Pitney Bowes dm60 series User manual

DM60 Series
Digital Mailing System
(K700 series)
Shipping and Mailing
Franking Machines
Operating Guide

iSDC2029B
Table of Contents
1 • Introduction
About Your DM60 Series ..............................................................................1-1
About Downloads to Your DM60 Series ...............................................1-2
Postal Requirements......................................................................................... 1-3
Safety .......................................................................................................................1-4
Specifications.......................................................................................................1-6
Equipment......................................................................................................1-6
Material ...........................................................................................................1-6
Meter Specifications .................................................................................1-7
2 • Getting to Know Your DM60 Series
DM60 Series Digital Postage Meter–Front...........................................2-1
Control Panel........................................................................................................2-2
DM60 Series Digital Postage Meter–Rear.............................................2-4
3 • Running Mail
Before You Begin...............................................................................................3-1
Checklist..................................................................................................................3-1
Home Screen .......................................................................................................3-1
Selecting Postage ..............................................................................................3-2
Using the Scale with the Internal Rating Module......................3-3
Weight Hold Mode ............................................................................. 3-3
Entering Weight Manually with the Internal Rating Module..3-3
Surcharge Payment Carrier...................................................................3-4
Parcelforce FrankPay................................................................................ 3-4
Selecting an Account to Track Postage.................................................. 3-4
Envelope Messaging ........................................................................................3-5
Advancing the Date Print...............................................................................3-6
Checking and Clearing the Batch Count ...............................................3-7
Checking the Batch Count..................................................................... 3-7
Printing a Record of the Batch Count information...................3-7
Clearing the Batch Count....................................................................... 3-7
Printing Mail.......................................................................................................... 3-8

ii SDC2029B
Table of Contents
4 • Printing Options
Printing Options..................................................................................................4-1
Printing the Date and Time Only (no meter stamp)................. 4-1
Printing Envelope Messaging Only (no meter stamp) ............4-2
5 • Adding Postage
Adding Postage................................................................................................... 5-1
Connection Using LAN or PC Meter Connect™?...............................5-1
Connecting Your System Using a LAN Connection ......................... 5-1
Connecting Your System Using PC Meter Connect™..................... 5-3
Checking the Funds (Postage) in Your DM60 Series ......................5-3
Checking Your Account Balance in the Postage By Phone®
System .....................................................................................................................5-4
Adding Postage to Your DM60 Series .......................................................5-4
Connecting to the Data Centre (Other than for postage)............5-5
Downloads from the Data Centre to Your DM60 Series .......................5-5
6 • System Settings
Machine Settings................................................................................................ 6-1
Setting Display Contrast.................................................................................6-1
Using the Preset Feature................................................................................ 6-2
Turning the Preset Feature On or Off .............................................6-2
Storing a New Preset................................................................................6-3
Viewing the Preset.....................................................................................6-4
Recalling the Preset...................................................................................6-4
Setting/Disabling the Lock Code...............................................................6-5
Setting Sleep Mode Activation Time........................................................6-6
Activating Sleep Mode Manually ...............................................................6-6
Setting the Low Funds Warning.................................................................6-7
Settings for the Scale....................................................................................... 6-7
Reset Scale to Zero.................................................................................... 6-7
Activating/Disabling Weight Hold Mode........................................6-7

iiiSDC2029B
Table of Contents
Using the Text Ad Option...............................................................................6-8
What is a Text Ad?......................................................................................6-8
Creating a new Text Ad ...........................................................................6-8
Viewing a Text Ad.......................................................................................6-9
Edit a Text Ad................................................................................................6-9
Delete a Text Ad....................................................................................... 6-10
Other Settings...................................................................................................6-10
7 • Ink Maintenance
Low Ink Warnings ..............................................................................................7-1
Replacing the Ink Cartridge..........................................................................7-1
Printing Test Pattern.........................................................................................7-3
Cleaning Printer Nozzles................................................................................ 7-4
Replacing the Print Head...............................................................................7-5
Replacing the Ink Tray.....................................................................................7-6
8 • Reports
Funds Report........................................................................................................ 8-1
Refill Summary Report....................................................................................8-1
Account Reports.................................................................................................8-2
Software Version Report................................................................................ 8-3
View Software Versions (not printed) ..................................................... 8-3
9 • Accounting Setup
Optional Departmental Accounting Feature....................................... 9-1
Turning Accounting Feature ON or Off..................................................9-1
Creating an Account......................................................................................... 9-2
Editing an Existing Account..........................................................................9-3
Viewing Account Totals................................................................................... 9-3
Clearing All or Some of the Accounts..................................................... 9-4
Deleting an Account.........................................................................................9-5

