Polycom Integra VVX 500 User manual

UC Software 4.0.1 | December2011 | 1725-44535-001 Rev.A
Polycom®VVX®500
Business Media Phone
User Guide

Polycom VVX 500 Business Media Phone User Guide
ii
Trademark Information
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held by Polycom, Inc.
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this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change
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information), even if Polycom has been advised of the possibility of such damages.
© 2011 Polycom, Inc. All rights reserved. Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,
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treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
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responsible for printing or clerical errors. Information in this document is subject to change without notice.
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We are constantly working to improve the quality of our documentation, and we would appreciate your feedback.
Please send email to [email protected].
Visit support.polycom.com for software downloads, product document, product licenses, troubleshooting tips, service
requests, and more.

iii
Contents
Introduction ......................................................................................................................... ix
Who Should Read this Guide..........................................................................................................ix
How to Use this Guide ...................................................................................................................ix
Conventions Used in this Guide ......................................................................................................x
Related Documents ......................................................................................................................xii
Chapter 1: Getting Started..................................................................................................... 1
Phone Keys and Hardware..............................................................................................................1
Phone Views ..................................................................................................................................2
Home View............................................................................................................................................3
Lines View .............................................................................................................................................5
Active Call View.....................................................................................................................................6
Calls View.............................................................................................................................................. 6
Understanding Phone Icons and Status Indicators ...........................................................................7
Navigating Your Phone Interface.....................................................................................................8
Entering Data and Updating Fields ..................................................................................................9
Using the Onscreen Keyboard ............................................................................................................10
Using the Dialpad Keys on the Phone Console ...................................................................................11
Cleaning the Touchscreen.............................................................................................................12
Registering the Phone ..................................................................................................................13
Configuring Your Phone Using the Web Configuration Utility.........................................................13
Chapter 2: Using Basic Features ........................................................................................... 15
About Your Phone’s Call-Handling Capabilities ..............................................................................15
Answering Calls............................................................................................................................16
Answering Another Call ......................................................................................................................17
Answering on a Shared Line................................................................................................................18
Answering Calls Automatically............................................................................................................18
Managing Multiple Calls ...............................................................................................................19
Placing Calls .................................................................................................................................20
Calling from the Dialer........................................................................................................................20
Placing Calls from Favorites, Lists, and Directories.............................................................................21
Redialing Numbers..............................................................................................................................22
Ending Calls..................................................................................................................................23
Using Headsets.............................................................................................................................23
Enabling Headset Memory Mode.......................................................................................................24

Polycom VVX 500 Business Media Phone User Guide
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Responding to Incoming Calls .......................................................................................................24
Ignoring Incoming Calls.......................................................................................................................24
Rejecting Incoming Calls .....................................................................................................................25
Forwarding Incoming Calls to Another Party......................................................................................25
During Calls..................................................................................................................................25
Holding Calls........................................................................................................................................26
Transferring Calls ................................................................................................................................26
Setting Up and Managing Conference Calls ...................................................................................27
Holding and Resuming Conference Calls ............................................................................................28
Ending Conference Calls .....................................................................................................................28
Splitting Conference Calls into Two Held Calls ...................................................................................28
Managing Conference Call Participants..............................................................................................29
Changing the Way Calls are Answered ..........................................................................................29
Forwarding All Calls to Another Party.................................................................................................30
Rejecting Calls from a Contact............................................................................................................31
Diverting Calls from a Contact to Another Party ................................................................................31
Using Do Not Disturb ..........................................................................................................................31
Using Do Not Disturb with Multiple Lines ..........................................................................................32
Listening to Voicemail ..................................................................................................................33
Recent Calls..................................................................................................................................34
Working with Your Contact Directory............................................................................................36
Working with a Corporate Directory .............................................................................................39
Controlling What is Heard.............................................................................................................40
Updating the Incoming Call Ringtone .................................................................................................40
Updating a Contact’s Ringtone ...........................................................................................................41
Changing the Speaker Volume............................................................................................................41
Changing the Ringer Volume ..............................................................................................................41
Muting the Microphone......................................................................................................................41
Choosing Where You Hear Sound Effects...........................................................................................41
Managing Favorites......................................................................................................................42
Working with Shared Lines ...........................................................................................................44
Chapter 3: Using Advanced Features.................................................................................... 47
Using Buddy Lists .........................................................................................................................47
Updating Your Presence Setting .........................................................................................................48
Managing Buddies ..............................................................................................................................48
Updating Your Buddy List................................................................................................................48
Blocking Contacts from Viewing Your Status..................................................................................49
Monitoring Buddies ............................................................................................................................50

