Pitney Bowes DM1100 Manual

Operator Guide
Canada English Version
DM1100™
DM Series
™
Digital Mailing System

SV62220 Rev. A ©2008 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual; how-
ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplica-
tion of our products.
Due to our continuing program of product improvement, equipment and material specifications as well
as performance features are subject to change without notice. Your postage meter may not have
some of the features described in this book.
AccuTrac, Ascent, DM1100, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW) Postage
By Phone and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes
Inc. ENERGY STAR® is a registered trademark of the United States Environmental Protection
Agency. All other trademarks are trademarks or registered trademarks of the respective owners.

Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error caus-
ing conditions. These messages are as follows:
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pur-
suant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against
interference when the equipment is operated in a commercial environment. This equipment gener-
ates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause interference to radio communications. Operation of this equip-
ment in a residential area is likely to cause interference, in which case the user will be required to cor-
rect the interference at his own expense.
Use only a shielded interface cable to operate this equipment with a scale or other peripheral device
WARNING! Alerts you to conditions or practices that could cause serious injury.
CAUTION: Alerts you to conditions or practices that could cause damage to the
equipment or to the material being run.
IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if
instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.
CAUTION: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance (Pitney Bowes) could void
the user’s authority to operate the equipment.

FCC Compliance of Modem
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the bottom of the IntelliLink® Control Centre is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to
the telephone company.
This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C
network interface.
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
The ringer equivalence number (REN) is used to determine the number of devices that may be con-
nected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing
in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company. The REN for this product is part of the product
identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without
a decimal point (for example 03 is a REN of 0.3).
If this IntelliLink® Control Centre causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required. But if advance
notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this IntelliLink® Control Centre please contact the help desk for repair or
warranty information. Refer to the Pitney Bowes Contact Information List in this guide for the number
of the help desk. If the equipment is causing harm to the telephone network, the telephone company
may request that you disconnect the equipment until the problem is resolved. This equipment is not
intended to be repaired by the customer (user).
Connection to party-line service is subject to state tariffs. Contact the state public utility commission,
public service commission, or corporation commission for information.
If the installation site has specially wired alarm equipment connected to the telephone line, ensure the
installation of this IntelliLink® Control Centre does not disable the alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a qualified
installer.

Table of Contents
SV62220 Rev. A
Pitney Bowes Contact Information List
Chapter 1 - Read this First
Chapter 2 - Meet the DM Series Digital Mailing System
Chapter 3 - Mail in a Minute
Chapter 4 - Running Mail
Chapter 5 - Mailing System Setup
Chapter 6 - Adding Postage
Chapter 7 - Standard Accounting
Chapter 8 - Reports
Chapter 9 - Maintaining and Updating
Chapter 10 - Troubleshooting
Chapter 11 - Supplies and Options
Chapter 12 - Specifications
Appendix A - Glossary
Index

Pitney Bowes Contact Information List
SV62220 Rev. A
PB Web Sites • For frequently asked questions, go to:
http://www.pitneybowes.ca
• To place requests for service or training, go to:
http://www.pitneybowes.ca and click on My Account.
• To order PB supplies and accessories, go to:
http://www.pitneybowes.ca and click on Online Store.
Our Help Desk For direct questions, call: 1.800.672.6937. Customer Service Represen-
tatives are available Monday through Friday, 8AM - 8:00PM EST.
Postage By
Phone® To contact, call 1.800.672.6937.
Pitney Bowes
Supplies To order Pitney Bowes approved supplies, call our PB Supply Line™ at
1.800.672.6937.

