Partner PT-6212-EB User manual

All in one POS Terminal
PT-6212-EB
Service Manual

i
Copyright
This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no representa-
tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-
cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.
Trademark recognition
All product names used in this manual are the properties of their respective owners and are acknowledged.
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure
compliance with the pertinent RF emission limits governing this device. Changes or modications not ex-
pressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.
Declaration of conformity
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

ii
About this manual
The service manual provides service information for the PT-6212-EB. This manual is designed to help train
service personnel to locate and x failing parts on the machine.
This manual consists of the following sections:
Chapter 1 Getting Started:
This section covers unpacking and checking the package contents, and identifying components.
Chapter 2 BIOS Setup Utility:
The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.
Chapter 3 Installing Drivers and Software:
This chapter provides information on installing drivers for supported operating systems.
Chapter 4 Locating the Problem:
Refer to this chapter to locate the failing part or cause of the problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs):
This chapter provides drawings and instructions to replace all FRUs.
Appendix: Optional Components, Exploded Diagram, and Parts List:
The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.
Safety information
Before servicing the machine, read the safety information under “Safety and precautions” on page 47.
Revision history
Version 1.0, October 2012

iii
TABLE OF CONTENTS
CHAPTER 1 GETTING STARTED................................................ 1
Unpacking the machine .................................................................................1
Identifying components .................................................................................2
Connector pin dene......................................................................................5
CHAPTER 2 BIOS SETUP............................................................ 9
About the Setup Utility ...................................................................................9
Entering the Setup Utility ........................................................................10
BIOS navigation keys ..............................................................................10
Using BIOS .............................................................................................11
Main Screen.................................................................................................12
Advanced Settings .......................................................................................13
IDE Conguration ....................................................................................14
Primary/ Secondary IDE Master ..............................................................15
MPS Conguration...................................................................................16
SuperIO Conguration .............................................................................17
Hardware Health Conguration ...............................................................18
ACPI Conguration ..................................................................................19
USB Conguration ...................................................................................20
Boot Settings Conguration .........................................................................21
Boot Device Priority .................................................................................22
Hard Disk Drives......................................................................................23
Boot Settings Conguration .....................................................................24
Chipset Settings...........................................................................................25
North Bridge Chipset Conguration .........................................................26
South Bridge Chipset Conguration ........................................................27
Security Settings ..........................................................................................28
Exit Menu .....................................................................................................29
CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE ............ 31
Driver auto installation..................................................................................31
Intel Chipset Driver.......................................................................................32
Intel Chipset Graphics Driver .......................................................................34
LAN Driver....................................................................................................36
Audio Driver .................................................................................................38
Touch Screen Driver.....................................................................................39
Calibrating the touchscreen .....................................................................43

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CHAPTER 4 LOCATING THE PROBLEM .................................. 45
General checkout guidelines........................................................................45
Cash drawer checkout .................................................................................45
LCD symptoms.............................................................................................46
Touch screen symptoms ..............................................................................47
Power symptoms..........................................................................................47
Network symptoms.......................................................................................47
USB symptoms ............................................................................................48
Peripheral-device symptoms........................................................................48
Boot symptoms ............................................................................................48
Mainboard jumper ........................................................................................49
Mainboard connectors..................................................................................50
Thermal printer control board connectors ....................................................51
Inverter connectors ......................................................................................51
CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)
..................................................................................................... 53
Safety and precautions ................................................................................53
Before you begin..........................................................................................54
Replacing parts ............................................................................................54
Front Panel...................................................................................................55
MSR .............................................................................................................55
Thermal Printer ............................................................................................56
Heatsink .......................................................................................................57
Thermal printer control board.......................................................................58
Mainboard ....................................................................................................59
Hard drive.....................................................................................................60
Customer Display.........................................................................................61
Speaker........................................................................................................61
LCD Panel....................................................................................................62
Inverter.........................................................................................................62
Memory ........................................................................................................63
Battery..........................................................................................................63
APPENDIX PART LIST AND SPECIFICATION........................... 65
Part list for PT-6212-EB main parts..............................................................66
Part list for PT-6212-EB printer parts ...........................................................68
Specications...............................................................................................69
Paper type....................................................................................................70

