Petsafe PBC19-16370 User manual
Product Manual
PBC19-16370
Spray Bark Collar
2
petsafe.com
Welcome
You and your pet were made for each other. Our aim is to help you have the best companionship and
themostmemorablemomentstogether.YourPetSafe
®
SprayBarkCollarisdesignedtosafelyeliminate
nuisance barking.
We know that safe pets make happy owners. Before getting started, please take a moment to read
throughtheimportantsafetyinformation.Ifyouhaveanyquestions,pleasedonothesitatetocontactus.
HereinafterRadioSystemsCorporationandanyotheraffiliateorBrandofRadioSystemsCorporation
may be referred to collectively as “We” or “Us”.
Thisisthesafetyalertsymbol.Itisusedtoalertyoutopotentialpersonalinjuryhazards.Obey
all safety messages that follow this symbol to avoidpossible injury ordeath.
WARNING
indicatesahazardoussituationwhich,ifnotavoided,couldresult
in death or seriousinjury.
CAUTION
, used with the safety alert symbol, indicates a hazardous situation
which, if not avoided, could result in minor or moderate injury.
CAUTION
, used without the safety alert symbol, indicates a hazardous situation
which, if not avoided, could result in harm to your pet.
Not for use with aggressive dogs. Donotusethisproductifyourdogisaggressive,orifyour
dogispronetoaggressivebehaviour.Aggressivedogscancausesevereinjuryandevendeathtotheir
ownerandothers.Ifyouareunsurewhetherthisproductisappropriateforyourdog,pleaseconsultyour
veterinarian or certifiedtrainer.
Donotpunctureorincineratethecollarortherefillcartridge.Donotexposetoextremeheatorstoreat
temperatures above 45 °C.
Lithium Rechargeable Batteries
This device contains Lithium-Ion (Li-Ion) batteries; never
incinerate,puncture,deform,short-circuit,orchargewithaninappropriatecharger.Fire,explosion,
property damage,orbodily harm may occur if this warning is notfollowed.
Donotexposethedevicetofreezingtemperatures(0°C)ortoconditionswarmerthan45°C.Donot
leavethedevicein directsunlight.Neverleavethedeviceinacarwherethedevicecanheatuptohigh
temperatures (45 °C).
•
Contains gas under pressure; may explode if heated.
•
W
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.
•
In case of inadequate ventilation, wear respiratory protection.
•
I
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:
G
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/
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t
i
on
.
•
Protectfromsunlight. Storeinawell-ventilated place. Donotpuncture.Donotburn.
•
Keep out of reach of children.
Explanation of Attention Words and Symbols used in this Product Manual
IMPORTANT SAFETY INFORMATION
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FIRST AID TREATMENT:
Ifinhaled,getmedicalattentionifyoufeelunwell.Afterskincontact,rinseaffectedareawithsoapandwater.
After eye contact, rinse/flush eyes gently using water for 15-20minutes.
This product is not a toy. Keep it away from the reach of children. Use it only for its bark stopping purpose.
Risk ofskindamage.
Pleasereadandfollowtheinstructionsinthismanual.Properfitofthecollar
isimportant.Acollarwornfortoolongormadetootightonthepet’sneckmaycauseskindamage.
Rangingfromrednesstopressureulcers;thisconditioniscommonlyknownasbedsores.
•
Avoid leaving the collar on the dog for more than 12 hours per day.
•
When possible, reposition the collar on the pet’s neck every 1to2 hours.
•
Check the fit toprevent excessive pressure; follow the instructions in this manual.
•
Never connect a lead to the electronic collar.
•
When using a separate collar for a lead, donot put pressure on the electronic collar.
•
Wash the dog’s neck areaand the contact area ofthe collar weekly with a damp cloth.
•
Examine the contact area daily for signs of a rash or a sore.
•
If a rash orsore is found, discontinue use of the collar until the skin has healed.
•
If the condition persists beyond 48 hours, see your veterinarian.
•
For additionalinformationonbedsores andpressure necrosis,pleasevisitourwebsite.
