POD Point Solo Smart Charger Domestic User manual

Fast Charging
Solo Smart Charger - Domestic
User Guide
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG

1. Connect your Solo Smart Charger to Wi-Fi
The Pod Point App is available for both iOS and Android mobile devices.
For iOS devices, download
on the App Store.
For Android devices,
download on the
Google Play Store.
2. Download the Pod Point App
Your Solo Smart Charger should be connected to the Wi-Fi during installation by your Pod Point Expert. If this
is not possible or has not been completed, please see below for a quick guide on how to do it.
We’d recommend resetting your Solo Smart Charge prior to starting this process via the consumer unit (fuse
box). This will make the Pod Point Network easier to find and connect to. Please also ensure you have your
Wi-Fi password ready and complete these steps as near to your Solo as possible.
1
Find the “podpoint” Wi-Fi
network on a mobile
device and press
connect.
For Android
smartphones, you’ll need
to press “yes” on the
pop-up message.
2
Open your web browser,
type in the sequence of
numbers and full stops
below into the address
bar.
3
Pick your home Wi-Fi
network from the list and
type the password.
Press “Connect”.
4
The new settings will take
5-10 minutes to activate.
You can activate them
immediately if you switch
your charger o and on
again. The status light
should go blue with a short
pink flash every few
seconds.
If the status light remains
white, you may need to
restart the Solo Smart
Charger again and verify the
settings.
192.168.1.1
Solo Smart Charger
This user guide is written for drivers charging from home with a Wi-Fi enabled Solo Smart Charger (typically installed after 01/2018).
If you share your Pod Point charging with others, please use our Commercial & Shared Residential user guide, located on our technical
documents page.
The Pod Point App is compatible with Android devices running Android OS 5.0 API 21 (Lollipop, released 2014)
and above. For Apple devices, compatible with iPhones running iOS 9 (released 2015) and above.
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG

Your Solo Smart Charger should be connected to the Pod Point App
during installation by your Pod Point Expert. If this is not possible or
has not been completed, please follow the below steps*:
●Open the Pod Point App > Click Account on the bottom
right hand side of the screen
●Login to your Pod Point Account
●Scroll down and click on “Add your home charger”
●Enter your Solo’s PSL number located on the sticker at the
bottom of the charger. *
Solo Smart Charger
4. Connect your Solo Smart Charger with the
Pod Point App
3. Log in or create a Pod Point account
●You’ll need a Pod Point account to link your Solo Smart
Charger in order to use additional features like Charge
Scheduling and see your charging activity in-app.
●You won’t need an account to simply charge your EV.
●If you’re creating an account it’s really important you use
the same email address you used when your Solo Smart
Charger was purchased on our website pod-point.com.
Note: Connecting your Solo Smart Charger to the Pod Point App relies on the
email address used to purchase the Solo Smart Charger and your Pod Point
account to match.
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG
*Note: If your Solo Smart Charger wasn’t purchased via pod-point.com we’ll need to
set up your account on our internal systems to ensure you can connect the Solo to
the Pod Point App. To do this, please contact our support team. You’ll receive an
email confirmation once it’s linked
Note: A default schedule (Mon-Fri 12am-7am) will be applied when you first connect your charger to WiFi and link it to the
app.

Solo Smart Charger
5. Solo Charger: Status light guide
Solid
green
Flashing
green
Solid
blue
Flashing
blue/pink
Your Solo is
charging your
vehicle.
Your EV’s battery is full
Or
Your EV is waiting to start a
scheduled charge
(set by your vehicle)
Your Solo is in
standby mode.
Your Solo is
communicating
with Pod Point.
Solid
yellow
Flashing
yellow
Solid/
flashing red
Your scheduled
charge is set and
your Solo is waiting
to start its charge.
(set by the Pod Point App)
The key-lock is active
and your Solo is
locked.
There is a fault
with your
Solo charger.
Your Solo’s status light is located here
Solid
white
Your Solo has
lost its Wi-Fi
connection.
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG

6. Starting a charging session
To start a charge, simply plug in your charging cable to your
vehicle and the Solo Smart Charger’s status light will turn a solid
green. This indicates you have successfully started charging your
EV.
8. Using vehicle-set scheduled charging
If your EV supports scheduled charging, set your required charge
session using your vehicle and plug in as soon as you park.
The Solo will flash green to signal that it’s waiting for a
vehicle-set scheduled charging session.
Note: Any vehicle-set scheduled charging will interrupt using remote charge
scheduling within the Pod Point App. To use Charge Scheduling feature in-app
please disable any vehicle set scheduled charging schedules.
7. Stopping a charging session
Stopping a charging session is easy; simply unplug and
disconnect the charging cable from your vehicle and your Solo
Smart Charger will turn itself to standby, as shown by the status
light turning solid blue. The Solo may also communicate with Pod
Point during this time, shown by pink flashes at the same time.
9. Error states and contacting support
If your Solo Smart Charger has an error it is typically indicated
by it’s status lighting colour (solid or flashing red)
If you do experience any issues, please try resetting the Solo
by switching it o and on at the consumer unit (fuse box).
If issues persist, please contact customer support on 020 7247 4114.
Solo Smart Charger
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG

