Pitney Bowes E589 Series User manual

Series
Mailing Machine
Operating Guide
E589
Mailing Machines
SV60975 Rev A 10/02

FCC Compliance - Mailing Machine
“Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to
provide reasonable protection against unwanted interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions manual, may cause unwanted
interference to radio communications. Operation of this equipment in a residential area
is likely to cause unwanted interference in which case the user will be required to
correct the interference at this own expense.
“Shielded cables must be used with this unit to insure compliance with the Class A
limits."
Canadian DOC Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques depassant les
limites applicables aux appareils numériques de la class A prescrites dans le
Règlement sur le brouillage radioélectrique édicté par le ministèr des Communications
du Canada.”
Due to continued product improvement, machine specifications may differ from those
in this publication.
Important Safety Information
In some countries the mailing machine is supplied with a molded mains lead (power
cord) and plug. In other countries, or if the supplied lead is not used, the following
information applies:
1. An approved mains lead for the country concerned must be used.
2. As the colors of the wires in the mains lead of this appliance may not correspond
with the colored markings identifying the terminals in your plug, proceed as
follows: The wire which is colored green and yellow must be connected to the
terminal in the plug which is marked with the letter “E” or by the earth symbol
or colored green or green and yellow. The wire which is colored blue must be
connected to the terminal which is marked with the letter “N” or colored black. The
wire which is colored brown must be connected to the terminal which is marked
with the letter “L” or colored red.
3. The wires in the supplied mains lead are colored in accordance with the following
code: green and yellow - earth, blue - neutral, brown - live.
WARNING - THIS APPLIANCE MUST BE GROUNDED.
The socket outlets should be near to the equipment and should be readily accessible.
SV60975 Rev A 10/02 ©2002 Pitney Bowes All rights reserved. Printed in U.S.A.

Contents
Safety Precautions ......................................................................... v
1 Introduction
About Your Mailing Machine ................................................ 1
Features .................................................................................... 2
Control Panel ...........................................................................4
Symbols.................................................................................... 4
2 Before you Run Envelopes or Print Tapes................. 5
3 To Print and Seal Envelopes ...................................... 7
4 To Print a Tape ............................................................. 9
5 Adjustments and Supplies
Locking the Mailing Machine ................................................. 11
Locking the Meter....................................................................11
Removing the Postage Meter ...................................................12
Refilling the Tape Dispenser ................................................... 13
Filling the Fluid Bottle............................................................. 14
Replacing the Ink Cartridge .....................................................15
Adjusting the Ejector Rollers ..................................................16
Adjusting the Feeder ................................................................17
Ordering Supplies .................................................................... 18
Contents
iii

SV60975 Rev A
Contents
6 Troubleshooting
Envelope/tape does not feed........................................................... 19
Multiple feeding ............................................................................. 19
Envelope does not seal ...................................................................20
Insufficient or partial sealing .........................................................20
Envelope does not eject ..................................................................20
Envelopes do not stay in catcher tray............................................. 20
Tape does not feed..........................................................................21
Postage imprint too light ................................................................21
Postage imprint incomplete or broken ...........................................21
No postage imprint on envelope .................................................... 22
Envelope jams in machine.............................................................. 23
Top of envelope creased................................................................. 24
7 Specifications .......................................................................25
iv

SV60975 Rev A
Safety Precautions
When using this machine, follow the normal safety precautions for all
office equipment:
•Keep loose clothing, jewelry and long hair away from all moving
parts.
•Avoid touching moving parts or materials while the machine is in
use. When clearing a jam, be sure machine mechanisms come to a
stop before you open the front cover.
•Be certain that the area in front of the wall outlet that this machine
is plugged into is free from obstruction.
•To reduce the risk of fire and/or electrical shock, do not attempt to
disassemble this machine. If service is required, contact your
Pitney Bowes Customer Service Representative.
•The power cord wall plug is the primary means of disconnecting
the machine from the AC power. The wall outlet should be near
the machine and easily accessible.
•To protect against shock, the power cord should only be plugged
into a grounded wall outlet. The ground pin on the plug should
never be removed.
•To prevent overheating, do not cover vent openings.
•All areas of the machine requiring disassembly or removal of
covers should be accessed only by your Pitney Bowes Customer
Service Representative.
•Do not remove covers. This machine cabinet serves to enclose
hazardous parts. If the machine has been dropped or the cabinet
has been damaged in any way, notify your Pitney Bowes Cus-
tomer Service Representative.
•Read all instructions before attempting to operate this equipment.
•Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards
for your workplace or area.
Safety Precautions
v

