Polycom IP 650-EN User manual

Colt Cloud UC
User Guide –Polycom IP 650-EN
1

User Guide –Polycom IP650
Phone overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
Advanced telephony features
•How to make conference calls
•How to answer a call while you are
on the line
•How to make a switch between active
calls
Phone preferences
•How to change the ring tone
•How to change the language
•How to adjust the volume
Voicemail & call history
•How to listen to your voicemail
•How to consult the call history
•How to clear the call history
Contacts management
•How to add a contact
•How to edit a contact
•How to assign a speed dial to a
contact
•How to call one of your speed dial
•How to delete a contact
•How to search a contact
Various
•How to search a contact in corporate
directory
•How to reboot your phone
•How to reset your phone

1 : Message waiting indicator
2 : Arrow keys
3 : Feature keys *
4 : Microphone mute
5 : Headset
6 : Speaker phone
7 : Handsfree microphone
8 : Volume keys
9 : Dial pad
10 : Hold
11 : Speaker
12 : Soft Keys**
13 : Graphic display
14 : Line/Speed dial key
15 : Line indicators
16 : Hook switch
Polycom IP 650: Phone overview
* Do Not Disturb button is not used
** MyStat and Buddies soft button's are not used

Basic telephony features
How to place a call ?
Using the handset:
1. Type the number on keypad
2. Press the Dial button
3. Pick-up the handsets
Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button
1. Pick-up the handset
2. Type the number
3. Push the Dial button
1. Press the Speaker button
2. Type the number
3. Push the Dial button
OR
OR
Note :
You must add a 0 before any external number
Emergency numbers can be dialed without any preceeding 0 (100, 110,…)
To redial your last number : click twice the button DIAL

Basic telephony features (2)
How to answer a call ?
•Using the handset:
•Pick-up the handset
•Using the speaker:
•Press the Handsfree button (8)
•Press blinking key facing the
incoming call
•Press the Answer softkey *
OR
Note :
These steps apply when the called
party is NOT in another call
OR
How to end a call ?
•Press the End call softkey
•Replace the handset
•Press the handsfree button (8) if in
handsfree speakerphone mode
OR
OR
How to redial a call ?
•To redial last number:
click the Redial button
*A softkey is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (3)
How to mute a call ?
•Press the Mute button. The
microphone is muted (with the
handset and in hands-free state)
How to set a call on hold ?
•Press the “Hold” button. Music is
played to the caller.

Blind transfer (1)
•You transfer the call without
speaking to the 3rd person
and you forget the call
Warm / Attended transfer (2)
•You first speak to the 3rd person
before transferring the call.
2 options
Basic telephony features (4)
How to transfer a call ?

Press Trnsfer softkey during call OR
Transfer button
The active call is set on hold
Enter extension to transfer to
When 3rd party answers :
Press Trnsfer softkey
OR Transfer button
What the 3rd party sees :
•when you talk to 3rd party: 3rd party sees your extension
•when the call is transferred: 3rd party sees initial caller ID *
* Feature availibility dependent on configuration
Basic telephony features (5)
How to do a warm transfer ?

3rd party sees : initial caller ID
Press the Trnsfer softkey during
call, OR Transfer button
The active call is set on hold
Press the blind softkey
Enter extension to transfer to
Press the Dial button (13)
Basic telephony features (6)
How to do a blind transfer ?

Advanced telephony features
How to make conference calls with 3
people?
•Initiate a 3-party conference call directly via your
phone.
1. Call the first person
2. During the call, press the Conf soft key OR
button Conference.
The current call is now on hold
3. Call the 3rd party
4. When 3rd person answers, click again on
button Conference or softkey Conf
•To end the conference, click on the EndCall
softkey. The other participants remain connected.

How to switch between active calls?
•You can switch between active calls using the down arrow
•The current call highlights
•Current call is always on top of the screen
•Press Resume to switch to the selected call
•When your current call ends up, press Resume to continue with your other
correspondent
Advanced telephony features (2)
How to answer a call while you are on the line?
•You receive a beep when new call comes in
•You see the 2nd caller appear on the screen
•You can answer the call
•During several seconds you can press Answer
•By selecting the call using the down arrow, then Answer, or v
•Current call is put on hold

Phone preferences
How to change the ringtone?
•Click on Menu
•By using the arrows, go to Settings
•Select Basic
•Go to Ring Type by using the arrow
•Use the arrows to navigate
•Select ring type by clicking the Select softkey or v
•Click on Menu to return to idle display
Note :
If your phone is reset by your administrator, then your local config will be
erased and the default ringtone will be selected again.

Note :
If your phone is reset by your administrator, then your local config will be
erased and the default language will be selected again. Contact your
administrator if you want to make sure your changes are persistant by
modifying your phone resource on the SMP.
Phone preferences (2)
How to change the language?
•Click on Menu
•By using the arrows, go to Settings
•Select Basic > Preferences > Language
•Use the arrows to navigate
•Confirm your choice by clicking the Select softkey or
v
•Click on Menu to return to idle display

Phone preferences (3)
How to adjust the volume?
•Click on the volume keys
•Ringtone : click on + or –when ringing
•Voice : click on + or –when speaking

Voicemails & Call history
How to listen to your Voicemails?
•Everyone has its own voicemail service*
•Works like a GSM voicemail
•Red (LED) light flashing on top right corner ? New voicemail is in !
•Little envelope on screen? New voicemail is in!
•If configured, voicemail also sent via email
•You can listen to your voicemail via the Message button
•Choose Message Center via the softkey Select
•The messages statuses comes up (New & Old)
•Press Connect to go directly to your Voicemail
* Feature availability dependent of configuration

Voicemails & Call history (2)
How to consult your Call history ?
•Press the Directories button
•By using the arrows, go to Call lists
•Select desired call category : missed, received or placed
•Select Edit to adjust dial string if possible
•Select Dial to return the call
•Select Exit to return to previous menu

Voicemails & Call history (3)
Other way to consult the Call history
1 6 / 1 2 / 20 1 5
Missed calls
Placed callsReceived calls

Voicemails & Call history (4)
How to clear your Call history?
•Press Menu (13) > Features > Call Lists > Clear
•Select Missed calls, Received calls or Placed Calls
•Confirm by Yes

Contacts management
•The phone has a local Contact Directory
•It can be that your phone is configured to always replace contacts from
Contact Directory by the extensions on the PBX. On latest implementations
(Fusion v.3+, Belgacom Unify v.3+,...) local contacts are no more kept by
default
•Add a contact
•Edit a contact
•Speed dials
•Search
•Corporate directory : lookup on PBX *
* Feature availability dependent of configuration.

Contact management (2)
How to add a contact in Contact Directory?
1. Manual add-on
•Press Directories button
•Select Contact directory
•Press the More softkey
•Press the Add softkey
•Enter first and/or last name of the contact via dialpad
•Enter a contact number
•Change the speel dial index. The new contact is automatically assigned to
the next available index value
•Press the Save softkey