Polycom VSX Series Service manual

VideoVoiceDataWeb
Connect. Any Way You Want.
Administrator’s Guide
for the VSX Series
March, 2005 Edition
3725-20235-007/A
VSX Version 7.5

Trademark Information
Polycom®, the Polycom logo design, SoundStation®, ViewStation®, and Vortex® are registered trademarks
of Polycom, Inc. Conference on Demand™, Global Management System™, ImageShare™, MGC™,
PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, Siren™, StereoSurround™, Visual
Concert™, VSX™, and VTX™ are trademarks of Polycom, Inc. in the United States and various other
countries. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2005 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.
a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

© Polycom, Inc. iii
About this Guide
The Administrator’s Guide for the VSX Series covers the VSX 6000, VSX 7000, and
VSX 8000, collectively referred to as VSX room systems. The VSX 3000 executive
desktop model is also covered. This guide is for administrators of VSX systems
who need to:
❑Configure the system for network environments
❑Customize the behavior and appearance of the system
❑Obtain information about calls
❑Gather network usage and performance data
❑Troubleshoot any issues
Other documents available for VSX systems include:
❑Setting Up the System, which describes how to set up the hardware
❑Getting Started Guide for the VSX Series, which describes how to perform video
conferencing tasks
❑Setup Sheets for your optional hardware
❑Release Notes
For support or service, please contact your Polycom® distributor or go to Polycom
Support at www.polycom.com/support.
Polycom recommends that you record the serial number and option key of your
VSX system here for future reference. The serial number for the system is printed
on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________

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© Polycom, Inc. v
Contents
Chapter 1 - Introducing the VSX Series
Key Features ..........................................................................................................................................1 - 2
Breakthrough Video Quality ........................................................................................................1 - 2
Industry-Leading Audio Quality ................................................................................................1 - 2
Rich Conference Experience .........................................................................................................1 - 3
Enhanced User Experience ...........................................................................................................1 - 3
Easy Installation .............................................................................................................................1 - 4
Security ............................................................................................................................................1 - 4
Remote Management ....................................................................................................................1 - 4
Options Available for VSX Systems ...................................................................................................1 - 5
Network ..........................................................................................................................................1 - 5
Content ............................................................................................................................................1 - 5
Video and Audio ...........................................................................................................................1 - 6
VSX Models ...........................................................................................................................................1 - 7
VSX 3000 .........................................................................................................................................1 - 7
VSX 6000 .........................................................................................................................................1 - 8
VSX 7000 .........................................................................................................................................1 - 9
VSX 8000 .......................................................................................................................................1 - 11
Other Equipment You Can Use with the VSX System ..................................................................1 - 13
VSX 3000 .......................................................................................................................................1 - 13
VSX Room Systems .....................................................................................................................1 - 13
Chapter 2 - Setting Up Your System Hardware
System Back Panel Views ....................................................................................................................2 - 2
VSX 3000 Back Panel .....................................................................................................................2 - 2
VSX 6000 Back Panel .....................................................................................................................2 - 3
VSX 7000 Back Panel .....................................................................................................................2 - 4
VSX 8000 Back Panel .....................................................................................................................2 - 5
Positioning the System .........................................................................................................................2 - 6
Connecting to the Network .................................................................................................................2 - 8
Connecting the System to the LAN ............................................................................................2 - 8
Connecting the VSX 3000 to a Quad BRI Network Interface ..................................................2 - 9
Installing and Connecting a Network Interface ......................................................................2 - 10
Connecting Third-Party Network Equipment ........................................................................2 - 12
Connecting Video Equipment ...........................................................................................................2 - 13
Connecting a Camera ..................................................................................................................2 - 13
Connecting a Monitor .................................................................................................................2 - 16
Connecting a VCR/DVD Player ...............................................................................................2 - 18
Connecting a Projector ................................................................................................................2 - 20
Connecting Audio Equipment ..........................................................................................................2 - 21
Connecting System Microphones ..............................................................................................2 - 21
Positioning Microphones ....................................................................................................2 - 22
Positioning Microphones to Send Stereo ..........................................................................2 - 23
Connecting Speakers and Headphones ....................................................................................2 - 25
Connecting Speakers or Headphones to the VSX 3000 System .....................................2 - 25