SV60975 Rev A 1
Introduction
1 Introduction
About Your Mailing Machine
Your mailing system consists of two components that work together -
the Pitney Bowes mailing machine and a Pitney Bowes postage
meter. The mailing machine has a multi-thickness feeder.
Mailing Machine
•Controls the operation of the mailing system.
•Transports envelopes of various thicknesses.
•Gives you options for printing postage only, printing
postage and sealing the envelope, sealing only, or
printing a postage tape.
Postage Meter
•Installed on the mailing machine.
•Provides the postage value selection and imprinting.
Every country has its own regulations regarding the use of postage
meters. To find out about the regulations which apply to your postage
meter, check with the post office in your country.
Most countries operate the “Credit Locking” system whereby postage
credit is entered in the postage meter either at the post office or
remotely over a telephone line (Postage-by-Phone®meter resetting
system). These “Credit Locking” meters cease to operate when the
value in the postage unused (descending) register falls below a preset
value, depending on the meter being used.
Although this guide primarily covers the use of the mailing machine,
it also refers to the postage meter. Since several different Pitney
Bowes postage meters work with the mailing machine, the postage
meter you have may be different from the one pictured in this guide.
However, the general purpose and functionality of postage meters are
similar.
For specific information on your postage meter, see the operating
guide provided with the meter or call your local Pitney Bowes office
or dealer.

SV60975 Rev A
2
Feature Function
Feeder For feeding envelopes.
Side Guide Adjusts for envelope width to guide envelope
along feed deck. Lays flat for large envelopes or
flats. Pushes in for narrow envelopes.
Rear Wall Guides envelopes through the unit. Envelopes
must be kept flush against the wall when feed-
ing.
Strip Tape Dispenser Automatically feeds strip tapes.
Strip Tape Holder Stores additional strip tapes.
Instruction Cards Pull up for quick reference.
Control Panel Controls operation of the mailing machine and
autofeeder. Press key for desired mode of
operation to begin processing mail.
Note: Machine remains in a sleep mode until
you press a key. The green power light will
remain on.
Introduction
Features
Feeder
Strip Tape
Dispenser
Rear Wall
Side Guide
Control
Panel
E589_001
Strip Tape Holder Instruction
Cards

SV60975 Rev A 3
Feature Function
Top Tension Knob & Allow finer adjustments to improve feeding of
thinner or folded material.
Sealer Brush Moistens envelope flaps with E-Z Seal® solu-
tion.
Ink Cartridge Dispenses ink. Replace when postage becomes
faint.
Fluid Bottle Holds fluid for sealing envelopes. Pops up when
empty so user can refill bottle.
Postage Meter Prints and accounts for postage used.
Operate/Remove Used to install, remove, and lock the postage
meter. Lever
Customer Lock Locks and unlocks the Operate/Remove lever.
Catcher Tray Catches and stacks envelopes ejected from the
machine.
Ejector Roller Adjusts to help eject mail from the machine.
Postage Meter
Operate/Remove
Lever
Customer
Lock
Ejector Roller
Adjustment Knobs
Ink Cartridge Fluid Bottle
(under cover)
Catcher Tray
E589_002
Front Tension
Knob
Top Tension
Knob
Sealer
Brush
Front Tension Knob
Adjustment Knobs

SV60975 Rev A
4
Introduction
Control Panel
Your mailing machine has the control panel shown below. The Power
green light will light up when the machine is on.
Print
Only PowerSeal Only
TapeClear
Check
Mailpiece Check
Meter
Print
+ Seal
Symbols
Operate/Remove Lever Symbols
The operate/remove lever symbols, located on
the right side of the machine, show whether
the lever for the meter is in the remove, lock,
or operate position.
Ink Cartridge Symbols
The ink cartridge lock and unlock symbols,
located on top of the machine by the ink
cartridge, guide you in removing and replacing
the cartridge.
- Lock
- Unlock
- Remove
- Lock
- Operate
(Green Light)

SV60975 Rev A 5
Before You Run Envelopes or Print Tapes
2 Before You Run Envelopes or Print Tapes
1. a. Connect the spider power cord as shown below.
b. Read the safety information on page v before
connecting the mailing machine. Make sure the wall outlet is near
the machine and is easily accessible. Connect the single power cord
from wall outlet to left rear of machine. The green Power light will
come on.
E585_006
Viewed From Rear Of Mailing Machine
2. Install and set the date on the meter.
• Turn the key upright to the unlocked
position.
• Move the operate/remove lever forward to
the remove position .
Female Plug:
Meter Power In
Female Plug: Mail
Machine Power In
Mail Plug:
Power Out
Female Plug:
Power In

SV60975 Rev A
6
•Move the operate/remove lever back to
the operate position .
•Set the date on the meter.
See pages 11-12 for information on locking
and removing the meter. For information on
using the meter, see the operating guide
provided with your meter.
Before You Run Envelopes or Print Tapes
•Holding the meter by the carrying handle,
lower into place on the locating pins.

