Panasonic KX-TGP500 User manual

PANASONIC KX-TGP500.
USER GUIDE.

999 or 112 emergency calls.
Your BT Cloud Voice phone number is registered to a specific address, so when you make a 999 or 112 call
from your phone number, that’s the address the emergency services will see. If you use your BT Cloud Voice
service at a different address, the registered address does not automatically change. So if your work
location changes let your BT Cloud Voice service administrator know as they might also need to change your
registered address.
You might not be able to make 999 or 112 calls when there’s a power or network failure or if using the
service through an app on a mobile device.
EMERGENCY
CALLS.
Set up
Got everything? 3
Getting started
Setting up 4
What’s at the back of the Base Unit? 4
Get connected 5
Register your handset 5
Check that you’re set up for the Cloud Voice Service 5
Getting to know your phone
Now that you’re set up, it’s time to have
a look at what the phone can do 6
Making Calls 7
Answering Calls 7
Transferring Calls 7
Conference Calls 7
Phone Menu Options 8
General information 9
WHAT’S IN THIS GUIDE.
NEED
HELP?
If you have any problems setting
up or using your Polycom IP
Phone, contact the IP Comms
Service Hub on 0800 389 0537

3
SET UP.
This booklet is here to help you get the very best from your new phone. We know you
will be keen to get started, but before we go into detail on all the things it can do for
you, you will need to set it up. It won’t take long, just follow the simple instructions
on the following pages or have a look at the quick start guide instead.
• KX-TGP 500 Base Unit
•KX-TGP 50 Handset
•Ethernet Cable
•Mains power adapter (x2)
•Base Unit Stand
•Rechargeable Batteries
•Handset Charger Cradle
•Belt Clip
Got everything?

4
After unpacking the phone, you’ll need to start up the wireless
connection between the handset stand and the base unit.
Setting up.
What’s at the back of the
Base Unit?
GETTING STARTED.
The STATUS indicator display
AC Power outlet
Ethernet Port
“All” Button
Green (Steady) The base unit is connected to the Cloud Voice Service.
Green (Flashing)
The base unit is downloading data - do not disconnect the
Ethernet cable or AC adaptor from the base unit until the
indicator stops flashing and is steady green.
Red (Flashing) The base unit is registering a handset.
Red (Flashing rapidly) The base unit is paging handsets.
Amber (Steady) The base unit has failed to register to the Cloud Voice
service.
Amber (Flashing)
The base unit is registering to the network or is being set
up. If the status indicator doesn’t turn green then
registration may have failed.
Off The base unit power is off or the Ethernet cable is not
connected.

5
•First connect the base unit to a mains power supply using the AC
adaptor provided.
•Then connect it to the BT Business Hub or LAN switch using the Ethernet
cable supplied.
There are two ways to start the process of registering a handset to the base unit:
1. Put some batteries into the handset and you’ll see the instruction “Press ALL on
base 4 sec. then press ok” come up on its display. See the diagram on page 4 to
find the ALL button.
2. If you’re re-registering a handset, you can go to the Menu button (the joystick),
then select: Initial Settings >>Registration >> Register H.set.
To complete registration, just follow the steps below:
Press and hold the ALL button on the base unit until the status indicator begins to
flash Red.
Release the ALL button and press the OK button on the handset.
When prompted to Enter Base Pin, type in 0000 followed by OK.
Your Panasonic KX-TGP500 base unit will be pre-loaded with all the information it
needs to automatically set up the Cloud Voice Service without you doing anything.
Once connected to power and the network, the base unit will do a series of firmware
updates. It will need a little bit of time to do this, so please be patient.
•Everyhting is complete and correct when the status light on the base unit shows a
steady Green.
•If things haven’t worked properly, the status light will be flashing Amber. If this
happens, call us on 0800 389 0537.
Note:
Only use the supplied Panasonic
AC adaptor (PNWE 1P500B02).
Please note that during any future
upgrades or changes the same
sequence may take place.
Get connected.
Register your handset.
Check that you’re set up for
the Cloud Voice Service.
GETTING STARTED.