Polycom SoundPoint IP 550 User manual

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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PolycomIP550UserGuide
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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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IntroducingyourPolycomIP550Phone
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APolycomIPPhoneisafull‐featuretelephonethatprovidesvoicecommunicationoveranIP
(InternetProtocol)network.Thisphonefunctionsmuchlikeatraditionalphone,allowingyou
toplaceandreceivetelephonecalls.Italsosupportsfeaturesthatyouhavecometoexpect
fromatelephone‐suchasspeeddialling,redial,andconferencecalling.
AnOverviewofyourPolycomIP550Phone
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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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QuickReferenceGuide
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ItemFunction
Mute Mutesaudiotransmissionlocallyduringcalls.
LineKeys
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LineorSpeedDialkeys.
Headset
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Allowsuserstoplaceandreceivecallsthroughanoptionally
connectedheadset.
Hold
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Usethiskeytoplaceacallonholduntilyoucanreturntoit.
Dial
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PresstheDialkey.Thedisplaywillshowthelast10dialled
numbers.Usethe / Keystofindthedesirednumberand
pressDialagain.
ScrollUpScrollsthroughmenuoptions.
Scroll
Down
Scrollsthroughmenuoptions.
PreviousPrevious
NextNext
Save
Changes
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Saveanychangesmade.
Menu
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Accesslocalandserverfeatures
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Softkeys
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Softkeystoselectfromvariouscontext‐sensitiveoptions.
Volume
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Volumekeystoadjustaudioandringervolume.
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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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TipsforUsingyourPolycomIP550Phone
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MakingacallPressNewCallandenterthenumberorenterthenumber
HoldingacallPresstheHoldkey.
Returntoaheld
call
PresstheResumesoftkeyorpresstheHoldkeyagain.
Transfer–
Announced
PresstheTranssoftkey.EnterthedestinationextensionandpressDial.
Announcethecalltothereceivingparty.Replacehandsetandthecall
willbetransferred.
Transfer–BlindPresstheTranssoftkeyfollowedbytheBlindkey,dialextnnumber,press
Dialtocompletethetransfer.
Transfer–To
Voicemail
PressTransfer.Press*55+targetusersextensionnumberthenpress
Dial.Replacehandsetandcallerwillbesenttovoicemailwithoutringing
thehandset.
DoNotDisturbToactivateDoNotDisturbpresstheMenukey.Thenpress1forFeatures
andpress2forDoNotDisturb.RepeatingthisactionwilltoggleDoNot
Disturbon/off
CallLists(Received
orPlacedcalls)
PresstheMenukey,selectFeaturesfollowedbyCallLists.Youmaynow
selectReceivedorPlacedcallsasdesired.Tocallanumberselectitthen
pressDial
StoringPersonal
Contacts
PressMenukey,press1forFeaturesthenpress4forContactDirectory.
Select<NewEntry>.
PresstoenterFirstName.Pressagainwhenenteredthenpress
theOKsoftkeytoconfirm.
PresstoscrolldownandcompletetheaboveforLastNameand
Contact[enterthenumberhere]
WhenfinishedpressthenpresstheYessoftkeywhenprompted.
DialingPersonal
Contacts
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PressMenukey,press1forFeaturesthenpress4forContactDirectory.
ScrolldowntothedesirednumberthenpressDialSystem.
DialingSystem
Speed
Dials
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SpeedDialsarepopulatedbyyoursystemadministrator.Todialanumber
press#xx[wherexxisthesystemspeeddiallocation].
ToParkACallOnceyouhavecallinprogress;PressHold>*68xxxx>Dial[wherexxxxis
theextensionyouwishtoparkthecallagainst].

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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ToRetrievea
ParkedCall
Enter*88andPressDial.Ifthecallisbeingretrievedfromtheextension
itisparkedagainstpress#whenprompted.Ifitisbeingretrievedfroma
differentextension,entertheparkextensionwhenprompted.
SharedCall
Appearance
Ifyouhavemorethanonehandsetonthesameextension,youcan“pull”
acallfromonehandsettoanotherbypressing*11ontheidlehandset
ConferenceCallingEstablishthefirstcall,presstheConfsoftkey,enterthetelephonenumber
ofthe2ndparty,PressDial.Toconnectall3partiespresstheConf
softkeyagain.
PhoneDivertsandPickups
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PhoneDivertOn*72pressDialanddestinationnumber
RemovePhoneDivert*73pressDial
PhoneDivertOnBusy*90pressDial
RemoveDivertOnBusy*91pressDial
PhoneDivertNoAnswer*92pressDial
RemoveDivertNoAnswer*93pressDial
CallPickup*98pressDial
DNDActivate*78pressDial
DNDDe‐activate*79pressDial
StarCodes
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AutomaticCallBackDeactivation #8
CallForwardingAlwaysToVoiceMailActivation*21
CallForwardingAlwaysToVoiceMailDeactivation#21
CallForwardingBusyToVoiceMailActivation*40
CallForwardingBusyToVoiceMailDeactivation#40

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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CallForwardingNoAnswerActivation*92
CallForwardingNoAnswerDeactivation*93
CallForwardingNoAnswerToVoiceMailActivation*41
CallForwardingNoAnswerToVoiceMailDeactivation#41
CallForwardingNotReachableActivation*94
CallForwardingNotReachableDeactivation*95
CallingLineIDDeliveryBlockingperCall*67
CallingLineIDDeliveryperCall*65
CallReturn*69
CallWaitingPersistentActivation*43
CallWaitingPersistentDeactivation#43
CancelCallWaiting*70
ClearVoiceMessageWaitingIndicator*99
CustomerOriginatedTrace*57
DirectedCallPickup*97
DirectedCallPickupwithBarge‐in*33
DirectVoiceMailTransfer*55
LastNumberRedial*66
PerCallAccountCode*71
PushtoTalk*50
SpeedDial100*75
SpeedDial8*74

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Regency5000‐PolycomIP550UserGuide.Docx V1.00.0001
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OperatingInstructions
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Notice1.IftheWAN(wideareanetwork)connectionfailstoasiteforanyreason,
includingafaultonthecircuitorapowercut,thentheabilitytomake
andreceivecallsfromtheIPphonesutilisingthatWANcircuitwillbe
restricted.Thesefailuresmaybecausedforreasonsoutsideour
control. Otherserviceswillbefullymaintainedincludingvoicemailand
theabilitytodivertcallstoothernumbersincludingmobiles.Ifanother
workingWANcircuitisavailableatthatsitethenthiscanbeusedtofully
restoreservicetoallphones.
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2.TheR5000serviceallowsforcallsto999and112,howevertheseservices
willbeaffectedifthereisapowercutoryourWANcircuitfails
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3.Withregard999servicesnolocationinformationispassedtothe
emergencyservicesoperatorthiswillmeanthatyouwillhavetostate
theaddressthatyouwishtheemergencyservicetoattend.
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4.R5000doesnotofferapaperbasedtelephonedirectoryservice
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5.IfyourequireaPDFthatallowsyoutoprintoffstickerstoattachtothe
phonedeviceexplainingtheabovepleasecontactus.