Polycom IP 650-EN User manual

Colt Cloud UC
User Guide –Polycom IP 650-EN
1

User Guide –Polycom IP650
Phone overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
Advanced telephony features
•How to make conference calls
•How to answer a call while you are
on the line
•How to make a switch between active
calls
Phone preferences
•How to change the ring tone
•How to change the language
•How to adjust the volume
Voicemail & call history
•How to listen to your voicemail
•How to consult the call history
•How to clear the call history
Contacts management
•How to add a contact
•How to edit a contact
•How to assign a speed dial to a
contact
•How to call one of your speed dial
•How to delete a contact
•How to search a contact
Various
•How to search a contact in corporate
directory
•How to reboot your phone
•How to reset your phone

1 : Message waiting indicator
2 : Arrow keys
3 : Feature keys *
4 : Microphone mute
5 : Headset
6 : Speaker phone
7 : Handsfree microphone
8 : Volume keys
9 : Dial pad
10 : Hold
11 : Speaker
12 : Soft Keys**
13 : Graphic display
14 : Line/Speed dial key
15 : Line indicators
16 : Hook switch
Polycom IP 650: Phone overview
* Do Not Disturb button is not used
** MyStat and Buddies soft button's are not used

Basic telephony features
How to place a call ?
Using the handset:
1. Type the number on keypad
2. Press the Dial button
3. Pick-up the handsets
Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button
1. Pick-up the handset
2. Type the number
3. Push the Dial button
1. Press the Speaker button
2. Type the number
3. Push the Dial button
OR
OR
Note :
You must add a 0 before any external number
Emergency numbers can be dialed without any preceeding 0 (100, 110,…)
To redial your last number : click twice the button DIAL

Basic telephony features (2)
How to answer a call ?
•Using the handset:
•Pick-up the handset
•Using the speaker:
•Press the Handsfree button (8)
•Press blinking key facing the
incoming call
•Press the Answer softkey *
OR
Note :
These steps apply when the called
party is NOT in another call
OR
How to end a call ?
•Press the End call softkey
•Replace the handset
•Press the handsfree button (8) if in
handsfree speakerphone mode
OR
OR
How to redial a call ?
•To redial last number:
click the Redial button
*A softkey is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (3)
How to mute a call ?
•Press the Mute button. The
microphone is muted (with the
handset and in hands-free state)
How to set a call on hold ?
•Press the “Hold” button. Music is
played to the caller.

Blind transfer (1)
•You transfer the call without
speaking to the 3rd person
and you forget the call
Warm / Attended transfer (2)
•You first speak to the 3rd person
before transferring the call.
2 options
Basic telephony features (4)
How to transfer a call ?

Press Trnsfer softkey during call OR
Transfer button
The active call is set on hold
Enter extension to transfer to
When 3rd party answers :
Press Trnsfer softkey
OR Transfer button
What the 3rd party sees :
•when you talk to 3rd party: 3rd party sees your extension
•when the call is transferred: 3rd party sees initial caller ID *
* Feature availibility dependent on configuration
Basic telephony features (5)
How to do a warm transfer ?

3rd party sees : initial caller ID
Press the Trnsfer softkey during
call, OR Transfer button
The active call is set on hold
Press the blind softkey
Enter extension to transfer to
Press the Dial button (13)
Basic telephony features (6)
How to do a blind transfer ?

Advanced telephony features
How to make conference calls with 3
people?
•Initiate a 3-party conference call directly via your
phone.
1. Call the first person
2. During the call, press the Conf soft key OR
button Conference.
The current call is now on hold
3. Call the 3rd party
4. When 3rd person answers, click again on
button Conference or softkey Conf
•To end the conference, click on the EndCall
softkey. The other participants remain connected.