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LIST OF FIGURES
Figure 1.1 Unpacking the machine ............................................................... 1
Figure 1.2 Front-right view ............................................................................ 2
Figure 1.3 Rear view..................................................................................... 3
Figure 1.4 PT-6212-EB I/O connectors ......................................................... 4
Figure 2.1 Main BIOS screen...................................................................... 10
Figure 2.2 Main Screen............................................................................... 12
Figure 2.3 Advanced Settings Screen......................................................... 13
Figure 2.4 IDE Conguration sub-menu...................................................... 14
Figure 2.5 Primary/ Secondary IDE Master sub-menu ............................... 15
Figure 2.6 MPS Conguration sub-menu.................................................... 16
Figure 2.7 SuperIO Conguration sub-menu .............................................. 17
Figure 2.8 Hardware Health Conguration sub-menu................................. 18
Figure 2.9 ACPI Settings sub-menu............................................................ 19
Figure 2.10 USB Conguration sub-menu .................................................. 20
Figure 2.11 Boot Settings screen ................................................................ 21
Figure 2.12 Boot Device Priority sub-menu ................................................ 22
Figure 2.13 Hard Disk Drives sub-menu..................................................... 23
Figure 2.14 Boot Settings Conguration sub-menu .................................... 24
Figure 2.15 Chipset Settings screen........................................................... 25
Figure 2.16 North Bridge Chipset Conguration sub-menu ........................ 26
Figure 2.17 South Bridge Chipset Conguration sub-menu........................ 27
Figure 2.18 Security Settings screen .......................................................... 28
Figure 2.19 Exit Menu screen ..................................................................... 29
Figure 4.1 Connecting a cash drawer ......................................................... 46
Figure 4.2 PT-6212-EB mainboard jumper ................................................. 49
Figure 4.3 PT-6212-EB mainboard connectors........................................... 50
Figure 4.5 Thermal printer control board connectors.................................. 51
Figure 4.4 Inverter connectors .................................................................... 51
Figure 6.1 Exploded diagram main parts .................................................... 65
Figure 6.2 Exploded diagram printer parts.................................................. 67

vi

1
CHAPTER 1
GETTING STARTED
This chapter describes how to unpack and identifying components on the device. The following topics are
described.
• Unpacking the machine on page 1
• Identifying components on page 2
• Connector pin dene on page 5
Unpacking the machine
It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.
Figure 1.1 Unpacking the
machine
Carefully unpack the machine and keep the packing materials. If you need to ship it in the future, repack it as
shown in Figure 1.1.

2 CHAPTER 1 GETTING STARTED
Identifying components
This section describes the parts and connectors on the machine.
Front-right view
1 52
Figure 1.2 Front-right view
Component Description
1 Power Button
2 12.1-inch TFT LCD; 5-wire Resistive touch
3 IO Panel
4 LED Power Indicator
5 Tripple-track MSR
3 4

3
Rear view
4
1
Figure 1.3 Rear view
Component Description
1 2x20 VFD customer display
2 80mm thermal receipt printer with cutter and control board
3 Printer paper exit
4 Roller gear door
5 Printer cover handle
6 Feed button
52 3 6

4 CHAPTER 1 GETTING STARTED
I/O connectors
Figure 1.4 PT-6212-EB I/O connectors
6
32
14 5
7 8 9 10
Connector Description
1 PS/2 keyboard port
2 COM4 port
3 LAN port (RJ-45)
4 COM2 port
5 COM3 port
6 12V power connector
7 RJ-11 cash drawer port
8 USB ports
9 COM1 port
10 VGA port

5
15
69
Connector pin dene
This section describes the connectors pin dene.
COM connector pin dene
VGA connector pin dene
USB connector pin dene
Pin Signal Pin Signal
1 DCD 6 DSR
2 SIN 7 RTS
3 SOUT 8 CTS
4 DTR 9 RI
5 GND
1 5
610
11 15
Pin Signal Pin Signal Pin Signal
1 Red 6 AGND 11 N/A
2 Green 7 AGND 12 DDC DAT
3 Blue 8 AGND 13 Horizontal Sync
4 N/A 9 N/A 14 Vertical Sync
5 GND 10 GND 15 DDC CLK
14
Pin Signal
1USB Vcc
2 USB -
3 USB +
4 USB GND