ThePetSafe
®
SprayBarkCollarmustbeusedonlyonhealthydogs.Werecommendthatyoutakeyour
dogto a veterinarian before using the collar if heis not in goodhealth.
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Table of Contents
In the Box ...................................................................................................................................5
Howit Works ...................................................................................................................... 5
Charge the SprayBark Collar......................................................................................................5
Add theSpray Cartridge........................................................................................................6
Fit the Collar............................................................................................................................... 7
Test the Collar ............................................................................................................................ 8
Function andResponse Table .................................................................................................... 8
Ensure a ProperSpray Pattern....................................................................................................9
What to ExpectDuring Use......................................................................................................... 9
Tips and Maintenance................................................................................................................. 9
Frequently Asked Questions................................................................................................10
Terms of Use and Limitation of Liability.................................................................................10
Important RecyclingAdvice.......................................................................................... 11
Compliance.......................................................................................................................11
Warranty............................................................................................................................11
THISPRODUCTINCLUDESA“NO BARKGUARANTEE” .................................................12
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In the Box
How it Works
ThePetSafe
®
SprayBarkCollareffectivelydetersnuisancebarkingwhenitisworn.Thesoundand
vibration ofyour dog’s bark triggers the sensor probe, which emits a burst ofspray.
Thecollarworkswellwithbothunscentedorcitronellaspray.Citronellaisauniquescentthatmost
dogsdonotnormallyencounter.Bothsprayoptionsaresafeandwilldistractyourdogandinterruptthe
unwanted barking.
Asanaddedsafetyfeature,theSprayBarkCollarwillautomaticallyshutofffor3minutesifyourdog
barks 15 times or more within a 50-second period.
Charge the Spray Bark Collar
Excessivechargingcanshortenthebatterylife.Onlychargeyour
collar when the batteries arelow.
1.
Pluginandfullychargethe collar(
1A
).Thiscantakeupto
6 hours.
2.
Whenfullycharged,thegreenLEDonthecollarwillturnoff.
Replace the rubber cover after charging.
To Turn the Collar On
P
r
e
ss
a
n
d
h
o
l
d
t
h
e
o
n
/
o
ff
b
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il
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c
o
ll
a
r
b
ee
p
s
l
ow
t
o
h
i
g
h
,
andthenrelease(
1B
).ThegreenLEDwillbeilluminatedduringthe
button press.
To Turn the Collar Off
P
r
e
ss
a
n
d
h
o
l
d
t
h
e
o
n
/
o
ff
b
u
tt
o
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un
t
il
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e
c
o
ll
a
r
b
ee
p
s
h
i
g
h
t
o
l
ow
,
andthenrelease.TheredLEDwillbeilluminatedduringthebutton
press andwill turn off when the collar turns off.
Battery Life
Averagebatterylifeis40hours,dependingonhowoftenyourdog
barks.However,duetogreateruseduringyourdog’s training,thefirst
week may not last as long.
Quick Tip: When not using the collar, turn it off to extend battery life.
Spray Bark Collar USB Charger Spray Cartridges
1B
On/Off
Button
1A
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CONTENTS UNDER PRESSURE.
CONTAINER MAY EXPLODE IF
HEATED.
Donotexposetoheatorstore
attemperaturesabove45°C.Donot
puncture. Do not burn. Protect from sunlight.
Store away from heat. Store in a well-
ventilatedplace.Thisproductisnotatoy.
Keep itaway from the reach ofchildren.
Useitonlyforitsbarkstoppingpurpose.
FIRST AID TREATMENT: If inhaled, get
medicalattentionifyoufeelunwell.After
skincontact,rinseaffectedareawithsoap
a
n
d
wa
t
e
r
.
A
f
t
e
r
eye
c
o
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t
,
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i
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s
e
/
f
l
u
s
h
eyesgentlyusingwaterfor15–20minutes.
2C
Add the Spray Cartridge
1.
Ensure the collar isoff.
2.
Thecartridgereplacementislocatedonthebottomof
the collar.
3.
Pressandslidethebuttonandthecartridgedoorwill
open (
2A
).
4.
Removethecartridgeandreplacewithanewone(inserted
nozzle first). Ensure the shipping cap isremoved off the cartridges
before inserting into the collar (
2B
).