SV60975 Rev A
3 To Print and Seal Envelopes
1. Check that the fluid bottle has sufficient E-Z
Seal®solution.
2. Adjust the catcher tray to catch the envelopes
as they exit.
3. Select the desired postage by pressing the
key.
If the triple bars do not appear on your meter
screen, you have entered more than $1.00 or
another dollar limit set by you or your
Customer Service Representative. If you do
want to print postage above this set limit,
press the key again.
4. For 1/8" and thicker mail, tamp contents to
place material at lead edge of envelope.
5. Shingle a small handful of envelopes as
shown in the illustration to the left. Be sure
that the first envelope is positioned one to
two inches in front of the rest of the stack.
Place the envelopes face up on the feed deck
7
To Print and Seal Envelopes
ENVELOPES 1"–2"
Crystal Rock
1050BuckinghamSt.
WatertownCT06795
Crystal Rock
1050BuckinghamSt.
WatertownCT06795
Crystal Rock
1050BuckinghamSt.
WatertownCT06795
Crystal Rock
1050BuckinghamSt.
WatertownCT06795
Crystal Rock
1050BuckinghamSt.
WatertownCT06795
Crystal Rock
1050BuckinghamSt.
WatertownCT06795

SV60975 Rev A
6. Adjust the side guide to fit the
envelope width. To find the
envelope width, place the
envelope on the deck and against
the rear wall. Adjust the
sideguide so that only 1/16" of
space is between the envelope
and the sideguide.
For larger mailers (9" x 12"), lay
plastic guide flat and raise
secondary metal side guide.
Adjust same way as above.
7. Select the mode by pressing one
of the keys as indicated in the
illustrations to the left.
Always feed already sealed
envelopes in Print Only mode.
Feeding sealed envelopes in
other modes may cause jams.
The envelope automatically feeds,
seals and prints.
If you selected to seal the envelope:
after the envelope ejects into the
catcher tray, apply pressure to the
envelope to finish sealing.
After the envelopes have been
processed, the mailing machine
automatically shuts off.
To feed more envelopes in the same
mode, press the desired mode.
If the Check Mailpiece or Check Meter lights are lit, correct the problem
and press Clear. Refeed the mailpiece. For details, see Troubleshooting,
section 6.
8
To print postage
and seal the envelope
To seal only
To print postage only
Print
Only PowerSeal Only
TapeClear
Check
Mailpiece Check
Meter
Print
+ Seal
Print
Only PowerSeal Only
TapeClear
Check
Mailpiece Check
Meter
Print
+ Seal
Print
Only PowerSeal Only
TapeClear
Check
Mailpiece Check
Meter
Print
+ Seal

SV60975 Rev A
4 To Print a Tape
Use strip tape on envelopes thicker than 3/8 inch (9 mm) and on pack-
ages.
If your mailing machine is connected to a scale with an electronic
interface, you may be able to select the postage and print a tape directly
from the scale, depending on the model of your scale. See the scale
operating guide for more details.
To make tapes:
1. Select the desired postage. Press the key.
If the triple bars do not appear on your meter screen, you
have entered more than $1.00 or another dollar limit set by
you or your Customer Service Representative. If you do want
to print postage above this set limit, press the key again.
2. If no tapes are in the strip tape dispenser, insert a tape or
tapes (up to 50). (See page 13 for more specific instructions.)
3. Select the mode by pressing Tape.
The printed tape is ejected from the right side of the machine.
If you want to use both ends of the tape, you can run the tape
twice. First, run one end and remove the tape from the backing
and apply to an envelope. Then, reverse the tape and feed
the opposite end into the dispenser.
If you have an ad on your tape, you cannot feed the tape in twice
since the extra space is already used by the ad.
If the Check Mailpiece or Check Meter lights are lit, correct the problem
and press Clear. For details, see Troubleshooting, section 6.
To Print a Tape
9
Print
Only PowerSeal Only
TapeClear
Check
Mailpiece Check
Meter
Print
+ Seal

SV60975 Rev A
Supplies and Adjustments
5 Adjustments and Supplies
Locking the Mailing Machine to Prevent Use
Locking prevents unauthorized use of the
machine. When you lock the machine to prevent
use, the meter cannot be removed and the
mailing machine does not operate. To lock the
mailing machine:
1. Turn the key upright to the unlocked posi-
tion.
2. Move the operate/remove lever to the center
position .
3. Turn the key clockwise to the horizontal
locked position. Remove the key.
Locking the Meter
You can lock the meter so that the mailing
machine runs and the meter cannot be removed
from the machine.
1. Turn the key upright to the unlocked position.
11

SV60975 Rev A
Supplies and Adjustments
2. Move the operate/remove lever to the rear
position .
3. Turn the key clockwise to the horizontal
locked position. Remove the key.
Removing the Postage Meter
To remove the meter:
1. Turn the key upright to the unlocked position.
2. Move the operate/remove lever to the front
position .
3. Remove the meter.
12

SV60975 Rev A
Supplies and Adjustments
Refilling the Tape Dispenser
To refill the tape dispenser:
1. Insert tapes into the slot paper side up. Do not
insert more than 50 tapes at one time.
2. Push the tapes until they cannot move farther
into the slot.
Store extra tapes in the tape holder at the rear of
the machine. See page 2 for the location of the
strip tape holder.
13

SV60975 Rev A
14
Supplies and Adjustments
Filling the Fluid Bottle
When the fluid bottle is empty, it will pop up from the well, displaying a
red stripe. You must refill the fluid bottle or envelopes will not seal.
To refill the fluid bottle:
1. Lift the fluid bottle up from the well.
2. Unscrew the cap.
3. Refill the fluid bottle with E-Z Seal®
solution.
E-Z Seal® solution is recommended to
minimize growth of algae and scale build-
up.
4. Screw the cap back on.
5. Return the fluid bottle to the well.