Contents
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Integrating with Microsoft Lync Server 2010 .................................................................................51
Adding Buddies to Your Buddy List.....................................................................................................52
Monitoring Buddies ............................................................................................................................52
Recording Calls.............................................................................................................................53
Playing Recorded Calls..................................................................................................................57
Using the Browser ........................................................................................................................58
Navigating the Main Browser .............................................................................................................59
Entering Information in the Main Browser.........................................................................................59
Broadcasting Messages Using Push-to-Talk and Group Paging .......................................................60
Push-to-Talk Mode..............................................................................................................................60
Sending and Receiving PTT Broadcasts...........................................................................................60
Sending PTT Broadcasts ..............................................................................................................61
Receiving PTT Broadcasts............................................................................................................62
Receiving PTT Broadcasts When You’re Not in an Active Call ....................................................62
Receiving PTT Broadcasts During Active Calls.............................................................................62
Replying to PTT Broadcasts.............................................................................................................62
Ending PTT Broadcasts....................................................................................................................63
Adjusting the Volume of PTT Broadcasts........................................................................................63
Changing Where Broadcasts are Played.........................................................................................63
Updating the Default Channel ........................................................................................................63
Updating Channel Subscriptions .....................................................................................................63
Allowing PTT Broadcasts to Play During Active Calls......................................................................64
Group Paging Mode............................................................................................................................64
Sending and Receiving Pages..........................................................................................................64
Sending Pages .............................................................................................................................64
Receiving Pages...........................................................................................................................65
Receiving Pages When You’re Not in an Active Call ...................................................................65
Receiving Pages During Active Calls............................................................................................66
Adjusting the Volume of Pages .......................................................................................................66
Changing Where Pages are Played .................................................................................................66
Updating the Default Paging Group ...............................................................................................66
Updating Paging Group Subscriptions ............................................................................................67
Allowing Pages to Play During Active Calls.....................................................................................67
Using the Calendar .......................................................................................................................67
Opening and Closing the Calendar......................................................................................................68
Navigating Month View ......................................................................................................................69
Navigating Day View ...........................................................................................................................69
Navigating Meeting View....................................................................................................................70
Working with Meeting Reminders......................................................................................................70
Joining Meetings from the Calendar...................................................................................................71