1 • Read This First
SV62220 Rev. A
What’s in this Guide.............................................................................1-2
Other Information.................................................................................1-2
What You Need to Know......................................................................1-3
Safety Requirements............................................................................1-3
Important Information About Powering Off Your DM Series™ Digital
Mailing System.....................................................................................1-6

1 • Read This First
1 - 2 SV62220 Rev. A
What’s in this
Guide Chapter 1 - Read this First contains important information about USPS
requirements and equipment and telephone safety precautions.
Chapter 2 - Meet the DM Series™ Digital Mailing System gives an over-
view of the mailing system and the location of each control and machine
feature. Please read this section carefully. It provides a foundation for the
instructions in later sections of this book.
Chapter 3 - Mail in a Minute explains the basics of running mail on your
system. By following these instructions, you will be able to run mail quickly.
Chapter 4 - Running Mail explains how to run mail in the different mail
modes as well as when to use the various options.
Chapter 5 - Mailing System Setup provides step-by-step instructions for
customizing your mailing system to suit your needs.
Chapter 6 - Adding Postage explains how to add postage funds to your
postage meter (Postal Security Device) using the Pitney Bowes Postage By
Phone®.
Chapter 7 - Standard Accounting explains how to use the Standard
Accounting feature to track postage.
Chapter 8 - Reports explains the different types of reports available and
how to print them.
Chapter 9 - Maintaining and Updating explains how to check the quality
of the digital indicia and how to take care of the moistener and tape feeder.
It also tells you how to add features and update postal rates and carriers.
Chapter 10 - Troubleshooting contains a list of problems you may encoun-
ter while using your mailing system.
Chapter 11 - Supplies and Options lists the supplies available for your
system and how to order them.
Chapter 12 - Specifications contains the specifications for the mailing sys-
tem and mailing materials.
Appendix A - Glossary defines mailing terms used throughout this opera-
tor guide.
Other
Information This section describes other sources of information available for the DM
Series™ Digital Mailing System.
•Quick Reference Cards - Much of the information contained in the
Operator guide, such as how to set postage, process mail, or clear stalls
is summarized in the Quick Reference Card Set. The cards are located
in a slot in the Stacker module of your system.
•Our Help Desk - For a list of the Pitney Bowes web sites, refer to the
Pitney Bowes Contact Information List located at the front of this guide.

DM1100™ Digital Mailing System Operating Guide
SV62220 Rev. A 1- 3
What You Need
to Know Since your postal security device is licensed/registered by the Postal Ser-
vice, you must follow a few basic requirements.
Canada Post
Requirements • Mail must have the correct date and postage amount on the digital indi-
cia.
• Mail must bear the Postal Code location of the post office where the
postal security device is registered.
• If you move to another Postal Code location, you must update the
Postal Code. You can do this by calling your local Pitney Bowes support
line.
• Each time you add postage through the IntelliLink Control Centre, the
Postage By Phone® computer automatically performs a postal inspec-
tion. If your mailing system has not detected a refill transaction at cer-
tain intervals, the messages “Inspection Due” and “Inspection Required”
display on the IntelliLink Control Centre.
• You must use Pitney Bowes tape which meets Postal specifications.
Safety
Requirements
Read all instructions before you attempt to operate the machine. Use
the equipment only for its intended purpose.
• Use only Pitney Bowes approved supplies, in particular aerosol dusters.
Improper storage and use of aerosol dusters or flammable aerosol dust-
ers, can cause an explosive-like condition that could result in a personal
injury and/or property damage. Never use aerosol dusters labeled flam-
mable and always read instructions and safety precautions on the
duster container label.
• Use the power cord supplied with the machine and plug it into a properly
grounded wall outlet located near the machine and easily accessible.
Failure to properly ground the machine can result in severe personal
injury and/or fire.
• The power cord wall plug is the primary means of disconnecting the
machine from the AC supply.
• Do not remove the power cord's ground pin and do not use a ground
adapter.
• Make sure the area in front of the power outlet is free of obstruction.
• DO NOT route the power cord over sharp edges or trap it between
pieces of furniture. Make sure there is no strain on it.
• To reduce the risk of fire or electrical shock, DO NOT attempt to remove
covers or disassemble the equipment. The housing encloses hazardous
parts. If any components are dropped or otherwise damaged, report
such damage to your Pitney Bowes customer service representative.
• Keep fingers, long hair, jewelry, neck ties, and loose clothing away from
moving parts at all times.
• When removing jammed material, avoid using too much force to prevent
personal injury and damaging equipment.
• To prevent overheating do not cover system vent openings.
• When lifting covers, wait for all parts to stop moving before placing
hands near feeder path or printer.
WARNING! Follow normal safety precautions for all office equip-
ment whenever using your mailing system.