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Connecting and Positioning Speakers for use with VSX Room Systems .................... 2 - 26
Connecting and Positioning Speakers to Receive Stereo ............................................... 2 - 27
Setting the Volume for External Speakers ........................................................................ 2 - 29
Connecting a Mixer and Powered Microphones .................................................................... 2 - 29
Connecting a VTX 1000 Conference Phone ............................................................................. 2 - 30
Connecting and Positioning a VTX 1000 to Send Stereo ................................................ 2 - 31
Connecting Data Collaboration Equipment ................................................................................... 2 - 33
Connecting a Visual Concert VSX ............................................................................................ 2 - 33
Connecting an ImageShare II .................................................................................................... 2 - 34
Connecting the VSX 3000 to a Computer ........................................................................................ 2 - 35
Connecting Control Devices ............................................................................................................. 2 - 36
Connecting RS-232 Devices ....................................................................................................... 2 - 36
Connecting an IR Sensor ............................................................................................................ 2 - 37
Powering On the System ................................................................................................................... 2 - 37
Chapter 3 - Configuring Network Use
Getting the Network Ready ................................................................................................................ 3 - 2
Network Connectivity Checklist ........................................................................................................ 3 - 2
Configuring with the Setup Wizard .................................................................................................. 3 - 3
Configuring LAN Properties .............................................................................................................. 3 - 4
Configuring IP Network Support ...................................................................................................... 3 - 6
Specifying H.323 Settings ............................................................................................................. 3 - 6
Configuring the System to Use a Gatekeeper .................................................................... 3 - 7
Using PathNavigator’s Conference on Demand Feature ................................................. 3 - 8
Configuring the System to Use a Gateway ........................................................................ 3 - 8
Specifying SIP Settings ............................................................................................................... 3 - 10
Specifying Quality of Service ..................................................................................................... 3 - 11
Configuring the System for Use with a Firewall or NAT ...................................................... 3 - 12
Configuring ISDN Support ............................................................................................................... 3 - 13
Configuring the Quad BRI Network Interface ........................................................................ 3 - 14
Configuring the PRI Network Interface ................................................................................... 3 - 16
Configuring the Serial V.35/RS-449/RS-530 Network Interface ......................................... 3 - 19
Configuring Telephony .............................................................................................................. 3 - 21
Configuring Call Preferences ............................................................................................................ 3 - 23
Configuring the Global Directory .................................................................................................... 3 - 25
Configuring the Directory Server Settings .............................................................................. 3 - 25
Setting the Dialing Rules ............................................................................................................ 3 - 25
Placing a Test Call .............................................................................................................................. 3 - 26
Checking System Status ..................................................................................................................... 3 - 27
Keeping your Software Current ....................................................................................................... 3 - 27
Chapter 4 - Customizing the VSX System
Designing Video Behaviors ................................................................................................................. 4 - 2
Configuring Camera Settings and Video Quality Options ..................................................... 4 - 2
Setting Camera Presets .......................................................................................................... 4 - 4
Configuring Monitors ................................................................................................................... 4 - 6
Using Dual Monitor Emulation ........................................................................................... 4 - 8
Adjusting the Monitor’s Color Balance .............................................................................. 4 - 9
Configuring Content Display ...................................................................................................... 4 - 9

