Polycom SoundPoint IP 331 User manual

Polycom IP 331
User Guide

Phone overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
Advanced telephony features
•How to make conference calls
•How to answer a call while you’re on
the line
•How to switch between active calls
Phone preferences
•How to change the ring tone
•How to change the language
•How to change the volume
Voicemail & Call history
•How to listen to your voicemail
•How to consult the Call history
•How to clear the Call history
Contacts management
•How to add a contact
•How to assign a Speed Dial to a contact
•How to call one of your Speed Dial
•How to edit a contact
•How to delete a contact
•How to search a contact
•Corporate Directory
Various
•Idle display
•How to reboot your phone
•How to reset your phone
Content

1 : Message waiting indicator
2 : Line Icons
3 : Soft keys
4 : Line indicators
5 : Line keys
6 : Hold
7 : Headset
8 : Speakerphone
9 : Hands-free Microphone
10 : Volume keys
11 : Microphone Mute
12 : Dial pad
13 : Feature keys
14 : Display control keys
15 : Speaker
16 : Hookswitch
17 : Graphic display
Polycom IP 331: Phone overview

•How to place a call ?
•Using the handset:
1. Type the number on keypad
2. Press the Dial button (13)
3. Pick-up the handset
•Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button (13)
1. Pick-up the handset
2. Type the number
3. Push the Dial button (13)
1. Press the Speaker button
2. Type the number
3. Push the Dial button (13)
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)
To redial your last number : click twice the button « DIAL »
Basic telephony features

•How to answer a call ?
•Using the handset:
1. Pick-up the handset
•Using the speaker:
1. Press the Speaker button (8)
2. Press Line 1 (4) opposite the
incoming call
3. Press the Answer softkey *
OR
Note :
These steps apply when the called party
is NOT in another call
OR
•How to end a call ?
•Press the End call softkey
•Replace the handset
•Press the handsfree button (8)
if in handsfree speakerphone
mode
OR
OR
•How to redial a call ?
•To redial last number:
press twice Dial
*A softkey is a phone “button” which has a different function depending on the phone’s state
Basic telephony features (2)

•How to mute a call ?
•Press the “Mute” button (11)
The microphone is muted (with
the handset and in handsfree
state)
•How to set a call on hold ?
•Press the “Hold” button (6)
Music is played to the caller.
Basic telephony features (3)

•How to transfer a call ?
Basic telephony features (4)
Blind transfer (1)
You transfer the call without
speaking to the third person
and you “forget” the call
Warm / Attended transfer (2)
You first speak to the third
person before transferring the
call.
2 options

•How to do a warm / attended transfer ?
Press the Trans softkey during call
The active call is set on hold
Enter extension to transfer to
Press the Dial button (13)
What the 3rd party sees :
•when to talk to him/her : 3rd party sees your extension
•when you have transferred the call : 3rd party sees initial caller ID *
Basic telephony features (5)
* Feature availibility dependent on configuration

•How to do a blind transfer ?
Basic telephony features (6)
What the 3rd party sees : initial caller ID
Press the Trans softkey during call
The active call is set on hold
Press the Blind softkey
Enter extension to transfer to
Press the Dial button (13)

•How to make conference calls with 3 people ?
Advanced telephony features
•Initiate a 3-party conference call directly via your
phone.
1. Call the first person
2. During the call, press the Conf softkey
The current call is now on hold
3. Enter the number of the third person
4. Press the Dial button (13)
5. When 3rd person answers press again the Conf
softkey
•To leave the conference, press the End Call softkey.
The other participants remain connected.