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Using a Mouse and Keyboard with Your Phone .............................................................................72
Using Your Computer’s Mouse and Keyboard with Your Phone........................................................72
Starting and Stopping Polycom Desktop Connector .......................................................................73
How to Use Your Computer’s Mouse and Keyboard with Your Phone............................................73
Using a USB Keyboard with Your Phone.............................................................................................75
Logging into Phones .....................................................................................................................76
Logging In and Out of a Phone............................................................................................................76
Placing Calls from Phones that are in the Logged-Out State..............................................................77
Changing Your Password.....................................................................................................................78
Locking the Phone ........................................................................................................................78
About Your User Password .................................................................................................................79
Locking and Unlocking Your Phone.....................................................................................................79
Calling and Answering from a Locked Phone......................................................................................80
Accessing Features with Your Login Credentials.............................................................................80
Chapter 4: Customizing Your Phone ..................................................................................... 83
Changing the Language on Your Phone .........................................................................................83
Changing the Time and Date Display .............................................................................................83
Changing the Backlight .................................................................................................................84
Changing the Background Picture .................................................................................................85
Using One of Your Own Pictures as the Background Picture..............................................................86
Displaying Screen Savers ..............................................................................................................87
Setting Up Screen Savers ....................................................................................................................87
Interrupting and Disabling Screen Savers...........................................................................................88
Using the Phone as a Picture Frame ..............................................................................................89
Using Power-Saving Mode ............................................................................................................90
Changing Your Office Hours................................................................................................................91
Changing Timeouts .............................................................................................................................91
Chapter 5: Administrative Tasks .......................................................................................... 93
Investigating Phone Warnings.......................................................................................................93
Restarting the Phone....................................................................................................................94
Updating Phone Configuration......................................................................................................94
Testing Phone Hardware ..............................................................................................................95
Safety Notices ..................................................................................................................... 97
Service Agreements ............................................................................................................................97
Governing Law ....................................................................................................................................97
Limitations of Liability.........................................................................................................................97
Polycom Limited Warranty and Limitation Liability............................................................................97

Contents
vii
Exclusions............................................................................................................................................98
Warranty Exclusive .............................................................................................................................98
Safety and Compliance .......................................................................................................................99
Part 15 FCC Rules ............................................................................................................................99
Class B Digital Device or Peripheral ................................................................................................99
Modifications ..................................................................................................................................99
Installation Instructions ..................................................................................................................99
Plugs Acts as Disconnect Device....................................................................................................100
Industry Canada (IC)......................................................................................................................100
CE and VCCI Mark .........................................................................................................................100
CE Mark R & TTE Directive (EU only).............................................................................................100
WARNING Electrical Safety ...........................................................................................................101
Russian Compliance ......................................................................................................................102
New Zealand Telepermit ...............................................................................................................102
Recommended Operating Ambient Temperatures .......................................................................102
End-User License Agreement for Polycom® Software ......................................................... 103

ix
Introduction
Who Should Read this Guide
This guide contains overview information for people who are just starting to learn about the
Polycom® VVX® 500 Business Media Phone, or who have experience, but need a quick refresher. It is
intended for beginning users, as well as intermediate and advanced users who want to learn about the
phone’s features.
How to Use this Guide
This guide is organized into five chapters. The beginning chapters introduce the phone and explain how
to use the phone’s basic features. Later chapters describe advanced features, and how to customize
your phone to suit your needs. The guide also includes safety and legal information.
Chapter 1: Getting Started This chapter contains general information about your phone that you’ll
find helpful before you start using it. It describes phone hardware and phone views, how to use the
touchscreen, navigate menus, and enter data.
Chapter 2: Using Basic Features All the basic features that your phone offers—such as how to add
contacts and favorites, or transfer or forward calls—are described in this chapter.
Chapter 3: Using Advanced Features Advanced features that may not be available on the phone, or
that you may not use on a day-to-day basis, are described in this chapter. Advanced features include
recording calls, monitoring buddies and contacts, and accessing a Browser.
Chapter 4: Customizing Your Phone You can customize your phone in many ways, including setting
up a screen saver, or changing the backlight, background picture, or time and date format. Read this
chapter to personalize your phone.
Chapter 5: Administrative Tasks This chapter describes tasks that your administrator may ask you
to perform. These tasks include investigating phone issues, restarting the phone, updating the
phone’s configuration, and testing the phone’s hardware.
Safety Notices This section provides important safety and compliance information relating to your
phone.
End-User License Agreement The End-User License Agreement outlines the legal agreement
between you and Polycom when you agree to install and use Polycom software.