Contents
© Polycom, Inc. vii
Configuring Content Display with People+Content IP ..................................................4 - 10
Configuring Content Display with a Visual Concert VSX or ImageShare II ...............4 - 11
Configuring VCR/DVD Player Settings ..................................................................................4 - 12
Designing Audio Behaviors ..............................................................................................................4 - 15
Configuring General Audio Settings ........................................................................................4 - 15
Configuring StereoSurround Settings ......................................................................................4 - 18
Configuring a Polycom Vortex Mixer with VSX Room Systems ..........................................4 - 20
Configuring Microphones Connected to Balanced Audio Inputs on a VSX 8000 .............4 - 21
Configuring RS-232 Equipment ........................................................................................................4 - 22
Configuring for Use with a Touch Panel Control ...................................................................4 - 22
Configuring for Use with a Modem .........................................................................................4 - 23
Designing the User Experience .........................................................................................................4 - 24
Managing User Access to Settings and Features ....................................................................4 - 24
Setting the Admin Password ..............................................................................................4 - 25
Screens that Require the Admin Password for Access ...................................................4 - 26
Letting Users Customize the Workspace ..........................................................................4 - 26
Limiting What Users Can Do With the System ...............................................................4 - 27
Using the System for Specialized Applications ...............................................................4 - 28
Setting Passwords and Security Options .................................................................................4 - 28
Enabling AES Encryption ...........................................................................................................4 - 29
Configuring Call Settings ...........................................................................................................4 - 30
Setting the Call Answering Mode .............................................................................................4 - 31
Configuring Multipoint Calling ................................................................................................4 - 32
Entering a Multipoint Software Registration Key ...........................................................4 - 32
Configuring Multipoint Settings ........................................................................................4 - 33
Configuring with PathNavigator’s Conference on Demand Feature ...........................4 - 34
Things to Note when Using PathNavigator’s Conference on Demand .......................4 - 34
Including More Than Three Other Sites in a Cascaded Call ..........................................4 - 35
Configuring Directory Settings .................................................................................................4 - 36
Setting Date, Time, and Location ..............................................................................................4 - 36
Customizing the Workspace Appearance ...............................................................................4 - 38
Designing the Home Screen ................................................................................................4 - 39
Adding Sites to the Home Screen ......................................................................................4 - 41
Adding Marquee Text ..........................................................................................................4 - 42
Adding Screen Saver Text ...................................................................................................4 - 42
Adding a Screen Saver Logo ...............................................................................................4 - 43
Adding a Screen Saver News Feed ....................................................................................4 - 43
Changing System Appearance ...........................................................................................4 - 44
Customizing Camera Names and Icons ............................................................................4 - 44
Using Customized Camera Names and Icons .................................................................4 - 45
Setting Ring Tones and Alert Tones ..................................................................................4 - 45
Configuring Remote Control Behavior ....................................................................................4 - 46
Configuring Streaming Calls ............................................................................................................4 - 47
Configuring Closed Captioning .......................................................................................................4 - 49
Audio Options for Closed Captioners ......................................................................................4 - 49
Providing Closed Captions for Conferences ...........................................................................4 - 49
Via a Dial-Up Connection to the Systems’ Serial RS-232 Port .......................................4 - 50
Via the System’s Serial RS-232 Port ...................................................................................4 - 51
Via VSX Web .........................................................................................................................4 - 51
Via a Telnet Session ..............................................................................................................4 - 52
Helping Users Get Started .................................................................................................................4 - 53