6 CHAPTER 1 GETTING STARTED
RJ-11 Cash Drawer connector pin dene
PS/2 connector pin dene
1 6
Pin Signal
1 CASEOPEN2
2 CASH1
3 CASEOPEN1
4 24V
5 CASH2
6 GND
1
3 4
5 6
2
Pin Signal
1 Keyboard Data
2 NC
3 GND
4 VCC
5 Keyboard Clock
6 NC
DC 12V input connector pin dene
1
2
3
4
5
Pin Signal
1 V+
2 V+
3 GND
4 GND
5 GND

7
LAN connector pin dene
Parallel connector pin dene
1 8
Pin Signal Pin Signal
1 TXA+ 5 TXC-
2 TXA- 6 TXB-
3 TXB+ 7 TXD+
4 TXC+ 8 TXD-
113
14 25
Pin Signal Pin Signal Pin Signal
1 Strob# 10 Acknowledge# 19 GND
2 Data 0 11 Busy 20 GND
3 Data 1 12 Paper Empty# 21 GND
4 Data 2 13 Printer Select 22 GND
5 Data 3 14 Auto Form Feed# 23 GND
6 Data 4 15 Error# 24 GND
7 Data 5 16 Initialize# 25 GND
8 Data 6 17 Printer Select In#
9 Data 7 18 GND

8 CHAPTER 1 GETTING STARTED
DC 12V output connector pin dene
SATA connector pin dene
Pin Signal
1 +12V
2 GND
7 1
Pin Signal Pin Signal
1 GND 5 SATA_RX-
2 SATA_TX+ 6 SATA_RX+
3 SATA_TX- 7 GND
4 GND
1
2

9
CHAPTER 2
BIOS SETUP
The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component
hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get
erased when the computer is turned off. The following topics are described in this chapter.
• About the Setup Utility on page 9
• Main Screen on page 12
• Advanced Settings on page 13
• Boot Settings Conguration on page 21
• Chipset Settings on page 25
• Security Settings on page 28
• Exit Menu on page 29
About the Setup Utility
The BIOS Setup Utility enables you to congure the following items:
• Hard drives, diskette drives, and peripherals
• Video display type and display options
• Password protection from unauthorized use
• Power management features
This Setup Utility should be used for the following:
• When changing the system conguration
• When a conguration error is detected and you are prompted to make changes to the Setup Utility
• When trying to resolve IRQ conicts
• When making changes to the Power Management conguration
• When changing the User or Supervisor password

10 CHAPTER 2 BIOS SETUP
Entering the Setup Utility
When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:
Press DEL to run Setup
Press the delete key <Delete> to access the BIOS Setup Utility:
BIOS navigation keys
The BIOS navigation keys are listed below.
Key Function
← → Select screens
↑ ↓ Select items
+ – Modies the selected eld’s values
Enter Go to sub screen
F1 Displays a screen that describes all key functions
F10 Saves the current conguration and exits Setup
Esc Exits the current screen
Figure 2.1 Main BIOS screen

11
Using BIOS
When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list
of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow
keys to move the highlight to other options. When an option is highlighted, execute the option by pressing
<Enter>.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Other options lead to dialog boxes that prompt you for information.
Some options (marked with a triangle ►) lead to sub screens that enable you to change the values for the
option. Use the cursor arrow keys to scroll through the items in the sub screen.

12 CHAPTER 2 BIOS SETUP
Main Screen
This screen includes System BIOS Information, Processor, System memory and displays the System Time
and System Date.
System Overview
This screen displays System BIOS Information, Processor, System memory, System Time and System Date.
System Time/ System Date
The System Time and System Date items show the current date and time held by the machine. If you are
running a Windows OS, these items are automatically updated whenever you make changes to the Windows
Time and Date Properties utility.
Figure 2.2 Main Screen