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Conventions Used in this Guide
As you read this guide, you’ll notice that the same terms and conventions are used repeatedly. Make
sure you familiarize yourself with these terms and conventions so you understand how to perform
phone tasks.
Tap This term refers to touching an item on the screen with your finger, and then lifting your finger.
Press This action refers to depressing a key on the keypad or pressing a screen item for a second or
two.
Press and hold When you press and hold a screen item, you need to touch the screen for a second
or two before lifting your finger.
Tap Submenu >Submenu >Submenu This convention describes how to access submenus. Each
submenu name is in boldface and separated by a ‘greater than’ symbol. If the instructions indicate to
tap Basic > Preferences > Language, tap the Basic submenu, tap the Preferences submenu, and tap
the Language submenu.
Highlight This action refers to tapping an item on the screen so that its appearance brightens.
Soft keys apply to highlighted items.
Select Selecting an item on the screen refers to tapping the item so that another screen opens.
Views Your phone has four main views: Home, Calls, Active Call, and Lines (the default) view. A
view is a specific screen on the phone interface that provides unique information and enables you to
perform specific tasks.
Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad
consists of all the number keys, as well as the asterisk (*) and pound (#) keys.
Scroll This action describes how to view lists that appear on more than one screen. To scroll
through items or lists, touch the screen, and then drag your finger up, down, left, or right. To stop
scrolling, stop the dragging motion.
Swipe This action moves a list of items up, down, left, or right. When you want to scroll quickly,
swipe your finger across the screen, either up, down, left, or right. To stop your screen from scrolling,
press your finger anywhere on the screen. Touching the screen while it scrolls won’t select anything.
Swiping your finger to the left or right also displays other phone views.
Key This term refers to any button on the phone console. Phone keys include the dialpad keys, ,
, , , and .

Introduction
xi
Option An option is one of a series of items you can select for a phone setting, such as Enabled and
Disabled.
Held call This term describes any call (including a conference call) that is on hold. Held calls don’t
have audio associated with them.
Active call This term refers to a call (including a conference call) you’re currently in. An active call
has audio associated with it.
Setting The name of a field for which you can define information or choose an option.
Field This term describes the area of the screen next to a setting in which you can enter information
or select an option.
Icon A picture on the screen. There are two types of icons:
»An icon that acts as a button that you can tap to access a function, feature, setting, or
application. For example, when you’re in Lines, Calls, or Active Call view, you can tap the
Messages icon ( ) or Recent Calls icon ( ) to review your messages and call history.
»An icon that provides phone information or status only. Tapping this type of icon doesn’t
access another function. For example, your phone may have an icon to indicate you have a
voicemail message simply to notify you of the current status.
Soft key area The soft key area (shown next) is the area along the bottom of the screen that
displays context-sensitive soft keys.
Soft key This term describes the context-sensitive keys that display along the bottom of the screen
that update depending on the task you’re performing. To see additional soft keys (if available), tap
More. The More soft key is always on the far-right of the soft key area.
Status bar The status bar (shown next) is the top-most section of the touchscreen that displays your
extension number, the date and time, and scrolling icons and messages.

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Related Documents
For additional information about the VVX 500 phone, see the following documents:
User Documents:
○Polycom VVX 500 Business Media Phone Quick User Guide—This guide is a quick reference on
how to use the phone’s most basic features. It also briefly describes how to navigate the phone
and enter information.
Setup and maintenance documents:
○Polycom VVX 500 Business Media Phone Quick Start Guide—This guide describes the contents
of your phone package, how to assemble the phone, and how to connect the phone to the
network.
○Polycom VVX 500 Business Media Phone Administrators’ Guide—This guide provides detailed
information about setting up and configuring your phone, including how to configure features.
○Polycom VVX 500 Business Media Phone Wallmount Instructions—This document provides
detailed instructions for mounting your phone on the wall. To install your phone on the wall,
you’ll need the optional wallmount package.
Feature Descriptions and Technical Notifications for Polycom phones.
Web Info: Accessing Phone Guides
VVX 500 documents are available from the VVX 500 Business Media Phone Support Web page. In
addition, the Quick Start Guide is in your phone package, and the wallmount instructions are in
the optional wallmount package.