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Chapter 5 - Managing the System Remotely
Using VSX Web ..................................................................................................................................... 5 - 2
Accessing VSX Web ...................................................................................................................... 5 - 2
Room and Call Monitoring with VSX Web ............................................................................... 5 - 3
Managing System Profiles with VSX Web ................................................................................. 5 - 4
Managing Directories with VSX Web ........................................................................................ 5 - 5
Configuring Global Services ............................................................................................................... 5 - 6
Viewing the Management Servers List ...................................................................................... 5 - 6
Requiring an Account Number for Calls ................................................................................... 5 - 6
Adding My Information ............................................................................................................... 5 - 7
Requesting Technical Support from the GMS Administrator ................................................ 5 - 8
Setting Up SNMP ................................................................................................................................. 5 - 9
Downloading MIBs ....................................................................................................................... 5 - 9
Configuring for SNMP Management ....................................................................................... 5 - 10
Chapter 6 - System Usage and Statistics
Call Summary ....................................................................................................................................... 6 - 2
Call Statistics ......................................................................................................................................... 6 - 3
Call Status .............................................................................................................................................. 6 - 4
Recent Calls ........................................................................................................................................... 6 - 5
Call Detail Report ................................................................................................................................. 6 - 6
Information in the CDR ................................................................................................................ 6 - 6
Call Detail Report (CDR) Archives ............................................................................................. 6 - 9
Chapter 7 - Diagnostics and General Troubleshooting
Sending a Message ............................................................................................................................... 7 - 2
System Screens Quick Reference ........................................................................................................ 7 - 3
Diagnostic Screens ................................................................................................................................ 7 - 4
General Troubleshooting ..................................................................................................................... 7 - 9
Power and Start-up ..................................................................................................................... 7 - 10
Controls ........................................................................................................................................ 7 - 11
Access to Screens and Systems ..................................................................................................7-12
Calling ........................................................................................................................................... 7 - 13
Displays ........................................................................................................................................ 7 - 16
Cameras ........................................................................................................................................ 7 - 20
Audio ............................................................................................................................................ 7 - 22
Error Indications .......................................................................................................................... 7 - 26
System Lights ............................................................................................................................... 7 - 27
Network Interface Lights ........................................................................................................... 7 - 28
How to Contact Technical Support .................................................................................................. 7 - 29
By Telephone ............................................................................................................................... 7 - 29
By Internet .................................................................................................................................... 7 - 29
Appendix
Graphics Displays.................................................................................................................. Appendix - 1
Multipoint Dialing Speed Information .............................................................................. Appendix - 2

Contents
© Polycom, Inc. ix
Actions that Cause the System to Restart ..........................................................................Appendix - 3
Port Usage .............................................................................................................................. Appendix - 4
Q.850 Cause Codes ............................................................................................................... Appendix - 6
PathNavigator Error Codes ............................................................................................... Appendix - 10
Safety and Legal Notices
Index

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© Polycom, Inc. 1 - 1
1
Introducing the VSX Series
Your Polycom video conferencing system is a state-of-the-art visual collaboration
tool. With crisp, clean video and crystal-clear sound, VSX systems provide natural
video conferencing interaction through the most advanced video communications
technology.
When you use a VSX system for meetings, you can exchange ideas and share
documents with people anywhere in the world, as if they were all in the room with
you. Everyone’s productivity increases, without any travel required. The
VSX series includes the following models:
VSX 3000
An all-in-one desktop appliance that
includes the camera, LCD screen,
speakers, and microphone.
VSX 6000
Compact video conferencing room
system for IP networks only.

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For technical specifications and detailed descriptions of features available for VSX
models, please refer to the product data sheets at www.polycom.com.
Key Features
Breakthrough Video Quality
❑Best for low bandwidth calls — The H.264 standard provides twice the video
quality of H.263 in calls that use lower line rates of 512k or lower.
❑Best for high bandwidth calls — Polycom’s own standards-based
Pro-Motion™ 50/60 fields per second video provides television-like quality.
Industry-Leading Audio Quality
❑Polycom StereoSurround™ — StereoSurround is standard in VSX systems.
This feature enhances intelligibility by giving conference participants a better
spatial understanding of far site rooms.
❑Integrated voice and video solution — Integrate the Polycom Vortex® audio
mixer with the VSX room systems for custom-designed speaker and
microphone configurations that ensure the highest quality audio in all VSX
system video calls.
VSX 7000
Compact video conferencing room
system for IP and other networks.
VSX 8000
A compact rack-mount room system for
high-end custom integration.

