Polycom G7500 Service manual

ADMINISTRATOR GUIDE 2.0 | May 2019 | 3725-85854-001A
Polycom® G7500

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Contents
Before You Begin................................................................................................6
Getting Help........................................................................................................................ 6
The Polycom Community......................................................................................... 6
Related Documentation............................................................................................6
Documentation Feedback........................................................................................ 6
Getting Started................................................................................................... 7
Polycom G7500 Overview...................................................................................................7
Powering the System On and Off........................................................................................8
Navigating the System........................................................................................................ 8
Access the System Web Interface............................................................................8
Place a Call from the System Web Interface............................................................8
End a Content Session from the System Web Interface.......................................... 9
Setting Up the System..................................................................................... 10
System Back Panel Ports..................................................................................................10
LED Status Indicators for the G7500 System....................................................................11
Complete System Setup................................................................................................... 12
Managing Peripheral Devices........................................................................................... 12
Pairing IP Peripheral Devices to the System..........................................................12
IP Microphones...................................................................................................... 14
Polycom Microphone IP Adapter............................................................................16
Polycom Bluetooth Remote Control....................................................................... 18
Configuring General Settings......................................................................... 21
Name the System and Room............................................................................................ 21
Provide Contact Information..............................................................................................21
Set the Date and Time...................................................................................................... 22
Set the System Location................................................................................................... 22
Set the Local Interface Language..................................................................................... 23
Configure Sleep Settings.................................................................................................. 23
Send Usage Data to Polycom........................................................................................... 23
Using a Provisioning Service..........................................................................25
Register the System with a Provisioning Service..............................................................25
Download a Template Configuration File.......................................................................... 26
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Configuring Network Settings.........................................................................27
Configuring Wired LAN Settings....................................................................................... 27
Obtain IPv4 Address Settings Automatically.......................................................... 27
Configure IPv4 Address Settings Manually............................................................ 27
Configure DNS Settings Manually..........................................................................28
Configure Wired LAN Options................................................................................ 28
Configure Wi-Fi Settings................................................................................................... 31
Configure Network Quality Settings.................................................................................. 32
Configure H.323 Settings.................................................................................................. 34
Configure SIP Settings......................................................................................................36
Enable Point-to-Point Call Escalation to a RealPresence DMA Conference Call............. 39
Wireless Devices...............................................................................................................40
Securing the System........................................................................................41
Managing System Access.................................................................................................41
Local Accounts....................................................................................................... 41
Enable External Authentication.............................................................................. 44
Configure System Access Settings........................................................................ 45
Enable Command-Line API Access Over SSH...................................................... 46
Enable Command-Line API Access Over Telnet....................................................46
Disable Command-Line API Access...................................................................... 46
Configure the System Web Interface Port Lock..................................................... 47
Configure the SSH Port Lock................................................................................. 47
Locking the Telnet Port...........................................................................................48
Configure Serial Port Settings................................................................................ 48
Disable USB 3.0 Ports............................................................................................49
PKI Certificates................................................................................................................. 49
Create a Certificate Signing Request..................................................................... 50
Configure Certificate Validation Settings................................................................ 51
Install a Certificate..................................................................................................52
View a Certificate....................................................................................................52
Delete a Certificate.................................................................................................52
Certificate Revocation............................................................................................ 53
Disable the Security Code.................................................................................................54
Limit or Disable the Ability to Save Content...................................................................... 55
Encryption......................................................................................................................... 55
Configure Call Encryption.......................................................................................55
Configure Minimum TLS.........................................................................................56
H.460 Firewall/NAT Traversal........................................................................................... 56
Configure the System for H.460 Firewall/NAT Traversal........................................56
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Web Proxies......................................................................................................................58
View Connections to the System...................................................................................... 60
Port Usage........................................................................................................................ 61
Configuring Call Settings................................................................................ 65
Configure Call Settings..................................................................................................... 65
Configure Dialing Options................................................................................................. 66
Set Call Answering Mode..................................................................................................67
Set Preferred Call Speeds................................................................................................ 67
Configure the Recent Calls List.........................................................................................68
Clear Recent Calls............................................................................................................ 68
Configuring Audio Settings.............................................................................69
Configure General Audio Settings.....................................................................................69
Audio Input........................................................................................................................ 70
Configure IP Microphones......................................................................................71
Configuring the Microphone Adapter......................................................................71
Polycom Acoustic Fence........................................................................................ 71
Configure 3.5 mm and HDMI Audio Input.............................................................. 73
Audio Output..................................................................................................................... 74
Configure Audio Output Settings............................................................................74
Using 3.5 mm Audio Output................................................................................... 75
Audio I/O Specifications.................................................................................................... 75
Configuring Video and Camera Settings........................................................76
HDMI Connections............................................................................................................ 76
Configure Monitor Settings................................................................................................77
Configure a Touch Monitor................................................................................................ 78
Configure Camera Settings...............................................................................................79