5.
Close the cartridge door(
2C
).
Do not expose the device to freezing
temperatures (0 °C) or to conditions
warmer than 45 °C. Do not leave the
deviceindirectsunlight.Neverleavethe
deviceinacarwherethedevicecanheat
uptohightemperatures (45°C).
NOTE:Citronellaandunscentedrefillscanbepurchasedfrom
www.petsafe.com.
2A
2B
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3D
Slide Buckle
Ridges
Fit the Collar
Important: The proper fit and placement of the Spray Bark Collar is important for
effective operation. The bark sensor must have direct contact with your dog’s skin on the
underside of his neck.
1.
Besurethecollaristurnedoffbeforeplacingitonyourpet.
Thenwithyourpetstanding(
3A
),fitthecollarsnuglyontoyour
pet’s necksothatthebarksensormakescontactwithyourpet’s
skinontheundersideofhisorherneck.MakesurethePetSafe
®
logo is right-side up(
3B
).
2.
Checkthetightnessofthecollarbyinsertingonefingerbetween
the end of the bark sensor and your pet’s neck (
3C
). The fit
should be snug but not constricting.
3.
Allowyourpettowearthecollarforafewminutes,thencheck
it again.
Youmayneedtotrimthehairintheareaofthe
contactpoints.Nevershaveyourpet’s neck;
this may lead to a rash or infection.
4.
Once you are satisfied with the fit of the collar, remove itfrom
yourpet and trim it,but make suretoallow room for growth or
a thicker winter coat. Use a lighter toseal the cut sothatitwill
not fray.
5.
Thecollarwillslipifitisnotproperlythreadedontothestrap.
The slide buckle prevents the collar from becoming loose
aroundyourpet’s neckandtheridgesmustbefacingup(
3D
).
Thecollarshouldnotbewornformorethan12
hoursoutofevery24-hourperiod.Leavingthe
collar on too long could lead to skin irritation.
3A
3B
3C
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Test the Collar
1.
Plugthe charger intothe Spray Bark Collar (4A, 4B).
2.
Ensurethesprayportispointedawayfromyourface.While
t
h
e
c
h
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r
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/
o
ff
b
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o
n
.
3.
Co
n
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i
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w
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il
e
un
p
l
u
gg
i
n
g
t
h
e
chargerfromtheSprayBarkCollar.AyellowLEDwillappear.
4.
R
e
l
e
a
s
e
t
h
e
o
n
/
o
ff
b
u
tt
o
n
.
A
f
t
e
r
a
2
se
c
o
n
d
d
e
l
a
y
,
t
h
e
following will begin: the Spray Bark Collar will emit a tone
thenreleasespray.Then,itwillsoundthenormalpoweroff
tone and turn itself off.
5.
Thetestcanbestoppedatanytimebypressingthe
o
n
/
o
ff
but
t
o
n
.
Function and Response Table
Function
LED Light Response
Beep Response
Spray collar is turned on
Green LED illuminates
Beeps low to high
Spray collar is turned off
Red LED illuminates
Beeps high to low
Spray collar is on
Green LED light flashes once every 5 seconds
None
Spray activation
None
None
Low battery condition
Red LED light flashes 3 times every 5 seconds
None
Low spray warning
YellowLEDflashesonceevery5seconds
and thebattery is good
YellowLEDflashes3timesevery5seconds
and thebattery is low
None
Testing
Yellow LED light appears
Beeps
No cartridge
Red and green LED’s alternateflashingfor5seconds,
the collar will turn off
4 beeps
S
p
r
a
y
c
o
ll
a
r
i
s
o
n
/
cartridge is empty
(will not spray)
YellowLEDflashesonceevery5seconds
and thebattery is good
YellowLEDflashes3timesevery5seconds
and thebattery is low
None
T
urn
i
n
g
c
o
ll
a
r
o
n
/
cartridge is empty
(will not spray)
Yellow LED flashes 2 times
2 beeps
4A
4B
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Do not shave the pet’s neck as this may increase the risk of skin irritation.