iv SDC2029B
Table of Contents
10 • Troubleshooting
Getting Help ......................................................................................................10-1
Error Messages................................................................................................. 10-2
Display is Difficult to Read..........................................................................10-2
Nothing Displays .............................................................................................10-3
Printing is Incomplete, Streaked, or Poor Quality..........................10-3
Accidentally Printing the Wrong Postage..........................................10-3
Problems Connecting ................................................................................... 10-4
11 • Supplies and Options
How to Order ....................................................................................................11-1
Supplies................................................................................................................11-1
Options................................................................................................................. 11-2
Appendix A
When is Text Entry Used?..............................................................................A-1
How is Text Entry Done?................................................................................A-1
Account Names, Text Ads ....................................................................... A-1
Special Characters .....................................................................................A-2
Appendix B
Glossary .................................................................................................................. B-1

1-1SDC2029B
Section 1
Introduction
About Your DM60 Series
Your DM60 Series digital postage meter features include:
• Space-saving,compactfootprint
• Easy-to-readdisplayshowssystemstatusandpromptsyou
through setup operations
• Automaticdateadvance
• Keyboard-selectableenvelopemessaging
• Convenientpostage-addingviaPostageByPhone®meter
payment system (requires a network with internet availability or
an internet enabled PC and PC Meter Connect™ software)
• Inkjetprinterprovidesclear,crispimprints
• Scaleweighsmailpieces
• Ratingfeaturecalculatescorrectpostage
• Optionaldateandtimestampforuseonincomingmailoron
sensitive documents
• Optionalaccountingfeaturetrackspostagecostsbydepartment
• Optionaluserdefinedtextmessagefacility
• Passwordprotectionlimitsaccesstoauthorisedpersonnel
• Fullreportprintingcapabilityprovideshard-copyrecordsofyour
postage transactions
• USBcommunicationport
• Mailmark™compliant.
NOTE: Although this guide describes all the features listed above,
your DM60 Series is a configurable system and availability of the
features will depend on your model and/or options purchased.
Inclusion in this guide does not guarantee availability of a
particular feature.
Mailmark™ is a trademark of the Royal Mail

1-2 SDC2029B
1 • Introduction
About Downloads to Your DM60 Series
Your DM60 Series meter uses the IntelliLink® postage meter
system, which allows you to download information directly into your
machine. The IntelliLink® postage meter system technology gives
you the ability to:
Add postage funds conveniently
You can add funds to your DM60 Series electronically via the Postage
by Phone Data Centre.
Download Postal Rate Updates
The latest postal rates can be purchased and downloaded precisely
when you need them.
Add Features On Demand
You can download Envelope Messaging and optional product
enhancements such as departmental accounting.
Keep Your DM60 Series Meter Current
Software download capability means you'll always have the latest
version of your DM60 Series meter's operating system.

1-3SDC2029B
1 • Introduction
Postal Requirements
The meter on your mailing machine is licensed by Royal Mail and you
must follow some basic requirements.
• Mailmusthavethecorrectdateandpostageamountinthe
meter stamp.
• Alwaysensurethatyourmeterstampprintsareclearand
complete. Poor prints may result in Royal Mail being unable to
offer the service you requested and if the prints are illegible the
itemsmayberejected.Ifindoubtregardingthequalityofyour
meter prints, refer to page 7-4 for further information.
• Ifyoumovetoanotheraddress,youmustupdatethePostal
Authority records. Call your local machine supplier for advice.
• Thelabelsheetsforputtingpostageonlargeritemsmust
conform to postal specifications. For best performance, obtain label
sheets direct from your machine supplier.
• YourDM60seriesisaMailmark™compliantsystem.Atregular
intervals defined by Royal Mail, it connects to the Pitney Bowes
Data Centre to provide usage data to Royal Mail. The connection
will normally happen in the background without you needing to
do anything.
If the connection was not made for any reason, the display will
show ‘Connection due Connect now? (y/n)’ and you should select
Enter/yes.
If, for any reason, a connection has not been made within
the ‘grace’ period allowed by Royal Mail, the display will show
'Connection required Connect - Press Enter' and you MUST make
a connection before your franking machine will allow you to
continue processing mail.