Chapter 1 - Introducing the VSX Series
© Polycom, Inc. 1 - 3
Rich Conference Experience
❑Integrated video system and conference phone — Get the most out of your
conference room equipment by integrating your VSX video conferencing
system with the SoundStation® VTX™ 1000 conference phone.
❑High resolution data collaboration — Conference participants can share
content easily from their computers with the Visual Concert™ VSX for
VSX 6000 and VSX 7000 systems, and the ImageShare II™ device for VSX 8000
systems. People+Content™ IP, a software application, can also be used for
sharing content.
❑See more with single-monitor systems — Use Dual Monitor Emulation
(split-screen viewing) to see both people and content on one monitor. Dual
Monitor Emulation was designed for plasma displays, but it can also be used
with any other type of display.
❑Single monitor VGA for VSX 8000 — Connect a VGA monitor or projector as
your primary display device.
Enhanced User Experience
❑Customizable home screen —Customize the home screen to support
different types of users:
• Novice users — Offer just a few options, so users need little or no training.
• Advanced users — Provide a wide range of video conferencing features.
❑Customizable look and feel —Set up the workspace to suit your
environment.
• Screen colors and ring tones — Change the colors and ring tones to suit
the décor and environment.
• Camera names and icons — Name each video source and assign it an
industry-specific icon so users can easily identify it during meetings.
• Support for ViewStation® users — Configure the workspace with the
classic ViewStation look to build on users’ experience with ViewStation
video conferencing systems.
❑Call Scheduler — Use the calendar and call scheduling feature to schedule
video conferences. The system automatically calls the site you selected on the
date and time you specified. For recurring calls, you can indicate whether you
want the system to automatically make the call daily, weekly, or monthly.

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Easy Installation
❑Firewall (UPnP™) support — VSX systems offer support for routers that
support UPnP (Universal Plug and Play) NAT traversal, extending the reach
of video conferencing systems into homes and small businesses.
❑Easy configuration wizard — The system setup wizard detects your network
connections and guides you through configuring the system to work on an IP
network or an ISDN.
Security
❑Use AES encryption — Enable the AES encryption option to automatically
encrypt calls to other AES-capable systems, without external encryption
equipment.
❑Connect encryption equipment to the system — Add the optional serial
V.35/RS-449/RS-530 network interface module to the VSX 7000 or VSX 8000
system.
❑Use an optical dialing isolator — The serial V.35/RS-449/RS-530 network
interface module supports NSA-approved optical dialing isolators.
❑Control remote access — The local administrator can specify which remote
management interfaces can be used — FTP, Telnet, or the VSX Web interface.
The local administrator may choose not to allow remote management.
❑Set the web access port — Enhance call security by specifying the web access
port to be used by VSX systems.
Remote Management
❑Room monitoring — Administrators of VSX systems can monitor meeting
rooms in or out of a call using the Web Director feature in VSX Web.
❑Language independence — Use the VSX Web in your language to configure
and administer systems running in any other language.
❑Secure remote management — The local administrator’s password on the
system prevents users from changing system configuration while allowing
you to manage the system remotely.
❑Remote system configuration — Run the system setup wizard from your web
browser to get the system up and running remotely.

Chapter 1 - Introducing the VSX Series
© Polycom, Inc. 1 - 5
❑Call Detail Reports — Access the system’s call history from VSX Web. You can
download the data to a spreadsheet application for sorting and formatting.
❑Remote diagnostics — Tools in VSX Web allow you to identify and correct
issues that affect the user’s experience.
❑SNMP Reporting — VSX systems send SNMP reports to indicate a total of 31
conditions.
Options Available for VSX Systems
To extend what you do with your VSX system, additional options may be
available. For information about ordering these options, please see your Polycom
distributor.
Network
❑Quad BRI network interface module — Connect to ISDN using up to four BRI
lines.
❑PRI network interface module — Connect to ISDN using a single PRI line.
❑Serial V.35/RS-449/RS-530 network interface module — Connect third-party
network equipment, including encryption equipment and NSA-approved
optical dialing isolators. Adapter cables allow you to use the V.35 interface
cables that are available for the ViewStation FX.
Content
❑People+Content data collaboration — Share files from your computer during
calls with the Visual Concert VSX for the VSX 6000 and VSX 7000, or the
ImageShare II device for the VSX 8000.
❑Display graphics on a second monitor — Connect a second monitor or a VGA
projector so that you can view or make a presentation and still see the people
at the far site. You can use this option in addition to the Visual Concert VSX.

