Polycom SoundStation IP335 User manual

1-800-942-4700 broadcore.com
Quick Guide for the SoundStation IP335
Document Date: 01/18/11
Document Version: 1.5d

1-800-942-4700 broadcore.com
Quick Guide Contents
IP335 Button Diagram .......................................................................3
Basic Information...............................................................................4
IP335 Features ............................................................................................................. 4
Reading the Display ................................................................................................... 4
How to Use your IP335 Phone .........................................................5
Answering the Phone..................................................................................................5
Making a call ..................................................................................................................5
Transfer a call ................................................................................................................6
Call Park...........................................................................................................................7
Park Pickup ....................................................................................................................7
Phone Top Settings............................................................................8
To put a call on Speaker Phone .............................................................................. 8
Adjust the Volume on the phone........................................................................... 8
Change the Ring Type ............................................................................................... 8
Headset........................................................................................................................... 8
Phone Reboot .............................................................................................................. 8

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3
IP335 Button Diagram
1. Dial
2. Menu
3. Mute
4. Message Light Indicator
5. Line 1 Display
6. Soft Keys
7. Line 1 Button
8. Scroll Buttons
9. Hold
10. Headset
11. Speaker Phone
12. Volume Controls

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Telephone Feature Overview — page 4
Basic Information
Polycom oers a solution that fits all of your business
communication needs. The SoundPoint® IP 335 delivers an entry
level Voice over IP telephone that integrates with Broadcore. This
entry-level phone is just perfect for a lobby or kitchen.
IP335 Features
đƳ Revolutionary voice quality delivered through
Polycom HD Voice technology
đƳ High-resolution 102 x 33-pixel backlit, graphical display
đƳ Two-line entry-level phone
đƳ Integrated Power over Ethernet (PoE) support (Class 2)
đƳ Hands-free speakerphone
đƳ Advanced functionality, including shared lines, busy lamp
field, three-way conferencing, and XML microbrowser
đƳ Two port 10/100 Ethernet Switch
đƳ Dedicated RJ-9 headset port
đƳ Wall mounting included
Reading the Display
Looking at your phone your extension appears at the top right of the display. To the right
of your extension is an icon. This icon will change depending on the status of the phone.
Status Heading on the Display Icon
Idle and ready Day, date and time Solid Phone (filled in)
Incoming call “Call from:” caller ID Dancing Musical Notes
Line 1 blinks green
Making a call “Connecting to:” caller ID Handset/Speakerphone/
Headset
Line 1 solid green
On a call Time, and duration
of call, caller ID
Handset/Speakerphone/
Headset
Line 1 solid green
Call on hold “Hold: “ caller ID Phone with blinking
upside down handset.
Line 1 blinks red.
Voicemail message waiting 1 new message and the red
light blinks. Softkey Msgs
for voicemail appears
Envelope
Missed Call 1 new missed call No change
On a three-way call Active conference Handset/Speakerphone/
Headset
Indicates phone is not
registered and will be unable
to place or receive calls
even in case of emergency.
(see below for details.)
Hollow phone
Additional notes about the display
If you have missed calls and/or voicemail messages, the top portion of the display will scroll.
The highlighted number at the far left is the amount of screens that will scroll. Including, the
current date and time, the number of voicemail messages, the number of missed calls, and the
extension that these activities occurred.

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How to Use your IP Phone — page 5
How to Use your
IP335 Phone
Answering the Phone
To Answer a call
đƳ Pickup the handset
đƳ If you have a headset, press headset button
To Answer a second call
đƳ While on a call, a second call is seen on the screen as
“Call From” Caller ID. You will also hear one call waiting
beep. You see the icon is dancing musical notes
đƳ Press the softkey labeled ANSWER
This will put the first call on hold automatically.
To go back to the first call
đƳ Scroll down once
đƳ Press the soft key labeled RESUME
To mute a call
đƳ Press the mute button
đƳ The display will show a microphone with an X through
it and the indicator light will turn solid red
Making a call
It is best to not pick up the handset and then dial
It is best to leave the handset down
Dial all the digits you’d like, then pickup the handset or
press the hardkey labeled Dial (to the left/middle)
To put a Call on Hold
đƳ Press the hard key on the phone labeled
HOLD (toward the bottom/right)
To Pick up from hold, do not pick up the handset
đƳ Press the soft key labeled RESUME
đƳ Pick up the handset
OR
đƳ Press the hardkey labeled Hold
đƳ Pick up the handset
OR
đƳ Press the hardkey labeled Line 1
đƳ Pick up the handset
Voicemail
đƳ Ask your system administrator to be sure the voicemail is enabled,
to get the voice mail portal # and default password
đƳ For more information, see www.broadcore.com Support page for more information
đƳ The first time you call your voicemail, you need to set up a new passcode
and record your spoken name. Simply follow the prompts
đƳ You’ll know you have a message if your message light is blinking red and your display
is scrolling “new messages.”You’ll also have an envelope on the phone icon and have
a soft key labeled Msgs
To Check Messages
From your IP335
đƳ Press the soft key labeled Msgs
đƳ Enter your passcode and press pound (#)
đƳ Be sure to listen to and save, or delete all messages
This way the message waiting light will turn off
From any phone
đƳ Dial the voice mail portal telephone number
đƳ Press star (*)
đƳ Enter your passcode and press pound (#)
Note: To clear the message waiting indicator, Press star 99 (*99). Press the hard
key labeled Dial.

