Polycom SoundPoint IP 601 User manual

Polycom
SoundPoint®
IP 601
User Guide
For training/documentation, please visit us @
http://customertraining.verizonbusiness.com or call 1-800-622-1049
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and logos and all other names, logos, and slogans identifying Verizon’s products and services
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Trademark Services LLC or its affiliates in the United States and/or other countries. All other
trademarks and service marks are the property of their respective owners.
Version 1.08
1

Table of Contents
Table of Contents 2
Introduction 4
Installation 4
Connect the Network and Power Source 4
Connect the Handset and Optional Headset 5
Attach the Base 5
Features 6
Key Descriptions 7
Configure Basic Settings 8
Appearance of Date/Time 8
Display Contrast 8
Headset Memory Mode 8
Ring Type 9
Directory Search 9
Call Lists 9
Contacts 10
Add/Edit a Contact 10
Search 10
Speed Dial 10
Remove a Speed Dial Entry 11
Place a Call 11
Use the Handset 12
Use the Hands-Free Speakerphone 12
Use the Headset 12
Answer a Call 12
Call Hold 13
Call Hold and Resume 13
Multiple Calls on Hold 13
Mute 13
Volume 14
2

Call Transfer 14
Call Forward 14
Disable Call Forwarding 14
End a Call 14
Shared Call Appearance 15
Multiple Lines 15
Multiple Keys per Line 15
Multiple Call Appearance 16
Shared Lines 17
Voice Mail 17
Listen to Messages 17
3

Introduction
ThePolycomSoundPointIP601isafull‐duplex,hands‐freeSession
InitiationProtocol(SIP)phone.Itprovidestelephonyfeaturessuchas
SharedCallAppearance,CallHold,CallTransfer,andDoNotDisturb.

Installation
Thefollowinginstructionsprovidebasicinstallationinstructions.
Contactyoursystemadministratorforadditionalinformationor
assistance.

Connect the Network and Power Source
UsePoweroverEthernet(PoE)fornetworkandpowersource
connectionsunlessotherwisedirectedbyyoursystemadministrator.

NOTE:TheACpoweradapterisaseparate,optionalaccessory.Yoursystem
administratorwillprovideonetoyouifnecessary.

AC Power Option
Connectthesuppliednetwork
cablebetweentheLANjackon
thephoneandtheLANporton
thewallorhub/switchdevice
port.ConnecttheDCplugonthe
ACwalladaptertotheDCjack
markedonthephone.

In-Line Power Option

Plugthesuppliednetworkcable
betweentheLANjackonthe
phoneandanavailablePower
andDataportontheIn‐Line
Powerswitchifthephoneis
connectedtoacompatible
Ethernetswitch.


4

Connect the Handset and Optional Headset


1. Connecttheshortstraightendofthephonecordtothe
handset,andthecorrespondinglongerstraightendofthe
cordtothehandsetjackonthebackofthephone.
2. Connecttheheadset(optional)totheheadsetjackontheside
ofthephone.

Attach the Base


1. Placeallcordsintherecessedareaabovethemodularjacksin
thefirstexampleabove.
2. Alignthetwoprotrusionsontheonthebracketwiththeir
correspondingholesinthephoneandsnapthemtogetherto
lockthebasetothephone.
5

Features
ThefeaturesoftheSoundPointIP601areshownbelow:




6

Key Descriptions

7

Configure Basic Settings
YoucancustomizeyourSoundPointIP601phonebyadjustingthe
settingsfortimeanddate,displaycontrast,ringtype,etc.Youcan
alsoaddcontactstothephone’sdirectorymanuallyorfromcalllists.
YoucanconfigurebasicsettingsbypressingtheMenubuttonand
thenselectingSettings>Basic.
Appearance of Date/Time
Youcanconfigurehowthedate/timeappearsonthedisplay.The
displayflashesifthephonecannotobtainatimeanddatefroma
configuredSNTPserver.Contactyoursystemadministratorifthe
date/timeisincorrect.

Gotohttp://customertraining.verizonbusiness.comforinformation
onDaylightSavingsTimeprogramming.

1. PresstheMenubutton.
2. SelectSettings>Basic>Preferences>Time&Date.
3. SelectClockDate,ClockTime,ClockOrder,or
Enable/Disable.
4. Scrollthroughtheoptionsundereachoftheseselections
usingthearrowkeys.
5. PressSelecttoconfirmyourchoice.
6. PressMenutotheidledisplay.
Display Contrast
1. PresstheMenubutton.
2. SelectSettings>Basic>Contrast.
3. PresstheUporDownsoftkeystoincreaseordecreasethe
displaycontrast.
4. PresstheOkorCancelsoftkeystoacceptorrejectchanges.
5. PressMenuortheExitsoftkeytotheidledisplay.
Headset Memory Mode
Thisfeatureisusefulforpermanentorfull‐timeheadsetusers.

