Polycom SoundPoint IP 550 User manual

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CALNET 3: AT&T Voice DNA®
Polycom® SoundPoint® IP 550 / 560
Version 1.5

AT&T Voice DNA 550 / 560
Covered topics
•What is AT&T Voice DNA®
•What is the Polycom® SoundPoint® IP 550 / 560
•Phone features
•Phone controls
•Dialing basics
•Feature (star) codes
•Questions and answers
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AT&T Voice DNA 550 / 560
What is AT&T Voice DNA®
AT&T Voice DNA® (Voice Dynamic Network Application) is a cutting-
edge, fully hosted, network-based Voice over Internet Protocol
(VoIP) service that delivers enhanced communication tools over
AT&T’s industry leading global IP network. The AT&T Voice DNA
service includes advanced features, unlimited domestic calling, and
a full suite of management services and tools providing the best
overall service to our customers.
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AT&T Voice DNA 550 / 560
What is the Polycom SoundPoint IP 550 / 560
The Polycom SoundPoint IP 550 / 560 phones are full-featured IP
phones each with hands-free speakerphone and handset designed
for hi-fidelity wideband audio, and a built-in headset connection.
Each phone can have up to four unique phone numbers and has a
standard phone keypad, additional buttons (such as Messages,
Hold, and Redial), and four soft keys, located below the display
window, that provide additional functions based upon the status of
the phone. Both phones are equipped with a grey scale graphical
LCD display and the 560 has a dual-port gigabit Ethernet switch.
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AT&T Voice DNA 550 / 560
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Polycom SoundPoint IP 550 / 560 phone
1. Graphic display
2. Soft keys
3. LED indicator
4. Display Control button
5. Menu button
6. Messages button
7. Do Not Disturb button
8. Mute button
9. Speakerphone button
10. Headset button
11. Microphone
12. Volume keys
13. Dial pad
14. Hold button
15. Redial button
16. Transfer button
17. Conference button
18. Applications button
19. Directories button
20. Speaker
21. Hook switch
22. Line keys
23. Line indicators

AT&T Voice DNA 550 / 560
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Accessing the menu
The Menu button
provides access to
phone settings and
functions:
•Features
•Contact Directory
•Call List
•Messages
•Status
•Platform
•Network
•Lines
•Diagnostics
•Settings
•Basic
•Advanced
•Applications

AT&T Voice DNA 550 / 560
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Messages
•New voicemail
message:
•Flashing indicator light
•Envelope in graphic display
•To retrieve messages:
•Select Messages button.
•View voicemail statistics.
•Select Connect soft key.
•Enter voicemail PIN.

AT&T Voice DNA 550 / 560
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Do Not Disturb
Do Not Disturb
prevents incoming call
notifications.
•Calls go directly to
voicemail if no other
forwarding has been
configured.
•On a shared line, your
phone will not ring but the
line blinks.
•To enable / disable:
•Select Do Not Disturb button
•A blinking X will appear
next to each line key and
(X) Do Not Disturb will
show in the graphic
display window.

AT&T Voice DNA 550 / 560
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Placing a call on hold
•During an active call:
•Press Hold button or Hold
soft key.
•Press Hold again or
Resume soft key.
•Notes:
•Music on hold will play if a
conference call is put on
hold.
•If multiple calls held, use
the up / down arrows to
switch between calls.
Press Resume soft key to
select desired call.

AT&T Voice DNA 550 / 560
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Call List
The Call List retains up
to 99 received, placed,
and missed calls.
•To retrieve Call List:
•Select Directories button.
•Select Call List in display.
•Use the display control keys to
scroll up / down through the
list.
•Select Dial soft key to place the
call.
Note: If power is lost to the
phone or the phone is rebooted,
the call lists will be erased on the
phone.

AT&T Voice DNA 550 / 560
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Contact Directory
Phone maintains up to
99 contacts.
•To add a new contact:
•Select Directories button.
•Select Contact Directory.
•Select Add soft key.
•Enter information using the
dial pad.
•Select Save soft key.
•To modify current
contacts:
•Select the contact you wish to
change.
•Select appropriate soft key
(Edit or Delete).
•Select Save soft key when
complete.
•Select Dial soft key to
place a call.

AT&T Voice DNA 550 / 560
Line icons
The following list describes the icons visible on the graphic display:
•Registered line: solid white telephone
•Registered shared line: split white / gray telephone
•Ringing / incoming call: musical notes
•Call on hold: white phone with flashing upside down handset
•Outgoing call: arrow moving left
•Active call: two opposing arrows
•Voice mail messages: envelope beside applicable line key
•Do Not Disturb activated: large X
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AT&T Voice DNA 550 / 560
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Line indicators
The line indicators will
change color
depending on the
event.
•Fast flashing green:
Incoming (ringing) call.
•Solid green: Active call is
in progress.
•Flashing red: Call is on
hold.
•Solid red: Shared line
busy (if applicable).

AT&T Voice DNA 550 / 560
Dialing tips
•Dial number before choosing the method of call.
•You do not need to press 9 for an outside line.
•You do not need to press 1 before the area code.
•You do not need to include area code for local calls.
•Internal calls can be completed by dialing the extension.
•You can alternate between handset, headset or speakerphone
during a call.
•Call duration is monitored through a local call timer on the
graphic display.
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AT&T Voice DNA 550 / 560
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Placing a call
•Dial first
•Dial pad
•Call List
•Contact Directory
•Redial button
•Choose call method
•Handset
•Dial soft key
•Line key
•Headset button
•Speakerphone button
•New Call soft key

AT&T Voice DNA 550 / 560
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Answering a call
•Pickup Handset
•Press Headset button
•Press Speakerphone
button
•Use the soft keys
•Answer soft key
•Reject soft key

AT&T Voice DNA 550 / 560
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Ending a call
•Replace Handset
•Press End Call soft
key
•Press Headset
button
•Press Speakerphone
button

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Transferring a call Transfer a call to an
extension or 10-digit
number.
•Select Transfer button.
•For consultative transfer,
enter the phone number
of the receiving party.
•Note: To transfer
without an
introduction, first select
the Blind soft key.
•Select Send soft key.
•Select Transfer button to
complete consultative
transfer.
•Cancel soft key stops the
transfer process.

AT&T Voice DNA 550 / 560
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Conference calling
You can conference up
to 3 participants on one
call.
•Press Conference button.
•Enter the number.
•Select Send soft key.
•Select Conference button
to complete.
•Join soft key merges active
call with one on hold.

AT&T Voice DNA 550 / 560
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Parking a call
Parking a call allows
you to pick up a call
from a different
extension.
•Press Park soft key.
•Enter your extension.
•To retrieve from another
extension:
•Press Retrieve soft key.
•Enter your extension (where
call was parked).
•Pick up the handset.