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How to Use your IP Phone — page 6
Transfer a call
Announced
To Transfer a call, while on the phone:
đƳ Press the soft key labeled Trans
đƳ Dial the extension or phone number you want to transfer the call to
đƳ If needed, press softkey labeled send or # after the digits
đƳ When the second party answers, tell them who is on the line
đƳ Press the soft key labeled Trans to connect the two parties
đƳ If they do not want the call, press CANCEL to speak to the caller
Note: An announced transfer is recommended when transferring to a
mobile phone. A blind transfer can sometimes go directly to mobile voice
mail.
Transfer a call
Blind - Not Announced
To Blind Transfer a call, while on the phone:
đƳ Press the soft key labeled Trans
đƳ Press the soft key labeled Blind
đƳ Dial the extension or phone number you want to transfer the call to
đƳ If needed, press softkey labeled send or # after the digits
đƳ Hang up and the call goes automatically
To Transfer a call directly to a Voicemail while on a call
đƳ Press the soft key labeled TRNSFER
đƳ Dial Star 55 (*55)
đƳ Enter the extension number
đƳ Press pound (#)
đƳ Hang up
Conference Call (Three-Way Calling)
To Make a 3 Way Call
đƳ Dial the first number or receive first call
đƳ Press the soft key labeled More
đƳ Press the soft key labeled Conf. The first call is
automatically put on hold. You get a dial tone
To separate a 3 Way Call
đƳ Press the soft key labeled Split.
đƳ This puts both calls onto hold. You can see them both by number
đƳ To pick up a call, select the call by scrolling down, press the soft key labeled RESUME
đƳ To disconnect a call, select the call, press the soft key labeled
RESUME and then press the soft key labeled EndCall
Redial
While the phone is idle, press the Dial button. You will see the latest calls you’ve made.
You can scroll down to see other numbers.
Press Dial button again when the desired number is highlighted.

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How to Use your IP Phone — page 7
Call Park
Call Park is a “non exclusive Hold” It puts a call on hold that can be
picked up anywhere at the company. (Not a transfer) A call can be
parked by anyone at any extension and then the call picked up from
any extension. Once a call has been parked your phone is free for
other calls. You should have overhead paging to utilize Call Park most
efficiently. Only one call can be parked at any extension. If the parked
call has not been picked up after a set period of time, the call will ring
back to the phone where the call was answered and parked from. This
timer can be set by your group administrator.
Call Park with a PARK Button
đƳ While on the call you want to park
đƳ Press the softkey labeled More twice
đƳ Press the softkey labeled Park
đƳ Dial the extension (of the person the call is for.)
đƳ Press the softkey labeled Enter
đƳ Instant Message or Page the person on overhead paging
to let them know there is call parked at their extension
Park Pickup
To pick up any call parked at any extension
đƳ Press the softkey labeled ParkPck
đƳ Enter the extension
đƳ Press the softkey labeled Enter

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Phone Top Features - page 8
Phone Top Settings
To put a call on Speaker Phone
Press the grey speaker button. See Diagram 1.
Adjust the Volume on the phone
Note: These buttons are located below the * 0 #.
đƳ While the phone is idle the volume keys adjust the ringer volume
đƳ While on the handset, headset or speakerphone
the volume keys adjust the volume
Change the Ring Type
To change the ring type
đƳ Press Menu
đƳ Press three for Settings
đƳ Press one for Basic
đƳ Press three for Ring Type
đƳ Using the down arrow key. Scroll to each Ring
Type, and press the soft key labeled Play
đƳ Press Select to choose the one you enjoy most
Missed Calls Clearing Alert
The easiest way to clear your missed call alert, when the phone is idle,
press the down arrow key. Then review the calls.
đƳ This is a list of received calls
đƳ Unanswered calls have a telephone icon
đƳ Answered calls have handset icon
đƳ Press the left arrow key to exit
Just because you have a missed call, does not mean you have
messages. The caller could have hung up or the call could have been
answered from another phone.
Headset
The phone has an RJ-9 port for the headset. See manufacturer for headset use. Once you
setup your headset you can set your phone to go to headset instead of Speakerphone.
Phone Reboot
Periodically, the phone may require a user reboot. Reasons for this include accepting a new
configuration or new software upgrade.
There are two ways to reboot the phone:
đƳ Simultaneously press and hold the Messages, Mute, and both Volume keys (see illustration)
for more than 3 seconds or until a beep is heard and the display reads Reboot Initiated
OR
đƳ Unplug the power supply, wait ten seconds and then plug in the power supply
Note: The reboot process is complete when the idle display is shown.