Ensure a Proper Spray Pattern
ForthePetSafe
®
SprayBarkCollartoperformproperly,thenozzle
mustbepositionedcorrectlyandtheremustbeaclearpathfromthe
spraynozzletoyourdog’s snout.Followthesesteps:
1.
MakesurethePetSafelogoonthefrontofthecollarisupright
andthespraynozzleisangledoutandpointinguptowards the
dog’s snout (
5A
).
2.
Forlong-haireddogs,itmaybenecessaryto trimtheneckhairs
alongthepathofthespray.Itisimportantthatthesprayreaches
the dog’s snout to beeffective.
What to Expect During Use
Important: Do not leave your dog alone the first few times he receives a stimulation.
Placethecollarproperlyonyourdogandwaitnearbyuntilhebarks.Mostdogswillunderstandvery
quicklythatthecollarisdisruptingtheirurgetobarkandwillrelaxandstopbarking.Becausethespray
maybe
surprising
orstartlingatfirst,somedogsmaybarkmoreattheinitial
stimulation.
Onrareoccasions,adogmaybeginbarkingatthestimulation.Ifthishappens,reassureyourdogwitha
calmvoice.Asyourdogrelaxes,hewillunderstandthatifhebecomesquiet,hewillnotreceiveanymore
spraystimulations.Thenumberofdogsthathavethisreactiontypicallywillonlyhaveitthefirsttimethey
wear the Spray BarkCollar.
Youshouldnoticeareductioninyourdog’s barkingwithinthefirstcoupleofdaysthathewearstheSpray
BarkCollar.Atthispoint,itisimportanttorememberthelearningprocessisstillnotcomplete.Dogswill
“test”thisnewlearningexperienceandmayincreasetheirattemptstobark.Thisusuallyoccursduringthe
secondweekadogwearstheSprayBarkCollar.Ifthisdoesoccur,remainconsistentanddonotalter
youruseoftheSprayBarkCollar.YoumustplacetheSprayBarkCollaronyourdogineverysituation
whenyouexpecthimtobequiet.IfyourdogisnotwearingtheSprayBarkCollar,hemayresume
barking and his learning will suffer a setback.
Tips and Maintenance
•
Beforeplayingwithyourdog,removetheSprayBarkCollar.Theactivitymaycauseyourdog tobark,
which could lead to him associating the play with the burst of spray.
•
Toensurethatyourdogdoesnotmaketheconnectionbetweenyouandthespraycollar,donotlethim
seeyoupreparethecollarforthefirsttry,orforsubsequentuse.Keepyourdogawaywhileyouprepare
the collaraswellaswhenyoureplace thecartridgeorcharge thebattery.
•
Removeallothercollarswithmetallicpartsortags.Thesecouldcreatenoisethatmayneedlessly
activate thespray.
•
To ensure effectiveness, avoid letting your dog wear the collarwith an empty cartridge.
•
Turn off the collar while not in use.
•
The PetSafe
®
Spray Bark Collar should only beused with pets that are over 6 months ofage.
•
Ifyourpetisinjuredoritsmobilityisotherwiseimpaired,contactyourveterinarianorprofessional
trainer before use.
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•
Donotleavethecollarunattendedwhereyourdogcouldaccidentallydamageitthroughchewing.
•
Thesprayfromthebarkcollarmaysticktothehairunderyourdog’s snout.Cleanyourdog’s hair
weeklywithawashclothandamildhandsoap.Rinseanddryyourdog’s neckthoroughly.
•
Ifthesprayaccumulatesonthebarkcollar,wipethereceivercleanwithadampclothanddrythoroughly.
FREQUENTLY ASKED QUESTIONS
How old does a pet have to
be before using the Spray
Bark Collar?
•
Yourpetshouldbeatleast6monthsoldbeforeusingtheSpray
BarkCollar.Thecollarmaybetoolargefordogsunder3.6kg.
Will the Spray Bark Collar
work for my dog?
•
TheSprayBarkCollarissafeandeffectiveformostbreedsand
sizesofdogs,thoughitmaybetoolargefordogsunder3.6kg
to wear comfortably.
Can I attach a lead to the
Spray Bark Collar?
