Polycom SoundPoint IP 335 User manual

User Guide:
Polycom SoundPoint IP335 Phone

Version P2.2 January 2012
725 E. Dundee Rd, Ste 201, Arlington Heights, IL 60004 │tel [phone] │www.infiniwiz.com 2
User Guide Contents:
User Guide Contents:..................................................................................................................................................................................................... 2
IP335 Button Diagram.................................................................................................................................................................................................... 3
Telephone Feature Overview......................................................................................................................................................................................... 4
IP335 Features ........................................................................................................................................................................................................... 4
Reading the Display.................................................................................................................................................................................................... 4
How to Use your IP 335 Phone ...................................................................................................................................................................................... 5
Voicemail.................................................................................................................................................................................................................... 5
Make a call ................................................................................................................................................................................................................. 5
Using Hold.................................................................................................................................................................................................................. 5
Answer the Phone...................................................................................................................................................................................................... 5
How to Use Your IP Phone continued…......................................................................................................................................................................... 6
Call Parking (PARKING)............................................................................................................................................................................................... 6
Auto Answer (INTERCOM) ......................................................................................................................................................................................... 6
Conference Call (Three-Way Calling) ......................................................................................................................................................................... 6
Transfer a call (announced) ....................................................................................................................................................................................... 6
Transfer a call (blind - not announced)...................................................................................................................................................................... 6
Phone Top Settings ........................................................................................................................................................................................................ 7
Adjust the Volume on the phone............................................................................................................................................................................... 7
Change the Ring Type ................................................................................................................................................................................................ 7
Missed Calls Alert....................................................................................................................................................................................................... 7
Headset ...................................................................................................................................................................................................................... 7
Phone Reboot............................................................................................................................................................................................................. 7
Infiniwiz Support ............................................................................................................................................................................................................ 8

Version P2.2 January 2012
725 E. Dundee Rd, Ste 201, Arlington Heights, IL 60004 │tel [phone] │www.infiniwiz.com 3
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IP335 Button Diagram
1. Dial
2. Menu
3. Mute
4. Message Light Indicator
5. Line 1 Display
6. Soft Keys
7. Line 1 Button
8. Scroll Buttons
9. Hold
10. Headset
11. Speaker Phone
12. Volume Controls

Version P2.2 January 2012
725 E. Dundee Rd, Ste 201, Arlington Heights, IL 60004 │tel [phone] │www.infiniwiz.com 4
Telephone Feature Overview
Status
Heading on the Display
Icon
Idle and ready
Day, date and time
Solid Phone (filled in)
Incoming call
“Call from:” caller ID
Dancing Musical Notes
Line 1 blinks green
Making a call
“Connecting to:” caller ID
Handset/Speakerphone/Headset
Line 1 solid green
On a call
Time, and duration of call, caller ID
Handset/Speakerphone/Headset
Line 1 solid green
Call on hold
“Hold: “ caller ID
Phone with blinking upside down handset.
Line 1 blinks red.
Voicemail message waiting
1 new message and the red light blinks. Soft key Msgs for
voicemail appears
Envelope
Missed Call
1 new missed call
No change
On a three-way call
Active conference
Handset/Speakerphone/Headset
Indicates phone is not registered and will be
unable to place or receive calls even in case of
emergency.
Hollow phone
Polycom offers a solution that fits all of your business
communication needs. The SoundPoint® IP 335 delivers an entry
level Voice over IP telephone that integrates with Infiniwiz. This
entry-level phone is just perfect for a lobby or kitchen.
IP335 Features
•Revolutionary voice quality delivered through Polycom HD
Voice technology
•High-resolution 102 x 33-pixel backlit, graphical display
•Two-line entry-level phone
•Integrated Power over Ethernet (PoE) support (Class 2)
•Hands-free speakerphone
•Advanced functionality, including shared lines, busy lamp field,
three-way conferencing, and XML microbrowser
•Two port 10/100 Ethernet Switch
•Dedicated RJ-9 headset port
•Wall mounting included
Reading the Display
Looking at your phone your extension appears at the top right of the display. To
the right of your extension is an icon. This icon will change depending on the status
of the phone.
If you have missed calls and/or voicemail messages, the top portion of the display
will scroll. The highlighted number at the far left is the amount of screens that will
scroll: current date and time, the number of voicemail messages, the number of
missed calls, the extension that these activities occurred.