1 • Read This First
1 - 4 SV62220 Rev. A
• Do not remove covers as they enclose hazardous parts that should only
be accessed by a Pitney Bowes Service Representative.
• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean-
ers. Call the Pitney Bowes Supply Line™ listed in the Pitney Bowes
Contact Information List at the front of this guide.
• Always follow the specific occupational safety and health standards pre-
scribed for your workplace.
If you use an AC adapter to power the meter when it is off the mailing
machine base:
• Use only the AC adapter designed specifically for the IntelliLink® Con-
trol Centre. Third-party AC adapters may damage the IntelliLink® Con-
trol Centre.
• To protect against electrical shock, plug the AC adapter into a properly
grounded power outlet.
• Do not route the AC adapter cable over sharp edges or trap between
furniture.
The IntelliLink® Control Centre and its built-in postage meter (Postal Secu-
rity Device) connect directly to analog telephone lines. For your protection
we urge you to follow basic safety precautions to reduce the risk of fire,
electric shock and injury to persons, as well as the following:
• Never connect telephone wiring during a lightning storm.
• Disconnect the meter telephone line during a lightning storm.
• Avoid using a telephone or equipment that connects to a telephone line
during an electrical storm; there may be a remote risk of electrical shock
from lightning.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swimming
pool.
• Never touch non-insulated telephone wires or terminals unless the tele-
phone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Do not use the telephone or equipment connected to the telephone line
in the vicinity of a gas leak
NOTE: Your mailing system requires annual cleaning by a Pitney Bowes
service representative. For continued safe operation, contact your local Pit-
ney Bowes office for a scheduled cleaning
CAUTION: In case of an ink spill, leaking ink or excessive ink
accumulation, immediately power down and disconnect the
power cord from the wall plug and call your local Pitney
Bowes office for a cleaning.

DM1100™ Digital Mailing System Operating Guide
SV62220 Rev. A 1- 5
• Do not connect your postage meter (Postal Security Device) to a digital
phone line. The device’s built-in modem is designed to work with an
analog phone line only. (Your fax machine is usually connected to an
analog phone line.) If you do not know if your line is digital, call your
phone provider for verification.
• Disconnect the telephone cord from the wall before removing the
IntelliLink® Control Centre.
U7PS Power
Stacker
• Use only Pitney Bowes approved supplies, in particular aerosol dusters.
Improper storage and use of aerosol dusters or flammable aerosol dust-
ers, can cause an explosive-like condition that could result in a personal
injury and/or property damage. Never use aerosol dusters labeled flam-
mable and always read instructions and safety precautions on the
duster container label.
• To obtain Pitney Bowes supplies, please contact our Pitney Bowes Sup-
ply Line™. Material Safety Data Sheets can be obtained on the web or
from our Pitney Bowes Supply Line™. Refer to the Pitney Bowes Con-
tact Information List at the front of this guide for phone numbers and
web site information.
• Use the power cord supplied with the machine and plug it into a properly
grounded wall outlet located near the machine and easily accessible.
Failure to properly ground the machine can result in severe personal
injury and/or fire.
• Avoid touching moving parts or materials while the machine is in use.
Keep hands, loose clothing, jewelry and long hair away from all moving
parts.
• Do not remove covers. Covers enclose hazardous parts that should only
be accessed by properly trained service personnel. Immediately report
to Pitney Bowes Service any damaged or non-functioning components
that renders the unit unsafe.
• Place the unit in an accessible location to allow for proper venting of the
equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting the
machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Avoid using wall outlets that are controlled by wall switches, or shared
with other equipment.
• Do not route the power cord over sharp edges or trapped between furni-
ture.
• Ensure there is no strain on the power cord where it becomes jammed
between the equipment, walls or furniture.
CAUTION: To reduce the risk of fire, use only the 26 AWG
telecommunication line cord supplied separately.
WARNING! Follow normal safety precautions for all office equip-
ment whenever using the Power Stacker.