•
No.Thiscanresultinpullingthebarksensortootightlyagainst
yourdog’s neck.Attachaleadtoaseparate,non-metalliccollar
oraharness,makingsuretheextracollardoesnotputpressureon
the bark sensor.
How many sprays are there
per spray refill cartridge?
•
There are 30to40spraysper spray refill cartridge.
Terms of Use and Limitation of Liability
1.
Terms of Use
Theuseofthisproductissubjecttoyouracceptancewithoutmodificationoftheterms,conditions
andnoticescontainedwiththisproduct.Useofthisproductimpliesacceptanceofallsuchterms,
conditions,andnotices.Ifyoudonotwishtoaccepttheseterms,conditions,andnotices,pleasereturn
theproduct,unused,initsoriginalpackagingandatyourowncostandrisktotherelevantCustomer
Care location together with proof of purchase for a full refund.
2.
Proper Use
ProperUseincludes,withoutlimitation,reviewingtheentireProductManualandanyspecificsafety
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this product. If you are unsure whether this product is appropriate for your pet, please consult your
veterinarianorcertifiedtrainerpriortouse.Forproductsusedwithpetswheretrainingisdesired,Radio
SystemsCorporationrecommendsthatthesetrainingproductsarenotusedifyourpetisaggressive
and accepts no liability for determining suitability in individual cases.
3.
No Unlawful or ProhibitedUse
Thisproductisdesignedforusewithpetsonly.Thisproductisnotintendedtoharm,injureorprovoke.
UsingthisproductinawaythatisnotintendedcouldresultinviolationofFederal,Stateorlocallaws.
4.
Limitation of Liability
InnoeventshallRadioSystemsCorporationoranyofitsassociatedcompaniesbeliablefor(i)any
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whatsoeverarisingoutoforconnectedwiththeuseormisuseofthisproduct.ThePurchaserassumes
allrisksandliabilityfromtheuseofthisproducttothefullestextentpermissiblebylaw.
5.
Modification of Terms and Conditions
RadioSystemsCorporationreservestherighttochangetheterms,conditionsandnoticesgoverning
thisproductfromtimetotime.Ifsuchchangeshavebeennotifiedtoyoupriortoyouruseofthis
product, they shall be binding on you as if incorporated herein.
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Important Recycling Advice
Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment
must be recycled. At the end of the product life, do not place it in the normal municipal waste system.
Pleasechecktheregulationsinyourareaorreturnittowhereitwaspurchasedsothatitcanbeplaced
inourrecyclingsystem.Iftheseoptionsarenotpossible,pleasecontacttheCustomerCareCentrefor
further information.
Compliance
ModificationorchangestothisequipmentnotexpresslyapprovedbyRadioSystemsCorporationmay
void the user’s authority to operate the equipment.
RadioSystemsCorporationdeclaresunderitsownresponsibility,thatthefollowingproduct(s)is(are)
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RadioSystemsCorporationmayviolateEUEMCregulations,couldvoidtheuser’s authoritytooperate
theequipment,andwillvoidthewarranty.Hereby,RadioSystemsCorporation,declaresthatthese
productsareincompliancewiththeessentialrequirementsandotherrelevantprovisions.TheDeclaration
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IC
ThisdevicecomplieswithIndustryCanadalicence-exemptRSSstandard(s).Operationissubjecttothe
followingtwoconditions:(1)thisdevicemaynotcauseinterference,and(2)thisdevicemustacceptany
interference,includinginterferencethatmaycauseundesiredoperationofthedevice.
ACMA
ThisdevicecomplieswiththeapplicableEMCrequirementsspecifiedbytheACMA(Australian
Communications and MediaAuthority).
Warranty
Three Year Non-Transferable Limited Warranty
ThisProducthasthebenefitofalimitedmanufacturer’s warranty.Completedetailsofthewarranty
app
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contacting your local Customer Care Centre.
•
RadioSystemsPetSafeEuropeLtd.