1. PresstheMenubutton.
2. SelectSettings>Basic>Preferences>HeadsetMemory.
3. UsetheupordownarrowsandSelectsoftkeytoenable
HeadsetMemoryMode.
4. PressMenutoreturntothemainmenu.
8

Ring Type
Youcanselectfromdifferentringtypestodistinguishbetweenlines
ortohaveadifferentringfromaco‐workercloseby.

1. PresstheMenubutton.
2. SelectSettings>Basic>RingType.
3. Selectthelineyouwanttochangeusingtheupordownarrow
keysifmultiplelinesareconfiguredonyourphone,if
applicable.
4. Usetheupordownarrowkeystoselecttheringtypeyou
want.
5. PressthePlaysoftkeytoheartheringtype,ifapplicable.
6. PresstheSelectsoftkey.
7. PressMenuortheExitsoftkeytotheidledisplay.
Directory Search
YoucanconfigurehowthesearchoftheContactDirectoryis
performed.Youcansearchbyfirstnameorlastname.

1. PresstheDirectoriesbutton.
2. SelectContactDirectory.
3. SelectMore.
4. SelectSearch.
5. UsethedialpadfortoenterthefirstfewcharactersforFirst
orLastnames.
6. PressSearch.Successfulmatchescanbedialedfromthe
resultsscreen.
NOTE:Thereconfigurationcouldtakeafewminutesdependingonthe
sizeofyourcontactdirectory.


Call Lists
Locallistsofincoming(missedandreceived)callsandoutgoing(also
knownasplaced)callsaremaintainedbythephone(upto100for
eachlist).

PresstheDirectoriesbutton.
PresstheCallListssoftkey.
oPresstheMissedCallssoftkeytoviewmissedcalls.
oPresstheReceivedCallssoftkeytoviewreceivedcalls.
oPressthePlacedCallssoftkeytoviewoutgoingcalls.
PresstheEditsoftkeytochangethedialstringbeforedialing.
9

PresstheDialsoftkeytocallanumberfromoneofthecall
lists.
PresstheExitsoftkeyreturntothepreviousmenu.






Foradditionaloptions,presstheMoresoftkeyfollowedby:
Infotoviewinformationaboutthecall.
SavetostorethecontacttotheContactDirectory.
Cleartodeletethecallfromthelist.
MoreandExittoreturntotheidledisplay.


Contacts
Toquicklyviewrespectivecalllistsfromtheidledisplay:
PresstherightarrowforPlacedCalls
PresstheleftarrowforReceivedCalls
PressthedownarrowforMissedCalls
Inadditiontoyourmissed,placed,andreceivedcallsdirectory,the
phonecanstorealocaldirectoryof500ormorecontacts.Youcan
add,delete,edit,dial,orsearchforanycontactinthislist.
Add/Edit a Contact
1. PresstheDirectoriesbutton.
2. SelectContactDirectory.
3. Pressthe1/A/asoftkeytoselectbetweennumericand
upper/lowercasealphanumericmodes.
4. Enterthefirstand/orlastnameusingthekeypad.
5. Enterthecontactnumber.Thisisarequiredfieldanditmust
beunique.
Search
FromtheContactDirectory:
1. PresstheMoresoftkey.
2. PresstheSearchsoftkey.
3. UsethedialpadtoenterthefirstfewcharactersforFirstor
Lastnames.
4. PresstheSearchsoftkey.Successfulmatchescanbedialed
fromtheresults.
Speed Dial
Pre‐assignednumberscanbeassociatedwithlinekeysforrapid
automateddialing.Speeddialentriesareconsecutivelyplacednextto
assignedlinekeysonthephone.
Example:ToassignJanetoaspeeddialentry:
10

1. PresstheDirectoriesbutton.
2. SelectContactDirectory.
3. PresstheAddsoftkeytoenterJane’scontactdetails.
‐OR‐
SelectJane’sexistingentryandpressEdit.
4. UsethedialpadtoenterandassignJaneaspeeddialindex
number.Janeisassignedtothefistavailablelinekeyonthe
display.
5. PresstheSavesoftkeytoconfirm,ortheCancelsoftkeyto
cancel.
6. PresstheExitsoftkeytoreturntotheidledisplay.
Theidledisplaywilllooklikethis:

PressthelinekeylabeledJanetodialhernumber.
Remove a Speed Dial Entry
1. PresstheDirectoriesbutton.
2. SelectContactDirectory.
3. Scrollthespeeddialentryyouwanttoremove.
4. PresstheEditsoftkey.
5. Pressthekey,thenthe keytoremovethespeeddial
indexnumber.
6. PresstheSavesoftkey.
7. PresstheExitsoftkeytoreturntotheidledisplay.