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Video and Audio
❑Stereo audio kit — Experience the power of Polycom StereoSurround with
speakers and a subwoofer tailored to the requirements of VSX systems.
❑Vortex audio mixer integration kit — Connect a Polycom Vortex mixer for
greater flexibility in the number and placement of microphones.
❑SoundStation VTX 1000 conference phone integration kit — Use the
VTX 1000 conference phone as the system microphone, place video calls by
dialing from the VTX 1000 keypad, add a video site to a call between two
VTX 1000 conference phones.
❑PowerCam™ or other additional camera — Show a second view of the room,
or show close-up views of documents and small objects by adding a Polycom
PowerCam, document camera, or other S-video device. (VSX 7000 and
VSX 8000 only)
❑Additional microphone pods — Pick up voices from a larger area.

Chapter 1 - Introducing the VSX Series
© Polycom, Inc. 1 - 7
VSX Models
This section describes the standard components that come with the VSX Series
systems.
Models with additional options are also available. For more information, please contact your
Polycom distributor.
VSX 3000
Two models of VSX 3000 are available — IP only, and IP with ISDN.
Name Component Description
VSX 3000 The VSX 3000 system delivers
high-quality, video communication in an
all-in-one appliance that includes the
camera, LCD screen, speakers, and
microphone.
Remote Control The remote control is designed to make
it easy to set up and operate the system
— color-coded buttons correspond to
system features.
LAN cable Connect the system to the IP network
with the LAN cable.
BRI cables
(IP with ISDN
model)
Connect the system to the ISDN with
the BRI cables.
VGA cable Save space in your office by using the
VGA cable to connect your PC to the
VSX 3000 17” high-resolution XGA
display.

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VSX 6000
The VSX 6000 system includes the following components:
Power supply The power supply connects power to
the system.
Documentation Read Me First
Setting Up the VSX 3000 System
VSX documentation CD
Name Component Description
VSX 6000 The VSX 6000 is an entry-level video
conferencing system for IP networks
only.
Microphone pod The microphone pod provides audio
input to the VSX 6000.
Remote Control The remote control is designed to make
it easy to set up and operate the system
— color-coded buttons correspond to
system features.
LAN cable Connect the system to the IP network
with the LAN cable.
Combination
audio/video cable
Connect a monitor with the combination
audio/video cable.
Conference link
cable
Connect the microphone pod or the
optional Visual Concert VSX data
collaboration unit with the conference
link cable.
Name Component Description

Chapter 1 - Introducing the VSX Series
© Polycom, Inc. 1 - 9
VSX 7000
The VSX 7000 system includes the following components:
Hardware kit The hardware kit includes:
•Reusable cable ties
•Cable tie mounts
•Disks of hook-and-loop material
•Vinyl feet
•Batteries for the remote control
Documentation Read Me First
Setting Up the VSX 6000 System
VSX Documentation Library on CD
Name Component Description
VSX 7000 The VSX 7000 provides cutting-edge
video conferencing technology for IP
and other networks.
Subwoofer and
power
The subwoofer provides additional
depth to the sound, creating a
high-quality sonic space comparable to
a home theater system.
Microphone pod The microphone pod provides audio
input to the VSX 7000.
Remote Control The remote control is designed to make
it easy to set up and operate the system
— color-coded buttons correspond to
system features.
LAN cable Connect the system to the IP network
with the LAN cable.
Name Component Description

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S-Video cable Connect a monitor with the S-video
cable.
Conference link
cable
Connect the microphone pod or the
optional Visual Concert VSX data
collaboration unit with the conference
link cable.
Hardware kit The hardware kit includes:
•Reusable cable ties
•Cable tie mounts
•Disks of hook-and-loop material
•Vinyl feet
•Batteries for the remote control
Documentation Read Me First
Setting Up the VSX 7000 System
VSX Documentation Library on CD
Name Component Description