1
Chapter 1: Getting Started
Before you use your phone, you may wish to take a few moments to become familiar with its features
and user interface. In this chapter, you learn about your phone’s components, the screen layout, and
how to use the touchscreen. You’ll also learn how to clean the touchscreen and configure your phone
remotely using the Polycom Web Configuration Utility.
Note: Accessing Features and Options
Before you read this guide, keep in mind that certain phone features are configurable by your
system administrator or determined by your phone environment. As a result, some features may
not be enabled or may operate differently on your phone. The examples and figures in this guide
may not directly reflect the layout of your specific phone screen.
Phone Keys and Hardware
Feature
Description
Speaker
Provides ringer and hands-free (speakerphone) audio output.
Dialpad
Enables you to enter numbers, letters, and special characters. You can also use the
dialpad keys to select menu items that have index numbers.

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Feature
Description
Security slot
The connector on the left side of your phone that enables you to attach a laptop cable
lock to your phone so you can secure it to a desktop. For more information on locking
your phone to the desktop, see Security Slots on Polycom Phones (Technical Bulletin
64654).
Message Waiting Indicator
Flashes red to indicate new messages.
Home key
Press from any screen to display Home view. From Home view, press to display
other phone views.
Color touchscreen display
The screen is touch-sensitive. Tap to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
Headset key
Enables you to place and receive calls through a headset. The key glows green when an
analog headset is activated, and blue when a USB headset is activated.
Speakerphone key
Enables you to place and receive calls using the speakerphone. The key glows green
when activated.
Mute key
Mutes local audio during calls and conferences. The key glows red when activated.
Volume keys
Adjust the volume of the handset, headset, speaker, and phone’s ringer.
Microphone
Transmits sound to other phones.
Web Info: Additional Phone Hardware
For information on other phone hardware, including how to connect your phone to the network,
see the Quick Start Guide for your phone, available from the VVX 500 Business Media Phone
Support Web page.
Phone Views
Your phone has four main views: Home, Calls, Active Call, and Lines view (the default).
To change views:
For Home view, press .
From Home view, press to display either Lines, Calls, or Active Call view.
To switch between Lines view and either Calls or Active Call view, swipe the screen to the right or
left.

Chapter 1: Getting Started
3
Troubleshooting: Why Can’t I Access a Certain View?
The views you can access depend on the number of calls your phone has, and if your phone has an
active call. If your phone is idle, you can access Home and Lines view. If your phone has one call
only—and it’s active—you can access Home, Lines, and Active Call view. If your phone has
multiple calls, or one held call, you can access Home, Lines, and Calls view.
Home View
You can display Home view (shown next) by pressing . At the top, the status bar displays your
phone’s extension number and the time and date. If your phone has information you should know
about, icons and/or messages will scroll, together with the date, under the time display.
Home view shows three main icons:
New Call—Tap New Call to display the Dialer. From the Dialer, you can enter a number or URL
and place a call. From the Dialer, you can quickly access the Directory, Recent Calls, and Favorites.
Messages—Tap Messages to access your voicemail messages.
Directories—Tap Directories to view all the contacts in your local Contact Directory. From your
directory, you can add and search for contacts, as well as quickly access the Dialer, Recent Calls,
and Favorites.
Note: Accessing the Corporate Directory
If your phone has a Corporate Directory, tap Directories to access the Corporate Directory and
Recent Calls.

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4
If you press and hold the page indicator, , (shown above), Home view expands to display additional
icons (shown next). To hide the additional icons, press and hold .
Additional icons include:
Settings—Tap Settings to access features and settings to customize your phone.
Applications—Tap Applications to access a menu of custom applications. See your administrator
for information about any specific applications listed in this menu.
Calendar—If the Calendar feature is available on your phone, you can tap Calendar to view and
join meetings.
User Tip: Displaying Home View Icons
Instead of pressing the page indicator to view additional Home view icons, swipe the screen.
From Home view, tap the phone line to display your phone lines and favorites (shown next). From this
screen, tap a phone line to open the Dialer, or tap a favorite to dial the favorite. To go back to the
Home view icons, tap Close.