Place a Call
Toquicklyviewacompletelistofassignedspeeddialentries,
presstheuparrow.Dialdirectlyfromaselectednumber.
Youcanalternatebetweenthehandset,headset,orhands‐freeby
pressingtheor buttons,orpickingupthehandset.
11

Use the Handset
1. Pickupthehandsettoobtainadialtone.
2. Dialthenumber.
‐OR‐
DialtheSIPURL/IPaddress(e.g.,10.3.0.42,[email protected],
sip:[email protected]).
PressNameafterobtainingthedialtone.
EntertheURLorIP(press*for“.”And#for“@”).
PresstheSendsoftkeytocompletethecall.
Use the Hands-Free Speakerphone
1. Pressanyassignedlinekey,the button,ortheNewCall
softkeytoobtainadialtonewiththehandseton‐hook.
2. Dialthenumber.
‐OR‐
DialbySIPURL/IPaddress.
Use the Headset
1. Pressanyassignedlinekey,the button,ortheNewCall
softkeytogetadialtonewiththeheadsetconnected.
2. Dialthenumber.
‐OR‐
DialtheSIPURL/IPaddress.
NOTE:Youcandialdirectlyfromthedialpadwithoutgettingadialtonefirst.
Enterthenumber,leftthehandset,presstheDialsoftkey,orpressthe
or buttons.


Answer a Call
Afteransweringacall,itappearsonthedisplayshowingtheduration
anddestination.
NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkeyortheDo
NotDisturbbutton.DoNotDisturbremainsactivewhenthecallis
dropped.Youmusttoggleitofftodisableit.

Pickupthehandset.
‐OR‐
Pressthebuttontoanswerwiththespeakerphone.
‐OR‐
Pressthelinekeywiththeactiveindicator(withthehandset
onthehook).
‐OR‐
PresstheAnswersoftkey(withthehandsetonthehook).
12

‐OR‐
Pressthe buttontoanswerthroughyourconnected
headset.
NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkeyortheDo
NotDisturbbutton.DoNotDisturbremainsactivewhenthecallis
dropped.Youmusttoggleitofftodisableit.


Call Hold
Call Hold and Resume
1. Pressthe buttonortheHoldsoftkey.Thecallisplaces
onholdandisindicatedonthedisplay.
2. PresstheResumesoftkeyorthelinebuttontoretrievethe
call.
NOTE:Callsonholdmaygeneratemusic,sobecarefulifyouareonaconference
call.

Multiple Calls on Hold
Youcanusethearrowkeystoswitchbetweencalls,thenpressthe
Resumesoftkeytoretrieveacallwhenmultiplecallsareonholdona
singleline.Anindicatorappearsonthedisplayifmorethantwocalls
areonholdonasinglekey.Forexample,“2/3”showsthatthisisthe
secondcalloutofthreecalls.

Thedetailsofcallsonanylinekeycanviewedbypressingthatline
keyandholdingitdownforafewsecondsifcallsareonholdonmore
thanoneline.Ifalinekeyispressedbriefly,thefirstcallonholdon
thatlineisretrieved.

Mute
Duringacall,press.TheMessageWaitingIndicator(MWI)turns
redandamicrophoneonthegraphicdisplayindicatesthattheother
party(orparties)cannothearyou.

MicrophoneMuteappliestoallmodes:handset,headset,andhands‐
freespeakerphone.Youcanstillhearallotherpartieswhilemuteis
enabled.

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Toturnoffmicrophonemute,press again.
Volume
Press toadjustthereceivervolumeduringacall.
Pressingthesekeysintheidlestateadjuststheringervolume.
NOTE:Toconformtoregulatoryrequirements,handsetandheadsetvolume
returnstoapresetlevelaftereachcall.