Solo Smart Charger
Charge Scheduling
Charge Scheduling is a feature in the Pod Point App that allows you to remotely adjust the default
schedule from your smartphone.
Before you get started:
●Make sure you have downloaded the Pod Point App, created a Pod Point account and are
logged in.
●Your Solo Smart Charger needs to be connected to your Wi-Fi (see Step 1) and paired with
your Pod Point Account in the Pod Point App with your PSL number (go to Step 4 to see
how).
●If your EV can set a charge schedule itself (vehicle-set-charging) please ensure this feature
is disabled as the two schedules will conflict.
●Your Solo 3 will charge immediately when you plug it in, unless there is an active
schedule set in advance.
Getting started
●Log in to the Pod Point App
and tap on the “At home” icon
at the bottom of the screen.
●Tap on “Manage schedule”
icon to set your charging
schedule.
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG
Note: A default schedule (Mon-Fri 12am-7am) will be applied when you first connect your charger
to WiFi and link it to the app.

Setting a schedule
Your Solo 3 will start charging immediately when you plug it in, unless there is a charge scheduled that specific day.
Note: A default schedule (Mon-Fri 12am-7am) will be applied when you first connect your charger to WiFi and link it to the app.
Your charger will check for scheduled charging sessions at the start of each day (starting at 12:00am). Without a session set for
that day (from 12:01am), and if your vehicle’s battery is not full, it will default to charging regardless of your tari or pricing.
To avoid this from happening, please do ensure you have a scheduled session (active or inactive) set for each day of the
week.
When plugged in, to avoid charging outside of o-peak hours, you’ll need to schedule a charge for a minimum of 15 minutes
each day and mark these as active. This is the minimum time you can schedule a charging session.
A) To set a schedule, tap the day you'd like to schedule a charge for (so it turns dark green).
B) Set the time you'd like charging to start and end. If you set the end time past midnight, you’ll see that the charge will
end the following day.
Note: It can take up to 10 minutes for charging to start and end from the time set.
C) Tap on the "Schedule active" toggle so that it’s green (toggled right) - your schedule is now active for that day. If the
toggle is left grey (toggled left), your Solo will start charging as normal as soon as it’s plugged in.
Note: Each day will have its own active toggle. Please ensure this is toggled right (green) for all the days you wish to program a
charge.
D) Schedule any other charging sessions you'd like to program by tapping on each individual day.
E) Tap the "Save" button to save all the changes you have made to your charge schedule.
Note: Your charging schedule will repeat on a 7-day rotation as default. To stop the repetition of charging schedules, please set
each day as inactive by toggling “Schedule active” to the left (grey).
Scheduling overnight or across days
Scheduling overnight or across days can mean your charge will finish the following day. This will be shown by a
small tab next to the end time - as in the example above “Sat” - which denotes the charge finishing Saturday
morning. You may experience a short pause in charging across two days, this is perfectly normal.
Overlapping charging sessions: You’ll be unable to schedule charging sessions in the Pod Point App that overlap
with each other. Charging sessions can be scheduled within 15 minutes of each other.
Solo Smart Charger
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG

Solo Smart Charger
Stopping a scheduled charging session
A) To stop an already scheduled charging session on any day, simply toggle “Schedule active” to
the left (so it shows grey).
B) Tap the “Save” button at the bottom of the screen to save your changes and confirm
cancellation.
10. Scheduled charging is set (in-app)
Once your charge session has been scheduled in the Pod Point
App, after 5 minutes you’ll see a solid yellow light on your Solo. This
shows your schedule has been set and the Solo is waiting to
charge.
If your Wi-Fi signal drops whilst waiting to charge, your Solo will
automatically default to charging your EV.
If your Wi-Fi signal drops within a scheduled charge, your Solo will
continue to charge until your EV’s battery is full.
Solo Smart Charger - Domestic PP-D-200055-4
User Guide S-UK-C-UG

Call us for support on 020 7247 4114
Email us at [email protected]
Tweet us at @Pod_Point
Website: pod-point.com