Configure Video Input Settings......................................................................................... 80
Video Codec Capabilities.................................................................................................. 84
H.265 High Efficiency Video Coding.......................................................................84
H.264 Advanced Video Coding.............................................................................. 85
Setting Up a Directory......................................................................................87
Register with the Polycom Global Directory Server.......................................................... 87
Register with an LDAP Directory Server........................................................................... 87
Managing Contacts and Favorites.................................................................................... 89
Registering with a Calendaring Service.........................................................90
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Configure a Calendaring Service...................................................................................... 90
Sharing Content............................................................................................... 93
Customizing the Local Interface..................................................................... 94
Change the Home Screen Background Image................................................................. 94
Restore the Default Background Image............................................................................ 94
Customize the Address Bar.............................................................................................. 94
Display Meetings or Favorites on the Home Screen.........................................................95
Configure Dual Monitor Display Settings.......................................................................... 95
System Maintenance........................................................................................97
Activating System Features.............................................................................................. 97
Unlock System Settings.................................................................................................... 98
Updating Software.............................................................................................................98
Updating Software in the System Web Interface....................................................99
Update Software with a USB Flash Drive.............................................................101
Update Polycom HDCI Cameras..........................................................................101
Downgrading Software....................................................................................................102
Restart the System..........................................................................................................102
Reset System Settings....................................................................................................103
Factory Restore the System............................................................................................103
Factory Restore a Table Microphone.............................................................................. 104
Factory Restore a Ceiling Microphone............................................................................104
Factory Restore a Microphone Adapter.......................................................................... 106
SNMP Reporting............................................................................................................. 106
Configure SNMP.................................................................................................. 107
Download MIBs.................................................................................................... 109
Troubleshooting............................................................................................. 110
Checking System Status................................................................................................. 110
Paired IP Peripheral Device is Disconnected.................................................................. 111
View Call Statistics.......................................................................................................... 112
LED Status Indicators for the System LAN Ports............................................................ 112
Check Provisioning Results.............................................................................................113
Logs.................................................................................................................................113
Consolidated System and Peripheral Device Logs.............................................. 113
Configure Log Preferences...................................................................................114
Configure Log Level..............................................................................................115
Download Logs.....................................................................................................115
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Transfer Logs to a USB Flash Drive..................................................................... 116
Configure Remote Logging...................................................................................116
Sample Log File....................................................................................................117
Audio Tests......................................................................................................................118
Fix Polycom Acoustic Fence Issues................................................................................119
Issues When the System is Sleeping or Waking............................................................. 119
Test the Call Experience................................................................................................. 120
Test Connection with Another System............................................................................ 120
Run a Trace Route..........................................................................................................120
LDAP Directory Server Ignores the Minimum TLS Version Setting................................ 120
Checking the Web Proxy Configuration.......................................................................... 121
Contents
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Before You Begin
Topics:
▪Getting Help
This guide helps you understand how to configure and manage your Polycom G7500 system.
This guide covers the following products:
▪ Polycom G7500 system (Model: P011)
▪ Polycom Microphone IP Adapter (Model: P012)
▪ Polycom IP Table Microphone (Model: P013)
▪ Polycom IP Ceiling Microphone (Model: P014)
Getting Help
For information about installing, configuring, using, and administering Polycom products, see Documents
& Software at Polycom Support.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information.
Participate in discussion forums to share ideas and solve problems with your colleagues. To register with
the Polycom Community, simply create a Polycom online account. When logged in, you can access
Polycom support personnel and participate in developer and support forums to find the latest information
on hardware, software, and partner solutions topics.
Related Documentation
In addition to this guide, the following documentation further describes Polycom endpoints and
peripherals used in video conferencing. The Release Notes might include known issues or limitations
related to interoperability with Polycom endpoints.
For more information, see the Polycom Documentation Library or Polycom Support.
▪Polycom G7500 User Guide
▪Polycom G7500 Release Notes
▪Polycom G7500 Configuration Parameter Reference Guide
▪Polycom G7500 Command-Line API Reference Guide
Documentation Feedback
We welcome your feedback to improve the quality of Polycom documentation.
You can email Documentation Feedback for any queries or suggestions related to this documentation.
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Getting Started
Topics:
▪Polycom G7500 Overview
▪Powering the System On and Off
▪Navigating the System
The Polycom G7500 system provides video-conferencing capabilities and collaboration tools for any size
meeting space or room.
Polycom G7500 Overview
The Polycom G7500 system is an all-in-one video conferencing and content-sharing solution.
The G7500 system provides the following features and capabilities:
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Creating a favorites list
▪ Sharing content
▪ Collaborating by electronic whiteboarding
Related Links
Video Codec Capabilities on page 84
Administrator Features and Capabilities
The G7500 system provides the following features and capabilities:
▪ Scalability for various room sizes
▪ Remote access for managing standalone systems
▪ Provisioning with Polycom RealPresence Resource Manager to support single system, small
business, and large multisite enterprise deployments
▪ SNMP reporting and remote logging
▪ Industry-standard security techniques, including 802.1X authentication
▪ Polycom platform on-premises infrastructure and management solutions
▪ Standards-based video conferencing
▪ Customizable home screen and monitor layouts
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Powering the System On and Off
The G7500 system turns on when you plug it into a power source. The system doesn’t have a power
button, so you must unplug the power cable to turn it off.
Don’t power off the system during maintenance activities (for example, while a software update is in
progress).
Related Links
Restart the System on page 102
Navigating the System
You can navigate the G7500 system using the system web interface.
Access the System Web Interface
Access the G7500 system web interface to perform administrative tasks.
The system web interface enables you to do the following actions:
▪ Finish setting up your system.
▪ Remotely configure and manage your system. Unlike the local interface, you can configure every
setting through the system web interface.
▪ Control certain user functions of the system (such as placing calls and ending content sessions).
▪ Manage contacts.
Procedure
1. Enter the system IP address in a browser.
When setting up your system, the onscreen instructions display the IP address to use.
2. Enter the user name (the default is admin).
3. Enter the password (the default is the last six characters of your system’s serial number).
Related Links
Complete System Setup on page 12
Place a Call from the System Web Interface
The G7500 system web interface gives you many of the same calling features and controls that are in the
local interface.
You can also place video and audio-only calls directly from the Dashboard.
Procedure
1. In the system web interface, go to Place a Call.
2. Do one of the following:
▪ Select Dial to manually dial a number or name.
▪ Select Contacts to search local and directory contacts to call.
▪ Select Favorites to search contacts marked as Favorites.
▪ Select Recent to select a number or name you’ve called in the past.
Getting Started
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