Version P2.2 January 2012
725 E. Dundee Rd, Ste 201, Arlington Heights, IL 60004 │tel [phone] │www.infiniwiz.com 5
How to Use your IP 335 Phone
Answer the Phone
To answer a call
• While phone is ringing, pick up the handset
• For Speakerphone, press the Speaker button
• To use your headset, press the headset button
• The soft key labeled ANSWER can be setup for
headset or Speakerphone (see Phone Top Settings)
To answer a second call
• While on a call, a second call is seen on the
screen, the indicator light blinks, and you hear a call
waiting beep
• Press the green blinking button to answer the
second call. First call will be automatically put on
hold.
• To go back to the first call
• Press the red blinking button while on call. This
will put the current call on hold and return to the
previous caller.
To mute a call
•Press the mute button.
• The display will show a microphone with an X
through it and the indicator light will turn solid red.
Make a call
Dial a number, an extension, or a conference bridge
without picking up the handset or getting a dial
tone first.
• Simply enter all the digits you wish to dial
• Pick up the handset
OR
• Press the soft key labeled DIAL
Using Hold
To put a Call on Hold
• Press the hard key on the phone labeled HOLD or
the soft key labeled HOLD (either button works)
To pick up from Hold
Do not pick up the handset
• Press the soft key labeled RESUME
• Pick up the handset
Voicemail
Ask your system administrator to be sure the
voicemail is enabled, and get the voicemail portal
number and default password. For more
information, contact Infiniwiz Support.
The first time you call your voicemail, you need to
set up a new password and record your spoken
name as well as your personal greeting. Dial *85
from your phone, enter your password supplied by
your administrator, press 0 to enter mail box
options, then simply follow the prompts.
From your Infiniwiz phone
• Dial *85
• Enter your password and pound (#) Default
password is your extension number
From someone else’s Infiniwiz phone
• Dial star *85 followed by your extension
• Enter your password and pound (#)

Version P2.2 January 2012
725 E. Dundee Rd, Ste 201, Arlington Heights, IL 60004 │tel [phone] │www.infiniwiz.com 6
How to Use Your IP Phone continued…
Transfer a call (announced)
To Transfer a call, while on the phone:
• Press the soft key labeled TRNSFER
• Dial the extension or phone number you want to transfer the call to
• Press the soft key labeled SEND
• When the second caller answers, announce who is on the line.
• Press the soft key labeled TRNSFER a second time to transfer the call.
Note: If the second party decides they do not want the call, press
CANCEL before the final TRNSFER to speak to the first caller.
Note: An announced transfer is recommended to some mobile phone
providers. A blind transfer can sometimes go directly to mobile voice
mail.
Transfer a call (blind - not announced)
To Transfer a call, while on the phone
• Press the soft key labeled TRNSFER
• Press the soft key labeled BLIND
•Dial the extension or phone number you want to transfer the call
• Press the soft key labeled SEND to transfer the call.
To Transfer a call directly to a Voicemail while on a call
• Press the soft key labeled TRNSFER
• Press the soft key labeled BLIND
• Dial * and then enter the extension number
*This is a custom feature that needs to be programmed by the
administrator.
Conference Call (Three-Way Calling)
To Make a 3 Way Call
• Dial the first number or answer an incoming call
• Press the soft key labeled CONFRNC
• Dial the second number or extension
• Press the soft key labeled SEND
• Once the second caller has answered, Press the soft key labeled CONFRNC to
join all callers.
To separate a 3 Way Call
• Press the soft key labeled SPLIT
• This places both calls on hold.
• To pick up a call, press appropriate line button. Second call will still be on
hold.
• To disconnect a call, press appropriate line button and END CALL.
Note: For 4 to 16 way calling and conference bridge help, contact Infiniwiz
Support or your administrator.
Call Parking (PARKING)
To park the call so it can be picked up from any phone
• Press the soft key labeled TRNSFER
• Dial feature code 700 and press soft key labeled DIAL
• Listen for and remember announced slot and press TRNSFER
• To pickup parked call from any phone dial extension 70xwith x
being replaced by announced slot and press soft key labeled DIAL
Auto Answer (INTERCOM)
Intercom between Polycom phones.
• Dial *99 followed by extension number

Version P2.2 January 2012
725 E. Dundee Rd, Ste 201, Arlington Heights, IL 60004 │tel [phone] │www.infiniwiz.com 7
Phone Top Settings
Adjust the Volume on the phone
• Press the plus or minus keys while on hook to adjust the ringer volume.
• Press the plus or minus keys while on speaker to adjust speakerphone
volume
• Press the plus or minus keys while handset off hook to adjust handset
volume
Note: These buttons are located below the star, zero, pound (*0#)
Change the Ring Type
To change the ring type
• Press Menu
• Press three on the keypad for SETTINGS.
• Press one on the keypad for BASIC
• Press four on the keypad for RING TYPE
• Press the soft key labeled PLAY
• Press SELECT to choose the one you enjoy most
Missed Calls Alert
The easiest way to clear your missed calls alert
• When the phone is idle, press the down arrow key.
• Review the calls if you like
• Press the soft key labeled EXIT
Headset
See manufacturer for headset use. Once you setup your headset you can set
your phone to go to headset instead of Speakerphone.
• Press menu
• Press three on the keypad for SETTINGS
• Press one on the keypad for BASIC
• Press one on the keypad for PREFERENCES
• Press three on the keypad for HEADSET
• Press one on the keypad for HEADSET MEMORY
• Press two on the keypad for ENABLED
• Press the soft key labeled SELECT
• Press menu
Phone Reboot
Periodically, the phone may require a reboot. Reasons for this include
accepting a new configuration or software upgrade.
To reboot the phone:
• Unplug the power supply, wait two seconds and then plug in the power
supply again.
Note: The reboot process is complete when the idle display is shown with the
time and your extension.

Version P2.2 January 2012
725 E. Dundee Rd, Ste 201, Arlington Heights, IL 60004 │tel [phone] │www.infiniwiz.com 8
Infiniwiz Support
Thank you for being a valued Infiniwiz customer. If you need any assistance with anything in this guide, your VoIP service by Infiniwiz or any
other service feel free to contact our Support Team.
877-515-4949
[email protected]