1-4 SDC2029B
1 • Introduction
Safety
Follow the normal safety precautions for all office equipment:
• UseonlyPitneyBowesapprovedsupplies,inparticularaerosol
dusters. Improper storage and use of aerosol dusters or
flammable aerosol dusters can cause an explosive-like condition
thatcouldresultinpersonalinjuryand/orpropertydamage.
Never use aerosol dusters labeled flammable and always read
instructions and safety precautions on the duster label.
• Toobtainsupplies,pleasecontactourSupplyLine™toplace
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Usethepowercordsuppliedwiththemachineandplugitinto
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
resultinseverepersonalinjuryand/orfire.
• Avoidtouchingmovingpartsormaterialswhilethemachineis
inuse.Keephands,looseclothing,jewelleryandlonghairaway
from all moving parts.
• Donotremovecoversordefeatsafetyinterlockswitches.
Covers enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
• Placetheunitinanaccessiblelocationtoallowforproper
venting of the equipment and to facilitate servicing.
• Thepowercordwallplugistheprimarymeansofdisconnecting
the machine from the AC supply.
• Donotuseanadapterplugonthelinecordorwalloutlet.
• Donotremovethegroundpinfromthelinecord.
• Avoidusingwalloutletsthatarecontrolledbywallswitches,or
shared with other equipment.
• Donotroutethepowercordoversharpedgesortrapbetween
furniture.
• Ensurethereisnostrainonthepowercordandthatitdoesnot
becomejammedbetweentheequipment,wallsorfurniture.

1-5SDC2029B
1 • Introduction
• Becertaintheareainfrontofthewallreceptacleintowhichthe
machine is plugged is free from obstruction.
• Beforeclearingastoppage,besuremachinemechanismscome
to a stop.
• Whenremovingstalledmaterial,avoidusingtoomuchforceto
protectagainstminorpersonalinjuryanddamagingequipment.
• Topreventoverheating,donotcoveranyventopenings.
• Operationofthisequipmentwithoutperiodicmaintenancewill
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.
• Readallinstructionsbeforeattemptingtooperatethe
equipment.
• Usethisequipmentonlyforitsintendedpurpose.
• Alwaysfollowthespecificoccupationalsafetyandhealth
standards for your workplace.
• This device is not intended for use in the direct field of view at
visual display workplaces. To avoid incommodating reflections at
visual display workplaces this device must not be placed in the
direct field of view.

1-6 SDC2029B
1 • Introduction
Specifications
Equipment
Size of Base Model:
213mm High x 351mm Long x 264mm Deep
Size of Base Model with Optional Scale:
231mm High x 351mm Long x 264mm Deep
Weight: 3.6kg without scale, 4.0kg with scale
Power Requirements: 220-240 VAC, 50/60Hz. 0.25A
Communications Ports: 1 USB; 1 RJ-11, 1 Serial
Operating Temperature: 14°C to 35°C
LCD Display: 2 lines, 20 characters long
Throughput: Up to 18 letters per minute
Actual throughput will vary, depending on the material used, graphic
printed, machine environment, and the skill of the operator.
Print Resolution: 300 x 600 dpi
Maximum Print Image Area: 25.2mm x 140mm
Ink Cartridge Capacity: 18ml
Label Sheets: self-adhesive type (dual label sheets)
Internal Graphic Ad Storage: up to 15
Internal Postal Inscription Storage: up to 15
Availability of inscriptions is based on country requirements.
Departmental Accounting (optional): Number of accounts available is
based on the amount purchased and model.
IMPORTANT: For best results, always make sure your
material conforms to our published specifications.
Material
Minimum Size: 127mm Wide x 89mm Deep
Thickness: 0.18mm to 8.0mm

1-7SDC2029B
1 • Introduction
It is certified that the system complies with all applicable
Directives of the European Union.
For a formal Declaration of Conformity please contact Compliance
Engineering. Contact information is given in the front of this guide or
on a separate document supplied with your system.
Meter Specifications
Maximum Imprint: £99.99
Maximum Credit Setting: £9,990.00
Setting Increment: £10
Reset Type: Postage by Phone
Piece Count: Up to 8 digits (nonresettable)
All Pitney Bowes postage meters are manufactured in accordance
with An Post’s and Royal Mail’s Franking Machine Standards. This
includes ascending register security, which will lock the ascending
registers when the first frank takes the most significant digit of the
ascending register to 9.