1 • Read This First
1 - 6 SV62220 Rev. A
• Be certain the area in front of the wall receptacle into which the machine
is plugged is free from obstruction.
• To prevent overheating, do not cover the vent openings.
• Read all instructions before attempting to operate the equipment.
• Use this equipment only for its intended purpose.
If your stacker has an AC adapter to power the stacker:
• Use only the AC adapter designed specifically for the stacker and
shown in Chapter 11, Supplies and Options. Third-party AC adapters
may damage the stacker.
• To protect against electrical shock, plug the AC adapter power cord into
a properly grounded wall outlet.
Do not route the AC adapter cable over sharp edges or trap it between
furniture.
Your DM Series™ Digital Mailing System is designed to remain powered on
at all times. This is necessary so that the printer station can perform the
required maintenance it needs to maintain peak performance.
Your DM Series™ System has a power switch (for the location, refer to
Chapter 2, page 2-6) so that you can properly remove power to the system.
If you need to power off your system, you must use the power switch. When
you power off the system, the system immediately moves the printhead
back to the capping station to keep the printhead from drying out.
Powering off your system by any other means, such as a wall switch, a
power strip, or unplugging from a wall outlet, will result in higher than normal
ink consumption and could damage your mailing system.
NOTE: Always follow the specific occupational safety and health standards
for your workplace.
Important Information About Powering Off
Your DM Series™ Digital Mailing System
NO NONO
YES
OFF
ON

2 • Meet the DM1100™ Digital Mailing System
SV62220 Rev. A
Introducing the DM Series™ Mailing System.......................................2-2
Features and Benefits ..........................................................................2-2
Parts of the Mailing System..................................................................2-5

2 • Meet the DM1100™ Digital Mailing System
2 - 2 SV62220 Rev. A
Introducing the
DM Series™
Mailing System
The DM Series™ Digitial Mailing System is an easy-to-use digital mailing
system you can tailor to satisfy the unique requirements of your organiza-
tion. This system:
• Automatically feeds a stack of mixed mail envelopes.
• Weighs envelopes, flats and packages (up to 0.5Kg)
• Moistens and seals the envelopes with flaps open or closed.
• Imprints the correct postage amount.
• Stacks the finished mail.
Features and
Benefits The following section provides a summary of the main features and bene-
fits of the DM Series™ Digital Mailing System.
ENERGY STAR®
Compliance As an ENERGY STAR Partner, Pitney Bowes has determined
that the DM1100™ mailing systems meet ENERGY STAR
guidelines for energy efficiency. They automatically enter a low
power state called the "sleep mode" if not used for a preset
interval of time. This keeps energy consumption low, while
maintaining the high state of readiness you expect from Pitney Bowes mail-
ing equipment.
ENERGY STAR qualified office and imaging products use as much as 60%
less electricity than standard equipment. And using less energy keeps util-
ity costs down. Over the next five years, these products will save Ameri-
cans more than 5 billion dollars.
The ENERGY STAR program is another example of how Pitney Bowes is
good for the environment and smart for business.
Postage Security
Device Your mailing system is equipped with a Postal Security Device (PSD) that
incorporates the latest technology approved by the local postal authority to
secure funds. This technology eliminates the need to perform physical
inspections of your postal security device. The PSD contains the funds and
performs all calculations necessary to print digital indicias that comply with
current postal standards. The PSD is located in your mailing system's
IntelliLink® Control Centre.
Easy-to-Use
Intellink®
Control Centre
The IntelliLink® Control Centre is mounted on the top of your mailing sys-
tem and features a large easy-to-read graphic display, function keys and
alpha and numeric keypads. A series of messages and options appear in
the display to prompt you through all of the setup and mailing operations.
You use the function keys and keypads to respond to the system prompts
and select your options.