Chapter 1: Getting Started
5
Lines View
Lines view (shown next) is your phone’s default display. Lines view displays all your phone lines, your
favorites, and soft keys.
If your phone is idle, you can:
Tap a phone line to access the Dialer.
Swipe to switch between Lines view and the Idle Browser (if available).
If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or
held, as shown next. If the phone line has an active call, a green bar displays. If the phone line has one or
more held calls, a flashing red bar displays.
Note: Accessing the Idle Browser
If your phone has calls, you can’t access the Idle Browser. To access the Main Browser, tap
Applications from Home view. For information about the Browser, see Using the Browser.

Polycom VVX 500 Business Media Phone User Guide
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Active Call View
If you have only one call in progress—and it’s active (has audio)—you can access Active Call view (shown
next).
This view displays the name and number of the person you’re talking with, and the duration of the call.
From Active Call view, you can manage the call: hold, end, or transfer it, or set up a conference call with
the person you’re talking with and another party.
Calls View
You can access Calls view if your phone has multiple calls in progress, or you have one held call. Scroll to
see all your calls. If your phone has multiple lines, calls display under the associated line.
Call color indicates status:
Dark green Active call.
Dark blue Incoming and held calls.
Bright green Active call is highlighted.
Bright blue Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the highlighted call.
User Tip: Navigating Back to Calls View
If you navigate away from your call(s), tap to see Active Call or Calls view again.

Chapter 1: Getting Started
7
Understanding Phone Icons and Status Indicators
The following icons and indicators may display on the screen to indicate phone, call, or buddy/contact
status, or to indicate that a feature is enabled. You can tap certain icons to access information or
features.
Icon
Description
Icon
Description
Registered line
Press to view more or fewer icons
in Home view.
Unregistered line
Status indicators in Lines view. A
flashing red bar indicates held calls.
A green bar indicates an active call.
Phone warning
Tap to see more information
Placing a call
Tap to edit
Active call using Polycom HD Voice
Shared line
Held call
Shared line with a held call
Incoming call (in Home view)
Call forwarding (Always) enabled
Incoming call (in Lines view and the
Incoming Call window)
Tap to access Recent Calls
Active conference
Tap to access your Message Center
USB flash drive attached
Presence status (Available)
Recording in progress or paused
Presence status (Busy)
Placed call (in Recent Calls view)
Presence status (Away)
Received call (in Recent Calls view)
Presence status (Do Not Disturb)
Missed call (in Recent Calls view)
Presence status (Offline)
Do Not Disturb enabled
Presence status (No information)
Login credentials locked
Backspace

Polycom VVX 500 Business Media Phone User Guide
8
Navigating Your Phone Interface
The following table shows you how to navigate your phone’s screens, as well as select and highlight
options.
If you want to…
Do this…
Return to Home view from any
screen
Press .
Return to the previous screen
Tap Back (in the upper-left corner of the screen), as shown next.
Switch phone views
Press to display a different view.
Swipe to switch between two views.
Note: If you’re in Home view and press , the Idle Browser may
display. Swipe the screen to display Lines view.
Highlight calls in Calls view
Tap a call to highlight it. The soft keys apply to the highlighted call.
Select a menu item or option
Tap the menu item or option.
Close an option box without
selecting anything
Tap .
Select an icon, soft key,
menu item, or option
Tap the icon, soft key, menu item, or option.
If an item in a list has a number next to it, you can press the
corresponding number on the dialpad to select the item.
Select a soft key that’s not in
view
If a More soft key displays in the far-right of the soft key area (as shown
next), there are additional soft keys available, but you can’t see them.
Tap More to view the additional soft keys.