Polycom SoundPoint IP 550 User manual

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CALNET 3: AT&T Voice DNA®
Polycom® SoundPoint® IP 550 / 560
Version 1.5

AT&T Voice DNA 550 / 560
Covered topics
•What is AT&T Voice DNA®
•What is the Polycom® SoundPoint® IP 550 / 560
•Phone features
•Phone controls
•Dialing basics
•Feature (star) codes
•Questions and answers
2

AT&T Voice DNA 550 / 560
What is AT&T Voice DNA®
AT&T Voice DNA® (Voice Dynamic Network Application) is a cutting-
edge, fully hosted, network-based Voice over Internet Protocol
(VoIP) service that delivers enhanced communication tools over
AT&T’s industry leading global IP network. The AT&T Voice DNA
service includes advanced features, unlimited domestic calling, and
a full suite of management services and tools providing the best
overall service to our customers.
3

AT&T Voice DNA 550 / 560
What is the Polycom SoundPoint IP 550 / 560
The Polycom SoundPoint IP 550 / 560 phones are full-featured IP
phones each with hands-free speakerphone and handset designed
for hi-fidelity wideband audio, and a built-in headset connection.
Each phone can have up to four unique phone numbers and has a
standard phone keypad, additional buttons (such as Messages,
Hold, and Redial), and four soft keys, located below the display
window, that provide additional functions based upon the status of
the phone. Both phones are equipped with a grey scale graphical
LCD display and the 560 has a dual-port gigabit Ethernet switch.
4

AT&T Voice DNA 550 / 560
5
Polycom SoundPoint IP 550 / 560 phone
1. Graphic display
2. Soft keys
3. LED indicator
4. Display Control button
5. Menu button
6. Messages button
7. Do Not Disturb button
8. Mute button
9. Speakerphone button
10. Headset button
11. Microphone
12. Volume keys
13. Dial pad
14. Hold button
15. Redial button
16. Transfer button
17. Conference button
18. Applications button
19. Directories button
20. Speaker
21. Hook switch
22. Line keys
23. Line indicators

AT&T Voice DNA 550 / 560
6
Accessing the menu
The Menu button
provides access to
phone settings and
functions:
•Features
•Contact Directory
•Call List
•Messages
•Status
•Platform
•Network
•Lines
•Diagnostics
•Settings
•Basic
•Advanced
•Applications

AT&T Voice DNA 550 / 560
7
Messages
•New voicemail
message:
•Flashing indicator light
•Envelope in graphic display
•To retrieve messages:
•Select Messages button.
•View voicemail statistics.
•Select Connect soft key.
•Enter voicemail PIN.

AT&T Voice DNA 550 / 560
8
Do Not Disturb
Do Not Disturb
prevents incoming call
notifications.
•Calls go directly to
voicemail if no other
forwarding has been
configured.
•On a shared line, your
phone will not ring but the
line blinks.
•To enable / disable:
•Select Do Not Disturb button
•A blinking X will appear
next to each line key and
(X) Do Not Disturb will
show in the graphic
display window.

AT&T Voice DNA 550 / 560
9
Placing a call on hold
•During an active call:
•Press Hold button or Hold
soft key.
•Press Hold again or
Resume soft key.
•Notes:
•Music on hold will play if a
conference call is put on
hold.
•If multiple calls held, use
the up / down arrows to
switch between calls.
Press Resume soft key to
select desired call.

AT&T Voice DNA 550 / 560
10
Call List
The Call List retains up
to 99 received, placed,
and missed calls.
•To retrieve Call List:
•Select Directories button.
•Select Call List in display.
•Use the display control keys to
scroll up / down through the
list.
•Select Dial soft key to place the
call.
Note: If power is lost to the
phone or the phone is rebooted,
the call lists will be erased on the
phone.