1-8 SDC2029B
1 • Introduction

2-1SDC2029B
Section 2
Getting to Know Your DM60 Series
DM60 Series Digital Postage Meter – Front
4
1. Control Panel—allows you to enter and set up information on
your meter.
2. LED—lights amber when your DM60 Series meter is low on ink
(one blink indicates the DM60 Series meter is out of ink).
3. Scale—allows you to weigh a mail piece so you or the DM60
Series meter, can calculate the correct postage.
4. Top Cover—opens to allow replacement of the ink cartridge. See
Section 7 - Ink Maintenance for instructions.
5. Mail Deck—supports your envelope, post card or label sheet as
you insert it for printing.
5
1
23

2-2 SDC2029B
2 • Getting to Know Your DM60 Series
Control Panel
1. LCD Display—shows the current status of your DM60 Series
meter and prompts you through all setup operations in a two-line
LCD.
2. Lock Key—prevents unauthorised use of your DM60 Series
meter if the lock feature is set up and the DM60 Series meter is in
"sleep mode". Entering your four-digit password unlocks (wakes-
up) the meter.
3. Class—allows you to select class and calculate postage based on
the service selected, if you have the optional internal rating system
feature. See Section 3 - Running Mail for details.
4. Funds—allows you to check and add postage funds to your
DM60 Series meter. See Section 5 - Adding Postage for details.
5. Menu/Options—allows you access to the setup options of
the DM60 Series meter, such as date, time, etc. See Section 6 -
Machine Settings for details.
2
5
9
3
7
8
6
4
1
1 2 3
4 5 6
7 8 9
C 0 .
Funds
Menu/Options

2-3SDC2029B
2 • Getting to Know Your DM60 Series
6. Clear/Back—allows you to clear or cancel an entry or return to the
previous screen/level of menu.
7. Alpha/Numeric Keypad—allows you to type in numbers and
letters for account names, postage values, and other information.
See Appendix A - Entering Text for more information.
8. Review Keys—allows you to scroll through choices in the LCD
display or review the current settings.
9. Enter/Yes and No Keys—allow you to confirm an operation
or answer “Yes” or "No" to a prompt. The Enter/yes key also
functions as the Enter key for data entry.

2-4 SDC2029B
2 • Getting to Know Your DM60 Series
1. Serial Port—allows you to connect the optional scale to weigh
your mail piece.
2. USB Port—allows you to connect a USB cable and connect to
IntelliLink® via your network using the supplied Communication
Device, or via an internet enabled PC using the free PC Meter
Connect™ Software. See Section 5 - Adding Postage.
3. Power Receptacle—connects to AC power cord (supplied).
4. Ink Tray—holds excess ink that results from the printing process.
See Section 7 - Ink Maintenance for further details.
5. Ink Tray Lever—by sliding lever, it allows you to remove the ink
tray.
DM60 Series Digital Postage Meter – Rear
3
1
2
4
5

3-1SDC2029B
Section 3
Running Mail
£0.50 0 g
RM 1st 07.OCT
Before You Begin
Before you run mail on your system, review the Checklist, Home
Screen, and Applying Postage sections below and on the next page.
Checklist
• Makesureyourmailingsystemispluggedintoaproperly
grounded power receptacle. Always follow the safety precautions
in Section 1, Introduction.
• Ifyouplanonprintinglabelsheets,makesureyou'vegotan
adequate supply. See Section 11, Supplies and Options for
ordering label sheets.
• Checkthatyouhaveenoughpostageforyourmailrun.Pressthe
Funds key to view your current balance (Unused).
Home Screen
When you power up your system, the Home screen appears on the
operating display. If your system has been set up to require a lock
code or password, you are prompted to enter it.
A typical Home screen is show below (your screen will vary slightly):
Pressing the Review ▲▼ keys when the Home screen is displayed
will cycle through the printing options such as Account, Envelope
Messaging, etc. that you currently have selected.

3-2 SDC2029B
3 • Running Mail
Selecting Postage
There are two ways you can select postage using your mailing
system:
• Placethemailpieceontheoptionalscaleandhavethesystem
calculate the weight and then postage amount using the system's
internal rating feature.
• Entertheweightofthemailpiecemanuallyandhavethesystem
calculate the postage amount using the system's internal rating
feature (if you have the optional rating feature).
Each method is described in its own section that follows.
NOTES:
• Forapplyingpostage,theDM60Seriesdoesnothaveto
be connected to your network/internet. However, when
you need to add funds to your DM60 Series, it must be
connected (see Section 5 - Adding Postage/Connecting to
Data Centre for more information).
• Themeterautomaticallyadvances the date at midnight.
• Ifyouneedtochooseacountrywhenselectingaclass,you
can either use the Review ▲▼ keys to scroll through the
alphabetical country list, or you can type the initial letter of
thecountrynametojumpstraighttothatletterinthelisting.
Using the Scale with the Internal Rating Module
Use this procedure when you use the scale to automatically weigh
and calculate the correct postage value.
1. Place the mail piece onto the integrated scale. The weight of the
mail piece will appear on the display.
2. Press the Class key, and use either the numeric keys or the scroll
keys to select the Carrier/Class required. Press the Enter key to
confirm this and any further selections. Follow the prompts for
the options and/or services available for the postal class required.
3. The display shows the final postage amount together with the
selected class.