DM1100™ Digital Mailing System Operating Guide
SV62220 Rev. A 2 - 3
Variety of
Communications
Options
Your DM Series™ Digital Mailing System comes with communications ports
for data communications with Pitney Bowes support services and for inter-
facing to external devices such as a personal computer, an optional scale,
or other peripherals.
An internal modem with an external interface to analog telephone lines
allows data communications with Pitney Bowes support services as well as
external mail/parcel carriers.
Communications with Pitney Bowes provides the following benefits:
• Postage By Phone® refills
• Remote postage inspections
• IntelliLink® Package Services
• Ability to download some graphic images (such as special ad slogans)
• Ability to download rate change and software updates
Ability to Use
Other Pitney
Bowes
Equipment
You can use the following Pitney Bowes equipment with your mailing sys-
tem:
U7PS Power Stacker.
This provides a larger area for stacking imprinted envelopes. (Optional.)
Mail Machine Interface
The Mail Machine Interface (MMI) enables communication between
DI900™/DI950™ FastPac® Inserting Systems and the DM Series™ Mail-
ing System via a USB connection.
The DI900™/DI950™ sends start and stop signals to the mailing system,
and the mailing system can send error messages back to the inserter to
stop feeding.
• If the mailing system is overcome with mail, it can pause the inserter to
prevent it from producing any additional mail pieces, process the mail
pieces on the feeder, then signal the inserter to resume once it has
caught up.
• When the mailing system is in maintenance mode, it will pause the
inserter, then signal the inserter to resume once maintenance is com-
plete.
• If you want to operate the mailing system in standalone mode, press
the Stop key on the IntelliLink® Control Centre. The DI900™/DI950™
inserter will finish creating any mail pieces in process. Press Start (at
the mailing system) to finish processing any pieces of mail on the
feeder. Then, refer to your the operating guide for you mailing system
for instructions on processing mail.
Contact your Pitney Bowes Account Representative for more information.
May vary by model and
country.
NOTE: Once you have completed processing mail in standalone mode,
press the Stop key. To resume using the MMI Interface, start creating mail
pieces at the DI900™/DI950™ inserter.

2 • Meet the DM1100™ Digital Mailing System
2 - 4 SV62220 Rev. A
Accounting and
Reporting Standard Accounting
The standard accounting and reporting feature allows you to store postage
costs for 25 accounts, or you can purchase options for storing 100 or 300
accounts. You can run reports on single or multiple accounts and limit
access to the accounts by password protecting them. For more information
on the standard accounting package, refer to Chapter 7, Accounting and
Chapter 8, Reports, in this guide.
Budget Manager
You can also acquire the enhanced accounting package, Budget Manager.
Budget Manager allows you to create more accounts with higher levels of
detail. For more information on Budget Manager, refer to Budget Manager
Operator Guide, SV61140.
Business Manager
You can connect your DM Series™ system directly to a Business Manager
host PC and control all of your accounts, operators and postal transaction
data through the Business Manager Administration module. For more infor-
mation on Business Manager, refer to the help within the Business Man-
ager application.
Advertisements Ads are messages you can include in the digital indicia. A number of stan-
dard advertisements are included with your mailing system. You can order
customized ads by calling the Pitney Bowes Supply Line™ (refer to the Pit-
ney Bowes Contact Information List at the front of this guide for the phone
number). For information on ordering ads, refer to Chapter 11, Supplies
and Options in this guide.
When you order additional advertisements advertisementsyou receive an
art card which you insert into a slot on the side of the IntelliLink® Control
Centre. Once installed, you can select an advertisement when you run
mail.
Optional Permits You can print a permit on a piece of mail instead of a digital indicia. A permit
is a postal mark containing a permit number that provides you with special
processing or discount rates. You get the permit(s) from the Canada Post
Office and the permit artwork from Pitney Bowes. For information on order-
ing permits, refer to Chapter 11, Supplies and Options in this guide.
A purchasable option.
Not available in all sys-
tems and/or countries.