These keys can be used when you connect a KX-HDV20 to the unit.
"DSS" stands for "Direct Station Selection".
18
Before Operating the Telephones

The Display and Icons
Display
[Example]
Status bar
Displays the number and name of the telephone line, status icons, communication method icons, the
mute icon, and the time.
On the settings screens, the screen title is displayed.
Tapping this area has no effects.
If 4 or more icons are displayed, the status bar will alternate between 2 display patterns.
Operation area
Displays the screens for all functions. Tapping here operates the telephone.
The touch display responds only to tap operations.
The icons for the top screen change depending on the phone’s status.
Icons displayed in the status bar
Suffix Meaning
(none)/C NE/RU/SX/X
Handset in use
Headset in use
Using speakerphone
Off-hook monitor
Training mode
FWD enabled
DND enabled
Auto answer enabled
Mute
19
Before Operating the Telephones

Suffix Meaning
(none)/C NE/RU/SX/X
Ringer off
Call on hold
Call on hold in a Call Park zone
Conference hold
ECO mode enabled
Receiving an incoming call
Network error
Bluetooth® connection established
Bluetooth connection not established
Operation icons displayed in the operation area
Icon Meaning
New message (Top menu screen)
Missed call (Top menu screen)
Phonebook lock (Top menu screen)
Back
Personal Phonebook
Shared Phonebook
Add contact
Enter delete mode
Execute delete
Enter edit mode
Select all items
Save
Cancel
Scroll up
Scroll down
Scroll left (general screens)
Pan the Camera left (Network Camera viewer)
20
Before Operating the Telephones