2ndFloor,ElgeeBuilding,MarketSquare
Dundalk,Co.Louth,A91YR9XIreland
•
Radio Systems Corporation
10427 PetSafe Way
Knoxville,TN37932USA
Australia/New Zealand
–In compliance with the Australian Consumer Law, Warranties Against
Defects,effectiveJanuary1,2012,warrantydetailsofthisProductareasfollows:RadioSystemsAustralia
PtyLtd.(hereinafterreferredtoas“Radio Systems”) warrantstotheoriginalretailpurchaser,andnotany
otherpurchaserorsubsequentowner,thatitsProduct,whensubjecttonormalandproperresidentialuse,
willbefreefromdefectsinmaterialorworkmanshipforaperiodofthree(3)yearsfromthepurchase
date.An“original retailconsumerpurchaser” isapersonorentitywhooriginallypurchasestheProduct,or
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agiftrecipientofanewProductthatisunopenedandinitsoriginalpackaging.Whenserviced byRadio
SystemsCustomerService,RadioSystemscoverslabourandpartsforthefirstthreeyearsofownership;
afterthefirstthreeyears,aserviceorupgradechargewillapplyrelativeto replacementoftheProduct
with new orrefurbished items atRadio Systems’ sole discretion.
Thelimitedwarrantyisnon-transferableandshallautomaticallyterminateiftheoriginalretailconsumer
purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product
isinstalled.ThisLimitedWarrantyexcludesaccidentaldamageduetodogchews;lightningdamage;or
neglect,alteration,andmisuse.ConsumerswhopurchaseproductsoutsideofAustralia,NewZealand,
orfromanunauthoriseddealerwillneedtoreturntheProducttotheoriginalplaceofpurchaseforany
warranty issues.
PleasenotethatRadioSystemsdoesnotproviderefunds,replacements,orupgradesforchangeofmind,
or for any other reason outside of these Warranty terms.
ClaimsProcedure:
AnyclaimmadeunderthisWarrantyshouldbemadedirectlytoRadioSystems
Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 3442, Australia Fair
QLD 4215, Australia
Australia Residents: 1800 786 608
NewZealandResidents:0800543054
Email:aus-info@petsafe.net
Tofileaclaim,aproofofpurchasemustbeprovided.Withoutaproofofpurchase,RadioSystemswillnot
repairorreplacefaultycomponents.RadioSystemsrequeststheConsumertocontacttheRadioSystems
CustomerCareCentretoobtainaWarrantyReturnnumber,priortosendingtheProduct.Failuretodoso
may delay in the repair or replacement of the Product.
IftheProductisdeemedtobefaultywithin30daysfromdateoforiginalpurchase,RadioSystemswill
organiseforareplacementtobesentinadvanceofreturningthefaultyProduct.APostBagwillbe
includedwiththereplacementProductforthereturnofthefaultyProduct.TheProductmustbereturned
within7daysofreceivingthereplacement.IftheProductisdeemedtobefaultyafter30daysfromthe
dateoforiginalpurchase,theconsumerwillberequiredtoreturntheProducttoRadioSystemsatthe
consumer’s ownexpense.RadioSystemswilltestandreplacethefaultydeviceoritscomponentsand
returntotheconsumerfreeofcharge,providedtheProductiswithinitssaidwarrantyperiod.Thiswarranty
isinadditiontootherrightsandremediesavailabletoyouunderthelaw.RadioSystemsgoodscomewith
guaranteesthatcannotbeexcludedundertheAustraliaConsumerLaw.Youareentitledtoareplacement
orrefundforamajorfailureandforcompensation foranyotherreasonablyforeseeablelossordamage.
Youarealsoentitledtohavethegoodsrepairedorreplacedifthegoodsfailtobeofacceptablequality
and the failure does not amount to a major failure.
Shouldyouhaveanyqueriesorrequireanyfurtherinformation,pleasecontactourCustomerCareCentre
on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
THIS PRODUCT INCLUDES A “NO BARK GUARANTEE”
Somedogsmaynotberesponsivetospraystimulation.IfthePetSafe
®
SprayBarkControlisnotmeeting
yourneeds,pleasecontactourcustomercareteamtofindaproductthatworksforyouandyourpet.For
a listing of Customer Care Centre telephone numbers, visit our website at www.petsafe.com.
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