Call Transfer
1. PresstheTransferbuttonduringacall.Theactivecallis
placedonhold.
‐OR‐
PresstheTrnsfersoftkeyduringacall.Theactivecallisplaced
onhold.
2. PresstheBlindsoftkeyifyouwanttoperformablindtransfer
(withoutinformingthepartytowhomyouaretransferring).
3. Dialthenumbertowhichyouwanttotransferthecall,oruse
thearrowkeystoaccessspeeddialnumbers,missed,placed,
orreceivedcalllists.
4. PresstheDialsoftkey.
5. PresstheTransferbuttonortheTrnsfersoftkeyagain.


Call Forward
Youcanforwardcallstoanotherextensioninyourlocation.
1. PresstheForwardsoftkeyfromthephone’sidledisplay
(selectwhichlinetoforwardofmultiplelinesareinuse).
2. EnterthenumberorURLtowhichyouwanttoforwardthe
call.
3. PresstheEnablesoftkey.
Disable Call Forwarding
1. PresstheForwardsoftkeyfromthephone’sidledisplay
(selectwhichlinetoforwardofmultiplelinesareinuse).
2. PresstheDisablesoftkey.


End a Call
Toendacall,performoneofthefollowingsteps:
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PresstheEndCallsoftkey.
‐OR‐
Replacethehandset.
‐OR‐
Press ifinhands‐free/speakerphonemode.
‐OR‐
Press ifinheadsetmode.


Shared Call Appearance
Multiple Lines
Uptosixlinescanbeconfiguredforprivateorshareduse.Typically,
thetop‐mostlinekeyisreservedfortheprincipledirectorynumberof
thephone.Dependingonhowyourphoneisconfigured,thedisplay
wouldresembleoneoftheexamplesbelow:



Multiple Keys per Line
Eachlineonthephonecanbeconfiguredtohavemorethanoneline
keyassociatedwithit.Inthiscase,thedisplaywouldlooklikethe
examplebelow.

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Multiple Call Appearance

Eachlineonthephonecanbeconfigured
tohaveoneormorecallappearances.
Morethanonecallappearanceisusefulif
thereisanactivecallandanincomingcall
ringsonthesameline.Inthefirstexample
ontheright,extension9301isinan
outboundcallwith9304.Thesecond
exampleshowsanincomingcallfromJohn
Brown.Toanswerthecall,puttheoriginal
callonholdorpressthe buttonto
accessthenewcall.Softkeylabelsare
updatedonthedisplaywiththefollowing
options:

Answertheincomingcall–placesthe
originalcallonholdandrefreshesthe
softkeylabelsasshowninthethird
example.Ifmorethantwocall
appearancesareinuse,twoappearon
thedisplayandthetotalnumberis
indicatedbyacounteratthebottom
rightcornerofthedisplay.For
example,“2/3”indicatesthatthe
highlightedcallisthesecondoneout
ofatotalofthree.
Rejecttheincomingcall
Forwardtheincomingcalltoanother
extension

Intheexample,anotheroutboundcallcan
beplacedonthesamefirstline.

1. PresstheHoldsoftkeyduringthe
firstcall.
2. PresstheNewCallsoftkeyto
obtainadialtoneandanewcall
appearanceforasecondcall.
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Shared Lines
Asharedlineisindicatedbyadifferentlineicon.Inthefollowing
example,thefirstlineisprivateandthesecondlineisshared.An
incomingcalltothatnumbercausesbothphonestoringiftwo
phonessharealine.Thecallcanbeansweredoneitherphone,but
notboth.Ifasharedlineisinuseononeofthephones,itcannotbe
usedontheotherone.Thesharedlineiconchangestoamovingicon,
andthelineLEDturnsredwhenitisinuseremotely.Callsonshared
linescanbetransferred,putonhold,oraddedtoaconference.




Voice Mail
ReceivedmessagesareindicatedbyaflashingMessageWaiting
Indicator(MWI)onthefrontofthephone.Individuallineindicators
reflectvoiceortextmessagesleftonthatline(usefulifmultiplelines
areinuse).Astutterdialtoneinplaceofanormaldialtonealso
indicatesthatoneormorevoicemessagesareinyourmessage
center.
Listen to Messages
1. PresstheMessagesbutton.
2. PresstheMessageCentersoftkey.
3. Selectthelineyouwanttoretrievemessagesfromifmultiple
linesareinuse.Thedisplayindicatesthenumberofmessages
andtheirimportance.
4. PresstheConnectsoftkeytoretrievemessages.
‐OR‐
PresstheClearsoftkeytoturnofftheflashingMWIwithout
listeningtomessages.
5. Followthevoicepromptstolistentomessages.
